Ninja Kitchen Recenzje 

This is one of the worst brands around. The customer support is disgraceful. It's obvious what this company stands for, taking your money.

Een Ninja Nutriblender BN750 gekocht eind 2023. Na 1 jaar een mes al kapot. Geen vervangend onderdeel (origineel) vanuit Ninja leverbaar destijds, voor een Amazon alternatief gekozen (helaas geen ander alternatief). Maakt enorme herrie. Met Ninja servicedesk geschakeld, geen mes leverbaar.

Apparaat is dus afgeschreven.. Geen Ninja meer voor mij op deze manier met deze service.

I cannot believe I'm writing this review about Ninja. I have always believed that ninja is one of the best customer services companies I have ever dealt with. I am a loyal customers for over a decade. From vacuums to blenders to thirstis and coffee makers, I have rarely, if ever stayed from Ninja. Stephanie is the most amazing customer service representative I have ever worked with.

Please understand two things . I just got out of the hospital and I am 100% disabled for cognitive/neurodivirgent reasons.

With QVC, HSN, Holiday sales, or Ninja sales this would not be possible. I had quite a few bumps in the thirsti road but Stephanie was with me step by step and until (it seems) the best flavors dropped off the site? I am addicted.

I saved up for president's day and was able to buy a Ninja Duo. I was so thrilled! However, after a coiple of days? I thought I should call Ninja directly. Keep in mind I was still in mh Best Buy window.

However, after a video call (as I am always willing to do- I am not trying to get away wirh anyrhjng), customer service agreed it was making some loud noises it should not be, and not brewing correctly.

As Ninja is, they asked me to cut the cord, and sent me the CNF 6301- they said it was now covered by their warranty and anything should go through them, which makes sense. I recieved it the following week. This might not be exactly right due to my disabilities bur Im sure it is close

About a month later (today- so actually not a month later) the CFN601 went kaboom. It kept saying there was not any water when there was. Neither side would work. Then I unplugged it and the espresso came exploding out of the spot. It went all over my counter and floor, as well as burning my hand.

This was when my friends were here to help me and I just wanted to do a little something- instead they got more work.

First, he offers me a CFN602 which I cannot find anywhere- phantom machine. And then afterbtalking to escalation, he tells me that the one I have is the top one that uses the capsule I have. And he couldnt just jump to a 600 (15%off.. might even be an open box... did not look) or he csn give me a free lesser machine and make up the difference with a blender.

Um. The lesser machine doesnt use Nespresso Original line pods wither that I had made quite an investment in. So is it monkey or confern for what I spent- rhetorical question.

Now, I apparently I am supposed to wait till Tuesday for a call back. For what? To be insulted and offered the same crap offers again? Either get a lesser machine I already had issue with, a machine thst doesnt exist, or lose the money that is hard to even save on SSDI (Ada reasonable accommodations at the least??) Because I am handcuffed to their disgusting options.

Never ever again. Im done with this company. Sad to see what has happened to them

ETA- I found the 602. It has been discontinued

Suite à mon précédent message concernant mon multicuiseur Ninja Foodi MAX OL750EU, je tiens à faire un retour.

Après échange avec le service après-vente, j’ai finalement obtenu un geste commercial avec l’envoi d’un appareil quasiment neuf.

Je souligne la rapidité de traitement et d’expédition, malgré des débuts de négociation un peu compliqués.

Je remercie donc le SAV Ninja pour sa réactivité et sa prise en charge.

