I signed up for a trial for less than $9.99 to test the program. The next thing I knew, I was billed $49 for what I assumed must be an annual subscription. A month later, I received another $49 billi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am blown away by the quick response I received from Caroline. I was shown kindness and compassion with the issue l was having with my account. I was very impressed with Caroline's support in making... Zobacz więcej
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I didn’t know why I was paying $70 a month for what I thought was a onetime life purchase. It turned out I had 2 accounts. One I was paying monthly for. It’s a shame the app didn’t realize earlier how... Zobacz więcej
Reakcja na opinię
Had a major meltdown initially but Caroline and Sam were exceptionally successful in assisting me to be a lifer. How you go from not wanting to stay to not wanting to leave, now that’s what I call cus... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Dane kontaktowe
Florinis 7, Greg Tower, 1065, Nicosia, Cypr
- trust@myplantin.com
- myplantin.com
4,3
Doskonała
458 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent customer support
One thing I can certainly say about the customer service that I received from the Plantin app customer service representative is that she was really professional and amicable. She listened to my concerns, and I am very satisfied with my outcome.
6 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Wow, thank you so much for sharing this! 🌱
We’re truly happy to hear that our customer service representative made you feel heard and supported. Providing professional, friendly, and caring assistance is very important to us, so your words mean a lot!
PlantIn Team 🌱
I ordered the trial subscription
I ordered the trial subscription . I canceled it after 2 days . They took money out of my bank account 2 times already for the trial subscription and for a premium subscription. A total of $40.00 and continue to ignore my request for a refund . It’s been almost a month and I’ve heard nothing from them and no refund . I would not recommend this app to anyone .
8 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Dear Connie,
Thank you for sharing your experience. We’re truly sorry for the frustration and inconvenience caused by the charges and the delay in resolving your refund request - we understand how upsetting this must feel.
This is not the experience we want for our users. We take billing and refund concerns very seriously, and we’d like to investigate your case as soon as possible. Please contact us directly at trust@myplantin.com with the email address used for your account, payment details, and any transaction references so our team can review the situation and work toward a resolution.
We sincerely apologize for the stress this has caused and appreciate you bringing it to our attention. Our goal is to ensure fairness, transparency, and proper support, and we hope to make this right.
PlantIn Team 🌱
I tried the Plantin app and decided it…
I tried the Plantin app and decided it wasn't for me. When I asked to cancel Plantin was very helpful no stress. It was canceled right away and refunded. I appreciate the way things were handled .
14 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thanks for sharing your experience with us! 🌱
We’re glad to hear that canceling was easy, stress-free, and handled right away - along with your refund. Making sure things are smooth and respectful, even when someone decides not to continue, is really important to us.
We appreciate your kind words and the chance you gave PlantIn. If you ever come back, we’ll be happy to welcome you!
Growing together,
Your PlantIn Family 💚
When I submitted my question they…
When I submitted my question they responded right away.
19 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Aww, thank you so much for your kind words! 🌟
We’re really happy to hear that our team responded to your question right away. We love being here to help whenever you need us!
If you ever have more questions or need assistance, just give us a shout. Wishing you all the best!
PlantIn Team 🌱
Client support
I had purchased the subscription by mistake and couldn’t manage to cancel it. Customer service responded very quickly and cancelled the subscription on my behalf. Very professional, thank you.
19 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thanks for the 5 stars, Chiara! 🌿
We’re really happy to hear our customer service team was quick to help and made canceling your subscription easy. We’ll be sure to pass along your thanks—it means a lot to us!
If you ever need anything else, we’re always here for you. Wishing you all the best!
PlantIn Team 🌱
I asked them for a refund that was a…
I asked for a refund, it was a mistake. I never subscribed to the product, it was a accident and they gave it right back. easy and simple...
18 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Dear Crystal,
Thank you for taking the time to share your experience with us.
We’re glad to hear that when you reached out about the mistaken charge, our team was able to quickly review your request and issue the refund without any complications. Providing fair, prompt, and understanding support is very important to us, and we’re happy we could resolve this for you smoothly.
