Myself and 3 friends were on a Mystery Tour and we went to Stratford Upon Avon, then stayed in the Britannia Hotel in Coventry. The hotel looked dirty and old from the outside but was very clean... Zobacz więcej
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Great value holiday with excellent day trips. Hotel basic, but clean and tidy, well presented. Excellent hot meal choices, self serve buffet. Fabulous entertainment each night.
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Worst trip ever. Previously we have been to Italy, several times. This journey to France was miserable, return journey worse, driver getting lost, due to road being closed for resurfacing driver shoul... Zobacz więcej
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Good trip everything was well organised and show excellent…….started off badly,driver to first stage constantly whistled through his teeth….sounded like steam escaping for over an hour,so everyone in... Zobacz więcej
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Informacje dotyczące firmy
O National Holidays
Napisane przez firmę
The Home of Brilliant Value Coach Breaks
Here at National Holidays, we live and breathe excellent getaways. We’ve got a wide range of affordable coach packages to suit every budget, and if you’re looking for an unforgettable break or holiday in the UK, Ireland or Europe, then we’ve got just the ticket.
With over 25 years of experience in the coaching industry, we know a few things about what makes a perfect short break away. And travelling with the UK’s leading specialist in coach holidays has its perks, because we’ve got a well-stocked catalogue of thousands of adventures for you to choose from!
From Shows & Events and Family Fun to our ever-popular Mystery Tours, we literally have 1000’s of holidays and short breaks for you to choose from in the UK and further afield.
Our collections are jam-packed with excursions and bursting with variety, but with one very important thing in common; they promise excellent value for money.
Not only that, we guarantee simple and hassle-free travel, with everything from return coach travel, transfers, accommodation and entry tickets included in your package.
Visit our website to find out more and book >>> www.nationalholidays.com.
Here at National Holidays, we live and breathe excellent getaways. We’ve got a wide range of affordable coach packages to suit every budget, and if you’re looking for an unforgettable break or holiday in the UK, Ireland or Europe, then we’ve got just the ticket.
With over 25 years of experience in the coaching industry, we know a few things about what makes a perfect short break away. And travelling with the UK’s leading specialist in coach holidays has its perks, because we’ve got a well-stocked catalogue of thousands of adventures for you to choose from!
From Shows & Events and Family Fun to our ever-popular Mystery Tours, we literally have 1000’s of holidays and short breaks for you to choose from in the UK and further afield.
Our collections are jam-packed with excursions and bursting with variety, but with one very important thing in common; they promise excellent value for money.
Not only that, we guarantee simple and hassle-free travel, with everything from return coach travel, transfers, accommodation and entry tickets included in your package.
Visit our website to find out more and book >>> www.nationalholidays.com.
Napisane przez firmę
Dane kontaktowe
111 High St, GL50 1DW, Cheltenham, Zjednoczone Królestwo
- 03332 342 498
- enquiries@nationalholidays.com
- nationalholidays.com
4,1
Dobra
13 tys. recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent value for money!!
Excellent value for money!!! Coach made everything extremely accessible and pick up / drop offs were perfect. ABBA Voyage trip was well worth the money. Hotel was clean, breakfast offered lots of choice. Free time in london was perfect. Not sure how you offer for the price but we had a great time!
29 października 2026
Odpowiedź od National Holidays
We are absolutely thrilled to hear that you had such a wonderful time on your trip and found it to be such incredible value! It is fantastic to know that the coach travel, convenient pick-ups, and clean hotel accommodations all contributed to a seamless experience. We are also delighted that you enjoyed the spectacular ABBA Voyage show and made the most of your free time exploring London. Thank you so much for sharing your lovely feedback with us!
Good service
Coach, drivers and guide excellent very personable, helpful and informative.
Travel details late in arriving for planning purposes. Hotel breakfasts poor. Otherwise great break.
29 października 2026
Odpowiedź od National Holidays
We are glad you enjoyed your experience with our helpful staff. We appreciate your feedback regarding the delayed itinerary details and the morning meals, and we will work with our partners to improve.
