Advantage Home Construction Insurance Recenzje 

94
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

VERY BAD COMMUNICATION !!! They changed surveyors mid job, without telling anyone, all documents and checks done by previuos guy was lost and i needed to sent all again, even if they had it in sy... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

AHCI St Helen’s team have been excellent every step of the way. Steve Loveridge has been exceptional, putting the policy in place, guiding me through every step, to issuing the final certification.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Was really great to work with a proactive team. Joe Deary was very helpful discussing options at pricing stage. Ronan Falsey is an absolute legend, really a pleasure to work with him throughout al... Zobacz więcej

Oceniono na 5 z 5

As a company offering warranties on our builds, we have used AHCI (specifically Derek Byrne) for a few years. He has always been professional, approachable and helpful. Whilst not the cheapest on th... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja ubezpieczeniowa

Napisane przez firmę

Advantage specalise in Structural Defects Insurance. Covering both commercial and residential properties for Developers, Housing Associations (12 years), contractors, one-off builders up to £50 million. Providing road bond insurance, homeowners warranty plus retrospective building warranty. We have over 40 years of industry experience, making us equipped to deal with the challenges faced on and off-site and proactive in our approach to helping move your project forward with a fast turnaround.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

94 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(94)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Proactive Company

Great Experience on this development from start to finish. Our Development is inspected by Ronan Falsey with Daniel Phillips as area Manager.
Ronan is professional, knowledgeable, helpful and very efficient, he has made the whole process seamless. The Technical & Compliance Teams went above and beyond to ensure our Certificate was issued within the pressured timeline that we were under with Daniel keeping a watchful eye over it and liaising with the departments on any queries that arose.

We would not hesitate to recommend Advantage

15 czerwca 2026
Opinia niezależna
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Odpowiedź od Advantage Home Construction Insurance

Thank you Kerry for the great review, Ronan and Dan have been advised.

Oceniono na 1 z 5

NOPE

NOPE

Dont use

The Worse Experience Ever

26 maja 2026
Opinia niezależna
Logo Advantage Home Construction Insurance

Odpowiedź od Advantage Home Construction Insurance

As per out previous communications, if you sign and return the legally required documentation, the situation can be resolved. We look forward to receiving the information.

Oceniono na 1 z 5

VERY BAD COMMUNICATION !!!

VERY BAD COMMUNICATION !!!

They changed surveyors mid job, without telling anyone, all documents and checks done by previuos guy was lost and i needed to sent all again, even if they had it in system, they play on time, answers are after 2-3 weeks !!!

Avoid that company as they will not help you but make you quite and loose money !!!

1 maja 2026
Opinia niezależna
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Odpowiedź od Advantage Home Construction Insurance

We're sorry you experienced a poor service on this occasion, this is not our usual standard.

Oceniono na 5 z 5

Joseph was brilliant with our warranty…

Joseph was brilliant with our warranty would highly recommend him, nothing is too much trouble and they are great with communication this is our 3rd project using Advantage and would definitely recommend them to our clients

13 maja 2026
Opinia niezależna
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Odpowiedź od Advantage Home Construction Insurance

Thank you for this great review. Joseph is an asset to our business.

Oceniono na 1 z 5

Extremely poor communication and customer service

Communication and customer service were poor throughout my experience. I have an active complaint with the Financial Ombudsman due to unresolved issues.

2 października 2025
Opinia niezależna
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Odpowiedź od Advantage Home Construction Insurance

We're sorry you experienced a poor service on this occasion, this is not our usual standard.

Oceniono na 5 z 5

Fantastic service

Fantastic service
Danny our inspector was always professional ,easy to contact and was always on hand to offer advice if needed
Highly recommended
Paul @stonewell homes ltd

10 kwietnia 2026
Opinia niezależna
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Odpowiedź od Advantage Home Construction Insurance

Thanks for you review.

Oceniono na 5 z 5

Great customer service

I had such a great experience with Josh! He was reassuring and responsive. My issue, which had been caused by an oversight by my conveyancer, was handled efficiently, and Josh made sure everything all my questions were answered promptly. He also provided timelines and carefully explained to my step by step the process of obtaining the final warranty certificate for my home.

18 lutego 2026
Opinia niezależna
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Odpowiedź od Advantage Home Construction Insurance

Thanks for the response, we'll feed this back to Josh.

Oceniono na 3 z 5

the time it took to get certificate…

the time it took to get certificate numerous phone calls told someone would call me back no call back the person Ronan falsey went above and beyond to sort out problems caused by another Surveyer if all of the staff acted like Ronan your company would get 5 stars

18 stycznia 2026
Opinia niezależna
Logo Advantage Home Construction Insurance

Odpowiedź od Advantage Home Construction Insurance

Thank you for the feedback and apologies for not delivering 100%. Ronan is a credit and we will make sure this is fed back.

