NeoTimber are absolutely 💯 fantastic to work with. Superb customer service, prompt delivery and always so very helpful with any enquiry too. Not to mention, their composite products are best in... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have used NeoTimber for several projects now and we contimue to rate them for service and quality. We have been very happy with the products. Our latest delivery was for cladding. The driver was Da... Zobacz więcej
Reakcja na opinię
Wayne delivered my composite decking and very kindly stacked it for me at the back of the garden. He could have just left it at the front but he went above and beyond on a wet and stormy day to help m... Zobacz więcej
Reakcja na opinię
What an absolute delight to have a delivery by Andrés charming polite and SO HELPFUL….offered to place the products round the back and not just dump on the driveway… a credit to your company …. 5 ⭐️
Informacje dotyczące firmy
- Dostawca materiałów budowlanych
- również w kategorii:
- Materiały drewniane
- Producent
Napisane przez firmę
NeoTimber® composite decking, NeoTimber® composite fencing and NeoTimber® composite cladding are all hi-tech eco-friendly alternatives to traditional wooden solutions.
Dane kontaktowe
Innovation House, Telford Way, Stephenson Industrial Estate, LE67 3HE, Coalville, Zjednoczone Królestwo
- 01530 382 180
- enquiries@neotimber.com
- neotimber.com
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 71% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy and quick communication when had…
Easy and quick communication when had an issue with my payment. Andrejs the delivery driver was friendly and gave me plenty of heads up for when he was arriving, and helped me unload it all to where I wanted it to be.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Laurence,
Thanks so much for the great review.
We're really pleased we could sort the payment issue quickly for you.
I'll be sure to pass this on to Andrejs. It's great to hear he kept you updated ahead of arrival and helped unload everything exactly where you wanted it.
Vision
NeoTimber Customer Services Executive
My first purchase from NeoTimber
My first purchase from NeoTimber...Excellent product delivered on time ...the driver John was very
polite and helpful and even gave us a call 30mins before arrival to let us know what time he would be with us.....Excellent service all round and would 100% recommend..
24 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Susan,
Thank you so much for this fantastic review.
We're really pleased your first purchase with us went so smoothly, with the products arriving on time. I'll be sure to pass this on to John. It's great to hear he was so polite and helpful.
Thank you for recommending us.
Vision
NeoTimber Customer Services Executive
fast efficient & a quality product
fast efficient & a quality product, fixing kit is wonderfull
3 sierpnia 2026
Odpowiedź od NeoTimber
Hi,
Thank you so much for the great review. We're really pleased you found the service fast and efficient.
Vision
NeoTimber Customer Services Executive
Composite cladding delivery
Andrejs delivered our replacemenr boards after we incorrectly ordered the type we wanted, he took away the ones we wanted to return and delivered the new ones without an issue.
Andrejs was quick, friendly and professional
24 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Charlotte,
Thanks so much for the great review.
I'll be sure to pass this on to Andrejs. We're really pleased he made the swap for the replacement boards so smooth.
Vision
NeoTimber Customer Services Executive
AndreJS was a really friendly helpful…
AndreJS was a really friendly helpful caring driver that was extremely considerate and careful with thr timber
24 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Darren,
Thank you so much for the lovely review.
I'll be sure to pass this on to Andrejs. We're really pleased he was so friendly.
Vision
NeoTimber Customer Services Executive
Very polite delivery driver
Very polite delivery driver, checked everything was as ordered
21 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Simon,
Thanks so much for the great review.
We're really pleased our delivery driver was so polite and took the time to check everything was correct.
Vision
NeoTimber Customer Services Executive
Excellent Service
Excellent Service. The delivery by John was very professional.
21 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Rob,
Thank you so much for the great review.
I'll be sure to pass this on to John. We're really pleased he was so professional with your delivery.
Vision
NeoTimber Customer Services Executive
Great product & excellent service
Composite decking samples arrived quickly and were the ideal colour for our project as well as excellent quality. We placed our order and were soon notified of delivery in 7 days time. Top marks must go to delivery driver John who let me know arrival time on the day, unloaded and stacked all the boards perfectly - what a great ambassador he is for the company! Now to get started on actually doing the work….
19 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Tracey,
Thank you so much for this fantastic review.
We're really pleased the samples arrived quickly and were the perfect colour and quality for your project, with the order and delivery timeline all running smoothly too.
I'll be sure to pass this on to John. It's brilliant he kept you updated on arrival time and unloaded everything so well.
Good luck with the project.
