NeoTimber are absolutely 💯 fantastic to work with. Superb customer service, prompt delivery and always so very helpful with any enquiry too. Not to mention, their composite products are best in... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have used NeoTimber for several projects now and we contimue to rate them for service and quality. We have been very happy with the products. Our latest delivery was for cladding. The driver was Da... Zobacz więcej
Reakcja na opinię
Wayne delivered my composite decking and very kindly stacked it for me at the back of the garden. He could have just left it at the front but he went above and beyond on a wet and stormy day to help m... Zobacz więcej
Reakcja na opinię
What an absolute delight to have a delivery by Andrés charming polite and SO HELPFUL….offered to place the products round the back and not just dump on the driveway… a credit to your company …. 5 ⭐️
Informacje dotyczące firmy
- Dostawca materiałów budowlanych
- również w kategorii:
- Materiały drewniane
- Producent
Napisane przez firmę
NeoTimber® composite decking, NeoTimber® composite fencing and NeoTimber® composite cladding are all hi-tech eco-friendly alternatives to traditional wooden solutions.
Dane kontaktowe
Innovation House, Telford Way, Stephenson Industrial Estate, LE67 3HE, Coalville, Zjednoczone Królestwo
- 01530 382 180
- enquiries@neotimber.com
- neotimber.com
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Prompt and proper
Considering the hot weather and all the lifting Kyle had to do, fair play to him.
He was very attentive and handled equipment with care and suggested further assistance which we might have to explore due to our builder’s availability
So I appreciate the suggestion, thanks Kyle, really nice guy
9 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Ags,
Thanks for the great review.
I'll be sure to pass your kind words on to Kyle. We're really glad he could help out.
Vision
NeoTimber Customer Services Executive
Andreis great drive
Andreis helped us unload the whole delivery on a very hot day helped us a lot. He is a credit to your company!
10 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Luca,
Thank you so much for the review. We'll make sure Andrejs sees your kind words.
Vision
NeoTimber Customer Services Executive
Andreis was Very helpful would highly…
Andreis was Very helpful would highly recommend
10 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Steven,
Thank you for the kind words. We'll pass this on to Andrejs.
We really appreciate the recommendation.
Vision
NeoTimber Customer Services Executive
The sales team (Alex De Vito) are…
The sales team (Alex De Vito) are exceptional in the support and advice given.
The delivery (William) was efficient
Thank you
10 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Jon,
Thank you so much for the review.
We'll make sure both Alex and William see this. It's great to hear the whole experience was so positive from start to finish.
Vision
NeoTimber Customer Services Executive
Great service from start to finish
Great service from start to finish. Samples arrived quickly and showed good quality, ordering was simple and delivery straight forward. John who delivered was lovely and helpful even when delivering in a heatwave!
9 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi,
Thank you for the wonderful review.
We're really pleased everything went smoothly and that John was so helpful. We'll be sure to pass your kind words on to him.
Vision
NeoTimber Customer Services Executive
Best quality products and service is…
Best quality products and service is great. A pleasure.
9 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi,
Thank you so much for the review. We're really pleased you're happy with the products and service.
Vision
NeoTimber Customer Services Executive
Andrejs
Andrejs was punctual, helped with unload and gave me a call once he was on his way. Great service
9 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Adam,
Thank you for the great review. We'll make sure Andrejs sees your kind words.
We hope you enjoy your new order.
Vision
NeoTimber Customer Services Executive
Odpowiedź od NeoTimber
Hi Ellen,
Thank you for the lovely review.
We'll pass your kind words on to Wayne. It's great to hear everything went so smoothly.
We hope you enjoy your new decking.
Vision
NeoTimber Customer Services Executive
John delivered lovely chap very…
John delivered lovely chap very friendly and helpful
8 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Jake,
Thank you for the kind words. We'll make sure John sees this.
We hope you enjoy your new order.
Vision
NeoTimber Customer Services Executive
From the original point of contact…
From the original point of contact enquiry, the office team were great and in particular Lucy, went out of her way. It was a sizable order for a trade contract installation project, so I was even given a discount. The transport team were also fantastic and due to a delay at our end, they rearranged without any fuss. Also have to say thanks to John our delivery driver, who was quite bubbly and helped unload, then stack everything on site. I will definitely be using NeoTimber again and happy to recommend their company.
6 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Steven,
Thank you so much for the wonderful review.
We'll make sure Lucy and John both see your words. It's really lovely to hear they both made such a positive impression.