Oceniono na 5 z 5

A Genuinely Positive Experience

Advantage Warranty and the AHCI Structural Defects Warranty team were excellent throughout the process.

Communication was clear, prompt and professional from start to finish, and the whole team dealt with matters efficiently and with a proper sense of responsibility. In particular, Ronan managed the project very well, kept things moving, and was always helpful, knowledgeable and straightforward to deal with.

What stood out most was the team’s willingness to stay engaged, deal with issues properly and work towards the best possible outcome. That level of service makes a real difference.

I would have no hesitation in recommending Advantage Warranty and the AHCI Structural Defects Warranty team to others.

11 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Avoid this company

ACHI firstly changed surveyors mid job, without telling me, so I was calling and leaving messages with someone who had left the company. The new surveyor had no knowkedge of my build. Despite the final visit in January, Im still awaiting the completion certificate, Khurrum keeps telling me they have all the information, and the certificate will arrive in 2 day, 3 weeks later, he is still asking for more paperwork to he signed. If feels like they are only interested in sales and nit customer service. Ive asked put in a conplaint 3 times now, still no response. If this is how they treat customers when issuing the policy, what chance is there if you ever need to claim. Avoid this company!

11 marca 2026
Opinia niezależna
Logo Advantage Home Construction Insurance

Odpowiedź od Advantage Home Construction Insurance

Thank you for taking the time to share your feedback, and we sincerely apologies for the experience you have described.

The issues you have raised — the change of surveyor without adequate communication, the delays in issuing your completion certificate, and the failure to respond to your complaint in a timely manner fall well below the standard of service we expect to provide. We fully understand the frustration and inconvenience this would have caused.

We hold our processes and customer service to a high standard, and it is clear that, on this occasion, we did not meet that standard. Please be assured that your feedback will be reviewed carefully internally to understand where things went wrong and to prevent a recurrence.

Whilst we understand that your case has since been resolved, I appreciate that this does not diminish the experience you had, and we want to reiterate our sincere apologies for that.

Thank you for bringing this matter to our attention. We value your feedback and are committed to learning from it.

Oceniono na 5 z 5

I had an excellent experience working…

I had an excellent experience working with Advantage Warranty. The team has been professional, responsive and genuinely committed to helping the project progress, even when challenges arose.
In particular, Mr Ronan Falsey provided outstanding support throughout the process. His professionalism, technical knowledge and proactive approach made a real difference in resolving issues and moving the project forward. I would also like to thank Derek Byrne for his assistance and professionalism during the process.
Their dedication and willingness to help truly reflect the high standards of Advantage Warranty. I would strongly recommend Advantage Warranty, especially Ronan Falsey and Derek Byrne, for their excellent service and support
Abbas Al Majidi
Acton Lane London Ltd

11 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent

Advantage was very thoughtful in dealing with my matter and the surveyor, Ronan Falsey went beyond the call of duty to help. I am very pleased with the customer service that I received.

10 marca 2026
Opinia niezależna
Oceniono na 5 z 5

After researching various Companies I…

After researching various Companies I chose Advantage to obtain Retrospective Warranties for 4 converted Flats.Michael Sumner my relationship manager guided me through quite a complex process, responding to all my calls and emails immediately.Michael encouraged me to continue and not give up at difficult times. Finally I received the Certificates with in February 2026.Thankyou as well to the head ofTechnical team.
Raju

1 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Professional surveyors and excellent service

I recently had a site survey completed in one of my projects in London, Chelsea’s and I couldn’t be more impressed with the entire experience. I want to thank the surveyor who inspected the project Mr Ronan F, who was very knowledgeable, and well coordinated. I’m very happy with the level of professionalism as straight after the site visit I received the report with the findings and comments. As a contractor this is what I need at the end of the day, a company and people who are professional and don’t cause any delays to the project. Highly recommend!!

4 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Was really great to work with a…

Was really great to work with a proactive team.
Joe Deary was very helpful discussing options at pricing stage.
Ronan Falsey is an absolute legend, really a pleasure to work with him throughout all the stages of the build, ensuring that we get a really good quality product.

22 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Steve and the whole AHCI team were…

Steve and the whole AHCI team were fantastic, guided me through the whole process, which I was unfamiliar with. They also worked very hard to get the structural warranty certificates issued swiftly to help save our property sale from falling through! Thank you.

20 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Josh Giblin

Josh Giblin
Blin has made the entire journey of obtaining new build insurance for my bungalow as stress free as possible

12 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Can highly recommend

As a company offering warranties on our builds, we have used AHCI (specifically Derek Byrne) for a few years. He has always been professional, approachable and helpful.
Whilst not the cheapest on the market, we feel that paying that bit extra gives both us and our customers the reassurance that we need...

7 listopada 2025
Opinia niezależna

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