Vision
NeoTimber Customer Services Executive
Amazing service from John the delivery driver
John, was fantastic. Called to say his time of arrival. Arrived at time stated. Very friendly and chatty. Even helped my sister carry the decking through to her back garden, considering it was one of the hottest days this year. He was rewarded with a cup of tea and biscuits and given a cold can of pepsi for his travels. Thank you John, you are a credit to Neotimber.
13 sierpnia 2026
Odpowiedź od NeoTimber
Hi Anita,
Thank you so much for this wonderful review.
I'll be sure to pass this on to John. We're really pleased he was so friendly and helpful.
Vision
NeoTimber Customer Services Executive
Andrejs was amazing
Andrejs was amazing. Helped unload quick, put it where we wanted.
Another great service from NeoTimber
19 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi David,
Thank you so much for the great review.
I'll be sure to pass this on to Andrejs. We're really pleased he helped unload quickly and placed everything exactly where you wanted it.
Vision
NeoTimber Customer Services Executive
Excellent work all round and the…
Excellent work all round and the delivery driver, David, was brilliant
18 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi,
Thanks so much for the great review.
I'll be sure to pass this on to David. We're really pleased he was so brilliant with your delivery.
Vision
NeoTimber Customer Services Executive
Excellent delivery service from Neo Timber.
Excellent delivery service from Neo Timber. David, the driver, rang to give me an hour’s notice. On arrival, we unloaded the delivery together, by hand, to the desired location near my decking project. It took a while, as there was quite a load. He checked the items and found one minor error (missing box of clips) so he rang the office and they later rang me to confirm the details and said they would send the item tomorrow. Great service.
Now all I’ve got to do is lay them…🙂
17 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Paul,
Thank you so much for this fantastic review.
We're really pleased to hear David gave you good notice and helped unload everything by hand to exactly where you needed it. It's great to hear the missing box of clips was picked up and sorted so quickly too.
I hope the project goes smoothly.
Vision
NeoTimber Customer Services Executive
Great service
Great service - arrived when expected. Decking was easy to lay and looks great!
16 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Christopher,
Thanks so much for the great review.
We're really pleased the delivery arrived as expected and that you found the decking easy to lay and it's looking good.
Vision
NeoTimber Customer Services Executive
John was really helpful and delivered…
John was really helpful and delivered all of our composite decking carefully and took the time to go through the order to make sure it was correct before leaving.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Evie,
Thank you so much for this lovely review.
I'll be sure to pass your comments on to John. We're really pleased he took such care with your decking and made sure everything was correct before leaving.
Vision
NeoTimber Customer Services Executive
Excellent communication and a doddle…
Excellent communication and a doddle to.install,looks amazing
26 lipca 2026
Odpowiedź od NeoTimber
Hi Sean,
Thanks so much for the great review.
We're really pleased communication was excellent and that you found it easy to install.
Vision
NeoTimber Customer Services Executive
Delivery today was excellent
Delivery today was excellent. Andrejs the driver called 45 minutes before arrival and came spot on time. He was extremely helpful and helped me transport all of the boards from the van to the back garden. Thank you.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi,
Thank you so much for this great review.
I'll be sure to pass your comments on to Andrejs. We're really pleased he kept you updated and arrived right on time.
Vision
NeoTimber Customer Services Executive
5* - Brilliant products & people
Carly & Lucy were incredible help from start to finish! Decking & handrail take off undertaken by them, quantities & quality spot on. Kyle - CMAD.
13 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Kyle,
Thanks so much for this brilliant review.
I'll be sure to pass this on to Carly and Lucy. We're really pleased they could help.
Vision
NeoTimber Customer Services Executive
Fabulous experience
Fabulous experience, great delivery guy! Andrejs was a lovely lovely man. Thank you
13 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Paul,
Thanks so much for the lovely review.
I'll be sure to pass this on to Andrejs. We're really glad he made your delivery experience such a fabulous one.
Vision
NeoTimber Customer Services Executive
Excellent overall service
Good website, helpful telephone advice (Gabriel) with no long waits and comprehensive emails to confirm order details. Products look and feel good on fitting. Only time will reveal long term resilience. Delivery timely and driver (Andrejs) very happy to assist getting the heavy goods to my chosen location at the other end of the garden!
6 sierpnia 2026
Opinia niezależna
Odpowiedź od NeoTimber
Hi Graham,
Thank you so much for the review.
We're really pleased you found the website easy to use and had helpful phone advice from Gabriel. I'll be sure to pass your feedback on to him and Andrejs.
Vision
NeoTimber Customer Services Executive
Odpowiedź od NeoTimber
Hi Del,
Thanks so much for the great review. We're really pleased you were happy with the delivery.
Vision
NeoTimber Customer Services Executive
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.