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They have sent me no notifications of my subscription. Their online dashboard crashes and hangs half the time. If you do get to log in, they say you must email them in order to cancel your subscription, but nobody replies to your email. If you try to delete your payment method it doesnt work. So basically, if you sign up for a subscription, don't expect to be able to cancel it.

Disgraceful customer service. I've contacted them several times now but they are not responding. After several issues of my magazine not arriving I want to cancel my subscription. I've just cancelled my direct debit as I have no other option. I would not recommend this company after this experience.

Dreadful customer service - just can’t get hold of anyone to cancel my subscription. They don’t answer the phone or call back. They don’t respond to emails. I’ve cancelled my direct debit.

They will not let me cancel this subscription. Sends you to help, but no means to cancel.

Avoid Like the Plague!
They will deliver your magazines alright, but try to cancel and you will be given the run-around. You have more chance of cancelling your subscription to a mob protection racket if you ask me!
I tried to cancel at least three times and the magazines just keep rolling in.
This was intended as a one time gift and I've been paying for more than a year now! I have a busy life and can't use this at all right now.
I tried mailing before and using the website of course. A shame Britain is out of the EU or I would have had legal recourse.
Please, for your own sanity, avoid this company like the plague!

mymagazine.co.uk offer the worst customer support, cancelled my subscription over 6 month ago (a 3 month introduction offer I asked to cancel on completion of the 3 month), but they kept on taking money and delivering. But hay, the Magazines are good so I let it slide, but a recent purchase from PC Pro software site run by FastSpring left me £50 out of pocket for software that would not activate saying it was not genuine! Terrible experience dealing with it and them refusing a refund or replacement. So now I tried to cancel my Mag subscriptions in protest and they have no way to cancel online in the manage subscription section, just saying contact them, but they give no contact phone number.

The Journalist at PC Pro/Computer Active are great, but the company men behind the scene who run mymagazine.co.uk & the PC Pro Store FastSpring are a long way from trustful

Purchased W11 Pro upgrade from PC Pro software store that apparently is run by FastSpring. Software would not activate, MS said licence had been previously used multiple computers and would not activate. I sent several emails showing it MS would not activate as it had be used before.
Dozens of unhelpful evasive emails from FastSpring, first saying you cant simply add a W11 pro update serial to W11 and expect it to work (er yes you can), I would need to do a fresh install (wrong). Then I was told I was probably off line or using a VPN (no I was not), then told to disconnect from internet and do the update, then connect to internet and it would active,, no it would not activate. Asked for a refund they got stroppy and said its my fault and no refund!

Date of experience: 17 January 2025

If I could give 0 stars I would. Paid £40 for a few magazines and not received. Now ignoring my emails!!!! I will be seeking legal advice for these absolute scammers.

I first made a subscription with the wrong email and asked for a cancellation. They cancelled it and said they'd refund me. 3 months later, no refund to be seen.

After I cancelled my subscription 3 months ago, I made another subscription with the right email. It was a one-time payment for 3 magazine issues. After only having received 1 issue and the other was on its way to my address, I was charged the full amount of the 3 magazines again. I had previously requested for my subscription to not be auto-renewed, made painfully clear that I only want to receive 3 issues and then cancel my subscription, and their support team confirmed my request.

I never verified this new payment, I never received my refund for the original cancellation, and they do not allow me to remove my debit card from their site.

I have contacted my bank about these fraudsters.

Avoid at all costs. You never get your magazine

Insanely hard to cancel.

It's a maze trying to cancel, you go on "pause or cancel subscription" then it doesn't let you cancel it says go to the help page. Now you're on the help page you click "cancel a subscription" then it tells you if you want to get the issues left you've paid for, you have to go to the "suspend or cancel subscription" tab, which I'm like 80 percent sure doesn't even exist! Horrible website, horrible customer service.

Just adding to my negative review below.
It’s now been 6 weeks trying to do a simple password reset….endless email loops, website is broken and no way of resetting password.
Customer service keeps sending the same fix despite me saying it doesn’t work….just a complete joke.

Yet again £80 fraudently taken out of my bank account this morning for subscriptions I HAVE NOT set up. Will be contacting my bank to recall it all back. I will be reporting my magazines to get them shut down

You can't cancel you bank details, you can't cancel subscription. They trying to be difficult so you won't cancel but I will.

I had been trying to reset my account management password for a week as i had a missed issue.

the e-mail it sends you, loops you back to the same enter your e-mail address page.

i tried e-mailing them and got a response about a temporary password being sent via another e-mail...this temporary password never appeared. i got a copy of the standard magazine in the post (not the subscriber version)

i then tried ringing - got brushed off with "technical issues" and they will call back - never did - i did this twice

got to the point where I don't want the subscription (due to the above).
it took me two attempts using the online help to cancel the subscription

good magazine - bad subscription management company...

you are better off making a note of the release dates and going the shop

Absolute disaster. This company used to be good and responsive, they must have been bought out or something. Paid, got receipt, but no magazine. It's DIGITAL and didn't clear with the app or something. Total crickets from "customer care". Dangerous bet, don't order anything from them.

Update to my last review. They have now refunded the extra payment which was taken in error.
Wait for it...............................................................
They have now cancelled my subscription completely. I am now giving up with these incompetent morons as it's causing too much stress. I have now accepted that I paid nearly £25 for one magazine. PLEASE do not go near this horrifically bad company. Do as I am and walk to WH Smiths to get your magazines. What really grinds my gears is there is no one to complain too. No one is answerable for this appalling company. Even wrote (yes, old school) to the parent company. And you guessed it.........no response. Surely someone in the legal profession should take on and ultimately close down this nightmare "company". Off to lay down in a dark corner now and think about what I could have done with that £25 and the 3 hours I wasted emailing/phoning/writing to these scammers.

This is a scam!
The call centre is in India and you never get your magazines or a refund. I recorded my conversation with the call operator who gave a false name and said that I would be contacting the fraud office if I didn’t receive a refund within 24 hours. I will wait and see!

Changed my subscription from a mountain bike magazine to a football magazine without consultation! Trying to get a refund.
UPDATE; 1st Feb
After 4 promises to refund my scam payment I still haven't had it refunded. I will be reporting this company to the FCA and my bank today.

mymagazine.co.uk is not to be trusted.

I purchased a one year magazine subscription for a mountain bike magazine, they stopped publication and sent me a football magazine instead. I queried this and they stated they had emailed me a month ago to explain the situation but this was simply untrue.

Impossible to get a refund on the unsent magazines, they would not even credit me from the unwanted football magazine? HORRENDOUS CUSTOMER SERVICE.

I have a further two magazines on revolving Direct Debit but this will change very soon.

Did the 3 issues for £3, on my app I have 2 issues but had no prints sent to me..... not a good start.

Canceled my Direct Debit and put in a cancellation ticket before they get more money off me.

shame really, the mag I want, I haven't seen it in the shops and seem the sub is the only way of getting it, but not willing to give a company money where their main goal is magazine distribution and can't fulfil that...

seems like a fair few people are experiencing the same from these reviews.