neakasa.com Recenzje 

I emailed them to see why my groomer tool wasn’t workin and they were very helpful. I love the de-shedder attachment also. Would definitely recommend the groomer kit idle u have a dog that sheds..

Neakasa stop definitely scoping, got a year with my N1 device, got two cats, best rated on the market and without a doubt it is. It connects to internet and with the app I get live alerts about different cats using the N1 device, for full bin, when it was use and when is stock for some reason, and also very save with all the sensors that stops the device when my curios cat puts his paws in. Costumer service is very fast answering emails. By far the best device on the market with the open top design. We can forget about scoping for a week without a problem with two cats. Am very pleased with Neakasa.

This litter box changed our lives, no more scooping litter.

Very quick to respond, extremely helpful, could not ask for s better service

We have been using two Neakasa M1 litter machines for two years, and thankfully, we haven’t had any major problems with them.

I was surprised to discover that the platform where I purchased them had discontinued selling the product, and I was concerned about the availability of replacement parts.

I contacted Neakasa directly for assistance, and I was very pleased with how quickly Serena responded. She was helpful, attentive, and even arranged a complimentary replacement silicone pad for me.

This excellent customer service has added another star to my experience with Neakasa. It’s reassuring to know that there is support available when you need it, even after owning the machines for two years.

Thank you, Serena, and the Neakasa team, for your wonderful service!

I have an M1 litter box and my cats love it. It’s been great and has made life so much easier. No more scooping kitty litter as this does it for you and simply remove the bag and replace. I did have an issue with a faulty sensor. But Serena from the support team was quick to have a solution and sent replacement parts even though my warranty had just expired. Great customer service.

The litter box itself has been helpful when it's working and deserves a 4 star. The low stars comes from not having a service center in Thailand eventhou Neakasa products are sold here. Neakasa support team staff has been helpful with diagnostics of whats wrong and offering multiple solutions so we can have a working litter box again. But all solutions requires us to DIY and I'm not confident that we can sucessfully do it, especially with several issues on hand. I would rather pay some money to have the professionals handle diagnosed and fix the machine, but there's no service center.

Deze mensen gaan "the extra mile": ze zorgen ervoor dat ik die vroeger iedereen waarschuwde voor de gebrekkige garantie op internetaankopen 180° gedraaid ben........
Zij zijn een voorbeeld van samenwerking met hun klanten om ervoor te zorgen dat ze terugkomen.

I am very disappointed with Neakasa’s customer service and the way my return has been handled.
I purchased a Neakasa P2 Pro 5-in-1 Dog & Cat Grooming Kit (Order ID: NK1359EU). Unfortunately, my cat is very scared of the vacuum noise, so the product was not suitable for my situation. I contacted Neakasa to request a return.
Neakasa told me to return the product to their warehouse in Germany and stated that I would be responsible for the return shipping costs. I asked them beforehand about the expected shipping cost, and they told me it would be approximately €15–€25.
I followed their instructions and paid around €20 myself for the return shipment from the Netherlands to Germany.
The package was successfully delivered to their German warehouse on 5 October 2026 at 11:33, according to DHL tracking. I immediately contacted Neakasa and provided them with the delivery information, asking them to confirm receipt and process my refund.
Since then, I have received no proper response or confirmation.
This is extremely frustrating. I have already paid approximately €20 for return shipping, and I am now also waiting for approximately €95 in product value to be refunded. In total, around €115 is currently tied up because of this return.
What makes this worse is that I followed their return instructions, used their provided warehouse address, paid the return shipping myself, and the package has been confirmed as delivered.
I simply expect Neakasa to acknowledge the returned package and process my refund as promised.
Very disappointing customer service. I would not recommend buying from Neakasa if you expect a smooth and reliable return and refund process.

Have saved a ton of money grooming our four Chihuahuas with this Neabot Pet Grooming Clipper with vacuum. It is easy to use. Plus results are better than what our groomer charges $75 for! I really like that the attached vacuum whisks away the cut hair before it can make a mess. Buy it - you will not be sorry!

J'ai un Neakasa P2 Pro dont je suis enchanté.
C'est pratique efficace et le toilettage de mes chiens est grandement facilité.
Le service après-vente est très réactif et assure un suivi très professionnel.
Je recommande vivement.

I received the m1 as a gift, and after a few weeks of use, the robot started to flag a consistent technical error. The neakasa support team has been very helpful and solution oriented, giving me options for how best to fix my robot. The issue still persists, but the support team is actively working to repair or replace it.

Bin mega begeistert von dem tollen Kundenservice und der schnellen Lösung bei Anfragen oder Problemem.
Die M1 funktioniert einwandfrei und wird von unseren 2 Fellnasen super angenommen.
Die Streutrommel wische ich täglich feucht aus (dort wo kein Steu liegt) und reinige sie gründlich 1 bis 2x im Monat. Aus diesem Grund habe ich mir eine 2. Streutrommel bestellt, damit die Fellnasen nicht auf das saubere Klo warten müssen (die Trocknung kann schon etwas Zeit in Anspruch nehmen)

I have two big Goldendoodles, so I’ve tried more grooming tools than I care to admit, and the Neakasa S1 Pro has been one of my favorites.
With two fluffy dogs, grooming at home is basically a full-time side job, but this system makes it so much easier and a lot less messy. I use it regularly, and it has held up really well for us.
Recently, I needed a replacement clipper head and couldn’t find the part online, so I contacted Neakasa support. Serena was wonderful. She responded quickly, sent me a photo to make sure we were talking about the exact part I needed, and made the whole process very easy.
It’s one thing to love a product, but it’s even better when the customer service behind it is just as good. Very happy with both.

J’ai 5 Maine Coon et ils rentrent dedans avec beaucoup de facilité et de place, le plus gros qui n’a que 2 ans fait 7 kg et il a de la place , par apport à d’autres déjà testées celle ci est ouverte et niveau entretien c’est hyper facile. J’ai également 6 chatons et ils y vont tous aussi. Ils préfèrent celle ci aux bacs à litière traditionnelle. J’aime l’option Chaton sur l’application. Je ne regrette absolument pas mon achat et une deuxième va être commandée. Le SAV en cas de question est également très réactif et ça, c’est un plus qu’il est important de préciser.
Merci

Does good service still exist? Yes!
If you have questions or need advice the support team will help you accordingly.

Still happy with the litterbox too.

Just a while ago one of our Neakasa M1 letterboxes broke. I had to do some cleaning and checks but I could not resolve the problems with the doors above the waste tray. After sending some more info to Serena, she send us a new Neakasa litterbox. What a great service!
Thank you Serena!

Customer service is quick and helpful. Serena has been very helpful. I've had my Neakasa for about 2 years and haven't had many issues. The base silicone pad from the original M1 detached easily, making it easy for litter and waste to leak, but I will be getting a replacement pad that I have heard is much better. I do wish that the waste bin or disposal function was different, because the waste is not dropped evenly and piles up in one place making the sensor view it at full. The machine is easy to clean, but you may have to clean more often if you have more than 2 cats.

Suporte muito bom até o momento, me ajudaram a encontrar uma peça de reposição que eu precisava.

I have five Naekasa M1 automatic Cat litter boxes. They worked well for a couple of years, but now three of them are flashing error lights without indicating what the problem is. The software is up to date, and they have been cleaned according to the manual. Next time, I’ll choose a different brand.