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Newpay Recenzje 

211
Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very cheerful and happy service with alot of knowledge that made me feel better about my situation, went out of her way to help me so im very grateful.

Reakcja na opinię

Oceniono na 5 z 5

This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Zobacz więcej

Oceniono na 5 z 5

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi płatnicze

Napisane przez firmę

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

211 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(211)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 49

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Customer Service and Support!!

Initially I had issues getting the account back up and running? No joy with the app? However a call to Customer Services put all issues in order? First class who ever the Lady was can’t thank her enough for her patience and support? The app now works fine and carries all the information needed to
maintain the account! I buy Gardening and DIY tools and products! So can purchase the more expensive items usually over 6 or 12 months. New Pay is ideal for me personally.
Customer support and service first class! Have dealt with other companies long distance so called customer services? The UK based service is a welcome pleasure to use??

20 marca 2025
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Odpowiedź od Newpay

Hi Rob,

We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Oceniono na 5 z 5

Easy process and brilliant app to track

Very easy to open. Good customer service. Security checks added when making first purchase which is valuable as to make sure no one opening the account other than yourself. Easy to use app to track purchases and payments. Overall nice and easy process.

19 marca 2025
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Odpowiedź od Newpay

Hello Maxine. Thank you for taking the time to leave us a review. We're excited to have you on board 😊 We hope you continue to enjoy our services. Best, Audrey

Oceniono na 5 z 5

My experience was great with Newpay…

My experience was great with Newpay because I was unable to buy the furniture by cash. Newpay gave me a loan which I managed with minimum stress. I appreciate staff who often advised me to get support if I had financial difficulties. Staff was kind, helpful and supportive.

8 marca 2025
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Odpowiedź od Newpay

Hello Geetrude. We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊Best, Audrey

Oceniono na 5 z 5

Time for another review.

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest payment plan option that was perfect for me.
It will be great to see more companies that accept Newpay added over time, but I like the fact that many are small businesses trying their very best to build up a reputable name. So far, I have had no issues with the companies I've purchased via with my Newpay.

3 marca 2025
Opinia niezależna
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Odpowiedź od Newpay

Hello Clair. Thank you for choosing us as your card provider - and for leaving us a positive review! Best, Audrey

Oceniono na 5 z 5

Good friendly company

Good friendly company. Great borrowing rates. Easy to set up account.

4 marca 2025
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Odpowiedź od Newpay

Hello Neil. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey

Oceniono na 1 z 5

So disappointed

Ever since I bought the furniture, the light only worked the day it was fixed while the people that fixed it was around. I never enjoyed it and as for me I don’t think am interested in buying any furniture from the company again. I called the shop in Peckham even visited for more than two times no one came to fix it and the broken cover. I have to cancel the direct debit as I have finished my payment.

1 marca 2025
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Odpowiedź od Newpay

Hello Florence. Thank you for taking the time to write the above. I'm sorry to read about the troubles you are having with this, and I appreciate the frustration that this has caused you. Best, Audrey

Oceniono na 1 z 5

Stuck in a continual authentification…

Stuck in a continual authentification loop..
Nobody here seems to care. All the details are right but the customer success staff just hang up on you, don't care and tell you conflicting information - 1 minute it's 'we will cancel your application and wait 1 hour' then it's 'wait 48 hours'. Their system is broken and it's the only option for my worktops so I will be looking for a new supplier. ABSOLUTE BALL ACHE!

28 lutego 2025
Opinia niezależna
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Odpowiedź od Newpay

Hi Kate, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help.
Best, Elan

Oceniono na 5 z 5

Excellent website with very clear…

Excellent website with very clear instructions to use. Wording very clear and easily understood. Very good customer service, dealing with a complaint well and with understanding. Payment facilities easy to use with options to change date of payment if needed. Communication frequent, clear and easily understood. I would recommend to anyone needing a payment plan, as long as it was affordable for them. Very good all round service. Well done.

15 lutego 2025
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Odpowiedź od Newpay

Hi Caroline,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊
We hope you continue to enjoy our services.

Best,

Stephanie.

