Ninja Kitchen Recenzje 

NOOIT BIJ KOPEN
Wat een verschrikkelijke bedrijf. Spullen zullen misschien wel goed zijn.
Wij wachten al bijna
maand,op een bij hen bestelde ijsmaker. Meer dan 200€ voor betaald. Staat zogenaamd al meer dan 3 weken bij dhl vanwege ontbrekende aflever info. Bij de bestelling wel degelijk goed door gegeven.
Probeer ze maar te bereiken. Vandaag meer dan 1500 minuten wachttijd. Ben er zo klaar mee .DHL stuurt ons naar Ninja en andersom. Meermaals uren in de wacht gezeten , medewerkers gesproken die van alles beloven .
Maar na bijna 4 weken nog steeds niks. Zonder apperaat kan je niet annuleren , dus die je geld maar eens terug te krijgen.

⭐☆☆☆☆

Extremely disappointed with my experience. My order never arrived, yet I was left to fight for a resolution instead of receiving meaningful customer service. Based on the package I received, I have serious concerns that the shipment may have been tampered with before it reached me. I shared those concerns and requested that the matter be properly investigated, but I was still left without the product I paid for.

When customers spend their hard-earned money, they deserve support and a fair resolution—not to be told a tracking scan is the end of the discussion. Unfortunately, that was not my experience.

I had an issue with my Ninja Foodi 9-in-1 air fryer, and despite ordering a few replacement parts, the problem still wasn’t resolved. I contacted SharkNinja customer service, and I was really impressed with the support I received.

The advisor was friendly, patient, and knowledgeable. They took the time to troubleshoot the issue with me and quickly found a solution. The whole process was straightforward, and they made sure my air fryer was working again.

It’s so reassuring to know that if something goes wrong, their customer service is there to help. Excellent aftercare and a great experience from start to finish. Thank you, SharkNinja!

Ik heb een Ninja XL Airfryer besteld en teruggestuurd, omdat de kleur niet overeenkomt met de foto. Ik wacht al 6 weken op terugbetaling van het apparaat. Ik krijg op geen enkele manier contact met de klantenservice. Heb inmiddels al 7 keer gemaild en telefonisch contact is niet mogelijk; nummer niet in gebruik.

Worst customer service I have ever experienced. I contacted Ninja in March this year given I wanted to replace the disc adapter for the BN650 and was told it would be in stock in mid April. I was told I would be emailed a link but it never came. I contacted them and was advised there may be two in stock and they would post me out one in good will given the delay and misinformation. I waited only to be told when contacting again that they had none in stock. They told me to go in store and swap the food processor although none in stock and then they asked for a copy of my receipt which I provided but then no more communication again. I waited weeks with finally being told the disc adapter would be in stock in 3 more months!! Then when I complained was told on the 13th of June that a BN650 would be posted out to me given this was the expected date they would be back in stock. I called given I sent 2 emails around this date asking when it would be posted after yet again waiting weeks. I called and was told that there will be never any disc adapters or BN650 coming back in stock ever! I requested to be upgraded to the more expensive food processor ($70 more than the BN650) that had the same features and was told no but said they would replace it with a blender!!! That’s right a BLENDER!! I said this was poor customer service given the blender does not have the same features but they clearly are more focused on cost rather than the impacts and disgraceful communication they provide customers!! In the end I thought ok take the blender only to be told that I needed to now prove I have cut the power cord of my food processor before they would send it out!! I told them to shove it!! What a waste of $$ both environmentally and financially and on principle I won’t destroy a perfectly ok functioning item because of one small part!! I will work this out myself but will NEVER buy a Ninja product again and recommend against anyone considering purchasing these items!! They are misleading and dishonest and care more about a $ than a customer despite their constant mistruths!! I WILL NEVER BUY NINJA AGAIN. Junk customer service!! If I could put negative 100 million stars I would.

Brought a package bbq woodfire, table and cover 3 weeks ago. Table and cover turned up but no bbq. Week later turned up but said my address was incorrect ( they had just delivered the other items). Turned up faulty so they sent a replacement over a week ago. Still not received. I offered to pay to change the carrier. Couldn’t do it but would Refund 50% what bad business practice. Still waiting
Sent another for free. Still waiting and nothing arrived. This company will go out of business unless they change their carrier

I don't often leave reviews, but after my experience with Ninja Customer Service, I felt this one was deserved.