Worst trip ever
Worst trip ever. Previously we have been to Italy, several times. This journey to France was miserable, return journey worse, driver getting lost, due to road being closed for resurfacing driver should have been prepared, kept asking if anyone knew the way, drove down single roads, round housing estate approx 18hrs home. Food at hotel sparse...could not get a cup of tea or any beverages in the hotel, ...coffee machine only at breakfast.
29 października 2026
Odpowiedź od National Holidays
Thank you for sharing your feedback regarding your recent trip to France. We are very sorry that your return journey was so long and stressful due to navigation issues and road closures, and that the hotel dining and beverage options did not meet your expectations. We are currently reviewing these transportation and catering standards with our partners to ensure smoother journeys and better amenities in the future.
Good driver in Paris
Good driver (Nick) with the current difficulties in Paris. Poor driver from Blyth to Folkstone, tried to hit every cats eye on AI (and almost succeeded). Poor organisation at Folkstone interchange on return, despite number of staff with clipboards, Tour Manager for Paris trip was terrible, hasn't learnt that sometimes saying nothing is best. 16.5 hours from Paris to West Yorkshire!
19 października 2026
Odpowiedź od National Holidays
Thank you for sharing your feedback and highlighting both the positive and negative aspects of your journey. We are pleased that one of our team members navigated the challenging city traffic well, but we are deeply concerned to hear about the uncomfortable driving on the initial leg, the delays at the crossing, and the poor communication from your tour leader.
A sixteen-hour return journey is far from the standard we aim to provide. We are sharing your comments directly with our transport and training departments to review our route management, staff training, and driving standards. Your insights are invaluable as we work to improve our operations.
I tried to book up a Abba Voyage trip…
I tried to book up a Abba Voyage trip online and got totally confused so l rang up instead and spoke to a lovely lady who did it all for me much easier
29 października 2026
Odpowiedź od National Holidays
We are glad you enjoyed your experience with our team. We appreciate your feedback about our booking system and are happy our staff could assist you over the phone to make your booking easy.
Very poor standard of hotel.
Very poor standard of hotel.
We werent given any information about the places we were 'dumped' for 4 hours.. no suggestions for places to see or things to do..
Won't be using or recommending National Holidays in future
28 października 2026
Odpowiedź od National Holidays
Thank you for sharing your feedback. We are sorry that our hotel standards and lack of local guidance during your stops fell short. We will review our itineraries to ensure better information is provided.
Nice Trip, but a few issues.
We visited Stratford, Coventry and Warwick. The places were really nice, and the driver was pleasant. However, on the coach, we were sat facing the toilet area, and there were no footrests on our seats, which was a bit uncomfortable. The door wasn't opened for people getting on and off from the back of the coach. This meant that there were long queues of passengers in the aisle. I fell down the stairs leading to the toilet area, as the aisle was so narrow.
At the hotel, there wasn't the dietary options that we'd requested, so we had to go out into Coventry and buy our own dinner.
17 października 2026
Odpowiedź od National Holidays
We are glad you enjoyed your experience exploring the beautiful sights of Stratford, Coventry, and Warwick, and that our driver looked after you well. However, we are very concerned to hear about the discomfort you experienced on the coach, particularly regarding the seating layout, the lack of footrests, and the boarding process that led to crowding. We are especially sorry to learn that you fell near the stairs, and we hope you are feeling okay. We will discuss these vehicle layout and safety concerns with our fleet team. Furthermore, we regret that your dietary requirements were not met at the hotel, forcing you to find your own meal. We are addressing this directly with the venue's catering staff to ensure better communication and service in the future. We truly appreciate your valuable feedback.
Whistling Rufus…
Good trip everything was well organised and show excellent…….started off badly,driver to first stage constantly whistled through his teeth….sounded like steam escaping for over an hour,so everyone in the first ten rows was complaining and fed up!
28 października 2026
Odpowiedź od National Holidays
We are glad you enjoyed your experience with our well-organized trip and excellent show. We appreciate your positive feedback. We also hear your concerns regarding the driver's distracting whistling during the first leg of the journey. We will address this behavior with our team to ensure a comfortable ride.
