I signed up for a trial for less than $9.99 to test the program. The next thing I knew, I was billed $49 for what I assumed must be an annual subscription. A month later, I received another $49 billi... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am blown away by the quick response I received from Caroline. I was shown kindness and compassion with the issue l was having with my account. I was very impressed with Caroline's support in making... Zobacz więcej
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I didn’t know why I was paying $70 a month for what I thought was a onetime life purchase. It turned out I had 2 accounts. One I was paying monthly for. It’s a shame the app didn’t realize earlier how... Zobacz więcej
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Had a major meltdown initially but Caroline and Sam were exceptionally successful in assisting me to be a lifer. How you go from not wanting to stay to not wanting to leave, now that’s what I call cus... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Dane kontaktowe
Florinis 7, Greg Tower, 1065, Nicosia, Cypr
- trust@myplantin.com
- myplantin.com
4,3
Doskonała
453 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good customer service
Good customer service. Responding promptly, and resolving the problem
4 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your amazing feedback, Teresa! 🌟
We absolutely love hearing that you found our customer service prompt and helpful! Our team works hard to respond quickly and resolve issues, and your kind words truly mean a lot to us.
We’re always here whenever you need us!
PlantIn Team 🌿
Buonasera non acquistate nessun periodo…
Buonasera non acquistate nessun periodo di prova perché dal quel
Momento la fantomatica PLANTIN vi ruba i soldi dal vostro conto senza aver richiesto nessun abbonamento dopo averti preso i tuoi soldi la l’oro politica di rimborso non esisiste come vogliamo definirli questi questi soggetti della PLANTIN ( delinquenti e ladri)
27 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Dear Giovanni,
We’re sorry to hear about your frustration and understand how concerning unexpected charges can feel. However, we would like to clarify that subscriptions only activate according to the terms agreed to at sign-up, including automatic renewal details outlined during the trial registration process.
If a charge occurred and you believe it was in error, we encourage you to contact our support team at trust@myplantin.com directly so we can review your account, confirm the subscription status, and issue any applicable refund. We are committed to resolving concerns fairly and transparently.
PlantIn Team 🌱
They fixed my issue very fast
They fixed my issue very fast and , were nice about it
1 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your feedback, Samuel! 🌟
We’re glad to hear that your issue was fixed quickly and that our team was kind and supportive throughout the process. Providing fast and friendly service is always our priority!
We’re here anytime you need us!
PlantIn Team 💛
Plantin Scam!
When I signed up for Plantin it was on an ad which took me to their website. Used my credit card thru ApplePay. Was prompted to download the app on Apple’s App Store which I did. They charged the credit card the day I signed for the $9.99 3 day “free trial” 2/11 and then a larger amount of $49.99 on 2/14. Emailed them and they said they would cx subscription but could not refund me. Then I later found out they had charged me 2X thru Apple Subscriptions on 2/15 & 2/22 which duplicated the first credit card charge and was AFTER they assured me they cancelled on their end and would not put thru anymore charges! So they were actually double-dipping in their charges to me! What was supposed to be a 3 day free trial turned into $81.16 between the 2 payment methods. I had no knowledge they were billing 2 different payment methods. In addition they offered me a year’s subscription free and to contact them if I was interested, but no response. On Apples’ subscription area, they show a a whole list of subscription pricing for this company, too. All different rates for the same lengths of times! The company’s phone number doesn’t work and they no longer respond to emails. I am pursuing refunds thru Apple Subscriptions & the credit card now. They have been very helpful in resolving this. Stay away from Plantin! They are scammers!
11 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for taking the time to share your detailed experience, Alexandria.
We’re truly sorry for the frustration and concern caused by the charges you described. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied.
We take concerns about duplicate or unexpected charges very seriously and want to ensure your case is reviewed thoroughly. We kindly ask you to contact us directly at trust@myplantin.com. Please know that our intention is never to cause confusion or inconvenience, and we do not support duplicate billing practices. We are committed to reviewing each case carefully and providing clear explanations regarding subscriptions and payments.
