Ninja Kitchen Recenzje 

Een track & trace ontvangen welke al meer dan een week niet werkt. Na een 5 dagen eindelijk een reactie met de vraag of het inmiddels wel werkt. Lekker behulpzaam, in plaats van dat dit zelf even gecheckt wordt en actie wordt ondernomen. Niet bestellen hier!

I had a very disappointing experience with Ninja and would strongly advise others to think twice before purchasing.
I ordered a set of knives for £129 as a housewarming gift. Ninja stated the order would be delivered via DPD, but after the very first delivery attempt, the item was suddenly returned to them. I find this extremely suspicious, especially as shortly afterwards the price increased from £129 to £179. It feels as though the order was cancelled because they would have made a loss by honouring the original price.
I contacted Ninja multiple times by email, asking them to honour the original price so I could complete the purchase, but after the initial contact they completely stopped responding. There has been no resolution, no explanation, and no customer support.
This was meant to be a special gift, and the entire experience was frustrating and disappointing. Please read the reviews carefully before purchasing — if something goes wrong, you may find that no one responds or takes responsibility.

I ordered a replacement piece for my Ninja coffee maker and tried to cancel it but missed their 30 minute deadline for canceling within 5 minutes. The customer service rep I spoke to said he couldn’t give me a return label until the item was received but I would get my full refund. The item came and sent back unopened and they charged me shipping and kept the sales tax which is illegal. NEVER USE THEM they don’t stand by their word.

I have emailed Ninja support and received no reply. I feel that this is very poor.

Nooit hier bestellen !!
Vreselijk dat je na weken nog niks ontvangt . Klantenservice is ook niet behulpzaam . Je krijgt e-mail waar blijkt dat ze meerdere problemen hebben en alleen hun . Heb heel erg spijt van dat ik hier terecht kwam .

We will never buy any of your products again. The pans flaked and were a waste of money. To make things worse, the flaking made my wife sick. What a waste of money and space in our kitchen. We have a ton of your products that we will never use again.

Avoid this scam company.
Avoid...
I ordered a Ninja Slushi during the Australian Black Friday sales on 28 November. After paying, I received zero delivery information. I emailed customer support on 3 December asking for an update. Six days passed with no response.

When I finally phoned customer service, I was bluntly told not to expect delivery until the New Year. Completely unacceptable. This company is clearly taking orders without having stock, then failing to inform customers. It feels like false advertising and a misleading sales tactic, designed to secure pre-Christmas orders with no intention or ability to deliver within a reasonable timeframe.

Customer service is non-existent, communication is abysmal, and the entire experience has been frustrating and deceptive. An ACCC complaint will follow.

As a side note, we also own the Ninja Café Deluxe coffee machine — and it’s terrible. It feels cheap and plastic, wastes water, and can’t even make two coffees at the same time. We regret buying it and won’t be purchasing from Ninja again.

Purchased a ninja duel air fryer from ninja kitchen ebay store. Please people do not buy from there. if the product is faulty, you send it back, Ninja do not give you a refund even though it states 30 day money back guarantee. They ignore your messages. I waited the full time to get my money back with none given, I have now asked ebay to step in and the case is now on hold for another 10 days for Ninja to respond.

Hi, I bought a few items from Ninja online store but returned a toaster that to be honest was good until it wasn’t, few weeks and it started to have issues with heating element, anyways had to return it and did not want a replacement as for over £100 I’m sure I can get a decent toaster that’s reliable. So ! Asked for a return and I thought I had stolen something the way they went on, needs the original box, you need to take it to your local post shop, once they get it back and examine the toaster for what I don’t know? They will be in contact and arrange a replacement or refund, told them just to refund me, wow ! That didn’t go down to well and they began making things even worse with more questions, I thought I had honestly destroyed the name ninja and they weren’t to happy about it.
Overall the customer service is very poor, more robotic, you would think with the money you pay out for their merchandise they would have a better understanding.
Still waiting on a refund 🙄

Our Ninja food processor seemed robust and, in truth, it worked very well. However, after 34-months it is no longer serviceable. The flimsy switch on the lid is broken, so the machine cannot be used. To buy a lid would cost almost as much as a replacement processor. The most horrific thing is that it’s designed to break after a calculated number of uses, ‘built-in’ obsolescence. There you have it, the way to ensure global warming, climate change, exploitation of the consumer and exploitation of our precious environment. No more Ninja for me.

First, let me say that Ninja Kitchen .co.uk are NOT the problem. It is their idiotic decision to appoint Evri (formerly Hermes) as their delivery company.

We all know about Evri, else you can check them out on Trustpilot. So, how about Ninja Kitchen? Well, Ninja and Shark are rated as prestige products, so you've a right to expect good customer service. That is what I – eventually – received. Problem was that Evri kept messing things up, and Ninja's own customer services people are only set up to deal with routine run-of-the-mill customer enquiries. So let's not blame Ninja.