We truly appreciate your feedback and your trust, and we’re always here if you need any assistance in the future.
Warm regards,
Plantin Team 🌱
Ich bedanke mich sehr
Ich bedanke mich sehr, dass Sie sich meinem Problem angenommen haben und es umgesetzt haben. Das zeigt Seriosität und ich werde Sie auf jeden Fall weiterempfehlen. Vielen lieben Dank, Patricia Nipps
19 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Dear Patricia,
Thank you so much for your thoughtful and generous message.
We truly appreciate you taking the time to share your experience. It means a lot to hear that our team was able to take ownership of your concern and resolve it professionally. Providing reliable, attentive support is something we take great pride in, and your kind words affirm that commitment.
We’re especially grateful for your willingness to recommend us—there’s no higher compliment. Please know that we’re always here should you need assistance again in the future.
Warm regards,
The Team 🌱
It didn’t work for my coins
It didn’t work for my coins , they where not recognized. But the support was helpful and kind , thank you very much.
26 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Dear Claudi,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your coins were not recognized as expected, and we understand how frustrating that can be. While we regret the inconvenience this caused, we’re glad to know that our support team was able to assist you in a helpful and kind manner.
Your feedback is truly appreciated, as it helps us identify areas where we can continue to improve and ensure smoother functionality for all users. Please rest assured that we take matters like this seriously and are always working to enhance the reliability of our service.
If you have any further questions or need additional assistance, our team is always here to help.
Warm regards,
PlantIn Team 🌿
Odpowiedź od PlantIn app
Dear Ramona,
Thank you so much for taking the time to share your kind feedback.
We’re delighted to hear that you found our team polite and courteous—those values are at the heart of how we strive to support our users every day. Your words mean a great deal to us and truly motivate our team to keep delivering a positive, respectful experience.
We’re grateful for your trust and are always here if you need anything in the future.
Warm regards,
The Team 🌱
Margaret made it easy to cancel
Margaret made it easy to cancel. Thanks so mcuh.
18 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Aww, thank you so much for your kind words, Judy! 🌱
We’re really happy to hear that Margaret made the cancellation process easy for you. We’ll be sure to pass along your thanks to her - it will truly make her day.
If you ever decide to return or need help with your plants in the future, we’ll be right here. Wishing you all the best!
PlantIn Team 🌱
Customer service was ok
Customer service was ok, considering the holidays...not great. The apps stink!
30 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Dear Bobbe,
Thank you for sharing your honest feedback with us.
We’re sorry to hear that your experience with the app did not meet your expectations and that our customer service fell short during the holiday period. While response times can occasionally be impacted during peak times, we understand how important timely and effective support is, and we regret any disappointment this caused.
Your comments about the app are especially valuable to us. Feedback like yours helps us identify where improvements are needed, and we take it seriously as we continue working to enhance both functionality and overall user experience.
We truly appreciate you taking the time to share your thoughts. If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to reach out at support@plantin.xyz.
Kind regards,
PlantIn Team 🌿
I think you are fine just not for me…
I think you are fine just not for me right now.Thank you for refund I do need it.
17 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for your honest and kind message, Marilyn 🌱
We completely understand that PlantIn may not be the right fit for you right now, and we’re glad we could process your refund when you needed it. There are no hard feelings at all - your comfort always comes first.
If things change in the future, we’ll be here and happy to help. Take care and wishing you all the best! 🌿
Best regards,
PlantIn Team
There was no back and forth about it
There was no back and forth about it. I had mistakenly subscribed and I didn't have to go argue about being on a fixed income or anything. I would definitely go back and subscribe when I can afford to because of the ease of reaching the company and kindness they showed in not arguing and just giving me a full refund and canceling it for me. It can be so hard these days too get out of this electronic whirlpool.
13 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
That truly means a lot to us, Mireiile—thank you for taking the time to share this.
