NeoTimber are absolutely 💯 fantastic to work with. Superb customer service, prompt delivery and always so very helpful with any enquiry too. Not to mention, their composite products are best in... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have used NeoTimber for several projects now and we contimue to rate them for service and quality. We have been very happy with the products. Our latest delivery was for cladding. The driver was Da... Zobacz więcej
Reakcja na opinię
Wayne delivered my composite decking and very kindly stacked it for me at the back of the garden. He could have just left it at the front but he went above and beyond on a wet and stormy day to help m... Zobacz więcej
Reakcja na opinię
What an absolute delight to have a delivery by Andrés charming polite and SO HELPFUL….offered to place the products round the back and not just dump on the driveway… a credit to your company …. 5 ⭐️
Informacje dotyczące firmy
- Dostawca materiałów budowlanych
- również w kategorii:
- Materiały drewniane
- Producent
Napisane przez firmę
NeoTimber® composite decking, NeoTimber® composite fencing and NeoTimber® composite cladding are all hi-tech eco-friendly alternatives to traditional wooden solutions.
Dane kontaktowe
Innovation House, Telford Way, Stephenson Industrial Estate, LE67 3HE, Coalville, Zjednoczone Królestwo
- 01530 382 180
- enquiries@neotimber.com
- neotimber.com
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Still waiting for a refund
The product itself is good stuff.
However, I ordered trims, clips and screws and none got delivered.
I therefore had to run around crazy to find colour matching screws which put a delay on the job and a lot of stress.
I was charged for them and have contacted you twice about this, and all I get in response is that the person i am talking with can’t do anything and will get refund team to contact me - still waiting and this was delivered 20th July. Can someone please be in touch asap! I want my refund, it’s the least you can do for the stress you have caused me
9 lipca 2026
Odpowiedź od NeoTimber
Hi Scott,
Thank you for taking the time to share this. We are glad the decking itself is working out well for you.
I did process your refund for the missing screws, and also added a discount to your account for your next order as a gesture of goodwill for the delay you experienced. We are always happy to put things right when something has gone wrong on our end, and we think that is exactly what we did here.
If you do decide to order from us again, get in touch with me directly as per our conversation and I will ensure everything runs smoothly for you.
Thanks
Carly
Early delivery time (as wanted)…
Early delivery time (as wanted) Delivery driver Andrejs placed vehicle exactly where requested for easiest off load of 75 + 3.6m boards - heavy load he made look easy. Very pleasant and easy to chat to. Thank you Andrejs
13 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Grant,
Thanks so much for the fantastic review.
I'll be sure to pass this on to Andrejs. We're really pleased he got the timing right for you and made light work of the positioning of the vehicle for such a heavy load.
Vision
NeoTimber Customer Services Executive
Delivery driver Dave was excellent
Delivery driver Dave was excellent. He couldn’t have been more accommodating.
Thank you Dave, made buying this product more value.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Dax,
Thanks so much for the great review.
I'll be sure to pass this on to Dave. We're really pleased he was so accommodating and made the whole experience feel even more worthwhile.
Vision
NeoTimber Customer Services Executive
Thank you kindly William
Thank you kindly William. Very pleasant and professional delivery person. Took his time laying the decking boards where we wanted them.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Belinda,
Thank you so much for the lovely review.
I'll be sure to pass this on to William. We're really pleased he was so pleasant and professional.
Vision
NeoTimber Customer Services Executive
Had 2 deliveries
Had 2 deliveries, both great. Kevin was polite, v helpful and must have forearms of steel lugging that about all day 😆
11 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Ian,
Thanks so much for the great review!
I'll be sure to pass this on to Kevin. We're really pleased he was so polite and helpful across both deliveries!
Vision
NeoTimber Customer Services Executive
Fantastic service & products great…
Fantastic service & products great friendly help from Tom & Carley in the office will definitely be recommending
4 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi,
Thank you so much for this lovely review!
I'll be sure to pass your thanks on to Tom and Carly. I'm really pleased they could offer such a friendly and helpful service. We appreciate you recommending us.
Do get in touch if you need anything for future projects.
Vision
NeoTimber Customer Services Executive
I was concerned about the cost of…
I was concerned about the cost of delivery but I don't realise Neo Timber use there own vehicles which turned out to be a gods send as driver helped carry packages through my property and also I found the Railings to be too tall for my project so I had to cut 150mm off of the Posts and Spindles which took a bit of time. Also I found the length of the Railings longer than the other company's selling Composite Railings as I needed 1600mm. All I can say is you get what you pay for, the quality of the kit I got is top notch they look amazing so a big thank you to Neo Timber will definitely Recommend.
