Newvaping Recenzje 

513
Wynik TrustScore: 3 na 5

2,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Seems like I have the same issue as many… placed an order that hasn’t arrived, no tracking at all. I’ve emailed 3 times and been totally ignored. Looks like I’m going to have to initiate a chargeback... Zobacz więcej

Oceniono na 1 z 5

Very disappointed where can I start. long story short got proof and evidence. Expired 2021& February 2023. sold me out of date products vaping disposable products. Totally unacceptable, took over two... Zobacz więcej

Oceniono na 5 z 5

Great value, excellent service, fast delivery! Needed some coils as I was running low. Great price and put my order in on Monday lunchtime. Didn't expect the them to arrive on my doorstep the next mor... Zobacz więcej

Oceniono na 3 z 5

Initially sent expired disposables. After using the ‘instant’ chat, they agreed to replace the disposables they sent. I was given a returns label for the first batch to be sent back to them. The new l... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z e-papierosami

Napisane przez firmę

NewVaping is the best online vape store uk that offers an unparalleled selection of e-cigarettes, e-liquids, nicotine salts, vape juices, kits, mods, coils, pods, tanks and accessories at great price. NEWSLETTER - Get the latest news , releases and Updates Get all the exclusive updates in your inbox by signing up for our emails on Newvaping.com. Contact us If you need assistance, our customer service is open from Monday to Friday by info@newvapingcom.


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

513 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(513)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Fine if you can wait a week to deliver

They are decent priced, good range of products. But took a week to be delivered. It was Royal Mail 48hrs but took them 3 days to receive the parcel. I can get the same price products with next day delivery from my normal vape place.

27 października 2023
Oceniono na 1 z 5

If you think you are saving few quid, then think harder

Sorry Tracy but after all the hassle only 1 star. Placed order for full kit but received mod only. Sent about 10 emails over 3 weeks , had some replys within 24h but most with long delays 3 or 4 days. First reply promising correct kit ( which didn't happen). Few days after Tracy said new tank will be out within 2 days ( which didn't happen) . I waited another week or so and asked for part refund the difference between kit and mod which is received ( thanks for that). Now I need a new tank and all in it's going to cost me more than buying full kit in local shop. Learned a lesson. I see in others reviews that you blame the warehouse quite often like in my case. I am not telling anyone not to buy from you but you lost one customer me!

21 października 2023
Opinia niezależna
Oceniono na 4 z 5

Order arrived incomplete

Order arrived incomplete so contacted via email and was advised the product was now out of stock but could be posted out a few days later so agreed to wait. I then made a subsequent order which took 9 days to arrive which I felt was a bit excessive when normally when I order vapes online they arrive within 2 days

25 września 2023
Oceniono na 2 z 5

communication

the lack of communication is appalling tel ph No dont work no replies to emails

4 października 2023
Opinia niezależna
Oceniono na 1 z 5

AVOID AVOID AVOID 19 days and counting since my order was…

LIE after lie after lie.

Order received with incorrect items and things missing.
My missing items were collected 2 days ago according to Tracy who also 'personally packaged" the last 3 "lost parcels" "moved warehouse" and "Cotton reason" (??)

Tracking number says RM were requested last night and are yet to collect.

18 days after my order was accepted and "shipped" being lied to again with them saying my order was posted 24hr. 5 days later no tracking number received and ignoring my emails.

Going to my bank to force a refund.

14 days since I placed my order. I was promised my order would be posted for delivery yesterday tracked 24. No tracking number given and no parcel yesterday.

7 days and counting since my order was placed. Was told RM can take 48 hours to collect a shipment from them now they are not replying to my emails. Telephone number doesn't work and tracking number says "we're expecting it" on RM tracker. Not happy

5 października 2023
Opinia niezależna
Logo Newvaping

Odpowiedź od Newvaping

Hi James

This is Tracy, I highly recommend you track the parcel now. https://www.royalmail.com/track-your-item#/tracking-results/NB601164418GB

After checking all your emails, I checked the parcel status and found the information has already been updated. Sometimes, the Royal Mail will delay updating, but we recommend the customer to track the parcel in the morning (8-9am) or evening(5-7pm) if they want to check the status.

We are sincerely sorry for all the inconvenience; If you have any questions or problems, please feel free to let us know.
Best regards
Tracy

Oceniono na 1 z 5

Not much of a mystery

Ordered two of their nic salt mystery boxes but not again.
10 salts in total - first 4 were the same, then 3 more were also the same - can't quibble about the price or delivery but better mystery boxes out there that actually give you a variety - shop around, price isn't everything

4 października 2023
Opinia niezależna
Oceniono na 5 z 5

Updated: customer service EXCELLENCE!! Was sent a damaged product. WAS real annoyed! BUT newvaping.com did a GREAT job with after-sales customer service !! No issues here.

UPDATED
I'd say I've experienced EXCELLENT customer service.
As I originally said, I was sent a damaged product. But NewVaping.com stepped in AND quickly too (after the weekend which understand), arranged a return. I had to do NOTHING great job. AND arranged a replacement sent. Which arrived the next day !!
Can you receive better customer service. I doubt it.
Newvaping.com 100% deserve the 5stars , for how they have taken care of me and this product issue. Which, of course, is not even their fault it's manufacturing errors and Quality Control or lack thereof in this instance!

Sent a damaged product.
Scratches and gashes on the front, on the top and on the bottom. Has this been tossed around the building before boxing ??
And ZERO response from company in a few days! Though it was a weekend!

9 września 2023
Opinia niezależna
Oceniono na 5 z 5

Great customer service

Great products, very reliable, fast and user friendly service. I highly recommend it. Paula in particular is very helpful and professional. I will keep on ordering from them!

15 lipca 2023
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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