The excursions were excellent really…
The excursions were excellent really enjoyed them the hotel was nice and the driver Richard was helpful and welcoming
28 października 2026
Odpowiedź od National Holidays
We are absolutely delighted to hear that you had such a wonderful experience on your recent trip. It is fantastic to know that the excursions were highly enjoyable and that the accommodation met your expectations. We are especially pleased that our driver provided such a warm, welcoming, and helpful service throughout your journey. Thank you so much for sharing your lovely feedback, and we look forward to traveling with you again in the future.
Paddington
The stop just after being picked up from derby was way to early,then getting to hotel and driver left note in lobby about time to leave for shows was stupid normally told before getting of coach and only had about half hour in hotel before going into London but didn't get time to eat properly because was waiting for people to join bus but some had not seen post, other trips we are normally dropped in London then go to hotel later at night
17 października 2026
Odpowiedź od National Holidays
Thank you for sharing your feedback with us. We appreciate your time and understand your frustration regarding the poorly timed rest stop and the rushed check-in process at the hotel. It is clear that the communication about show departure times was not handled well, leaving you with insufficient time to eat. We also acknowledge your preference for being dropped off in the city before heading to the hotel. We are currently reviewing our scheduling and communication procedures with our drivers and hotel staff to ensure we coordinate these timelines much better on future trips.
Customer Service Nil Stars
The online booking site at Just Go and National Holidays is or was terrible.
We were booking 2 separate trips in the same week.
Tried twice on different laptops and at the end where it said to review booking it came up with a totally different holiday! which caused us to just quit in case it did book the wrong one and create a situation where the booking conditions would not change it.
Moving on to the terrible customer service.
The first booking we rang and were told there was no-one still in the booking section, so we asked if they would leave a message for them to ring us next day.
They said they would so we stayed in all day and no call was received so ended up having to telephone- on hold for 10 minutes!
Second booking, same problem on web site, not wanting to face again the problem of having to hold ,we decided to use the AI robot service which was totally useless.
Transcript:
"name redacted 10:38:44
Trying to book Devon & Cornwall Beyond Paradise from Preston on 8 August 2027 when we get to the end the summary comes up with the wrong holiday. This also happened a couple of days ago when we booked another holiday and we had to ring up please can you call us on
(Phone no redacted) after 2pm today 11/9/26
Agent10:39:25
let me put that in my diary for you, one moment
Agent10:41:34
i have noted that down and we will call you then
Agent10:41:47
can i help you with anything else today?
( Name redacted )10:42:15
No thanks
Agent10:42:21
take care
The conversation has ended"
Again we waited for them to call which was never received so had again to ring again at our expense.
So following these experiences I emailed customer services basically so they could look into it.
"12 Sept 2026, 14:19
to me
Thank you for your email; I can confirm that it has been received.
One of the team will respond to you within 3 working days, hopefully sooner. Please note if your email relates to a complaint, we will take 14 working days to respond."
We did not get a reply within 3 days so waited 14 days in the event that it was being treated as a complaint.
Still no response, we sent it all again this time as a complaint giving one of the booking numbers so they could trace it. It is now a month and no reply.
So website/booking/ customer service - nil stars
Tours 4stars drivers 5stars.
12 września 2026
Opinia niezależna
Odpowiedź od National Holidays
We appreciate you taking the time to share your detailed feedback regarding your recent experiences with our online booking system and our customer support channels. We are very sorry for the frustration and inconvenience you experienced due to the technical issues on our website, which incorrectly displayed your holiday selection during the booking process. It is completely understandable that you chose to exit the system to avoid an incorrect booking.
We also acknowledge that our communication fell short of your expectations. We regret that our team did not return your calls as promised, both after your initial inquiry and following your interaction with our digital assistant. Furthermore, we apologize for the lack of response to your subsequent emails and formal complaint. We are currently investigating these communication gaps and working with our IT and customer service departments to resolve the website errors and improve our response times.
St Ives & Scilly Isles
From pickup to drop off the entire adventure was as expected - good coach driver, good hotel, very good excusions, and a roomy coach to enjoy the experiences.