We’re really glad we could make the process simple and respectful for you. No one should feel stressed or pressured when reaching out for help, especially when it comes to subscriptions and finances. We completely understand how overwhelming the digital world can feel, and it was important to us to handle your request with kindness and without unnecessary back-and-forth.
We’d be happy to welcome you back anytime, whenever it feels right for you. Until then, please know we appreciate your trust and your thoughtful words—they genuinely encourage our team 💚
PlantIn Team
I received a polite and reassuring…
I received a polite and reassuring written email reply . All of my concerns were fully resolved with the refund I requested and cancellation of my subscription.
13 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
That’s wonderful to hear—thank you so much for sharing this, Magra!
We’re really glad our team could address all of your concerns and ensure everything was resolved just as you requested. Providing polite, reassuring, and effective support is very important to us, and it means a lot to know you felt taken care of.
If you ever have questions or need assistance in the future, we’re always here to help 🌱💚
PlantIn Team
They got back with me before I was…
They got back with me before I was charged again!
12 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
That's awesome to hear, Holli!
Thank you so much for sharing this experience! We’re really glad we were able to get back to you before another charge and help at the right time.
We’re happy our support team could assist you, and we’d love to welcome you back anytime. Wishing you all the best, and thank you for the kind words! 🌱💚
PlantIn Team
Planting app made three charges in two days and then continued for 49.99 a month can’t get it stopped from Apple Pay
I put plantain app on my phone to check it out. Then I received three chargers to you on the same day one for 9.99 then 26.99. Two days later for 49.99. Went to use it later on and decided to get rid of it deleted it then notice charges later on which continued at 49. 99 went to Apple a couple times trying to stop the payment which they couldn't do and to try and get my money back which obviously they couldn't do they just pulled another 49.99 12/29/25. So I would not recommend ever putting this app on your phone.
12 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Hello, Daniel,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and stress caused by the unexpected charges, and we understand how upsetting this situation must have been.
We take billing concerns very seriously and want to ensure every case is reviewed carefully. We kindly ask you to contact us directly at trust@myplantin.com with the email address used, Apple Pay details, and any transaction references. This will allow our team to fully investigate what happened and work toward a resolution.
Please know that our intention is never to cause confusion or inconvenience, and we are committed to supporting our users and clarifying any misunderstandings regarding subscriptions and payments. We appreciate you bringing this to our attention and hope to assist you further as quickly as possible.
PlantIn Team 🌱
I lost my phone,and was besides my…
I lost my phone,and was besides my self. I learned to compose an email,to which I've never done before, met Amelia. She was a god send,helped me figure out just how to cancel my subscription, get my refund, I had to go get a new phone, new bill, n couldn't afford Plantin! But as soon as I can, I'll give it another try. All because of the service I received from Amelia. Great job!
9 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
That's awesome to hear, Wannetta!
What an incredible story! Losing a phone is so incredibly stressful, but learning to compose your very first email in the middle of that chaos is a huge accomplishment—you should be very proud of yourself! We are glad that our Customer Support Team could have been of your assistance, and hope you will come back to us once yiu have a chance!
Thanks for sharing the love—we’re happy to have you with us 🌱💚
PlantIn Team
Customer service
Customer service was very helpful with my question. They understood the problem and solved it immediately
4 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thanks so much for the sweet note, Dorathy!
We’re really happy we could sort everything out for you so quickly — that’s the care we love to give!
We're always here for you,
PlantIn Team🌿💚
A problem with accounts was rectified…
A problem with accounts was rectified within a timely manner ...
26 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Thanks for the 5 stars, Pete! 🌱
We’re happy to hear that the account issue was resolved in a timely manner. Our team always aims to provide quick and reliable support so you can enjoy caring for your plants without interruptions.
Growing together,
Your PlantIn Family 💚
Refund
They let me know they were working on my refund in a timely manner, great customer service.
19 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Lisa, you just made our hearts swell!
We’re really glad to hear our team kept you informed and handled your refund promptly. Providing clear, timely support is very important to us, and your kind words truly mean a lot.
PlantIn Team 🌱
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.