Nala's Baby Recenzje 

2019
Wynik TrustScore: 4.5 na 5

4,6

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

From start to finish my experience overall was very good ,viewed items and all offers with ease,then paid with ease I was happy with the prompt turnaround of the items and received packaged well... Zobacz więcej

Oceniono na 5 z 5

Excellent service I bought the bundle set for my baby grand daughter but love the smell so much I bought the moisturising lotion for myself. It feels gentle, smells gorgeous without being overpo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was a bit apprehensive at first as I usually purchase products from Boots, but they were sold out. I’m so glad I decided to order direct instead! The products are great quality, my order was dispatc... Zobacz więcej

Oceniono na 5 z 5

I tried Nala’s baby on a whim, I started with the vanilla cloud range but never looked back. It’s always my first stop for my toddlers bits and bobs and we’ve been trying all the different ranges but... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Automat z produktami do pielęgnacji skóry
  2. Sklep z artykułami dla niemowląt
  3. Sklep z produktami do włosów

Napisane przez firmę

Nala’s Baby was created from a genuine place of love before anything else, from a family that wanted the absolute best for their daughter’s hair & skin. We offer a natural, clean and trusted take on skin and hair care for the family. Our products have been scientifically created to cater to your little one from a newborn all the way through to childhood. Here at Nala’s Baby, we understand how sensitive your baby’s skin can be, and how important it is to choose the right products without worry. Our products are natural, soothing and nourishing, with beneficial ingredients for your little cub. Our entire natural range is paediatrician and dermatologcally approved. We are also suitable for sensitive skin, as well as being vegan, tear free and cruelty free. Being socially responsible, it was a priority for us to source ethically and ensure our products are environmentally friendly and recyclable. We are also rated 0 (cleanest) on the world’s largest ingredient rating app, ‘Think Dirty’. We are proud to be the only baby brand in Boots retail stores with a verified range that achieves this rating. Nala’s Baby is a brand you can trust with your little cub’s skin and well-being.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 91% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(2019)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 405

Napisz recenzję
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Oceniono na 1 z 5

I have emailed regarding this issue but…

I have emailed regarding this issue but had no response.

I received my order of the new scent collection and when opening my parcel I could see and feel the carboard box was damp and swelled.
Two of the bottles had leaked but one a lot more than the other.

The bottles just all pilled in a box with no other packaging… not quite good enough

1 lipca 2026
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Melissa,

We're so sorry to hear your order arrived in this condition. We completely understand how disappointing this must have been.

We're pleased we were able to get this resolved for you, and a replacement has now been arranged. We hope you enjoy it when it arrives, along with the rest of your order.

Thank you for your patience and for giving us the opportunity to put things right💛

Oceniono na 1 z 5

Do not use please do a patch test 1st

So pleased we didn't use this on my 4 month old grandson. My daughter and her daughter aged 7 both came up in a raised rash. Avoid Avoid

5 lipca 2026
Opinia niezależna
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Dawn,

We’re so sorry to hear that your daughter and granddaughter experienced a reaction to one of our products. We'd like to get some more information from you.

Please drop us an email to info@nalasbaby.com so we can take a look into this.

Thank you in advance and speak soon.

Oceniono na 5 z 5

Bundle set for my baby…

Excellent service
I bought the bundle set for my baby grand daughter but love the smell so much I bought the moisturising lotion for myself. It feels gentle, smells gorgeous without being overpowering, and leaves the skin feeling incredibly soft and nourished.

The natural ingredients were a big reason I chose the range, and it certainly lived up to expectations. The quality is excellent, the packaging is beautiful, and it feels like a real treat to use every day.

I wouldn’t hesitate to recommend Nala’s Baby to anyone looking for gentle, effective skincare for little ones or even for adults with sensitive skin. I’ll definitely be purchasing again.