We appreciate you bringing this to our attention and hope to assist you further as quickly as possible.
PlantIn Team 🌱
Quickly refunded- GREAT CUSTOMER SERVICE!!!!
I did the trial with this app and it really does what it says! However, due to circumstances changing our family's finances I had to cancel my subscription! After requesting a refund and cancelation, they responded the next day and were very courteous! Thank you so much!! For those of you letting the app... enjoy it!! It is well worth it!!!
24 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your wonderful feedback, Crystle! 🌟
We’re thrilled to hear that you had a positive experience and that our team was able to process your refund and cancellation quickly and courteously. We completely understand that circumstances change, and we truly appreciate your kind words and recommendation.
If the time is ever right again, we’d be happy to welcome you back!
We’re here anytime you need us!
PlantIn Team 🌿
Customer service is the bomb!
23 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your amazing feedback, Deshon! 🌟
We absolutely love hearing that you think our customer service is the bomb! Our team works hard to provide fast, friendly, and helpful support, and your words truly mean a lot to us.
We’re here anytime you need us!
PlantIn Team 🌿
Feronique
Feronique was the only customer service person that I found helpful. I felt like a number to the other agents that I dealt with.
23 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for sharing your feedback, Brianne. 🌱
We’re truly sorry to hear that some of your interactions made you feel like just a number. That’s never the experience we want for our users. Every person who reaches out to us deserves attentive, respectful, and personalized support.
We’re very glad to hear that Feronique was helpful and made a positive difference in your experience. We’ll be sure to share your kind words with her and also use your feedback to improve the consistency and quality of support across our entire team.
If there’s anything further we can assist you with, we’re here to help at trust@myplantin.com.
PlantIn Team 🌱
Great experience
The app looks like it could help me a lot. Customer service was wonderful in their response time and very helpful. Thank you.
20 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your feedback! 🌟
We’re thrilled to hear that you had a great experience and that the app looks like it could be helpful for you. It’s also wonderful to know our customer service team met your expectations with quick and helpful support.
We’re here anytime you need us!
PlantIn Team 🌱
I have never heard of you
I have never heard of you! And how you got my credit card number, I have no idea and to sit there and tell me that you can't find a subscription for me. But you can't give me a refund either? You all are nothing but a fraud. I've tried to be very nice through this, but i'm done dealing with you guys.And my Attorney will be in contact with you.
4 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Dear Lonnie,
Thank you for sharing your concerns. We’re truly sorry to hear how distressing this situation has been for you. We understand how alarming it must feel to see a charge from a company you don’t recognize, especially if you believe no subscription exists.
We want to assure you that we do not have access to credit card details unless they are entered during a purchase through a secure payment processor. Therefore, we kindly ask you to contact us directly at trust@myplantin.com with the email address that may have been used, the last four digits of the card charged, the transaction date, and any reference numbers from your bank. This will allow our team to thoroughly investigate the matter and clarify exactly what occurred.
We want to assure you that we do not have access to credit card details unless they are entered during a purchase through a secure payment processor. If there has been any misunderstanding or unauthorized transaction, we are committed to reviewing it carefully and working toward a proper resolution.
We appreciate you bringing this to our attention and hope to assist you as quickly as possible.
PlantIn Team 🌱
Customer care was amazing❤️
19 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Aww, thank you so much for the love, Nat! ❤️
We’re truly happy to hear that you had an amazing experience with our customer care team. Your kind words mean a lot and motivate us to keep doing our best every day. Happy growing!
PlantIn Team 🌱
It didn't do what it showed in the ad I…
It didn't do what it showed in the ad I saw.
I tried to use it a few times but it just isn't for me.
19 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for sharing your feedback. 🌿
We’re sorry to hear that the experience didn’t match what you expected from the advertisement. That’s certainly not the impression we aim to give. We always strive to present our features as clearly and accurately as possible so customers know what to expect before getting started.
