Mytaxe Recenzje 

1345
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

They have made changes to my bookings last minute. Had to remain behind whilst my family went to Birmingham alone because of their mess. They made me pay for an extra vehicle because they had initiall... Zobacz więcej

Oceniono na 5 z 5

We booked drop off and pick up from Luton airport. The service and communication was great and it was much cheaper than leaving our car in a long term car park.

Oceniono na 4 z 5

The taxi service was great but booking was messy and time consuming. The site is not user friendly. Several phone calls eventually seemed to work, but in the meantime my credit card was blocked, due ‘... Zobacz więcej

Oceniono na 5 z 5

We've used Mytaxe several times on our trips to the UK. As soon as we make a reservation, the communication is timely and clear. The drivers are always prompt and courteous, reaching out with texts an... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Taksówki

Informacje przekazane przez różne źródła zewnętrzne

We have now claimed this business and reviews we had earlier couldn't be confirmed as legitimate. We were unaware that we can also request reviews from our thousands of happy customers. About us: We pride to bring in the best deals to and from all London airport transfers quotations. Be it airport ((Heathrow, Gatwick, Stansted, Luton, Southend, Birmingham, Manchester, Bath, Bristol, etc), seaport (New Haven, Ramsgate, Weymouth, Southampton, Harwich, Dover, Plymouth, Portsmouth etc) any destination across UK, our platform has best deals from recognized service providers. Visit us to get the best deals on minicabs and private hires. Support rendered 24*7 via call, chat, and email.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 16% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(1345)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 88

Napisz recenzję
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Oceniono na 1 z 5

Warning to fellow drivers:

Warning to fellow drivers:
I strongly advise all drivers to be very cautious when dealing with this company. My experience with them has been extremely disappointing and unprofessional. They asked me to complete a transfer job, promising payment afterward, but despite numerous follow-ups, I have not received any payment to date.
They keep giving excuses—saying they’ll pay “tomorrow” or “soon”—but nothing ever happens. It’s become clear they have no intention of paying me.
If you’re thinking of working with them, make sure to get full payment upfront. Do not agree to work on partial payment or promises—they simply cannot be trusted. In my opinion, they are running a scam and are taking advantage of honest drivers.
Stay away and protect yourself from fraud.

30 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Warning warning warning this service is…

Warning warning warning this service is a scam, I booked a return journey from Manchester Airport to Liverpool a week ago was quoted a price paid up front and when i arrived at the airport they didn't pitch up, i then had to pay £100 for an airport taxi to take me to my destination.upon contacting them hours latter they apologised and said if i waited 5 minutes they would send another driver???
I then asked them to contact me and confirm the return journey before the due date, they did indeed contact me and told me that the driver they had for that journey was no longer available and i would now have to pay more money in order for them to send a car!!!!!!!
Do NOT go near this ripoff company.

22 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Confusing and stressful

So many emails about bookings and confirmations and the bookings that we asked for bore no resemblance to the price that was eventually charged. We found no way to pay the whole cost on line and the local taxi that did pick us said the price he would have charged us was considerably less than that charged by Mytaxe.
Communication with Mytaxe was difficult as they never replied to emails but did respond to WhatsApp and eventually a phone call
I am glad that some people had a good experience with this company - we did not and would advice to by pass them and just call you local taxi service. It will save you money and stress

6 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Efficient communication and…

Efficient communication and arrangement. Everything went perfectly well, could pay online a deposit and the driver by card. The office person Jessy and the driver Donna, congrats !

26 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Unsatisfactory experience of Mytaxe.

My experience of Mytaxe is that they are unreliable and poor communicators.

I booked the taxi 3 weeks in advance. They took our money up front then let us down on the day. In fact they lied, saying they were outside, then that they were 7 minutes away and then told us they were broken down on a motorway and unable to come. They then asked for £200 more for them to send a alternative vehicle. At my outrage, they reduced this to £85.
I said I was not prepared to pay any more money on the initially agreed fixed pre-paid price, I threatened to report them.
I have since received a full refund and an apology.
I will not be using them again. The whole experience was very stressful.

14 kwietnia 2025
Opinia niezależna
Logo Mytaxe

Odpowiedź od Mytaxe

We sincerely apologize for the inconvenience caused. Due to the short notice of your reservation, we were unfortunately unable to fulfill the service as booked. As a goodwill gesture, we initiated your refund immediately upon realizing we couldn’t accommodate your request.

We take pride in delivering reliable service, and this situation does not reflect our usual standards. We’d greatly appreciate it if you could reconsider your review, as the refund was processed promptly. If there are any delays, please let us know so we can assist further.

Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.

Best regards,

Oceniono na 1 z 5

A Disappointing and Unprofessional Experience

I recently booked an airport pickup with Mytaxe, relying on their assurances of punctuality and flight tracking capabilities. Unfortunately, my experience was far from satisfactory.

Despite confirming in advance that they would monitor our flight and arrive on time, the driver was 45 minutes late. This significant delay was particularly frustrating as we had been explicitly reassured that their service was reliable and that they would be there promptly upon our arrival.

To make matters worse, every time we called for an update, we were told the driver was “10 minutes away”—which was simply not true. This pattern of misinformation continued throughout our wait, making it clear that we were being lied torather than given an honest update.

When the driver finally arrived, another issue arose: they demanded payment in cash, despite our booking confirmation stating that card payment was accepted. This sudden change forced us to disturb a colleague at 10pm at night, leading to a frustrating argument over the phone before they had to use their personal card to resolve the situation.