12 czerwca 2026
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Odpowiedź od Nala's Baby

Hey there,

Thank you so much for your wonderful review! We're so happy to hear that both you and your granddaughter are enjoying our products. It means the world to us that you love the natural ingredients, gentle formulas and even the packaging. Thank you for your recommendation and support, we can't wait to welcome you back again soon! ✨

Oceniono na 5 z 5

5 stars

10/10 Value for money

12 czerwca 2026
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Odpowiedź od Nala's Baby

Thank you so much for your 5-star review! ⭐️

We're so pleased to hear you think our products are great value for money. Thank you for your support! ✨

Oceniono na 5 z 5

Detangler spray

As a mum of two girls, the only products I use on their hair are from Nala’s Baby, especially the detangling spray. I’ve been buying it ever since it launched and absolutely love it.
I did recently have an issue with one of the spray nozzles, so I reached out to their customer service team. They dealt with it so professionally, went above and beyond to put things right, and were incredibly kind throughout the whole process. It was also reassuring to find out the nozzle issue wasn’t just me!
The replacement bottle I’ve been using has been working perfectly, and the level of customer service has honestly been amazing. It’s so nice to support a brand that genuinely cares about its customers.

18 czerwca 2026
Opinia niezależna
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Sara,

Thank you so much for your lovely review!

We're so pleased to hear you love our Detangling Spray, and we're glad we could get the nozzle issue resolved for you. Your kind words about our customer service mean so much to the team.

Thank you for your continued support! 💛

Oceniono na 1 z 5

Warning this product causes allergic…

Warning this product causes allergic reactions.
This is an update on my original review.
I looked at reviews on Trustpilot& Boots website as I bought this product from them.
There are only 1* and 5* reviews. On the Boots website all of the 5* reviewers had been given samples. None of the 1* reviewers had. I have made a formal complaint to Trading Standards & Boots. Boots have been brilliant and have offered me a full refund. If you bought this product from Boots and want to lodge a complaint their customer care number is 0345 0708090. In my opinion this product is unfit for purpose and need to be recalled.

1 czerwca 2026
Opinia niezależna
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi,

We’re so sorry to hear that you experienced a reaction to one of our products. We'd like to get some more information from you.

Please drop us an email to info@nalasbaby.com so we can take a look into this.

Thank you in advance and speak soon.

Oceniono na 5 z 5

Absolutely addicted to Nalas baby as a…

Absolutely addicted to Nalas baby as a whole adult lol. It smells good, is natural and I adore the little collections.

4 czerwca 2026
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Stacey,

Thanks so much for your lovely review

We’re so glad you’re enjoying the products, and the scents too! Really appreciate you taking the time to share 💛

Oceniono na 5 z 5

Amazing products

I tried Nala’s baby on a whim, I started with the vanilla cloud range but never looked back. It’s always my first stop for my toddlers bits and bobs and we’ve been trying all the different ranges but vanilla cloud is his favourite of the bunch. He’s crazy for the Paw Patrol offering making bath times more fun for him now.

12 maja 2026
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Ed,

We’re so glad you gave Nala’s Baby a try and that it’s become a go-to for your little one. Great to hear Vanilla Cloud is still the favourite, and that Paw Patrol is making bath time even more fun for your little one! ☺️

Oceniono na 5 z 5

Great products the only ones my…

Great products the only ones my granddaughter can use , really gentle on her skin and smells lovely 🥰

24 kwietnia 2026
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Sally,

Thanks so much for your lovely review 🤍

Really glad to hear the products are suiting your granddaughter’s skin and that she’s getting on well with them!

Oceniono na 4 z 5

This is my first time ordering your…

This is my first time ordering your products, and so far it's good as i was expecting it. Will order more very soon. Delivery was good

16 czerwca 2026
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Odpowiedź od Nala's Baby

Hi Ammi,

We’re really glad to hear your first order went well and that delivery was smooth. We really appreciate you taking the time to share this, and we look forward to having you shop with us again soon! ☺️

Oceniono na 5 z 5

Nala baby moisturiser creams

I love nalas baby im 35 year old women and I use it becuase I have sensitive skin it makes your skin soft and this is now my go to moisture creame i use it on my kids and they love it.smells nice aswell so definitely recommend. Also the price is reasonable I got 3 lotions and strawberry springs body butter for £24 thats an amazing price.

