The ordering was easy the delivery service was helpful but no delivery Time it just turned up good job we were in.
Reakcja na opinię
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Zobacz, co mówią recenzenci
I ordered the Kiln Dried Mixed Hardwood Logs Bulk Bag it arrived on the date I requested ,due to doing shift work I asked via email to select a date and Steven was so helpful. Delivery driver was l... Zobacz więcej
Reakcja na opinię
Prompt delivery and consideration by the delivery person. As it was raining he provided very large plastic bags to cover the sacks of logs to prevent them from becoming wet. Also he wheeled them the l... Zobacz więcej
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Sensible price, goods and delivery time. Sadly the courier let them down by damage to goods. Will use again, as compensation was swiftly organised with no quibble
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
MyFuels is a wholesale and retail supplier of solid fuels. We specialise in petrol station forecourt distribution, we wholesale kiln dried logs and associated products to be distributed to retailers across the UK and we have our own manufacturing facility producing pini kay wood briquettes supplying the UK wholesale market. We have a small shop selling all of our products at our site in Oxfordshire (OX7 4BZ) and we also have our own sub licensed AdBlue and screen wash production plant packing own label and private label items. Get in touch to find out more.
Dane kontaktowe
MyFuels, The Freight Terminal, Bicester Road, Enstone,, OX7 4BZ, Chipping Norton , Zjednoczone Królestwo
- 01608 677940
- sales@myfuels.co.uk
- myfuels.co.uk
4,5
Doskonała
117 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Competitive pricing with superb…
Competitive pricing with superb customer service. I rang before ordering and with some questions on order day. Both times very helpful person on the end of the phone.
14 marca 2025
Odpowiedź od MyFuels
We're glad to have been a help and appreciate the time taken to leave us a review! Hope to have you back again soon!
Customer service very offhand when we…
Customer service very offhand when we didn’t bring an IBC with us to exchange. We are new to the industry and just followed what the website said. Won’t be ordering again. We since took an IBC to them to make it right, didn’t even get a thank you. Very offhand
26 lutego 2025
Odpowiedź od MyFuels
Hi Jake, although 'new to the industry' you mentioned on the phone to me that you had ordered IBC's in the past from another company and placed deposits for these. I then suggested that you were likely to know that new IBC's either need a deposit or replacement and you replied 'well you should just make it clear on the website'.
The website is now more clear at the payment stage however at the bottom of our IBC listing it did state the following '(Refill IBC’s are only available to customers who have a previously bought from MyFuels and have a MyFuels IBC for collection with seals and serial tags unbroken. If the IBC is not collected when the delivery is made then a £160 + VAT charge will be due). Contact us before ordering if you have any doubts about your IBC.'
When your driver arrived, we gave you a call to explain that we needed a deposit or replacement while our yard worker loaded your driver up with a new IBC - I'm not sure what is off hand about that, it's about as straightforward as can be. We then allowed your driver to leave with the full IBC and no deposit/replacement, just on the basis of your word that you'd bring one back. If I'd have seen your driver again when he dropped the IBC off the following day, I'd have certainly gone down and had a chat, just as we did the first day he came by, unfortunately I didn't see him come into the yard.
Fantastic service and great product
Fantastic service and great product
13 lutego 2025
Opinia niezależna
Odpowiedź od MyFuels
Thank you for taking the time to leave us a review, we're happy to hear you're pleased with our product and service.
Happy customer
Always deliver when they say. These logs burn very slowly and last a long time. Very pleased with the service. Delivery driver always cheerful
7 lutego 2025
Odpowiedź od MyFuels
Thank you for leaving us a review and great to hear you're happy with your logs and the service provided. Hope to see you again in the future.
Delivery driver was great
Delivery driver was great. No complaints about the service.
17 stycznia 2025
Odpowiedź od MyFuels
Thanks for taking the time to leave us a review!
Good service not so good delivery
As always great service until delivery. If my 80 year old mother in law had not have seen the lorry the man would have delivered to the wrong address.
4 stycznia 2025
Odpowiedź od MyFuels
Thank you for leaving a review. If you could make a note on your next order of this we will show our driver the correct house on Google Maps before he leaves to avoid him getting confused.
Great!
I was out for delivery but the driver placed the pallet in a logical spot - which was exactly where I would’ve wanted it!