We understand that not every service is the right fit for everyone, and we appreciate you giving it a try. If there’s anything specific that felt unclear or didn’t work as anticipated, we’d truly value the opportunity to learn from your experience.
Thank you again for taking the time to share your thoughts.
The Team 🌿
Prompt positive response.
Prompt positive response with explanation of reasons for the resolution.
19 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for your thoughtful feedback! We’re glad to hear that you received a prompt and positive response, along with a clear explanation for the resolution.
Providing timely support with transparency is very important to us, and we’re happy it made a difference in your experience.
PlantIn Team 🌱
quick response So far Im liking…
quick response So far Im liking Plantin app
16 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your feedback, Toni! 🌱
We’re happy to hear that you received a quick response and that you’re enjoying the PlantIn app so far. That’s exactly the experience we aim to provide!
If you ever need any help along the way, we’re always here for you. Happy growing! 🌿
PlantIn Team 🌱
Odpowiedź od PlantIn app
Thank you so much for your feedback! 🌟
We’re glad to hear that we were able to take quick action and do exactly what you requested. Providing efficient and reliable support is always our goal.
We’re here anytime you need us!
Plantin Team 💛
A Easy Way to communicate and quick Turn Around Time.simple text message end a…
A simple text message end a subscription that I no longer use. Thank you for the quick turn around.
17 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind feedback, Jerri!
We’re delighted to hear that a simple text message was all it took to end a subscription you no longer use. Providing an easy way to communicate and a quick turnaround time is very important to our team.
We’re always here if you need anything in the future!
Plantin Team 💛
I had problems with few plants and…
I had problems with few plants and there was no answer from Plantin, it was written that everything is ok, but it was not. At the first glance i liked it, but it has no sense if it does not work properly. And it us quite expensive for what you got.
10 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Dear Milko,
We’re really sorry to hear about your experience and the frustration this caused.
We understand how disappointing it is when the app indicates everything is fine while your plants are clearly having issues. That’s not the experience we want you to have. We also appreciate your honest feedback regarding the value and pricing.
Please reach out to us directly at trust@myplantin.com
with details about the plants in question (photos, plant type, and the email linked to your account), and our team will carefully review everything for you. We want to make sure your concerns are properly addressed.
Thank you for bringing this to our attention — we’re committed to resolving this as quickly as possible.
Best regards,
PlantIn Team 🌱
Kylie from customer service responded…
Kylie from customer service responded quickly and resolved my concerns.
13 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind feedback, Terri! 🌱
We’re delighted to hear that Kylie was able to respond quickly and resolve your concerns. Providing fast, caring support is very important to our team. Happy growing, and we’re always here if you need anything! 🌿
PlantIn Team 🌱
I got a response very quick and…
I got a response very quick and received a refund right away.
12 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for your feedback, Tina! 🌱
We’re really glad to hear that our team responded quickly and processed your refund without delay. Providing fast and supportive assistance is always our priority. Wishing you all the best and happy growing!
PlantIn Team 🌱
Well they did give me a refund after…
Well they did give me a refund after contacted them by email a couple of times.
12 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for sharing your experience with us, Yolanda! 🌱
We’re glad to hear that your refund was successfully processed after you reached out. We truly appreciate your patience and taking the time to follow up with us.
If you ever decide to give PlantIn another try, we’ll be here to help. Wishing you all the best on your plant care journey! 🌿
PlantIn Team 🌱
Easy to use app
Easy to use app. Love the scanning your plant option and the notification reminders to care for the plant. Customer service was quick and friendly
12 lutego 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words! 🌿
We’re thrilled to hear that you’re enjoying the easy-to-use app, especially the plant scanning feature and care reminders. It’s wonderful to know our customer service team was quick and friendly as well- that’s always our goal!
Your support truly means a lot to us!
PlantIn Team 🌿
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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