Easy application, very responsive to concerns and contact, takes you through everything step by step. From application to getting car it was much quicker then I expected which was great. Good options... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The car was delivered promptly and in excellent condition. I was kept up to date at every stage of the process. The functions were explained well and I am very happy with the experience. There is one... Zobacz więcej
ZRKJP9-Z31WM. I have now had to escalate this complaint as it’s now been 10 weeks with nothing. A deadline has been given and I’m now having to involve HR management to force NHS fleet solutions to re... Zobacz więcej
Reakcja na opinię
They did everything in their power to assist me and sort out any issues. Unfortunately the company providing the new vehicle have been appalling but i dont believe that has been in any way the fault... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Dane kontaktowe
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Zjednoczone Królestwo
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Doskonała
9 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My dream carGreat experience
Great experience, got my dream car, as in brand new car, delivered at my address on time. With graet driver that help me with little manoeuvre of the car I love it.
7 października 2026
Good experience
Quick and easy process. The communication from start to finish was good. Excellent service from the delivery driver, I honestly could not fault him. Hopefully the good experience will continue.
23 września 2026
Excellent organisation
Replacement car arrived on time and the original car collected the same day. A minor issue of a dirty car has been resolved satisfactorily. Great job everyone who hard to organise
5 października 2026
The app is very easy to use and quotes…
The app is very easy to use and quotes are provided very quickly. The only problem i experienced was long wait times when calling customer services.
21 września 2026
No charging lead and damage to wheel rims…
I have had 2 vehicles with no problems off nhs fleet. The vehicle was delivered at 7pm at night and it was dark so I could not see that there were scratches on rims of the 2 back wheels and one on front. The driver said he had delivered on a transporter so only 6 miles on clock. Unfortunately I have had bronchial pneumonia n not driven it til yesterday but couldn’t get through to report also this am I rang up to ask if charger comes with car as no charging plug?? My last 2 vehicles they came with the car?? How do I charge it without a lead
22 września 2026
Odpowiedź od NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that your delivery experience did not meet your expectations on this occasion. We appreciate that receiving your vehicle should be a positive experience, and we regret that this was not the case for you.
We value all feedback and appreciate you bringing your experience to our attention. Your comments have been noted, and we understand that contact has been made with the relevant department, who will investigate the matter and discuss it with you further.
Best Wishes,
NHS Fleet Solutions
Placed an order for a special offer
Placed an order for a special offer, quick smooth process. Car delivered, no issues.
23 września 2026
Very poor service new car was dropped…
Very poor service new car was dropped off on 1st October with no fuel in at all was actually dropped off by a guy who walked away and didn’t really hand over and like I say no fuel at all in car. And now my old car is not being picked up until 14th October through no fault of my own a the lease company can’t pick it up until then and they say I will be charged for the car still being here and they say it should have quarter a tank of fuel.I have asked for complaint procedure for very very bad service.
7 października 2026
Odpowiedź od NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that the handover of your vehicle did not meet your expectations on this occasion. We appreciate the importance of a smooth and informative delivery experience and regret the disappointment caused.
We are also sorry to learn of the concerns you have raised regarding the collection of your previous vehicle and the information you have been provided in relation to this.
Your comments will be investigated further, and a member of our dedicated Customer Service Team will contact you directly to discuss your concerns.
Best Wishes,
NHS Fleet Solutions
The order process with nhsfleet was…
The order process with nhsfleet was easy and clear. The wait for the car was about 8 weeks. Everything went smooth including delivery of the car.
22 września 2026
Good Scheme. Bad Communication
The scheme itself is very good and wraps everything you need for a vehicle up in one package.
The communication from staff is poor. Sometimes taking up to 6 weeks to respond to simple queries.
2 września 2026
Odpowiedź od NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are pleased to hear that you are happy with the scheme and the benefits included within the lease package.
We are sorry to learn that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
There could be more information…
There could be more information regarding lead times for delivery and actual pictures of the vehicles both inside and outside.
18 września 2026
Odpowiedź od NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have been dissatisfied with the information provided regarding delivery lead times and the vehicle information available during the ordering process.
We aim to be as transparent as possible regarding vehicle delivery times and provide estimated timescales based on information supplied by dealerships and manufacturers. However, these dates are intended as a guide only and can be subject to change due to factors outside of our control, which we aim to make clear on our website.
For factory-ordered vehicles, estimated delivery dates are not always available, as this information may not be provided to us in advance and can change throughout the ordering process.
We appreciate your comments regarding the availability of vehicle images and will ensure your feedback is shared with the relevant teams for consideration.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
From start to finish it was seemless.
23 września 2026
The courier who brought the car was… very helpful and approachable
The courier who brought the car was very helpful and insightful regarding the car.
22 września 2026
honest clear freindly advice whenever…
honest clear freindly advice whenever contact is made
22 września 2026
Excellent from start to finish
Excellent from start to finish. Great communication throughout the process. Very happy with my new vehicle!
22 września 2026
Just don’t
My advice is, do not do it.
I had to leave my job due to the toxicity of the workplace and was hit with a whopping early termination fee. This is set out in the contract but I didn’t anticipate how bad the job would be.
Worst still, I was charged an excessive amount for neglible wear and tear, despite the fact I’d taken it to have some chips repeated under the insurance before returning it. A whopping £500 charged just for a tiny chip and new wheel trim. Scandalous.
Shame on you NHS fleet.
6 października 2025
Opinia niezależna
Odpowiedź od NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations on this occasion. We understand how disappointing this can be and regret any dissatisfaction caused.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Most customer service staff are not…
Most customer service staff are not very approachable. They are not particularly helpful or welcoming
1 czerwca 2026
Odpowiedź od NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience did not meet your expectations on this occasion. We understand how disappointing this can be and regret any dissatisfaction caused.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Brilliant all round performance 🤩
29 września 2026
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