17 lipca 2026
Odpowiedź od NeoTimber
Hi Danny,
Thank you so much for this review!
We really glad our own delivery vehicles worked out well for you, with the driver helping carry everything through your property.
It's great to hear you're pleased with the quality of our balustrades, even with the extra cutting needed to get the right fit for your project.
Vision
NeoTimber Customer Services Executive
Very professional company and very…
Very professional company and very helpful
15 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Thomas,
Thank you so much for the great review! We really pleased you found us professional and helpful.
Vision
NeoTimber Customer Services Executive
David provided an excellent delivery…
David provided an excellent delivery service. Top man
11 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Adam,
Thanks so much for the great review!
I'll be sure to pass your feedback to David. We're really pleased he provided such an excellent delivery service for you.
Vision
NeoTimber Customer Services Executive
First class composite decking at a very…
First class composite decking at a very competitive price. Delivered quickly. Would buy from them again and probably will soon!
13 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Tom,
Thank you so much for this great review!
We're really pleased you're happy with the quality and pricing of our decking.
Do get in touch if you need anything for future projects.
Vision
NeoTimber Customer Services Executive
Great producer and delivery driver was…
Great producer and delivery driver was excellent helping unload where I needed it.
28 lipca 2026
Odpowiedź od NeoTimber
Hi Graham,
Thanks so much for the great review!
We really pleased you're happy with our products, and I'm glad to hear the delivery driver was so helpful getting everything unloaded exactly where you needed it.
Vision
NeoTimber Customer Services Executive
Odpowiedź od NeoTimber
Hi Richard,
Thanks so much for the great review! We're really pleased you're happy with both the product and the delivery.
Vision
NeoTimber Customer Services Executive
Odpowiedź od NeoTimber
Hi Ping,
Thank so much for the great review. We're really pleased you had a good delivery service with us.
Vision
NeoTimber Customer Services Executive
Brilliant Company
I’ve used NeoTimber a few times now, and they’re absolutely fantastic. Quality products and great staff. Another great delivery driver today Kevin, top bloke.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Jake,
Thank you so much for this brilliant review.
We're really pleased that you're happy with the quality of our products and our staff. I'll be sure to pass this on to Kevin. We're glad to hear he made such a positive impression again today.
Vision
NeoTimber Customer Services Executive
NeoTimber delivery
Excellent service from John the delivery driver for NeoTimber very polite and helpful
All was well packaged and John helped put all the materials where I wanted
Thanks John
31 lipca 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Nigel,
Thanks so much for the great review.
I'll be sure to pass this on to John. We're really pleased he was so polite and helpful, and made sure everything was well packaged and placed exactly where you wanted it.
Vision
NeoTimber Customer Services Executive
Competitive prices, outstanding customer service
I was given NeoTimbers details by a project manager, who has used them previously. The web site is comprehensive, ordering and delivery prompt. The products are great.
I have had to contact NeoTimber as had an issue 12months later. The team were polite , informative and very very helpful.
I have passed NeoTimbers details onto
Other contractors as they are highly recommended and very price competitive
7 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi,
Thank you so much for this fantastic review.
We're really pleased ordering and delivery were prompt, and that you're happy with our products. It's also great to hear the team could support you, and we really appreciate you recommending us.
Vision
NeoTimber Customer Services Executive
Great speedy delivery
Great speedy delivery. Driver Andreus super polite and friendly.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi David,
Thanks so much for the great review.
I'll be sure to pass this on to Andrejs. We're really glad he was so polite and friendly.
Vision
NeoTimber Customer Services Executive
Helpful customer service
Helpful customer service, prompt delivery and a good quality product.
23 lipca 2026
Odpowiedź od NeoTimber
Hi,
Thank you so much for the great review.
We're really pleased you found our customer service helpful and that delivery was prompt.
Vision
NeoTimber Customer Services Executive
Great product and quality
Great product and quality. Andrejs the delivery driver, was helpful and knowledgeable. He knew the best offloading position without losing control of the large order.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi,
Thanks so much for the great review.
We're really pleased you're happy with our products. I'll be sure to pass your feedback on to Andrejs. It's great to hear he was so helpful and knowledgeable.
Vision
NeoTimber Customer Services Executive
Good quality product
Good quality product, overall good service, delivery charges are a little high
8 czerwca 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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