Ninja Kitchen Recenzje 

Woensdag voor Hemelvaart in de avond de airfryer dz400 eu besteld, zag 3 kwartier later dat hij met een andere code 40 euro goedkoper was. Helaas kon de eerste niet meer geannuleerd worden, dus nog 1 besteld voor de prijs van 139 euro. Vrijdag nog even telefonisch contact gehad, afzeggen ging niet meer, gewoon retourneren bij ontvangst. Zo gezegd zo gedaan, zaterdag 2 airfryers in huis, in avond kwam de bezorger toevallig weer, en de ene retour gegeven. Vandaag al mail over de retour airfryer, zo ook het geld weer terug op de rekening. Wat de anderen hier dus schrijven herken ik het bedrijf niet in. Al meerdere maaltijden in gemaakt, en tot nu toe erg tevreden. Bedankt.

Ik wacht al een week op mijn bestelde airfryer, via hun eigen website is hij t goedkoopste. In de mail staat voor vrijdag 15:00 besteld is maandag verzonden en verzending duurt 1-3 werkdagen… heb de bestelling op zondag gedaan dus verwacht je binnen een paar dagen wel antwoord. Verzending duurt ondertussen al wat langer dan 3 werkdagen. De chat is alle tijden gesloten? Mail gestuurd en ook geen antwoord gekregen. Vindt het ontzettend jammer van zo’n bedrijf! Hoop dat het toch even heel gauw verzonden wordt! Klantenservice is ook slecht bereikbaar….

service apres vente lamentable. j'ai achete un sizzle sur lequel en touchant les plaques de cuisson on a toujours les mains noirs,impossible de les nettoyer mais le pire sur la plancha l'email se decolle on ne peut plus l'utiliser.j'ai envoye des photos mais M Mohammed ne trouve meme pas necessaire de repondre a mon mail. J'ai achete 6 apparails ninja et presque toujours satisfait sauf le sizzle et la plaque de cuisson du four a pizza fracturem mais le SAV est nul

Omdat de prijzen zo bizar fluctueren hebben we binnen familie een prijsverschil van 70 euro op hetzelfde product binnen 2 weken. Wij vinden dit erg extreem omdat onze aankoop was met een black friday actie en de andere begin december. En die van ons was dus 70 euro duurder. Black friday actie?? Misleiding!
Het apparaat zelf zijn we tevreden.

I’ve had the 15 in 1 for 2 years 5 months and it now has E8 error message which means there is a fundamental error that is not fixable. As this is an expensive piece of equipment that I used on average 2 or 3 times a week I think that is unacceptable and have now replaced it with an Instant Pot that has most of the same features (not all, but then again I didn’t use them all). I believe most of the great reviews are written when people have just bought them and I did the same. However, the reliability is a definite issue if you read Facebook groups for the Foodi - many have issues and, if you are more than a month or so past the warranty, Ninja’s response is to offer 30% off a new one at FULL price. As they are often on offer at significant discounts anyway, this doesn’t really cut it. I’d already had to replace the probe, which wasn’t cheap - again something that had only been used probably 30 times max.
I also have the knives (ok but Flint and Flame are seriously better) and the toaster (again very expensive) which isn’t any better than a cheap toaster. The ‘panini’ function is ok if you only want one at a time and aren’t in a hurry.
I will definitely not be buying any more Ninja kitchen items and won’t leave a review on anything while it is brand new and therefore still perfect!

I previously ordered a Ninja outdoor grille. A couple of days later I get the message saying it's out of stock and I would get a refund. Not the end of the world.

I keep getting marketing texts through. I opted out and text NinjaSTOP as directed to stop further texts. Can you imagine my frustration when I got charged for this text!

The outdoor oven I nearly purchased was over £400 with the accessories - I was also looking at other Ninja products - not now!

I know shark/ninja products are expensive but I don believe you get what you pay for , 3 times ive had problems with their stuff and they have sent me a new one without any fuss , this time I couldn't even remember where I bought my little ninja oven all I knew is that it was a little over a year old , the customer service asked me for a photo of the serial number and a little video of the oven not working , never even cared that I didn't remember where I bought it , they had a new one out for me the same day , same with my Ninja BBQ a brand new one , I also had one go wrong that was out of warranty and as an apology the gave me 40% discount on a new one , and then the old one started working so I had two haha but people say am a ninja nut but thats because they look after their customers , dont think there is a more loyal company around , you do pay a bit extra but its worth it . I hadn't even registered the oven and they didn't care , pure class from Shark/Ninja

Heel fijn koffiezetapparaat. 1 onderdeel ging stuk, welke niet los te bestellen was. Klantenservice was goed te bereiken en behulpzaam. We hebben een nieuw apparaat toegestuurd gekregen

If there is less than one star I would give it to you guys. I waited more than one hour to receive an order then it arrived completely wrong. After I contacted their service they kept sending me automated messages. Really disappointing

Ich habe bei Ninja die Eismaschine Creamy bestellt. Diese wurde allerdings als „nicht zustellbar“ wieder zurück an Ninja gesendet, da das Unternehmen eine falsche Adresse auf die Pakete gedruckt hat. Die Ware ging nachweislich bei Ninja im Lager ein, allerdings warte ich bis heute auf meine Rückerstattung, welche mir vom Unternehmen nach mehrmaligen Mails meinerseits schriftlich zugesichert wurde. Die gesetzten Zahlungsfristen meinerseits wurden bis auf Weiteres ignoriert. Ich habe mich damit nun an die Verbraucherzentrale gewandt. Eine absolute Unverschämtheit und ein utopisch schlechter Kundenservice bei Ninja Kitchen Germany.

