My straightener stopped working a couple of days prior to the end of the warranty period. I filed a claim online and was really impressed with how easy the process was. I returned my straightener an... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My straightener needed repairing after 2 years iCloud were great! Communication via email was outstanding postage paid to send straightener back and replaced it with a brand new one 😄 Thanks ICloud... Zobacz więcej
Reakcja na opinię
Fantastic product and service - I am wrapped with my new hair straightener. I realised my old straightener wasn't doing the job as well as it used to (15yrs old) so decided to treat myself. I have not... Zobacz więcej
Reakcja na opinię
I ordered a straightener after using a rival brands products for years and being disappointed by the quality and longevity of their straighteners. Recommended Cloud Nine by my hairdresser, and am so s... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o CLOUD NINE
Napisane przez firmę
IT’S TIME TO DO RIGHT BY OUR HAIR, RIGHT?
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
REVOLUTIONARY
Our radical, revolutionary technology ensures that you never have to compromise on your hair's health and style, no matter what products you use.
SUSTAINABLE
We’ve launched the industry’s first iron recycling scheme and our commitment to sustainability doesn’t stop there.
Whatever your hair type, whatever your look, we’ve created products that get your kind of style, to leave you feeling unstoppable.
CLOUD NINE Guarantee
45 DAY Money Back Guarantee
If for any reason you wish to return a product that you have recently purchased from cloudninehair.com.au, your order is covered by our 45-day money back guarantee.
Dane kontaktowe
Zjednoczone Królestwo
- au-info@cloudninehair.com
- cloudninehair.com.au
4,7
Doskonała
3 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od CLOUD NINE
Hi Rachael, we are delighted to have been able to help. Thank you for sharing your fantastic feedback. Cloud Nine x
Love my new cloudnine straightener it's…
Love my new cloudnine straightener it's the best
17 listopada 2025
Odpowiedź od CLOUD NINE
Hi Alison, thank you for taking the time to leave your feedback, we're so happy to hear you are loving your new iron Thank you, Cloud Nine x
My straightener needed repairing after…
My straightener needed repairing after 2 years
iCloud were great! Communication via email was outstanding postage paid to send straightener back and replaced it with a brand new one 😄
Thanks ICloud for your outstanding service and fast delivery
10 kwietnia 2026
Odpowiedź od CLOUD NINE
Thank you for your 5* review. We’re delighted to hear that our Customer Experience Team was able to support you so effectively and that the communication, return process, and replacement all met your expectations. Cloud Nine
Warranty claim
My straightener stopped working a couple of days prior to the end of the warranty period. I filed a claim online and was really impressed with how easy the process was. I returned my straightener and within a couple of weeks, received a brand new straightener in the mail. Very happy with the customer service.
10 kwietnia 2026
Odpowiedź od CLOUD NINE
Thank you for sharing your experience. We’re pleased to hear that the warranty process was smooth and straightforward for you, and that our Customer Experience Team was able to support you efficiently. Cloud Nine
LIES & FRAUD!
LIES & FRAUD!
Anything to suck more money from you.
I am fine overpaying for good quality if it is my decision but not being force after ordering.
Using safety recalls to upsell products is just disgusting.
8 kwietnia 2026
Odpowiedź od CLOUD NINE
We’re sorry to hear about your disappointment. Our Customer Experience Team has already been in touch to support you with your enquiry. Cloud Nine
Love the colour and works well
It is a great colour and works well.
I did think it was going to be made out of a better material, it is super light which is great. The brush and comb are good but again the material used doesn’t feel like quality as I think it might be plastic
7 kwietnia 2026
Odpowiedź od CLOUD NINE
Thanks for the review! Glad to hear that you like your new products! Cloud Nine x
Best straightening iron I’ve ever used
Best straightening iron I’ve ever used. Gets my hair (normally wavy and frizzy) dead straight after only one pass.
7 kwietnia 2026
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to hear that you're loving your new Touch Iron! Cloud Nine x
Cannot thank this company enough for…
Cannot thank this company enough for their honesty and super fast help. Honoured a faulty item, turn around was super fast. Very responsive A++++
Best products
7 kwietnia 2026
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to that our Customer Experience Team were able to help! Cloud Nine x
Great product!
Fast shipping, great communication and best straightener I have ever had!
7 kwietnia 2026
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
I have had a GHD for past 15 years and…
I have had a GHD for past 15 years and my only regret in life is not having a Cloud 9 Instead. Super happy with the wide tong for bouncy big curls that look beautiful brushed out.
7 kwietnia 2026
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Odpowiedź od CLOUD NINE
Thank you for your feedback. We’re glad to hear you found the service easy and had a good experience. Cloud Nine
Love dealing with Cloud Nine
Love dealing with Cloud Nine. There products are amazing & so is there customer service
2 kwietnia 2026
Odpowiedź od CLOUD NINE
Thank you for your kind words. We’re delighted to hear that you love dealing with Cloud Nine and that you’re happy with both our products and our Customer Experience Team. Cloud Nine
I’m extremely disappointed with this…
I’m extremely disappointed with this purchase. I bought this item on 29 December 2025 as a gift, and when I opened it, the display was already scratched/damaged. It’s honestly embarrassing to give something like this as a present.
It doesn’t feel like a brand-new product at all — it actually looks like a used item. Very poor quality control. Unfortunately, I didn’t have time to return it since I needed it for New Year, which made the situation even worse.
Overall, a very bad experience. I would not recommend buying this product.
17 grudnia 2025
Odpowiedź od CLOUD NINE
Thank you for taking the time to share your experience. Our products have a protective film over the LED panel, which can be carefully peeled off. In some cases, it can be quite difficult to spot.
I can see that our Customer Experience Team has already been in contact with you to support your enquiry. Cloud Nine
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Excellent to deal with and love my…
Excellent to deal with and love my product very much.
26 marca 2026
Odpowiedź od CLOUD NINE
Thank you for your 5* review. We’re delighted to hear that your new Contouring Wide Iron meets your expectations. Cloud Nine
This is the greatest hair tool I've…
This is the greatest hair tool I've ever bought. My hairdresser recommended Cloud Nine and I'm so glad she did. Though maybe I don't need her as much anymore. First time my hair looks as good as when she does it.
27 marca 2026
Odpowiedź od CLOUD NINE
Thank you for your kind words. We’re thrilled to hear that you’re loving your new Wide Iron and achieving salon-quality results at home. Cloud Nine
It's not the company itself.
It's not the company itself.
The hair straightner has already stopped vibrating after 4 uses.
26 marca 2026
Odpowiedź od CLOUD NINE
Thank you for taking the time to share your experience. Revive Mode can be easily switched off if preferred. Our Customer Experience Team has already been in touch with you to provide further assistance and support with this matter. Cloud Nine
I was given an voucher towards another…
I was given an voucher towards another purchase from Cloud 9 and didn't realise it had an expiry date...however customer care gave me an extra week to order my item, and use the Voucher, now that's good business!
26 marca 2026
Odpowiedź od CLOUD NINE
Thanks for the glowing 5* review! Glad to hear that our Customer Experience team were able to help you! Cloud Nine x
Easy to navigate
Easy to navigate. So many different choices. The survey to choose your product and heat settings is helpful.
Fast delivery. Parcel in great condition
5 lutego 2026
Odpowiedź od CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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