Good selection of log sizes
2 stycznia 2025
Odpowiedź od MyFuels
Thanks for taking the time to leave us a review! Glad to hear you're happy with the logs and placement of them.
Great staff and Great wood
I ordered the Kiln Dried Mixed Hardwood Logs Bulk Bag it arrived on the date I requested ,due to doing shift work I asked via email to select a date and Steven was so helpful.
Delivery driver was lovely friendly and helpful where he delivered the wood due to our silly gravel driveway.
Would highly recommend this company and the wood is heavy and burns very well.
2 grudnia 2024
Opinia niezależna
Odpowiedź od MyFuels
Thank you for taking the time to leave us a review. We're happy to hear you're pleased with our service and with the mixed hardwood bag of logs, we think they burn great too. If we can help at all in the future please let us know!
Best fire logs for the money
Best fire logs we’ve had for the money delivered within the area. Ordered and delivered within 48hrs during Christmas. Logs are great.
18 grudnia 2024
Odpowiedź od MyFuels
Thanks for leaving us a review Stuart, glad to hear you're enjoying the mixed hardwood bag. We agree, they're the best burning logs for the price that we've come across.
Odpowiedź od MyFuels
Thank you for taking the time to leave us a review. Happy to hear you are pleased with our service!
Good Service but Smaller Load
Good service, but as the price goes up so does the amount of bark in each delivery. Number of logs is a lot less too, user to fill the log store with one load but now probably 20% less. Welcome to modern times I guess.
26 listopada 2024
Odpowiedź od MyFuels
Good morning and thank you for leaving a review although its a shame you've experienced this and I'd be keen to know more. If you come to order from us again, please give us a call and ask to speak to Steven.
Just to explain why it'd be good to know more is that for the past two years we've used the same bulk bags and the same supplier of logs. There could have been changes on their end to how the logs are cut but not that we've noticed or been made aware of and certainly nothing that should lead to a change like that. The price of timber even came down for us this year so we were able to drop the price of a bulk bag from £115 last year to £110 this year so can't make sense of it. Thank you for the feedback either way. I hope you still find MyFuels the best value in the area and hope to have your custom again.
Odpowiedź od MyFuels
Thank you for taking the time out to leave us a review, we're happy to hear you've had a good experience with us.
Great service from you guys
Great service from you guys. Thanks to Steven for arranging at short notice. Definitely recommend and will order from you again. Thank you⭐️⭐️⭐️
28 listopada 2024
Opinia niezależna
Odpowiedź od MyFuels
Thank you for taking the time to leave us a review Shelley. Great to hear Steven was so helpful.
Odpowiedź od MyFuels
Thanks again for leaving a review.
We always aim to get deliveries completed 3-5 days from ordering but if we can squeeze it in beforehand we will!
Fast and friendly delivery
The delivery of my fire wood was fast and the gentleman who delivered it was very friendly and did his best to place the wood as close as possible to my tradesman’s entrance. Thank you!
21 listopada 2024
Odpowiedź od MyFuels
You're more than welcome, thanks for ordering with us and thank you for taking the time to leave us a review.
Prompt Delivery and logs seem to be OK.
15 listopada 2024
Odpowiedź od MyFuels
Hi Terry, thank you for leaving us a review. All our logs are kiln dried and dry stored so they should burn great. Please get in touch if you experience anything different.
Thanks again for ordering with us!
Placed pallet well onto driveway even…
Placed pallet well onto driveway even though nobody was at home. Delivered quickly after ordering
1 października 2024
Odpowiedź od MyFuels
Thank you for taking the time to leave us a review!
First time user - great!
First time user, very pleased with the speed of delivery, friendliness and efficiency, thank you!
14 października 2024
Opinia niezależna
Odpowiedź od MyFuels
Hi Lucy, you're welcome and thank you for taking the time to leave us a review. We're happy to hear you've had a nice experience - everything you described is what we're aiming for.
Great delivery driver and very…
Great delivery driver and very knowledgeable about the product.
Went out of way to get delivery into our garage. Thank you.
10 października 2024
Odpowiedź od MyFuels
Thank you for taking the time to leave a review for Gary. We're happy to hear he was so helpful.
Odpowiedź od MyFuels
Thanks for your order and review Martyn, happy to hear our driver went the extra mile.
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