NeoTimber are absolutely 💯 fantastic to work with. Superb customer service, prompt delivery and always so very helpful with any enquiry too. Not to mention, their composite products are best in... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have used NeoTimber for several projects now and we contimue to rate them for service and quality. We have been very happy with the products. Our latest delivery was for cladding. The driver was Da... Zobacz więcej
Reakcja na opinię
Wayne delivered my composite decking and very kindly stacked it for me at the back of the garden. He could have just left it at the front but he went above and beyond on a wet and stormy day to help m... Zobacz więcej
Reakcja na opinię
What an absolute delight to have a delivery by Andrés charming polite and SO HELPFUL….offered to place the products round the back and not just dump on the driveway… a credit to your company …. 5 ⭐️
Informacje dotyczące firmy
- Dostawca materiałów budowlanych
- również w kategorii:
- Materiały drewniane
- Producent
Napisane przez firmę
NeoTimber® composite decking, NeoTimber® composite fencing and NeoTimber® composite cladding are all hi-tech eco-friendly alternatives to traditional wooden solutions.
Dane kontaktowe
Innovation House, Telford Way, Stephenson Industrial Estate, LE67 3HE, Coalville, Zjednoczone Królestwo
- 01530 382 180
- enquiries@neotimber.com
- neotimber.com
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy and helpful when ordering
Easy and helpful when ordering, with a easy to use and quality product.
9 lipca 2026
Odpowiedź od NeoTimber
Hi Steve,
Thanks so much for the lovely review.
We're really pleased ordering was easy and helpful, and that you're happy with the product.
Do get in touch if you need anything for future projects.
Vision
NeoTimber Customer Services Executive
Very quick service and delivery.
9 lipca 2026
Odpowiedź od NeoTimber
Hi Steven,
Thanks so much for the great review!
We're really pleased to hear you had such quick service and delivery with us.
Do get in touch if you need anything for future projects.
Vision
NeoTimber Customer Services Executive
Odpowiedź od NeoTimber
Hi Lorraine,
Thank you so much for the lovely review!
We're really pleased to hear you had excellent customer service and delivery from start to finish.
Do get in touch if you need anything for future projects.
Vision
NeoTimber Customer Services Executive
Really smooth delivery with a massive…
Really smooth delivery with a massive help by the delivery man Andrejs couldn’t fault him , top bloke 👍
23 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi McKenzie,
Thanks so much for the great review.
I'll be sure to pass this on to Andrejs. We're really glad he was such a big help and made the delivery so smooth for you.
Vision
NeoTimber Customer Services Executive
Odpowiedź od NeoTimber
Hi John,
Thanks so much for the great review. We're really pleased to hear our driver was punctual and courteous for your delivery.
Vision
NeoTimber Customer Services Executive
Andrejs was Excellent recommended neo…
Andrejs was Excellent recommended neo timer
22 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Ben,
Thank so much for the great review.
I'll be sure to pass this on to Andrejs. We're really glad he made such a great impression and that you'd recommend us.
Vision
NeoTimber Customer Services Executive
My driver Andrejs was super helpful and…
My driver Andrejs was super helpful and in a very good mood
22 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Kieran,
Thanks for the great review!
I'll be sure to pass this on to Andrejs. We're really glad he was so helpful and in good spirits for your delivery.
Vision
NeoTimber Customer Services Executive
A great alternative to timber decking.
Prompt delivery, good product, flexible re small changes to the order. Only one minor issue; the number of pedestals required was over-estimated and we had around one box more than we needed.
20 lipca 2026
Opinia niezależna
So we have purchase 50 planks of…
So we have purchase 50 planks of timber, which came wrapped into 2, they are heavy & of course awkward to carry as there are 3.6m long. Unfortunately, I’m at work & my wife was at home to accept the delivery, there is not a chance in hell, she could have brought this al in.
So thank god our delivery driver WAYNE, who is from Neotimber, as the van & high vis has the company in it, logged all of this on his own, into where we needed it & it was not easy, most importantly he did it with a smile & graceful manner, we greatly APPRECIATED it.
Just to add context, we had other deliveries today on other items & x2 delivery companies refused to take it anywhere near our front door & quoted KERB SIDE delivery when wife asked for help & also left pallets for us to dispose of, considering we never ordered a pallet they all said it’s part of the order.
So big up Neotimber for using there own delivery team as this creates a great end experience & a MASIIVE BIG UP to WAYNE the driver.
I’ve not started installing the decking yet, but already a great experience.
21 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi,
Thank you so much for this fantastic review.
I'll be sure to pass your thanks on to Wayne. It's brilliant to hear that he went above and beyond to get everything unloaded and placed exactly where you needed it.
Good luck with the installation.
