I signed up for a trial for less than $9.99 to test the program. The next thing I knew, I was billed $49 for what I assumed must be an annual subscription. A month later, I received another $49 billi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I am blown away by the quick response I received from Caroline. I was shown kindness and compassion with the issue l was having with my account. I was very impressed with Caroline's support in making... Zobacz więcej
Reakcja na opinię
I didn’t know why I was paying $70 a month for what I thought was a onetime life purchase. It turned out I had 2 accounts. One I was paying monthly for. It’s a shame the app didn’t realize earlier how... Zobacz więcej
Reakcja na opinię
Had a major meltdown initially but Caroline and Sam were exceptionally successful in assisting me to be a lifer. How you go from not wanting to stay to not wanting to leave, now that’s what I call cus... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Caring for plants doesn’t have to be complicated—that’s why we created PlantIn. It’s more than just an app; it’s your go-to helper for keeping plants happy and healthy. Whether you’re a beginner or a seasoned plant parent, PlantIn has tools to make plant care simple and fun. You can identify plants instantly, set up custom care schedules, and even get expert advice when your plants need a little extra love. We’re here to make your plant journey stress-free. Visit myplantin.com or download the app to explore everything PlantIn has to offer. Need help with watering? Want to know why your leaves are turning yellow? We’ve got you covered with easy-to-follow tips and advice. We also love hearing from you—every PlantIn app review helps us grow. Got suggestions or even complaints? Don’t hold back! Your reviews and ideas help us make PlantIn better for everyone. At PlantIn, our goal is simple: to help your plants thrive while making plant care easy and enjoyable for you. Download the app today and discover how fun and stress-free growing happy, healthy plants can be! 🌱
Dane kontaktowe
Florinis 7, Greg Tower, 1065, Nicosia, Cypr
- trust@myplantin.com
- myplantin.com
4,3
Doskonała
453 recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I KNOW IT TOOK A WHILE TO CANCEL MY…
I KNOW IT TOOK A WHILE TO CANCEL MY SUBSCRIPTION BUT EVERYONE AT CUTOMER SERVICE WERE KIND AND PATIENT WITH ME AND WE FINALLY HAVE THINGS RESOLVED.
31 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your feedback, Debbie!
We’re really glad to hear that, despite the delay, our customer service team was kind and patient, and that everything was ultimately resolved. Providing supportive and understanding assistance is always our priority.
We truly appreciate your patience and your trust in PlantIn.
PlantIn Team 🌿
Odpowiedź od PlantIn app
Thanks for sharing your feedback, Mohammed!
We’re delighted to hear that you experienced a super-fast response. Providing quick and efficient support is always our priority, and it’s wonderful to know it made a positive difference for you.
Thank you for taking the time to share your experience — it truly means a lot to us.
PlantIn Team 🌱
Disfrute mucho por unos meses la app
Disfrute mucho por unos meses la app , pero dejo de serme
Útil , no le doy 5 estrellas por un tema de cobros después de solicitar la cancelación .
Hasta este momento la repuesta fue rápida y muy amables
27 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for your honest feedback, Cris 🌱
We’re really glad to hear you enjoyed the app for some time and that our support team has been quick and helpful. At the same time, we’re truly sorry for the confusion with the charges after your cancellation request - that’s definitely not the experience we want for you.
We’d be happy to take another look at your case and make sure everything is properly resolved. Please feel free to reach out to us anytime at trust@myplantin.com - we’re here to help and make things right.
PlantIn Team 🌿
Scam company
Scam company! Will charge you without consent or confirmation. Than they will lie thay you initially paid for trial days (that was advertised as free trial for 3 days)- they denie it and wot stop chraging! Beware! Dont subscribe!
5 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Greetings,
We apologize for any inconvenience caused and understand that unexpected charges can be concerning. However, please note that subscriptions are activated based on the terms accepted during sign-up, including the automatic renewal conditions clearly presented during the trial registration process.
Please feel free to contact us directly at trust@myplantin.com so we can assist you further. We’re committed to addressing concerns transparently and finding a fair resolution.
PlantIn Team 🌱
Soddisfatta del servizio cliente di Plantin
Soddisfatta del servizio cliente di Plantin perché c'è stato un piccolo fraintendimento che mi è stato risolto con professionalità e disponibilità.
Grazie di tutto
26 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words, Maria!
We’re delighted to hear that you were satisfied with PlantIn’s customer service and that the misunderstanding was resolved with professionalism and helpfulness. Making sure our users feel supported and have a smooth experience is always our priority.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Thank you for clarifying and refunding…
Thank you for clarifying and refunding the charges which I did not understand. Thank you for your quick cooperation. Bless you.
25 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words, Mary!
We’re delighted to hear that we were able to clarify the charges and assist you with the refund quickly. Providing clear communication and supportive service is always our priority, and it’s wonderful to know you had a positive experience.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
E' una truffa
E' una truffa. Non ho sottoscritto alcun abbonamento neppure per un periodo di prova invece mi hanno addebitato 42,69 €. Contattato il supporto clienti per il rimborso pretendono la sottoscrizione di un altro contratto del valore iniziale di 5€ che comporterà il costo di 40€ al mese fino alla risoluzione e cancellazione del contratto.
25 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for leaving the review, Enza!
We’re sorry to hear about your experience and understand how concerning unexpected charges can be. This is certainly not the experience we want for our users. If something went wrong or wasn’t clear, we would truly appreciate the opportunity to review your case and clarify what may have happened.
Our support team is here to help and can take a closer look at your account and billing details to work toward a fair resolution.
Please feel free to contact us directly at trust@myplantin.com
so we can assist you further. We’re committed to addressing concerns transparently and resolving issues as quickly as possible.