My very well-loved Ninja Foodi 10-in-1 XL Pro Air Fry Oven unexpectedly stopped working. I've owned several Ninja products over the years and have honestly never had one fail before, so I was disappointed when it happened. Thankfully, it was still under warranty, and that's where Philippe completely turned the situation around.

From the moment he answered the phone, Philippe was kind, patient, knowledgeable, and genuinely helpful. He walked me through the troubleshooting process step-by-step, confirmed that the issue was unfortunately a defect that couldn't be repaired, and then made the replacement process incredibly easy and stress-free.

What stood out most was how effortless the entire experience felt. There was no endless hold time, no being transferred from person to person, and no feeling like I had to fight for support. Philippe treated me with respect, listened carefully, and made sure I understood every step of the warranty replacement process.

It's been a long time since I've received customer service that left such a positive impression. While I'm disappointed my oven failed, I'm even more impressed by how Ninja stood behind its product. Great customer service is becoming increasingly rare, and Philippe reminded me what it should look like.

I noticed Ninja's review scores aren't as high as I expected, and I suspect it's because people are much more likely to share bad experiences than good ones. I wanted to help balance that out. My appliance may have failed, but Ninja's customer service absolutely did not.

Thank you, Philippe, for turning what could have been a frustrating experience into an excellent one. Because of the way this was handled, I'll continue buying Ninja products with confidence.

I had a breville food processor for about 5 years it was shit. Because of the money I spent (wasted) on it, I thought I would try a Kuvings after recommendations. 1.5 years and the Kuvings motor went. So upon other recommendations from a raw group I bought a ninja. I hadn't even finished paying for it on afterpay and the motor started playing up. And don't bother trying to make ANYTHING in it unless it's half liquid AT LEAST.
Certainly not blissballs like the mess I have in front of me. If this POS didn't cost me nearly $200 I'd throw it in the fire. Buy a different brand.

Bad support and bad product

Bak van de slushi machine is binnen maand al kapot, plastic laat los aan de binnenkant. Maar geen reactie van klantenservice. Bestel niet via hun zelf klantenservice is echt waardeloos. En ik zit met slush machine waar niks mee kan doen. Wat nog niet eens 1 maand oud is gewoon.

Update 7-7
Er is nog steeds niks opgelost reageren echt zo slecht op mails, koop niet via hun zelf klantenservice is echt waardeloos.

These pans amd pots are by far a scam. Granted I've had mine for 3 years but for over $600 I'd expect them to last at least 7 years or more. They're sheading black material and it only came with 1 mediums lid which makes no sense since I bought 2 for a total of over $1,000. Highly disappointed because I usally only buy Ninja but it seems I'll have to switch to real chief cookware like Chef Gordon Ramsey.

klantenservice bellen en nog een bellen de telefoon wordt niet opgenomen er zou contact zijn na 48 uur nou nog steeds niets gehoord ,dus bellen gaat ook niet.....................................................................................................................................................fijn klantenservice ik wilde nog wel een nieuw apparaat bestellen maar denk hier nu goed over na

My experience with Ninja support has been extremely disappointing.

My Ninja Thirsti stopped dispensing flavor properly, so I contacted support. From the beginning, Ninja had my model number and purchase date, meaning they knew the warranty status before troubleshooting started.

Despite that, I was asked to go through the entire troubleshooting process — trying multiple pods, performing repeated tests, and even recording and submitting a video showing the issue. Only after completing all of those steps was I told the unit was outside warranty and they would not help.

If warranty status alone was going to determine the outcome, that should have been communicated upfront instead of wasting my time.

The only option provided was a “loyalty discount” toward purchasing another unit, which was also backordered. That does not feel like standing behind a product that failed; it feels like asking a customer to pay again without confidence the replacement will last.

I reached back out to give Ninja the opportunity to review the situation, but after exceeding their stated response time, I have not received a reply.