Overall, this was a very poor service—unreliable, dishonest, and lacking in basic professionalism. I would not recommend Mytaxe to anyone looking for a stress-free and trustworthy transport provider.

15 marca 2025
Opinia niezależna
Logo Mytaxe

Odpowiedź od Mytaxe

Dear Flo,

Thank you for taking the time to share your feedback about your recent experience with Mytaxe. We sincerely apologize for the inconvenience and frustration caused during your airport pickup. Please allow us to address your concerns and provide clarity on the situation.

Upon reviewing your booking and conducting an initial investigation, we can confirm that your flight was tracked as per our policy. However, we would like to clarify that our flight tracking service is designed to monitor delays and cancellations, not early arrivals. Since your flight arrived earlier than scheduled (8:30 PM instead of the expected 9:30 PM), this fell outside the scope of our guaranteed tracking service. Our drivers’ schedules are pre-planned and committed to other duties, making it challenging to accommodate early arrivals without prior notice.

Regarding the pickup time, our records indicate that the driver arrived at 9:45 PM, which was 15 minutes later than your scheduled pickup time of 9:30 PM. This delay occurred because you initially informed the driver to cancel the pickup, prompting the driver to stop en route. When you later requested the driver to return, this caused the 15-minute delay. We understand how this miscommunication may have added to your frustration, and we apologize for any inconvenience this may have caused.

With respect to the payment, we would like to clarify that your booking was made by your employer/producer, who agreed to a deposit and payment on the day with the driver. As per our records, the driver offered both cash and card payment options, but requested cash on the day. However, when you mentioned that your employer/producer would handle the payment, our controller promptly contacted them and processed the payment by card. We have all records on file, including WhatsApp communications, chats, and calls, which confirm this. While we regret any misunderstanding or miscommunication that may have occurred between your producers, we would like to assure you that the payment process was resolved as agreed.

At Mytaxe, we strive to provide reliable and professional service, and we deeply regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we will use it to improve our processes and communication to prevent similar issues in the future.

However, we must address the claim of dishonesty in your review, which we find unacceptable and damaging to our reputation. This allegation is not supported by the facts, as demonstrated by our records and the resolution of the payment issue. We kindly request that you remove this claim from your review, as it is misleading to other potential customers and does not reflect the reality of the situation. Please note that such unsubstantiated claims may be subject to review by our legal team for potential defamation.

We take pride in our commitment to punctuality, transparency, and customer satisfaction, and we are confident that the majority of our customers have had positive experiences with us. If you would like to discuss this further or provide additional details, please feel free to contact us directly at info@mytaxe.uk. We value your business and hope to have the opportunity to restore your trust in our services.

Thank you for bringing this to our attention.

Best regards,
The Mytaxe Team

Oceniono na 5 z 5

Excellent service with clear…

Excellent service with clear instructions.
Flights cancelled and then delayed we were to arrive into Heathrow late with no chance of Bus or Train to home.
Used the e-mail quote service whilst sat in Polish airport and got a price and confirmation of service.
On arrival I had a text and collection instruction.
The driver and car were top class and the journey was painless.

23 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

100% satiesfied

From the booking to the drop off at the airport everything was perfectly organized and went smoothly.
I found the service in the internet and i was contacted via Whats app.I had to pay 1/3 of the price upfront. I got a booking number and got the contact of the driver. I contacted him and made sure, he will be there on time. He picked me up 5 minutes earlier, helped me with my luggage and communicated with me in a way which created a trusting atmosphere. He was very polite, the taxi was clean and he drove in a very responsible and safe way.I will book with this service again when i am in the UK.

21 stycznia 2025
Opinia niezależna
Oceniono na 4 z 5

I have been using MyTaxe for years now…

I have been using MyTaxe for years now and they are very reliable. The only problem I have with them is that they notify you very late as to who your driver is - and you cold be in the air (if flying from Oz) without knowing whether there will be someone there - there ALWAYS has been though.

13 stycznia 2025
Opinia niezależna
Logo Mytaxe

Odpowiedź od Mytaxe

Dear Lisbeth,

Thank you for being a loyal MyTaxe customer over the years and for your positive feedback about our reliability. We truly value your continued trust in our services.

We understand your concern regarding late notifications about driver details. A few years ago, we used to allocate drivers 24 hours in advance. However, with advancements in technology, we now track drivers in real time to ensure maximum efficiency. Unfortunately, especially after COVID, we’ve faced numerous last-minute driver withdrawals due to illness, which sometimes forced us to make last-minute changes to avoid disruptions in service.

To minimize confusion and adapt to these challenges, we’ve implemented a policy to allocate drivers closer to the pick-up time, typically within 6 hours of your journey. For bookings made more than 24 hours in advance, we always send driver details via email or WhatsApp once assigned. This ensures you have the most accurate information when you land.

We sincerely appreciate your understanding and patience as we continue to improve our processes to serve you better. If there’s anything else you’d like to share, please feel free to reach out.

Best regards,
The MyTaxe Team

Oceniono na 5 z 5

It was excellent trip from Heathrow to…

It was excellent trip from Heathrow to wales and the driver was amazing person

20 stycznia 2025
Opinia niezależna
Logo Mytaxe

Odpowiedź od Mytaxe

Dear Sharma,

Thank you for your wonderful feedback! We’re delighted to hear that your trip from Heathrow to Wales was excellent and that our driver made a great impression. We take pride in ensuring our customers have a comfortable and enjoyable journey, and it’s fantastic to know we met your expectations.

We look forward to serving you again in the future. If there’s anything else we can do to make your experience even better, please let us know!

Best regards,
The MyTaxe Team

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