20 października 2026
Odpowiedź od National Holidays
We are glad you enjoyed your experience with us. We are happy to hear that our transport, lodging, and tours met your expectations. Thank you for sharing your positive feedback about our travel services.
Great value holiday
Great value holiday upgraded room was a good choice
Food was plentiful
20 października 2026
Odpowiedź od National Holidays
We are glad you enjoyed your upgraded stay and our plentiful dining options. Thank you.
Keeping up to date very helpful easy…
Keeping up to date very helpful easy booking process
2 października 2026
Odpowiedź od National Holidays
We are glad you enjoyed your experience with our simple scheduling and timely updates. Thank you for this feedback.
Odpowiedź od National Holidays
We are glad you enjoyed your experience and that our team successfully met your expectations. Thank you for sharing this positive feedback with us.
Our feeder minibus from Derby arrived…
Our feeder minibus from Derby arrived at Leicester Forest East 3/4 hour before the mason coach was due. The main coach was late and then took a 3/4 hour break so we had about 1 3/4 hour wait to continue our journey to London and then only 1/2 at the hotel before the pick up for the transfer to central London for the show.
The Ibis Heathrow budget hotel was not up to the standard of hotel we have had previously.
15 października 2026
Odpowiedź od National Holidays
Thank you for sharing your feedback regarding your recent trip. We understand how frustrating it must have been to experience such significant delays with your transfer connections, leaving you with very little time at your hotel before your show. We also acknowledge your disappointment with the accommodation standards. We are actively reviewing our transport schedules and hotel partnerships to prevent these timing and quality issues from happening again.
Snowdonia Trip
The trip to Llandudno and Snowdonia was very
enjoyable indeed. The hotel was good and the
driver was helpful.
26 października 2026
Odpowiedź od National Holidays
We're glad you enjoyed your experience exploring the beautiful region. We appreciate your kind words about our lodging and helpful team.
Tiring day
Although the holiday was not expensive, the change of pick up destination and the choice of over night accommodation were a disappointment. Driving through rush hour london traffic is not fast and not a joy after being on the bus for 9 hours. This led to very late arrival for to get anything to eat before the show. I think a higher price and hotel nearer our intended destination would be better. Same for getting back into Lonfon on the second day.
26 października 2026
Odpowiedź od National Holidays
We appreciate you taking the time to share your feedback regarding your recent trip. We are very sorry that the altered departure point and the location of the overnight lodging caused such a delay, leaving you with a long journey and very little time to dine before your performance. We want our journeys to be relaxing, and we acknowledge that navigating heavy city traffic after a long drive is not a good experience. We are currently reviewing our itineraries and hotel selections to see how we can better balance cost and convenience for future tours. Thank you for helping us improve our services.
Odpowiedź od National Holidays
We are so glad to hear that you had a wonderful experience with your driver. Thank you for taking the time to share your kind feedback with us.
A very good trip
This is the 3rd short break coach trip we have been on. The first 2 were with a different well known company which were good but the hotels were tired and the diners were a bit like school diners, just OK.
This was different, the hotel was relatively modern and in pretty good shape. The diners (and breakfasts) were really good and we enjoyed them all.
If I was forced to be critical, all our outings were about an hour from the hotel along the same roads but that may be the compromise for the good hotel.
Something that would be an improvement, would have clarity over lunch arrangements, on a couple of occasions we bought sandwiches to find out that we would be stopping off where there were cafes and shops.
12 października 2026
Odpowiedź od National Holidays
We are glad you enjoyed your experience with us, especially since this was your third coach holiday. We are happy to hear that our choice of accommodation met your standards and that the dining options provided a satisfying experience during your stay. We appreciate your feedback regarding the travel times to our daily destinations, and we agree that selecting a higher quality hotel can sometimes mean journeying a bit further to reach key attractions. Your constructive point about the midday dining plans is very helpful. We recognize that clearer communication about our scheduled stops would have prevented you from buying unnecessary food, and we will work with our planning team to ensure future itineraries provide more detailed information about lunch stops and available facilities. Thank you for sharing your thoughts with us, as your detailed review helps us refine our services for future journeys.
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