It only took 2 emails to clear up the confusion of a free trial costing $9.99 & the app not what I was looking for. A refund is on the way & I appreciate the quick response from the customer service t... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very nice experience with this support. It's a very nice human communication, understanding and responding. Not some very bad AI :S And this support even human level has been very very good and supp... Zobacz więcej
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I signed up for a trial for less than $9.99 to test the program. The next thing I knew, I was billed $49 for what I assumed must be an annual subscription. A month later, I received another $49 billi... Zobacz więcej
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great app! it's very convenient to monitor plants and track when and how to care for them. also understand what's missing from the plant or what I'm doing wrong.
Informacje dotyczące firmy
Napisane przez firmę
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Dane kontaktowe
Florinis 7, Greg Tower, 1065, Nicosia, Cypr
- trust@myplantin.com
- myplantin.com
4,3
Doskonała
461 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Customer service
Customer service was very helpful with my question. They understood the problem and solved it immediately
4 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thanks so much for the sweet note, Dorathy!
We’re really happy we could sort everything out for you so quickly — that’s the care we love to give!
We're always here for you,
PlantIn Team🌿💚
A problem with accounts was rectified…
A problem with accounts was rectified within a timely manner ...
26 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Thanks for the 5 stars, Pete! 🌱
We’re happy to hear that the account issue was resolved in a timely manner. Our team always aims to provide quick and reliable support so you can enjoy caring for your plants without interruptions.
Growing together,
Your PlantIn Family 💚
Refund
They let me know they were working on my refund in a timely manner, great customer service.
19 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Lisa, you just made our hearts swell!
We’re really glad to hear our team kept you informed and handled your refund promptly. Providing clear, timely support is very important to us, and your kind words truly mean a lot.
PlantIn Team 🌱
Odpowiedź od PlantIn app
Dear Bryan,
Aww, thank you for your kind words! 🌱
We’re so happy to hear our team could quickly resolve your issue. Knowing you had a smooth experience truly makes our day.
We’re always here to support you and your plants, so don’t hesitate to reach out anytime. Happy planting! 🌿
PlantIn Team
Excellent
Customer Service got back within the same day. They solved my problem without hassle.
18 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Hey there, plant soul! 🌱✨
Your words just landed like sunshine on leaves! We're genuinely grateful you took the time to share your experience. Every piece of feedback helps us grow stronger (just like your plants, hopefully! 🪴).
Growing together,
Your PlantIn Family 💚
they took the time to understand why I…
they took the time to understand why I cancel and then helped me come back
1 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Hey, Sandra! 🌿💚
Thanks for keeping it real!
We are so pleased that our team took the time to understand your situation. Thank you for giving us a second chance and for sharing such a positive outcome!
Growing with you,
PlantIn Team 🌿
Está aplicación es una estafa
Está aplicación es una estafa! No hay forma de darse de baja de la subscripción. Me cobran 43€ al mes un robo y aún no la he usado. No son nada claros a la hora de explicar lo que estás pagando y la cantidad que yo seleccioné no es la que me están cobrando...No lo contrates.
17 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Oof, reading about charges hurts our hearts 💔🌱
We messed up with the subscription, and we own that. Would you be open to connecting at support@plantin.xyz? We'd love to understand more and make things right for you. Your experience matters to us!
Sincerely sorry,
PlantIn Team 🌿
I asked to cancel my subscription
I asked to cancel my subscription, and was answered with a positive reply the same day.
16 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Hey, there, great soul! That is excellent to hear!
We are so pleased that our team was able to provide a positive reply the same day regarding your cancellation. We know how important it is to have these requests handled efficiently and without delay.
Growing together,
Your PlantIn Family 💚
Odpowiedź od PlantIn app
Hey friend, we hear you on the navigation issue😔💚
This shouldn't have happened, and we're genuinely sorry it did. Let's talk about this – reach out to support@plantin.xyz, and we'll prioritize getting this resolved for you ASAP.
Here to help,
The PlantIn Family 🌱
Quick clear response with solid…
Quick clear response with solid information on my plants problem.
13 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Hey there, Gwen! 🌿💚
Huge thanks for the 5 stars! We're thrilled to hear that you got a quick, clear response with solid information to help solve your plant's problem. That's exactly what we aim for!