Comme quoi, il est toujours utile d’insister 👍

OkII called customer service to find out my options for my Ninja Pro Kitchen appliance. After speaking with customer service, it seems that there was something wrong with the motor. For a charge, they said they could send a replacement.. We went over the model number and everything but they sent the wrong part. I called again and they said they would refund me. They did but not for the full amount. I got charged for shipping for THEIR mistake. I have a bunch of Ninja products but this just turned me all the way off. Horrible customer service.👎

I bought this in december '24, and after a year's use i feel i can give a bit of feed back... It has it has produced good quality shots. Will deliver short measure more often then not on a M+ (355ml) quad coffee. But the real failure is at the customer service end, when i phoned and spoke to a team member. I completed all tests on a video call and using a measuring jug, the machine dispensed 300ml rather then the expected 355ml. after a conversation with another colleague i was informed that that the margin of error was 320ml-390ml. I was then advised by the colleague that as the machine worked "fairly well" i should monitor and see if it got worse (despite the recorded test falling outside the expected margin). So all i can say to any future purchaser's, if you want a coffee machine that works "Fairly Well" for £550 then its the perfect machine for you, i won't be replacing it with another ninja though.

absolutely dreadful customer service. i'll never buy another ninja product again

They have no idea about there own products.

Ik plaatste een bestelling voor een Ninja Creami op 5 december 2025. Na een aantal dagen kreeg ik bericht dat het product verstuurd was. Na 20 dagen had ik nog niets ontvangen. De klantenservice gaf aan dat het pakket verloren was gegaan en plaatste een nieuwe bestelling. Wederom kreeg ik bericht dat het product verstuurd was en weer raakte het verloren en werd er een nieuwe bestelling geplaatst. Deze werd verstuurd, maar er was iets mis met het adres, DHL zegt het bezorgd te hebben maar ik heb het nooit ontvangen. Er is een onderzoek ingesteld en vandaag, na vragen naar de status, hebben ze me ongevraagd een refund gegeven. Ik wil geen refund, ik wil het product dat ik ruim 2,5 maand besteld heb. Het is ook nog afwachten of ik de refund daadwerkelijk ga krijgen natuurlijk.
Er is aangegeven dat ik een nieuwe bestelling kan plaatsen en dan evt het verschil kan terugkrijgen, maar ik vertrouw dit bedrijf niet meer. Heel erg jammer want ik keek erg uit naar de Creami.

I had an awful experience.
Firstly, we bought the most expensive multi-cooker, which cost £320. The warranty is two years, which seems reasonable. However, you should be aware that this product only lasted two and a half years. After that, it started showing a “plug in” error. The problem appears to be related to the wiring.
Customer service has refused to provide a repair service, which I believe is the least they could do considering the cost of the product. If the company does not offer repair services, then the only logical solution would be to offer a discount on a replacement product. Instead, they sent me a link to purchase a replacement base for £200. There is no way I can buy the same product again knowing it will only last two and a half years.

I am extremely dissatisfied with how my order cancellation was handled.
I submitted a cancellation request on 27 December. The order was not dispatched until 31 December, yet I was advised that it had already been sent at the time of my request. This information was incorrect and is clearly contradicted by the shipping timeline.
I was cancelling specifically to purchase a different model from your own range, but no assistance or reasonable solution was offered despite the order still being unshipped.
The situation was further compounded by an unacceptable nearly one-month delay in responding to my enquiry. Being provided with inaccurate information, left waiting weeks for a response, and then referred to a generic return policy is not the standard of customer service I would expect from a brand of this size.
This experience has completely eroded my confidence in your company. I strongly object to being misled about the facts surrounding my order, and as a result, I will not be purchasing from Shark or Ninja again.
I hope this feedback is taken seriously and reviewed against the actual dates and facts of the transaction.

Tried to buy Ninja knife set, the age verification app does not work, tried, back card, driving licence etc. contacted them, they just said try again and that they hope that is helpful! I replied saying it is really not helpful so they sent another one saying the same thing. Told them again this was not helpful and they said they couldn’t do anything else.

Very poor customer service, no response at all , triyng to reach them through Email, watts and phone with no luck.