We're really glad the logistics team were able to accommodate the rearrangement without any hassle too.
We look forward to working with you again and thank you for the recommendation.
Vision
NeoTimber Customer Services Executive
Excellent customer service from Carly
Amazing customer service from Carly who very promptly and professionally helped me to exchange some cladding boards that I ordered in the wrong colour.
Many Thanks !!!
6 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Viktor,
Thank you so much for the lovely review. We'll make sure Carly sees your kind words.
Enjoy your new cladding.
Vision
NeoTimber Customer Services Executive
Second time I have purchased from this…
Second time I have purchased from this company, first time was 2021 for decking material and still perfect and structurally sound. Earlier this year I bought cladding, joists and posts for a small fence and garden gate. The project was delayed and during the heatwave the material started to warp a little but ended up looking ok. Would recommend this company.
14 maja 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Henry,
Thank you for the wonderful review and for being such a loyal customer.
It's great to hear the decking from 2021 is still in perfect condition, and we're glad the cladding project came together well in the end.
Vision
NeoTimber Customer Services Executive
Excellent product and great staff
Excellent product and helpful and friendly staff to advise on installation
20 lutego 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Simon,
Thank you so much for your kind review!
We're really pleased to hear you're happy with our products and that our team were able to support you with your installation. We'll be sure to pass your feedback on.
Vision
NeoTimber Customer Services Executive
Andrejs was so helpful with the delivery
Andrejs was so helpful with the delivery, very helpful.
And the whole ordering process was nice and simple.
6 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Dave,
Thanks for your review!
It's great to hear that Andrejs was so helpful with your delivery and that the ordering process was nice and straightforward. We'll make sure your feedback is passed on to him.
Vision
NeoTimber Customer Services Executive
Great product, easy fitting, excellent result.
Installed Neotimber Deluxe Silver Birch decking in an old mill building during the winter of 2025/26. Product materials were of an excellent quality and were easy to machine with standard wood tools. Finish quality exceeded expectations. Will be using Neotimber again for future projects.
23 marca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Iain,
Thanks for your fantastic review!
It's great to hear how well the deluxe silver birch decking performed for your project and that you were pleased with both the quality and finish.
We really appreciate you choosing NeoTimber and look forward to working with you again on future projects.
Vision
NeoTimber Customer Services Executive
Neo timber have been really easy to…
Neo timber have been really easy to deal with. I did my order with Alex de Vito and he has dealt with me in a very friendly and helpful way throughout the journey.I am thrilled With the finished results It looks smart and rich compared to the original wood fence My fence is higher than most at 2.4 m high but it doesn’t t look overpowering with the oak version being such a light shade . Happy customer.
3 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Susan,
Thank you so much for the wonderful review!
We'll make sure Alex sees your kind words. It's brilliant to hear the whole experience was so positive and that the finished result looks so smart.
Enjoy your new fence!
Vision
NeoTimber Customer Services Executive
Excellent service and fanstastic…
Excellent service and fanstastic quality products
3 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Thank you so much!
We're really pleased you're happy with the quality and service.
We hope you enjoy your new products!
Vision
NeoTimber Customer Services Executive
Great Product and service!
This is the second job that I have used Neotimber and I am really pleased with the service and products supplied. Tom has been the focal point for these jobs and enquiries and regularly kept in touch and provided costs and support promptly. I was slightly disappointed with delivery and the area classed as the highlands aswell as unloading the larger orders. Other than that I cannot fault and look forward to working with you in the future.
3 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Joe,
Thank you for the lovely review and for being such a loyal customer!
We'll make sure Tom sees your kind words. We're really glad he's been a great point of contact for you. We take your feedback about delivery on board and will look into how we can improve this for future orders.
We really look forward to working with you again!
Vision
NeoTimber Customer Services Executive
Great quality furniture which we have…
Great quality furniture which we have used for outside our bar
1 maja 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Rhys,
Thank you for the great review!
We're really pleased the furniture is working well outside your bar.
We hope you enjoy it!
Vision
NeoTimber Customer Services Executive
An excellent product and service to…
An excellent product and service to match
Technical assistance and contractor satisfaction is always paramount when procuring the right product to deliver the clients expectations.
3 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Jason,
Thank you so much!
We're really glad our products and service met your expectations.
We take great pride in making sure our customers get the right product for the job, so it's brilliant to hear this feedback!
Vision
NeoTimber Customer Services Executive
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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