I had placed my order part way through Black Friday week, so the promise of next-day delivery was somewhat ambitious (especially with Evri involved 🙄), plus I also threw them a curved ball by cancelling. As a result of the Black Friday madness and my cancelling, I was left feeling disappointed.

Then I decided that I still wanted a quality Air Fryer, so it was time to escalate my problem to someone more senior than basic call centre operators. Getting through to a manager was such a relief. It really wasn't fair to expect the first level call centre team to untangle what had become a horrible mess.

The manager was superb. He listened to what I had to say. Took a few minutes to check what I'd told him, then he ensured I got the Ninja Air Fryer and left me feeling that I am a valued customer.

I am now thinking to look at other Ninja Kitchen products. Just be aware that buying direct involves Evri, so Amazon is a safer bet. Next time I'll try to order through Amazon, unless Ninja direct offers a choice of delivery courier.

Thank you, Ninja Kitchen,
Rick

Order # 101010409488 = Happy Customer 👍

Went through 1 thirsti, one side didn’t work, got a replacement now the 2nd one same issue. There is no warranty as it was replaced through them. So 2 thirsti’s in under two years. I’m beginning to think they make crap product that dies just after warranty. You spend a lot on these products, they should be made better and last longer. Just a gimmick!!!!!

Ridiculous customer service
I ordered a kettle and toaster and received a shark shampoo machine when I called i was told as a gesture of good will they will send me a return label and I can drive it to a delivery point....!!!!!!! WHAT....!!!! Or they will book a collection between 9 and 5 when im at work.....!!!!

Sent product to wrong address there response is we will contact them and get it back. Good luck mate they will take a $1,000 machine and run.
Spoke to operator's are terrible on the phone no common sense. I said send out a new machine it's not my fault it went to a wrong address that's a loss for the business not me. Still have not recieved machine what a scam. Manager avoiding to speak to me because they knew they stuffed up kept me on hold for hours. order "NAU218465" coming after them now.

This company actually sucks. Not surprised to see all these negative reviews. Had an issue with a product and received terrible customer service compared to other brands we’ve dealt with in the industry.

I purchased a ‘certified refurbished’ wood fire oven as a birthday gift for my boyfriend. I expected it to arrive without a box, but not with broken and missing parts.

The claim online is that you wouldn’t know the products are refurbished - they look like you got them from a skip.

I contacted ninja and haven’t received a response. No acknowledgement, not an apology? No ‘well look into it’. No way to follow up as they just continue to ignore me.

I’ll raise a case on my credit card for a refund if they don’t reply. Wish I’d have read the reviews on here and on the website. I will also raise with trading standards as they need to be held to account.

I definitely wouldn’t buy another ninja product.

Peeling non-stick in 3 years old pan set. I expected so much more🤬. I live alone, seldom cook;using wood & silicone spatulas. When i last used the medium pan I noticed a large piece of non stick had lifted. This easily peeled off reveling a rusty and mouldy patch underneath. On inspection all of the pans showed the same symptoms. Straight into bin. Waste of 🤑

I brought a ninja slow cooker last year all was good then the coating was coming off the main pot. I got in touch and they were very good and sent me a new pot unfortunately it was the wrong one so again contacted them they then sent the correct one in between me having to send all other others back. I have used the newer pot twice now and again the coating is coming off the pot. I am very disappointed with the product. I have several ninja products and am looking to get a new large one draw air fryer but am in two minds now whether to bother. For the money I have paid out this should not be happening. I only use plastic spoons in the pot so the coating shouldn’t be coming away. I am frustrated as it’s to much for me to keep calling them sending items back. As a disabled person. Ninja this is not good enough the product should be more durable especially as it’s only been used twice. Not HAPPY AT ALL

In augustus 2024 een ninja soepmaker gekocht. Afgelopen maand begon deze problemen te krijgen en uiteindelijk wilde hij niet meer werken. Telefonisch contact opgenomen met Ninja met lage verwachtingen na het lezen van de reviews hier maar ik ben goed geholpen. Ik kreeg meteen een mail met verzoek om foto's of een filmpje en nadat ik deze had ingestuurd kreeg ik dezelfde dag nog bericht met een retourlabel om de oude terug te sturen waarna ik kosteloos een nieuwe zou krijgen. Zo gezegd zo gedaan en de nieuwe binnen een week ontvangen.

Har totalt köpt 4 mixrar från ninja. Alla har gått sönder inom ett år. Jag har tidigare inte orkat kontakta dem för reklamation men denna månad gick min fjärde mixer sönder genom att motorn exploderade och splitter kom. Detta kunde gjort mig blind. Jag har fått nog och kontaktade kundservice som utlovade en ny mixer. Tyvärr hade de ej samma jag ägde men de skulle skicka en likvärdig. Nu har det gått 2 veckor och ingen mixer har kommit. Ordern står fortfarande som "under behandling" trots löfte om 7-10 arbetsdagar. Företagen är ren scam!