Vision
NeoTimber Customer Services Executive
Odpowiedź od NeoTimber
Hi Dan,
Thanks so much for the great review! We're really pleased to hear you had such a good experience with us.
Vision
NeoTimber Customer Services Executive
Great in every way
Great help on the phone , excellent delivery service and a brilliant product. Super happy
2 czerwca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Cecilia,
Thank you so much for this brilliant review!
We're so pleased you had excellent help on the phone, a great delivery service, and that you're happy with our products too.
Vision
NeoTimber Customer Services Executive
Thank you for the help to Alex De Vito
Thank you for the help to Alex De Vito.
Alex was very helpful and secured a reduced delivery charge for my additional order.
The order arrived as expected, and the whole process was smooth and efficient.
Thank you for your help!
17 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Kirill,
Thank you so much for this lovely review!
I'll be sure to pass your thanks on to Alex. We're really pleased he could help and that everything arrived smoothly.
Vision
NeoTimber Customer Services Executive
Top-notch delivery guy!
Received delivery of composite decking today, exceptional service.
Delivery driver Andrejs was polite, cheerful and extremely helpful! Nothing but positive things to say!
17 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Emily,
Thank so much for the fantastic review! I'll be sure to pass this on to Andrejs. We're really glad he was so friendly.
Vision
NeoTimber Customer Services Executive
Neotimber collection
I attended to collect some neotimber edging from the warehouse. I found the whole experience slick and my interactions with the staff were lovely. The office staff were friendly and efficient and processed my order immediately, including looking up my previous order to check the correct colour. When I arrived my son tripped over the kerb and grazed his knee badly. The sales team opened the showroom to allow me to clean up his knee in the bathroom and offered plasters. Craig and his team in the warehouse assisted me loading up the car which was quite involved as my car wasn't big enough and my child was screaming (!) - they couldn't have been more helpful. The product was exactly as required-I'd add I have had my neotimber deck installed for at least 5 years on the river front-it spends at least a month a year underwater and has weathered very well with only the pre season power hose as maintenance.
14 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Gemma,
Thank you so much for this wonderful review.
We're so pleased the collection process was smooth and that the team could sort your order so quickly. I'm sorry to hear about your son's knee, I hope he's doing alright now.
We'll be sure to pass your thanks on to Craig and the warehouse for going above and beyond with loading your car too. It's brilliant your deck has held up so well after 5 years on the riverfront.
Do get in touch if you need any help from us.
Vision
NeoTimber Customer Services Executive
Ordered composite boards via Mick…
Ordered composite boards via Mick George. On first impression they look good, I had to chase them to get an update but was kept in the loop re delivery from then on.
Andrejs delivered them this morning, what a polite, helpful man, placing them in a safe place. I offered to help as there were 22 x 3.6m long lengths, but he politely refused. Thank you for a great service.
16 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Jane,
Thanks so much for the great review.
I'll be sure to pass this on to Andrejs. We're really glad he was so polite and helpful and took such care placing the boards safely for you despite the size of the order.
Vision
NeoTimber Customer Services Executive
5 stars for NeoTimber
Having used NeoTimber in 2 separate projects I can’t rate them highly enough!
The first deck was installed over 3 years ago and looks & performs perfectly! The second we recently installed in the Deluxe Hollow ash white colour and we couldn’t be happier! Great service throughout from the sales team and the delivery team
15 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Katie,
Thank you so much for the fantastic review.
It's brilliant to hear both projects have gone so well. We're pleased the sales and delivery teams could support you throughout.
Vision
NeoTimber Customer Services Executive
John the driver was very helpful
John the driver was very helpful. Call on his way to give us a time of arrival and helped unload. Brilliant service
15 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Daniel,
Thank you so much for the great review.
I'll be sure to pass this on to John. We're really pleased he kept you updated with a time of arrival and helped with the unloading too.
Vision
NeoTimber Customer Services Executive
Quick and polite delivery service from…
Quick and polite delivery service from Andrejs.
13 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Scott,
Thanks for the great review. We'll be sure to pass this on to Andrejs.
Vision
NeoTimber Customer Services Executive
The driver was friendly and really…
The driver was friendly and really helpful and respectful of my property when delivering my order.
14 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Diane,
Thanks so much for the lovely review.
We're really pleased to hear our driver was friendly, helpful, and respectful of your property when delivering your order.
Vision
NeoTimber Customer Services Executive
Knowledgeable and helpful staff
Knowledgeable and helpful staff, shout out to Gabriel who helped me when I didn't have a clue. Super responsive and fantastic products too.
13 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Lesley,
Thanks so much for the lovely review.
I'll make sure Gabriel sees this. We're pleased he was able to help you out and get everything sorted.
Vision
NeoTimber Customer Services Executive
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.