I needed to get a copy certificate. I have lasting power of attorney for my sister and selling her house. This usually involves challenging hoops to jump through, misinformed customer service st... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The company and staff were easy to deal with and helpful when required .Their contractors for main work were very helpful especially the electrician and most importantly the painter. 20 out of 10!!!!... Zobacz więcej
Someone in government needs to address the failings of the NHBC. Not fit for purpose. Only issues over £3k covered. Resin stone window sills not classed as structural, so if they cracked through sett... Zobacz więcej
Reakcja na opinię
repairs carried out but took a while to complete. Delays in fitting a velux window were out of the control of NHBC. Wrong window delivered. Then damaged window. Then sent to the wrong site. Finally fi... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Dane kontaktowe
Davy Avenue, MK5, Zjednoczone Królestwo
- nhbc.co.uk
3,6
Średnia
567 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 47% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Damp problem in 5 year old house.
I reported the (damp) problem on 9th March 2026. The NHBC surveyor didn’t visit me until 14th April. I received their offer around 24th April and then had to get quotes for the work. Two quotes were around 50% more than NHBC offer. After many phone calls and emails, they finally accepted one of the quotes on 12th June. It has been a three month process.
9 marca 2026
Odpowiedź od NHBC
Hi Teresa. Thank you for your feedback and for your patience throughout this process. We’re sorry for the delays and understand how frustrating this must have been, particularly with the time taken to review quotes. We’re pleased we were able to reach an agreement in the end, and your comments will help us improve our timelines and communication going forward. Thanks, Anne
A Joint Solution to a Joint Problem is the way forward.
The initial response and investigation by the Claims Investigator was without fault. The major problem encountered was our claim was initially "paired" with the claim for our next door neighbour but their work was undertaken and completed without any work to our property. The subsequent time-scale to address the problems with our property has extended to over two years since the claim was first made.
20 czerwca 2026
Odpowiedź od NHBC
Hi Mr Conway. Thank you for taking the time to share your experience with us. We are pleased to learn the initial response and investigation was faultless, although we are sorry to hear that works were not undertaken in a timely manner and that matters have taken time to be addressed. If you’d like this reviewed further, our Complaints Team would be happy to look into it for you. You can contact them via www.nhbc.co.uk/contact/complaints. Thanks, Chris.
Leaking bay window
Your site surveyor understood the issue and accurately provided a detailed report of what corrective actions were needed to correct the problem and prevent and further leaks. NHBC went on to support through the works until all remedial works were completed. Very pleased with the whole process.
23 czerwca 2026
Odpowiedź od NHBC
Hi. Thank you for your kind feedback. We're pleased to hear that the site surveyor understood the issue and provided a clear report outlining the corrective actions required. It’s also good to know that NHBC supported the process through to completion of the remedial works. We appreciate you taking the time to share your experience. Thanks, Chris.
Odpowiedź od NHBC
Hi Mrs Holland. Thank you for taking the time to leave your review. We are pleased to hear that your claim was dealt with promptly and that you found our advisors pleasant and helpful. We appreciate your feedback. Thanks, Chris.
Highly recommend
Honestly was dreading this whole experience but everyone I spoke to (on the phone - best way to get hold of people!) was amazing. So thorough, so helpful, so friendly. Explain everything and all worries in detail. Shoutout to Hamza for spending so much time explaining things to me. Also got my cash settlement quickly and all very easy and smooth.
The process takes time, but mainly due to the developer being slow. NHBC were amazing.
10 czerwca 2026
Odpowiedź od NHBC
Hi Lauren. Thank you so much for taking the time to share your experience!
We will be sure to pass along your incredibly kind words to Hamza—he will be pleased to know his patience and thorough explanations made such a positive difference for you. Thank you for your patience throughout the process and once again for your kind words. Thanks, Chris.
This insurance company is an absolute …
This insurance company is an absolute con specialising in fobbbing people with genuine claims off and they will find a million reason to deny your claim pushing me to go to use .my home insurance company ,I urge people buying new homes to read and think 10 times before buying and taking Nhbc warranty very very disappointed they dont care at all these fobbing experts in a robotics way
22 czerwca 2026
Opinia niezależna
Odpowiedź od NHBC
Hi Ghassan. We’re sorry to hear you feel this way. As previously outlined in our response to your complaint, we conducted a thorough review of your claim in accordance with the terms, conditions, and exclusions of the warranty and provided a detailed explanation of our decision.
We appreciate that this is not the outcome you were hoping for, and we regret any frustration or disappointment this may have caused. Thank, Anne
Great service
Great service, took a little time to approve but kept informed and works resolved.
17 czerwca 2026
Odpowiedź od NHBC
Hi Sunny. Thank you for taking the time to share your feedback.
We’re pleased to hear you found the service great and that we kept you informed throughout the process. We appreciate your patience while approval was finalised, and we’re glad the works have now been successfully completed. Thanks, Anne
Poor Communication, pointless organisation
I went through the make a claim on the NHBC website and received a really strange email, it seemed to be from a human, but explaining what the NHBC do and a link to the form I'd already completed. I emailed back explaining I'd already done that - no reply after a few days so I had to phone. The person I spoke to was helpful, but ultimately my issue with windows, whilst covered in theory doesn't come up to the minimum amount of £2000 so not really. I'm not completely surprised, but needed to check, but after many years of dealing with the NHBC, I don't really see the point of their existence.
19 czerwca 2026
Opinia niezależna
Odpowiedź od NHBC
Hi AWade, I’m sorry to hear you’re disappointed with the outcome of your claim regarding your windows, and that you didn’t receive a response to your online submission.
If you’d like this matter reviewed further, our Complaints Team would be happy to look into it for you. You can contact them via: www.nhbc.co.uk/contact/complaints.