We’re always here to help you keep your plants happy and healthy. Don't hesitate to reach out if any other green questions pop up! 🪴✨
PlantIn Team
When I wanted to cancel it was made easy
When I wanted to cancel it was made easy
12 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Hello Valarie! 👋
That's great to hear! We really appreciate you leaving us a 5-star review and highlighting how easy it was for you to cancel. We believe that managing your subscription should be straightforward and hassle-free, no matter the reason.
If you ever decide to grow with us again, we'll be here! Happy planting! 💚
PlantIn Team
Appreciate the time and care
Appreciate the time and care Aubrey and the plant team gave me. Thank you!
14 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Dear Ellyssa,
We’re so glad our team could help you out quickly - fast support is what we love to do. ✨
It means a lot to us that their effort made a difference in your experience.
Growing together,
PlantIn Family 🌱💫
The fact you identifies the plants and issues.
The fact you identified but unfortunately I have to discontinue the membership. My situation has changed and I can't continue to keep it.
12 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Thanks so much for sharing this with us, William 💚
We’re really happy our plant ID and issue-spotting were helpful. And we totally understand—life changes, and sometimes plans do too. No worries at all.
If you ever feel like sharing more or need a hand down the road, we’re always here at trust@myplantin.com. We’d love to keep the conversation going whenever the time is right.
Rooting for you and your plants, always 🌿
PlantIn Team
It was very easy to get my lifetime…
It was very easy to get my lifetime subscription reinstated when I moved to a new phone. I’m very satisfied.
12 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
That’s awesome to hear, Gillian!
We’re glad everything transferred smoothly and your lifetime access was up and running in no time. Thanks for sharing the love—we’re happy to have you with us 🌱💚
PlantIn Team
I was in the process of cancelling my…
I was in the process of cancelling my subscription but the support staff offered me a great deal and were so helpful in the process that I decided to re-subscribe for a lifetime membership. What a great team.
12 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Hi Michael!
This totally made us smile 🌱
We’re so happy our team could help and turn things around—going from cancelling to lifetime member is our favorite kind of twist 😄 Thanks a ton for the kind words and 5 stars. We’re thrilled to have you growing with us!
Your PlantIn Crew💚
Ho ricevuto risposta immediata e…
Ho ricevuto risposta immediata e rimborso richiesto .
11 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Thanks for the 5 stars, Rossella! 🌿
We’re happy we could be there right away. If you ever need plant advice or a bit of leafy encouragement, we’ve always got your back.
Happy growing! 🌱✨
The PlantIn Family
Great experience
I used the app during a free trial and it seemed to do well. I did have an issue with the free trial and had to contact customer service. They responded immediately which was refreshing in today’s marketplace. Make sure you read everything before signing up because to get the free trial you need to sign up through the app not the web/facebook.
Poohbear
9 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Hey, Doug! 🌿💚
We’re so glad our team could help you out quickly — fast support is what we love to do. ✨
And big thanks for pointing out the free-trial sign-up tip — super helpful for other plant parents! If you ever come back to grow with us, we’ll be right here cheering you on.
Growing together,
PlantIn Family 🌱💫
My problem got solved right away
My problem got solved right away. Thanks 😊 🙏
9 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Thanks so much for the sweet note, Sara!
We’re really happy we could sort everything out for you so quickly — that’s the care we love to give!
We're always here for you,
PlantIn Team🌿💚
Plantin issue
My email was responded to very quickly and the matter was resolved quickly.
8 grudnia 2025
Opinia niezależna
Odpowiedź od PlantIn app
Connie, your kind words just made our leaves perk up! We’re so glad we could help quickly and get everything sorted.
If you ever need anything else, we’re right here rooting for you always.
With gratitude,
PlantIn Crew 🌿
I never really used the site
I never really used the site. So I am really not a good judge. I looked at it at first but never opened it later. Need something to remind people to use it.
14 marca 2025
Opinia niezależna
Odpowiedź od PlantIn app
Hey, Yvonne! 🌿💚
Thanks for keeping it real — sometimes an app ends up like a quiet little cactus in the corner, we get it. 😄
But PlantIn’s got a lot waiting for you and your green crew! Just add your plants to a care plan and we’ll send smart reminders so nothing gets forgotten. And if you ever give us another shot, we’ll happily show you around.
Growing with you,
PlantIn Team 🌿
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.