This is NOT about a product but the customer service team only. I ordered two fairly expensive products from Ninja. I love their products. However, they use OnTrac to ship. OnTrac will NOT deliver to my house and insists on leaving my packages unsecured, in the open at the community mailboxes at the front of my subdivision. Well, packages not secured tend to grow legs and walk away. Ninja customer service refuses to help! I was told once they ship it's not their problem. Ummm, they chose to use this cut rate shipping company....not me. I would gladly pay a few bucks more to be able to have UPS or FedEx deliver. I will continue to buy Ninja products.....just not from them. Horrible horrible horrible customer service!

Very poor customer service. Each time I contacted them, a different person replied, and I constantly had to repeat the same information. I reached out because a part was missing, which meant I could not use 2 out of the 3 components. I was then told the part was unavailable and was offered a replacement appliance instead. They asked me to cut the cord of my new robot and send photos as proof. After I did this, they stopped responding, and I was forced to throw away an appliance that was still working, missing only one small part. This will be the last time I purchase a Ninja appliance.

Bought Kettle and food processor. Both great 8 months ago but having niggles with them now.

Contacted Ninja two separate submissions and not heard anything back on either one. This was 5 weeks ago now.

It's not that their customer support is bad, it's that it doesn't exist.

I will not buy another Ninja produce again.

ja, es ist das zweite Mal, dass ich online bestelle und immer wieder Probleme auftreten. Bei der heutigen Bestellung habe ich zwei Pfannen gekauft, aber nur eine erhalten.
Ich habe die Lieferung vom Postboten angenommen, ohne die Box zu prüfen. Als ich sie öffnete, war nur eine Pfanne enthalten. Ich kontaktierte den Ninja-Chat, und die Mitarbeiterin Christa sagte, ich hätte das Produkt bereits erhalten. Natürlich habe ich es nicht erhalten, sonst würde ich nicht melden, dass ein Produkt fehlt.
Ich musste nachfragen, nachweisen und alles erklären. Schließlich wurde mir gesagt, dass das von mir bestellte Produkt nicht mehr verfügbar sei, obwohl ich beim Kauf eine Bestellbestätigung per E-Mail erhalten hatte.
Es ist respektlos gegenüber Kunden, zu behaupten, ich hätte das Produkt bereits erhalten. Ich musste dreimal den Code des fehlenden Produkts nennen. Christi sagte, sie würde den Betrag zurückerstatten, fragt mich danach aber noch, ob sie irgendetwas für mich tun könne. Die gesamte Unterhaltung war sehr unprofessionell und ärgerlich.
Leider kann ich aufgrund dieser beiden schlechten Online-Erfahrungen keine Ninja-Produkte mehr online bestellen, auch wenn sie qualitativ gut sind. Bis man sie erhält, muss man sich zu sehr ärgern, und es lohnt sich nicht. Es gibt deutsche Produkte von gleicher Qualität, bei denen die Kundinnen und Kunden respektvoller behandelt werden. Schlechtes Costumer Service

Trying to order stackable, Zerostick 5 piece pan set C550000UK.Item listed, but unable to order despite several tries over a period of 1 month. After long final search today and going through many "help" screens I gave up. If something is out of stock, why don't you just say so??

Have been waiting 12 months for a spare part.
Not available anywhere online.
Asked Ninja for an update.
Karen from customer support offered me a whole new device.
Two weeks later, received an email saying that the customer service team had changed their mind.
Have asked for their supervisor to contact me 3 times, but Karen just keeps responding with the same email template. 
Have offered me a 10% discount on the part, but don't know if or when it will be available again.
$600 machine that I cannot use.
If you like quality customer service, don't b

Purchased Ninja ES601 from the Ninja US store and shipped overseas. Grinder failed after ~4 months.

I was explicitly approved for a warranty replacement, instructed to prepare the unit (including cutting the power cord), and told I could ship to a U.S. address for forwarding — but this approval was later withdrawn after escalation due to overseas use.

US and SG teams redirected me between regions with no clear resolution. Sharing for awareness for overseas buyers.