PlantIn Team 🌱
I would prefer to have my money…
I would prefer to have my money returned however I do understand their stance. In response to my query I found them to be empathetic, kind and understanding. They approached me with courtesy and professionalism. Than you.
24 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
We truly appreciate your grace and kind words, Debbie.
While we understand the disappointment regarding the refund, we are so glad our team’s empathy, kindness, and professionalism made the process easier for you.
Thank you for recognizing our efforts to handle your query with the courtesy you deserve.
Kind regards,
PlantIn Team 🌿
I appreciate the support and flexibility
I appreciate the support and flexibility to cancel the subscription as requested
10 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words, Janet!
We’re delighted to hear that you appreciated the support and flexibility in handling your subscription cancellation. Making sure our users feel supported and have a smooth experience is always our priority.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Great customer service!
I had a subscription issue which was handled very quickly with one of their service reps. No hassle, and the issue was resolved! Great customer service!
22 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words, Claudette!
We’re delighted to hear that your subscription issue was handled quickly and without any hassle. Providing smooth, efficient support is always our priority, and it’s wonderful to know you had such a positive experience with our team.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Very kind lady helping me with a…
Very kind lady helping me with a problem - thank you
22 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thanks for sharing your kind feedback, Lorri!
We’re so happy to hear that you had a positive experience and that our team member was able to help you with your problem. Providing friendly and supportive assistance is something we truly care about, and it’s wonderful to know that came through.
Thank you for taking the time to share your experience – it really means a lot to us.
PlantIn Team 🌱
Io continua ad avere spese per la…
Io continua ad avere spese per la vostra app ...non riesco a disdire abbonamento...voglio spiegazione e rimborso. ..
20 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Dear Claudia, reading about charges hurts our hearts 💔🌱
We messed up with the subscription, and we own that. Would you be open to connecting at trust@myplantin.com? We'd love to understand more and make things right for you. Your experience matters to us!
Sincerely sorry,
PlantIn Team 🌿
Easy refund
I had a question about how I was being billed and they helped me with that so fast and it was so painless and very much appreciated. my issue was resolved in less than 10 minutes.
19 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thanks for sharing your positive feedback, Leslie.
We're so glad to hear that your billing question was resolved quickly and smoothly. Our team strives to make support as easy and efficient as possible, and it’s wonderful to know you had a positive experience.
Thank you for sharing your feedback - it really means a lot to us.
PlantIn Team 🌱
No frustrating run around
The matter was handled very quickly and the agent was very helpful in resolving my issues.
18 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you for your kind words, Cynthia. 🌿
We're thrilled to hear that our team could assist you quickly and effectively. Your feedback means a lot and motivates us to keep providing helpful support.
PlantIn Team🪴
Thanks for help me
18 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words, Taras!
We’re really glad our team could help you and make things easier. Your satisfaction is always our priority, and it means a lot to know we could support you.
We truly appreciate your trust in PlantIn.
PlantIn Team 🌿
Kein Abo, wird trotzdem Geld eingezogen
Ich habe Ende Januar grad einmal ne Pflanze gescannt, und 6,99 € bezahlt; nicht dass ich wüsste, dass ich ein Abo abgeschlossen habe; seit Februar werden 25,99 € alle paar Wochen abgebucht. Hab auch schon 2 mal ne Nachricht geschrieben, wegen stornieren o.ä. in der App zeigts kein Abo an. Es passiert nichts. Weiß net was ich noch machen soll. Nutze es gar nicht mehr.
27 stycznia 2026
Opinia niezależna
Odpowiedź od PlantIn app
Dear Ariane,
Thank you for bringing the issue to our attention. Our platform aims to be transparent about all charges and subscriptions. The subscription terms and conditions, including the details of any charges, are visibly displayed on the sales screen before the purchase is finalized. We also ensure that explicit consent is obtained before any charges are applied.
We are sorry to hear that our Customer Support Team did not meet your expectations with the cancellation, but we want to improve. Please contact us again at trust@myplantin.com, so we can rectify.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
PlantIn Team 🌱
Trustworthy app.
17 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words, Otis!
We’re delighted to hear that you find our app trustworthy. Building your confidence and providing a reliable experience is always our priority.
We truly appreciate your support and trust in PlantIn.
PlantIn Team 🌿
The professionalism that I was given.
What made my experience great? Well the simple fac is that all's I had to do, was reach out and explain why I needed my money back from you guys, and the lady reached right back out to me, and refunded my money. Without any hassles or hogwash. She was very professional and that's what made my experience great.
9 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words!
We’re delighted to hear that your experience with our team was smooth and professional. It’s great to know that your request was handled quickly and without any hassle—that’s exactly the level of service we strive to provide.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Customer care was great i got a…
Customer care was great i got a response fast
15 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your kind words, Naschana!
We’re delighted to hear that our customer care team was able to respond quickly and assist you. Providing timely support and making sure our users feel heard is always our priority.
We truly appreciate your feedback and your trust in PlantIn.
PlantIn Team 🌿
Customer Service #1
I really only needed the app to help me with one of two plants which it did, very well. I had a problem with being charged for extra months after I had cancelled, however a quick email to their Customer Service and everything was cleared up very quickly. Thank you for your service and if I ever get more plants I will use your app again.
13 marca 2026
Opinia niezależna
Odpowiedź od PlantIn app
Thank you so much for your thoughtful review, Sharon!
We’re really glad to hear that the app was able to help you with your plant and that our customer service team could quickly resolve the billing issue for you. Providing helpful support and making things right when needed is very important to us.
We truly appreciate your understanding and your kind words. And of course, if you ever welcome more plants into your home, we’ll be happy to help you care for them!
PlantIn Team 🌿
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.