Amazing company with professional efficient customer service and I do love there products, there the best ,I have the 14 in 1 oven it the best kitchen item I have ever owned never use the oven now ,thankyou ninja

Extremelly disappointed at Ninja. Their products are good, but customer service is a very bad joke. I tried to get a spare blade for my blender, they just said they don't have it and I need to deal with the store where I bought it. It's like the most basic piece ever. Feels like I'm another victim of a planned obsolescence, which would be outrageous enough if the product was cheap, but we're talking about the most expensive stuff available. Not worth it.

In kort:
Top aparaat gekocht. Anders altijd zeer tevreden met Ninja en de aparatuur.
Nu niet.
ZEER ONTEVREDEN
Loop tegen klantenservice medewerker op die zo gebrekkig nederlands spreekt met een totaal onverstaanbaar Belgisch accent.
Hij weigert mijn vraag te beantwoorden.
Wegwns gebrek aan mijn recent gekochte XL Connect Woodfire BBQ en smoker.
Het roken lukt niet.
Ik wil gewoon ff iemand spreken die weet wat ik waarschijnlijk fout doe.
Ik moet nu een viseo mken van het feit dat mijn bbq niet roken wil en dan kan hij retour.

Maar ik wil dit grote aparaat niet retour sturen, belachelijk vanwege het milieu en het feit dat ik waarschijnlijk iets fout doe.
Als dit echt zo gaat koop ik nooit meer bij NINJA. Klantenservice gt ten onder aan zgn modernisering.

Purchased the Ninja 15 in 1 Multi cooker. It's appalling. Either burns or overcooks food. High price for an item that does not work. I want a full refund. Let's see if Ninja responds and offers to refund me.

I am disappointed with the lack of customer service and also the quality of the Ninja products. I have three products total and 2 have broken. There are lid closing issues with my Ninja food processor to the extent I cant use it anymore. And now my Ninja slow cooker 9 in 1 started displaying lid error messages and then the last attempt to use it smoke started pouring from the lid. I have paid £325 for this cooker and expected it to last longer than a few years. I would not recommend Ninja products. They do not last.

The customer support team was responsive and communicated promptly throughout the warranty process, so I do want to acknowledge that the service staff themselves were polite and efficient.

However, I am extremely dissatisfied with Ninja’s replacement policy.

My unit had only a minor defect: the temperature probe was faulty, while the rest of the appliance functioned perfectly and was still being used daily. Because I live in remote Western Australia and do not have access to a conventional oven, this appliance is my primary means of cooking.

Despite this, I was instructed to cut the power cord of my existing unit and provide photographic proof before a replacement would even be dispatched. This meant I was forced to destroy a mostly functional appliance that I had already paid for, leaving me without any way to cook for weeks while waiting for the replacement to arrive.

What is most frustrating is that there was no flexibility, no practical consideration of the circumstances, and no willingness to offer a reasonable alternative. When I explained the impact this would have, I was simply told that “it is policy.”

As a customer, I find it unacceptable to be prevented from using a product I paid for, due to a minor defect that was not caused by me, while also being expected to wait an extended period with no workable solution.

A warranty process should not create a greater inconvenience than the original defect itself.

Because of this experience, I will not be purchasing Ninja products again, nor would I recommend them to others. Responsive customer service alone does not compensate for a replacement policy that places the full burden on the customer.

I bought the Ninja luxe machine. I am one person who makes coffee. One quad each day. The grinder stopped working after eight months despite meticulous cleaning and maintenance. Even vacuuming. At the same time the machine began to overheat and not even make coffee. A waste of $600.

Review:
I had a really good experience working with Ahmed. He was very helpful throughout the process of getting my product replaced and made everything feel simple and stress-free. He was patient, explained things clearly, and made sure everything was taken care of. I really appreciated his kindness and professionalism. Overall, he provided great customer service, and I’m very thankful for his help.

I cannot tell how amazing this company’s customer service is. I bought their product over two years ago and not only was the customer service over the top but they stand by their product 150%. I don’t think I have ever experienced nor expected such great response to a problem I had.

Placed the order on the 9 th of march and its 24 march contacted costumer support and they just said "sorry" and offered a refund or to ship it again? Excuse me? The order was never shipped according to the delivery service. Of course i want my ice cream machine and i think they should had offered an extra refund for the inconvenience but no just refund or ship again very disappointing