Thank you for taking the time to share your experience, and we’re sorry it has not been a positive one. Thanks, Anne.
Good communication and understanding.
Good communication and understanding.
Kept me informed and listened to me .
It was all dealt with a lot more quickly than I thought it would be.
17 czerwca 2026
Odpowiedź od NHBC
Hi Nicola. Thank you for taking the time to share your feedback. We’re really pleased to hear that you felt kept informed, listened to, and that everything was dealt with more quickly than expected. Providing clear communication and a supportive experience is very important to us. We appreciate your kind words.Thanks, Chris.
The contacts at NHBC were very kind and…
The contacts at NHBC were very kind and caring and supported us enormously. We would have been lost without them. Keep up the good work.
17 czerwca 2026
Odpowiedź od NHBC
Hi Mrs Patel. Thank you for taking the time to share your kind feedback. We’re really pleased to hear that our team was able to provide the care, support and guidance you needed. Your comments mean a great deal to us, and we’ll be sure to share them with the colleagues involved. Thank you again for your kind words. Thanks, Chris.
Odpowiedź od NHBC
Hi Alan. Thanks for the great feedback. We are glad everything went smoothly and the repair was quick. Thanks, Anne
Extremely good
Extremely good! Ian was quick to reply and very professional! He's managed to sort out our case and given us peace of mind. Thanks so much for all the work you guys have done!
12 czerwca 2026
Odpowiedź od NHBC
Thank you for your fantastic feedback!
We’re delighted to hear Ian was able to assist quickly and professionally, and that you now have peace of mind.
We'll be sure to pass on your kind comments. Thanks, Anne
Very satisfied with the professionalism…
Very satisfied with the professionalism and work undertaken
11 czerwca 2026
Odpowiedź od NHBC
HI Sarah. Thank you for taking the time to share your positive experience. We're pleased you found the service professional and are happy with the works completed. Thanks, Chris.
Super proffesional fro start to finish
11 czerwca 2026
Odpowiedź od NHBC
Hi. Thank you so much for your kind words! We’re really glad you had a professional experience from start to finish. Thanks, Anne.
Odpowiedź od NHBC
Hi Ashley. Thank you for your kind feedback. We’re so pleased to hear you felt supported and found the service to be so professional. Thanks, Chris.
From start to finish my issue was well…
From start to finish my issue was well handled and fixed with no fuss. The work was carried out professional, polite people. I’m very pleased with the outcome.
11 czerwca 2026
Odpowiedź od NHBC
Hi. Thank you very much for your kind feedback. We’re pleased the works were completed professionally and that matters were well handled by the team. Thanks, Chris.
Following a lengthy claim process with…
Following a lengthy claim process with NHBC, I have been left disappointed by the overall experience.
Whilst NHBC ultimately accepted and paid out for a roof leak affecting my property, the process of getting there was unnecessarily difficult and frustrating. Throughout the investigation, I felt there was a strong focus on attributing issues to homeowner behaviour rather than fully investigating potential underlying causes.
Several mould and damp concerns were dismissed as condensation despite what I felt were reasonable questions regarding the sudden appearance of the issues after years without problems. Explanations provided often felt speculative, and many of my concerns were not properly addressed.
The accepted roof defect involved solar panel flashings, yet once NHBC opted for a cash settlement, I was left to source specialist contractors myself. Despite multiple contractors attending, obtaining quotations proved extremely difficult due to the nature of the work. I found it disappointing that no practical assistance could be offered in helping identify suitable contractors.
To be fair, NHBC did eventually accept responsibility for the roof leak and make a payment. However, the overall claims and complaints process left me with little confidence that my concerns were investigated thoroughly or impartially.
Based on my experience, I would encourage homeowners to keep detailed records, photographs, and correspondence from the outset.
11 czerwca 2026
Odpowiedź od NHBC
Hi Mr Cruickshanks Thank you for taking the time to share what happened. We’re genuinely sorry to hear how difficult and frustrating your experience felt for you. That’s never the experience we want for anyone.
We appreciate you explaining everything in such detail - it helps us understand how the situation impacted you and where it fell short of expectations. Although your complaint has already been reviewed, please know your feedback is taken seriously and is passed on, so we can continue improving the service our customers receive.
Thank you again for reaching out and sharing your experience. We’re sorry it wasn’t a positive one, and we wish you all the best going forward. Thanks, Anne
Refusing to take responsibility for work commissioned by them
We had a false chimney removed by a roofer employed by NHBC - AFTER the work was done we noted that on one side of roof near the ridge was staining and mold - apparently that is nothing to do with them ?? to put it politely this decision is somewhat bizarre
10 czerwca 2026
Odpowiedź od NHBC
Hi Mr Major. Thank you for your comments. We are sorry to hear about the concerns you have raised regarding the work carried out and the subsequent issues you have identified.
If you would like this to be reviewed further, our Complaints Team would be happy to look into this for you. Please contact us via: www.nhbc.co.uk/contact/complaints. Thank you again for sharing your experience, and we’re sorry it has not been a positive one. Thanks, Anne
NHCB great experience
I contacted NHCB with some issues on our property. They were great, quick to make contact and go through the process to resolve.
Very professional too
18 maja 2026
Odpowiedź od NHBC
Hi Sandhu. Thank you for your feedback.
We’re pleased to hear you found the process quick and professional.. Thanks, Chris.
Satisfactory outcome
Although the process took quite some to get a decision, once agreed to it was handled very professionally.
5 czerwca 2026
Odpowiedź od NHBC
Hi Rudy. Thank you for your feedback. We appreciate your patience while we worked through the process, and we’re pleased to hear that once a decision was reached, it was handled professionally. Your comments are valuable and help us continue to improve our service. Thanks Anne.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.