16 czerwca 2026
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Cheanelle,

We’re really glad to hear you and your little ones are enjoying the products and that they’re working well for sensitive skin.

Really appreciate you taking the time to share this with us! 🫶

Oceniono na 5 z 5

Love Nala’s Baby and love their customer service

Have loved Nala’s Baby for a while now, and this experience has only made me love the brand even more. Their customer service was incredibly quick to respond and the resolution was handled promptly and professionally.

It’s so reassuring to know that when you do need help, they genuinely care and act quickly. I already love their products, and their excellent customer service has reinforced why I keep coming back. Very much appreciated!

18 czerwca 2026
Opinia niezależna
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Anna,

Thank you so much for your lovely review! 🤍

We're so pleased to hear you had a great experience with our Customer Care team. Thank you for your continued support of Nala's Baby!

Oceniono na 2 z 5

I ordered the trio pack and I thought I…

I ordered the trio pack and I thought I would save money well I received this package couldn’t wait to start using this for my grandchildren opened it to find 2 bubble bath and 1 shampoo and body wash NOT what I wanted so I emailed them to tell them of my disappointment and I was asked to provide evidence and quickly they replied with an apology and I’m awaiting the moisturiser I originally wanted I have heard a lot of good things about this product so I can’t wait to use it

12 czerwca 2026
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Miss Barber, we're so sorry to hear about your experience and the mix-up with your order.

Thank you for giving our team the opportunity to put things right. We hope we were able to help resolve the issue quickly for you and that your replacement item arrives safely.

We're delighted to hear you've heard such great things about the range, and we hope you and your grandchildren enjoy using the product!

Oceniono na 1 z 5

I used Nala’s baby on my newborn and…

I used Nala’s baby on my newborn and she immediately came up in rashes over her stomach, chest, shoulders, back spreading down to her legs. I was given eczema treatment for my baby by the doctor and advised not to use it. 3 years later I thought I’d try Nala’s baby again as my daughter has not experienced any flare ups since and thought I’d give it another go. However exactly the same she is covered in red rashes and is complaining of discomfort. Being this is for sensitive skin I am horrified it has happened twice.

15 czerwca 2026
Opinia niezależna
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Ella,

We’re so sorry to hear that your little one had a reaction to one of our products. We'd like to get some more information from you.

Please drop us an email to info@nalasbaby.com so we can take a look into this.

Thank you in advance and speak soon.

Oceniono na 5 z 5

Everything about Nordic Cotton is…

Everything about Nordic Cotton is exceptional. The ingredients in the products are perfect for not just babies but also adults too😉. From I start using Nala’s baby products, my skin is softer and smoother.
Thanks again for giving us the best👍🏾.

12 czerwca 2026
Opinia niezależna
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Denise,

Thank you so much for your lovely review!

We're so happy to hear you're loving the Nordic Cotton collection and that it's helping leave your skin feeling softer and smoother.

We truly appreciate your support and are so grateful to have you as part of the Nala's Baby family! ✨

Oceniono na 1 z 5

Missing items

I only received 3 items from my order, disappointed that I was not notified that the items were not available or haven’t received a refund for those missing items.

3 czerwca 2026
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Ninella,

We're so sorry again for the inconvenience caused with your order.

We appreciate your patience while we looked into this, and we're glad we were able to resolve this for you.

Thank you for your understanding, and we hope to have the opportunity to provide a smoother experience for you in the future.

The Nala's Baby Team 🤍

Oceniono na 5 z 5

Very good product

26 maja 2026
Logo Nala's Baby

Odpowiedź od Nala's Baby

Hi Vini,

thank you for taking the time to leave us a review, we're so glad you're a fan of our product ☺️

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