I’ve owned Ninja products before and expected better. Unfortunately, this experience has definitely affected whether I’ll purchase from or recommend Ninja in the future.

Product niet geleverd, wel betaald. Telefonisch niet bereikbaar, klantenservice reageert niet, via Instagram ook geen reactie. Uiteindelijk via “betwistingsformulier” via de bank het geld proberen terug te krijgen.
Advies: bestel niet bij Ninja

Erg jammer, nieuwe steen besteld voor mijn pizzaoven die is helaas kapot gegaan. Nu 3 weken verder en nog steeds niets ontvangen. Geen telefoonnummer, wat volgens mij verplicht is, en op mail wordt niet gereageerd. Ik voel mij belazerd en gezien de recensies heb ik weinig hoop dat mijn bestelling nog aankomt.
Ik geef 1 ster omdat je niet anders kan maar eigenlijk is het deze ster niet waard

Had my ninja coffee pot for almost a year...my second one....first one lasted years...second one had an issue after 11 months....ninja had me fill out form and send pics....no questions asked beyond that and honor the warranty!....I love my ninja coffee pot! We had to use a Cuisinart for a week or two but we're glad our ninja is back....way better coffee maker!

Ik heb afgelopen maandag 25 Mei een Ninja Creami besteld. Bestellen ging hartstikke goed, ik zag dat ze hem in de aanbieding hadden.
Nu heb ik alleen een acceptatie gekregen van mijn bestelling, maar nog geen update over waneer mijn pakketje komt. Dan mail je de klantenservice en die laten ook niet van zich horen. Geen telefoonnummer te vinden niks. Jammer dat ik niks hoor waneer hij komt! Nu heb ik betaald en heb k nog niet eens een Track en Trace.

Belachelijke klantenservice! Ninja Foodi oven gekocht 2 jaar terug, heel fijn ding. Letterlijk de dag na de wettelijke garantieperiode krijg ik een error op het display “call customer service”. Ik belde maar ze waren al gesloten, dus meteen een mailtje gestuurd met foto’s en factuur van webshop Piest. Kreeg een mail terug met de boodschap dat er geen garantie mogelijk is maar wel een passende oplossing geboden wordt: daarvoor moet ik bellen. Zojuist gebeld met ze, de “passende oplossing” blijkt een korting van 30% op een nieuw product, die je terugkrijgt NA de aankoop via HUN webshop. De error kan onmogelijk worden gerepareerd, aldus de servicemedewerker. Ik ben echt in shock, aangezien Ninja producten bij alle grote winkels te koop is, maar toch overduidelijk een soort scam methode heeft voor klantenservice…. Oh en kijk goed of de verkoper een licenced ninja retailer is, anders krijg je sowieso geen garantie zeggen ze… Piest gebeld en zij zijn WEL officiele retailer van Ninja! Laat je dus niet beïnvloeden door hun klantenservice en neem eerst contact op met de verkoper ipv Ninja zelf. Opletten!

I bought the Woodfire Pro XL BBQ and Smoker Two days ago,and was assured that by buying it directly from Ninja the Warranty was registered with it.
When I read up on the Item,… it says it was an Outdoor Grill and with the cover on it was able to withstand the elements and be outside.
Unfortunately, on its First night outside, it became the target of Foxes , who left their paw prints on the side table of the stand And as if to be really evil…Chewed through the plug lead that I folded up.
I had used it Once and now I was left with nothing but a useless item!
I think Ninja designers, should look at this problem, as it’s not a cheap item!
Maybe consider having a Plug -in Lead ,.. like a Kettle lead that can be removed and stored after use.
I’m sure I wouldn’t be in the position I’m in today…after treating myself to this item and saving hard as a Pensioner for ages ..to find my warranty covered diddly squat, in my case!
However, I was told a New Base will cost over £300 to replace…Customer service offered a discount, but not much help to me !……Why should the lead cost so much to replace?
I just bought it !!!…. So upset not more could be done!

Binnen de 2 d geleverd.
Eerst onduidelijkheid want aankoop stond niet bij mijn profirlbmazr klantenservice heeft me snel gerustgesteld door hun antwoord op mijn mail.