Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Zobacz więcej
Reakcja na opinię
NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Zobacz więcej
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Dane kontaktowe
Zjednoczone Królestwo
- newpay.co.uk
3,8
Dobra
211 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Newpay
Hello Pervez. We're happy to read that you've had a positive experience so far! Best, Audrey
Odpowiedź od Newpay
Hello alexk1971. Thank you for taking the time to leave us a positive review! Best, Audrey
Odpowiedź od Newpay
Hi Nick, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
EXCELLENT SERVICE AND A EXCELLENT WAY…
EXCELLENT SERVICE AND A EXCELLENT WAY TO BUY THE ITEMS YOU REALY WANT BUT CANNOT AFORD TO PAY ALL IN ONE GO ALSO YOU ARE THE ONE IN CONTROLE OF YOUR SPENDING AND YOU CAN PICK THE OPTIONS THAT NEWPAY OFFER YOU AND REMEMBER ITS VERY HARD TO GET CARRYED AWAY SO IF YOU THIS YOU ARE GOING TO SPEND TO MUCH THE OTHER OPTION THAT NEWPAY OFFER IS YOU CAN ;PUT YOUR OWN SPENDING CARP ON YOUR NEWPAY ACCOUNT AS I SAY EXCELLENT SERVICE THANK YOU
24 kwietnia 2024
Odpowiedź od Newpay
Hi Paul, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Odpowiedź od Newpay
Hello Jeff. Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us. Best, Audrey
Excellent service.app is so easy to use…
Excellent service.app is so easy to use and you always know where you stand
10 kwietnia 2024
Odpowiedź od Newpay
Hi,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
Odpowiedź od Newpay
Hi Peter, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Fast decision and clear understanding
5 kwietnia 2024
Odpowiedź od Newpay
Hi Michael, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Odpowiedź od Newpay
Hi Mr. Smith, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Best, Elan
Odpowiedź od Newpay
Hello Garry. Thanks for leaving a review. It's fantastic to hear that you've had a positive experience with us. Best, Audrey
Worked fine for me many thanks
28 marca 2024
Odpowiedź od Newpay
Hi Mr Shaw, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.
Good company but limited amount of…
Good company but limited amount of stores you can use it in store list needs to be updated as half of the don’t take Newpay any more
27 marca 2024
Odpowiedź od Newpay
Hi Everett,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
Odpowiedź od Newpay
Hi Terence, Thank you so much for your lovely review and the 5-star rating! Best, Elan
Utter utter shambolic experience. DO NOT USE
Tried to apply finance but what an utter shambles the website/app is. You fill out the form and it take you back to the main screen. Fill it out again and you repeat as it doesn’t have any information to guide. Meanwhile emails are being sent to you saying you have applied for finance so multiple searches are being conducted when you actually haven’t done anything that to just move on to the next step. You use the link to one of the 5 emails that said you got pre approved. Follow the links takes you back to the main screen. Unless you have the website open before you click new open in a different tab then I’m convinced it will NOT work. I must of tried everything even tho it should of been so so simple. Now I must have atleast 5/6/7 searches on my credit file. Absolutely useless company. DO NOT USE. It’s literally rated 2.8 that’s horrendous ! And some of these 1 star reviews are this month !!! I’d give a -5 if I could.
21 marca 2024
Opinia niezależna
Odpowiedź od Newpay
Hi Matthew, I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that you feel this has not been your experience in regard to this. Best, Elan
It a 4 star at the moment I have not…
It a 4 star at the moment I have not started paying yet that why its not a 5 yet but at the minute it's been good just waiting for goods to come and then my first payment is 3rd of May so we will see how that goes through then if OK it will be a 5☆ it's all good at the minute
16 marca 2024
Odpowiedź od Newpay
Hi Michael, Thank you very much for the lovely review. 😊 Best, Elan
First time customer, so far can only say I'm pleased with the service
I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have to pay the 1st installment straight away & after my purchase arrived, I only then received an email to download the app & then was given the choice when I was to pay my 1st installment. So far, very pleased.
13 marca 2024
Odpowiedź od Newpay
Hi David,
Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊
Best,
Stephanie
Well I was approved very quickly for…
Well I was approved very quickly for the item that I couldn’t afford to pay for in one and struggled without it
13 marca 2024
Odpowiedź od Newpay
Hi Angelika,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Best,
Stephanie.
Odpowiedź od Newpay
Thank you very much for the lovely review. We are happy to hear that you are enjoying our services 😊 Best, Elan
Terrible company
Terrible company. I received a notification saying the application had been approved then an email saying it was under review. At the same time I received a text saying I had to go back to the retailers site to complete however there was nothing to do when I went back into the site. After receiving this I did not hear a thing about whether it had been approved or not. I must add I have a very high credit score and don’t normally get rejected from finance.
3 marca 2024
Opinia niezależna
Odpowiedź od Newpay
Hi Darrin,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie
Easy to use and pay with
1 marca 2024
Odpowiedź od Newpay
Hi Anthony, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.