Oceniono na 1 z 5

another way to lose your money if not reading the fineprints

I believe it to be subtle way of making people lose their money unknowingly, as with my experience.

little over a year ago, i had bought a treadmill online and tried to cost-spread it over a year with what appeared to be an inexpensive option. As usual, didn't read the fineprint and i believe the default selection on the site goes with "interest repayment and 50£ boost" option.

I kept getting monthly statements which i wont notice as it was something at the back of mind ongoing for a year.
Now when i saw that money is still going out, i checked and realized that i have actually accumulated a debt of around 1000£ with the company (which i immediately paid off).

My understanding from the experience is that this appears to be subtle way of scamming people who don't check their accounts regularly for small transactions, as it didn't come to my notice till i wondered why am still paying for the treadmill.

My take home message:
i should have at least noticed why the monthly amount is not adding up to the maths and intervened earlier.

My action:
Advised the company from whom i bought the treadmill to take not of the fact as customers would lose money in an elaborate scheme which most of us don't care to read about if the outgoing is not significant. Something like Klarna is far less complicated and helpful.

17 lutego 2025
Opinia niezależna
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Odpowiedź od Newpay

Good Afternoon, anand,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

- Kenith

Oceniono na 5 z 5

Very easy to use

Very easy to use. Easy to keep track with the app. So easy to rack up manageable debt.

13 lutego 2025
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Odpowiedź od Newpay

Hi Graham,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Thanks, Julie.

Oceniono na 1 z 5

I only wanted to do the finance for 415…

I only wanted to do the finance for 415 and it said I couldnt have it.
I get a good wage each month
I wouldnt be using that again to try.
I've had no email to say why I got rejected as it says I would here in 24 hours and that was 4 days ago.
So I am not going to bother again at all

30 stycznia 2025
Opinia niezależna
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Odpowiedź od Newpay

Hi, As a responsible lender, we consider all of the information available to us to decide on the outcome of an application. This includes our internal lending criteria, along with relevant information provided by the credit reference agencies.
I appreciate your disappointment with this, and we’re sorry this wasn’t the outcome you were hoping for on this occasion. Thanks, Michelle.

Oceniono na 5 z 5

User Friendly

Ease if use.

21 stycznia 2025
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Odpowiedź od Newpay

Hello Eric. Thank you for your kind review! Best, Audrey

Oceniono na 1 z 5

Was very helpful now pointless

My previous frequent use of NewPay ceased due to their discontinuation of Zazzi integration. I found their alternative solution inadequate and believe their previous Zazzi integration offered a cost-effective and user-friendly experience for collectors like myself. Despite months of anticipation for its return, I'm compelled to cancel my NewPay account due to its current lack of utility. While I'm disappointed, I anticipate a generic response that fails to address my concerns.

24 stycznia 2025
Opinia niezależna
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Odpowiedź od Newpay

Good Afternoon,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.

Please be assured that this feedback will be passed on to the relevant team.

- Kenith

Oceniono na 1 z 5

Used to use it on look fantastic

Used to use it on look fantastic , my bag and allsole and they have been taken off for shops no one uses I’ve deleted my account as it’s pointless won’t ever use disappointing

21 stycznia 2024
Opinia niezależna
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Odpowiedź od Newpay

Hi Kayleigh,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

Oceniono na 5 z 5

Great interest free account

Great offer of 6months interest free. used couple of times for purchase. Definitely worth having the account for purchase to benefit of interest free option without a credit card.

10 grudnia 2024
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Odpowiedź od Newpay

Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Oceniono na 1 z 5

Was fab now no good

Loved this platform until they stopped been able to use on look fantastic ,mybag and the hut group.the places left to use this payment are absolutely no use so won't be using again unless better places are added.

6 grudnia 2024
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Odpowiedź od Newpay

Hi Nichola,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

Oceniono na 5 z 5

Thank you for this amazing no%…

Thank you for this amazing no% opportunity to afford my purchase.

29 listopada 2024
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Odpowiedź od Newpay

Hi Ekaterina, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.

Oceniono na 5 z 5

The best experience

Outstanding company very easy transaction. Would definitely recommend and a app which is easy to use to keep up with all payments very happy thank you

27 listopada 2024
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Odpowiedź od Newpay

Hi Daniel,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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