Nikon Recenzje 

Had my camera serviced by Nikon uk and the whole process was really easy they collected and returned the camera to me and kept me informed of the repair process and the price came in exactly as quoted

Nikon customer service is outstanding. From the loan equipment while mine is being repaired to the engagement from the repair and NPS team. The cost of the repair was reasonable and the guarantee given. What sets Nikon apart is going the extra mile and they always, with no exception, go over and above in their customer service. It's on another level. If you were considering two camera companies, you would not find another that would give you the customer service experience that Nikon does. Thank you.

My Nikon P950 bridge camera developed a problem with its motorised zoom. I contacted Nikon and returned it for repair under warranty. The arrangements for its return worked well. I was kept updated with the status of the repair. I was told it had been despatched from the repair shop in the Netherlands but heard nothing further for a while. I telephoned Nikon, the agent went online to check its status while I waited. She advised that it had been at the courier’s despatch centre at the airport for some time and promised to contact them immediately after my call finished. The camera arrived back with me the next day. I am totally satisfied with the repair and the customer service I received.

Couldn't fault my first experience with Nikon UK.
My D850 had developed and intermittent fault with the monitor not displaying images or live view. Communication was first class with Fraser keeping me updated during the whole process. Would certainly have no hesitation in using again and can highly recommend for any Nikon users for repairs and servicing. Very professional and efficient.

Our binoculars needed servicing. Nikon collected them, serviced them and returned them to us. Service was prompt, efficient and much appreciated. Thank you Nikon.

I broke one of the securing lugs on the flap which covers the twin SD card slots on my Nikon D780 DSLR. I immediately started to search online for a replacement and sent a request to Nikon Parts UK for a price and availability. I also phoned around dealers nationwide. There were plenty available from China on eBay and other places, with prices ranging from £34 upwards but, no way of telling if they were OE or pattern parts. The following day I received a quote to supply the parts from Nikon which came in at £21.94 including springs and P&P. Needless to say, I placed my order. A few days later I received an email notifying me that there was a delay for one of the springs. I emailed back to say I only really needed the cover and nothing else. The following day I received a call from a lady at Nikon who wanted to check that the springs weren't required and that there was no other damage to the camera body before the cover was shipped. That was yesterday and at 11:00am this morning UPS delivered the cover which I fitted within the hour and my camera is fully useable again. It just goes to show that you should check the manufacturer before deciding to purchase parts from other sources. I cannot fault any aspect of Nikon UK's service. Thank you very much indeed.

They were honest and clear from the start about the repair as the camera is old , all information was clear, it was also quick. A company that can be trusted

My Nikon 1 lens was part of a product recall - only issue was that no one told me and I am now told that it is out of the recall period. Left with a paperweight with no attempt by Nikon to resolve the issue despite them knowingly selling the product with a dodgy lens. Should avoid at all costs.

p.s. customer services contacted me and the resolution was for me to buy a spare lens they had in stock but that wouldn't come with a warranty. You couldn't make it up!

Amazing Service and Support!!! Thank you Fraser and entire team

Nikon made the whole journey for returning my camera, getting it analysed and sending it back so easy. It was a real breath of fresh air. I received constant updates, and was surprised and delighted by the fact that the work came in way under the quote that was originally suggested it might cost. Sending the camera back free of charge was a nice touch and I will never go anywhere else to buy camera equipment from now on. Excellent customer service on every level.

I have had my nikon z6ii for just over a year so decided to get Nikon to give it the once over .
I sent the camera to nikon uk on 6th september 2024 opting for the premium maintenance package £119,which stated 5-6 working days from receipt of camera
They acknowledged receipt on the 9th .The tracking page on the site was then not updated until several weeks later , with "with technician"
I made a telephone call to Nikon who stated that they were waiting for spare parts , but the person didnt know what the spare parts did .Despite being in the technical department.
I heard no more until i made another query on the 30th september , and was told that it was now done and would be returned shortly.No mention of works carried out or what the spare parts were .
The camera arrived a couple of days later 3rd october and was well packaged , the receipt simply shows a list of things they say they did , other than the hdmi/usb cover now fitting ,the camera seems no different to when i sent it . The lack of communication ,time taken and knowledge or rather lack of seems dismal for a such a high branded company

Great service and info updates good to have a professional and reliable service

Nikon support services are committed to looking after there customers. They are the only people I would trust my cameras and equipment with.

The technical support they offer is second to none.

Nikon received my D700 on the 13th of August. Today on the 1st of October my camera was delivered back to me. It arrived in clean condition, nicely wrapped in a soft Nikon branded origami-type cloth. The support agents I spoke to were kind and helpful. Nikon repaired my camera free of charge, offered me 30 per cent off new stock, and also offered a Nikon D780 as a loan

As an Irish customer I was directed to Nikon UK to buy a new focus screen for my camera. My experience with customer service (or lack of) is enough to make me avoid buying anything Nikon ever again. What should be a simple interaction has turned into an absolute nightmare. I am over 2 months emailing back and forth to Nikon trying to get the part despite being told early on they could supply it and having paid for it. I started out dealing with Holly who in the end stopped responding. When I emailed again I spoke to Chris who assured me the part was “being processed as we speak”. Another week goes by and still no part, on emailing again Chris then tells me the order time expired as 30 days had passed (their fault) and I would have to pay again. Im not sure if they thought I would just guess this information as nobody communicated it to me just left me sitting waiting on a part that was never sent. I was then directed to pay again through the website which is so bad I had to ask for a screen shot to be sent of my estimate the first time as an error kept occurring while trying to view it or option 2, call a customer support number that doesn't work for Irish customers. I have a lot of money invested in Nikon gear so for the moment I am stuck with them but I would urge anyone starting out or any Irish customers to go with a different brand as at least you might have some hope of support if anything goes wrong.

I recently sent my Nikon D500 in for repair as it had developed a fault with the shutter mechanism fault , having something across the view finder in all the images i was taking.
I rang Nikon .co.uk in first instance a lovely lady insured me that it was something Nikon UK could fix for me but may take a few weeks to be done.
She gave me a link to there website where i i filled a few details in serial number and a brief description of the fault very easy to do, and an address where to parcel it up , and and a address near to me where it could be courier collected.
What's great about their service is you get continuous emails letting you know how its being dealt with , and a web site that you can actually track the service on timing and when the courier will be delivering your camara to your door.
In all fairness mine took a bit longer for repair and took around 6 weeks as parts had to be ordered for for job to be completed . but i was being emailed to let me know to that effect.
There where a number of components changed , the fault rectified , and with a full service and comes with full 6 month warranty .
and only paid £160 .00 from start to finish , i thought that was extremally good value for money.

Thank you Nikon UK

My Nikon binoculars needed repair. After sending them to Nikon I was impressed with their good communication throughout the process and the quality of the repair result.The binoculars were returned clean and well presented.

Great service at reasonable price for a lens repair.
From the initial assessment, to receipt of the repaired lens, the Nikon team kept me informed of progress.
Easy service to use from Nikon issuing the couriers label, to signing for delivery when it came back.
I would recommend this service and will use it again should i need a repair.

After several years of good service, I thought my camera and two lenses needed good service and check-over so I went through the Nikon website to get it done. The uploading of the details and paying a reasonable deposit was very straightforward and the courier collection was arranged. I had several emails sorting out the details of the collection from George who was amazingly helpful and, more importantly, seemed to take a personal interest in this customer.
Dispatching several thousand pounds worth of camera equipment to couriers, etc. was a little stressful but it all went very smoothly with regular updates.
Nikon’s progress website did not always work for me but an email to their support desk resulted in a phone call giving me the update I needed.
The estimate was clear (and less than I was expecting!) and, as I was unable to access their website to ask them to go ahead, I emailed them and, again, they were efficient, personable and helpful.
The progress website was, when I could access it, clear with the whole process visible.
My camera arrived back safely and the packaging was first-rate, I think they could have dropped it from an aeroplane without it coming to harm.
Of all the companies I have dealt with, Nikon is, without doubt, the best for communicating with the customer, keeping the customer up-to-date and for their customer service personnel’s attitude.
I cannot recommend Nikon highly enough and would not hesitate to use them again.

I must say that I have been very impressed with Nikon. The speed at which the (Very reasonable) estimate arrived and then the quality of the final job.
As for the bomb proof packing I can say no more!