The ordering was easy the delivery service was helpful but no delivery Time it just turned up good job we were in.
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Zobacz, co mówią recenzenci
I ordered the Kiln Dried Mixed Hardwood Logs Bulk Bag it arrived on the date I requested ,due to doing shift work I asked via email to select a date and Steven was so helpful. Delivery driver was l... Zobacz więcej
Reakcja na opinię
Prompt delivery and consideration by the delivery person. As it was raining he provided very large plastic bags to cover the sacks of logs to prevent them from becoming wet. Also he wheeled them the l... Zobacz więcej
Reakcja na opinię
Sensible price, goods and delivery time. Sadly the courier let them down by damage to goods. Will use again, as compensation was swiftly organised with no quibble
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
MyFuels is a wholesale and retail supplier of solid fuels. We specialise in petrol station forecourt distribution, we wholesale kiln dried logs and associated products to be distributed to retailers across the UK and we have our own manufacturing facility producing pini kay wood briquettes supplying the UK wholesale market. We have a small shop selling all of our products at our site in Oxfordshire (OX7 4BZ) and we also have our own sub licensed AdBlue and screen wash production plant packing own label and private label items. Get in touch to find out more.
Dane kontaktowe
MyFuels, The Freight Terminal, Bicester Road, Enstone,, OX7 4BZ, Chipping Norton , Zjednoczone Królestwo
- 01608 677940
- sales@myfuels.co.uk
- myfuels.co.uk
4,5
Doskonała
116 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The ordering was easy the delivery…
The ordering was easy the delivery service was helpful but no delivery Time it just turned up good job we were in.
20 maja 2026
Quick and straightforward process from…
Quick and straightforward process from ordering to delivery.
7 kwietnia 2026
Odpowiedź od MyFuels
Great to hear the positive feedback, appreciate the time taken to leave us the review
Delivery does not work they keep the…
Delivery does not work they keep the money and don’t deliver
28 marca 2026
Odpowiedź od MyFuels
Hi Giaco, I've just looked into this today and can see you ordered a gas bottle from the website to a non 'OX' postcode. We tried our best to include the local delivery information in as many places on each gas bottle web listing without going over kill - you'll see it is on the side bar as the page loads and again at the bottom of the listing.
I can see you placed the order on 28th March and the refund was processed on Friday 3rd April, within the same working week from receiving the order. I can assure you we are not trying to hold on to your money and any hold up will just be in the website processing the refund.
We work hard to deliver a good service and constantly take on feedback to make our service better. Leaving us two negative reviews for the same issue is damaging to our online reputation which could have been avoided completely had you read the web listing before purchasing.
I’ve used a few times now
I’ve used a few times now
Quick and easy delivery
And really good products
28 marca 2026
Odpowiedź od MyFuels
Thank you for taking the time out to leave us a review, great to hear the positive feedback.
Avoid buying online
Buying online does not work. They don't deliver and try to keep your money. Had to do a chargeback from my bank
31 marca 2026
Opinia niezależna
Odpowiedź od MyFuels
Hi Giaco, I've just looked into this today and can see you ordered a gas bottle from the website to a non 'OX' postcode. We tried our best to include the local delivery information in as many places on each gas bottle web listing without going over kill - you'll see it is on the side bar as the page loads and again at the bottom of the listing.
I can see you placed the order on 28th March and the refund was processed on Friday 3rd April, within the same working week from receiving the order. I can assure you we are not trying to hold on to your money and any hold up will just be in the website processing the refund.
We work hard to deliver a good service and constantly take on feedback to make our service better. Leaving us two negative reviews for the same issue is damaging to our online reputation which could have been avoided completely had you read the web listing before purchasing.
Odpowiedź od MyFuels
Thank you for leaving us a review
Nice back story to the wood sourcing
Have had 2 local delivery orders now. Both times really nice drivers. Once ina tail lift truck, the other with a trailer with it’s own crane.. Wood burns well etc
17 marca 2026
Odpowiedź od MyFuels
Great to hear positive feedback on our staff and glad the wood is burning as it should!
Odpowiedź od MyFuels
Great to hear this feedback, thanks for taking the time out to leave it.
Odpowiedź od MyFuels
Thank you for taking the time to leave the review
Odpowiedź od MyFuels
Many thanks for leaving us this review
Odpowiedź od MyFuels
Hi Kevin, I've replied to similar reviews before regarding this and it really is difficult to update customers on delivery timings with the nature of delivery driving changing so often we often cause more damage than good when giving delivery updates.
We always recommend leaving us instructions on where to leave the delivery and we also cover our logs with a sheet in case it should rain so that nobody needs to be home for the delivery. However if you're really concerned or if there's a reason the delivery can't be left safely somewhere please give us a call and we will try to give an idea of the delivery date.
Many thanks
Steven
Great prompt services as usual
24 lutego 2026
Odpowiedź od MyFuels
Thanks for taking the time to leave us a review!
Prompt delivery
Prompt delivery, courteous and obliging driver and wood is great quality
17 lutego 2026
Opinia niezależna
Odpowiedź od MyFuels
Thank you for leaving us a review. Pleased to hear you're happy with the wood and i'll let the driver know he did a good job!
My Fuels is a brilliant company
My Fuels is a brilliant company. The quality of their kindling is excellent - much better and more generous in quantity than other local companies.
The logs are delivered efficiently and I was able to speak to someone who explained when on which day the logs would be delivered. Pricing is competitive and generally cheaper and delivery happens within 2 to 3 days.
I would recommend this company to anyone looking to stock up on good quality, slow burning logs.
In addition, we were given a free gift with this order which was totally unexpected - a chimney cleaning firelog!
18 lutego 2026
Opinia niezależna
Odpowiedź od MyFuels
Thank you for taking the time out to leave such a lengthy review. Really pleased to hear we're competitive and offering a good service!
I was expecting a call to say what day…
I was expecting a call to say what day to expect delivery but the logs just turned up - good job I was in.
26 stycznia 2026
Odpowiedź od MyFuels
Thank you for leaving us a review. Unfortunately when we tried to inform customers of delivery timings in the past it caused more harm than it did good as when something changed they all have to be notified again and many had put off doing things to wait for our delivery.
The best solution we came to was to ask customers to leave instructions on where is best to leave the order should they not be home. This can be done at the checkout stage on the website or by emailing/calling us after placing an order.
Odpowiedź od MyFuels
Thank you for taking the time to leave us a review. Pleased to hear we could get your order out quickly.
excellent service
excellent service ,
Carol was excellent from start to finish as well as Steven . we will continue to use this company
many thanks
23 stycznia 2026
Odpowiedź od MyFuels
Many thanks Graham, great to receive such good feedback.
The guys are generally very helpful.
The guys are generally very helpful.
Product is great, I buy logs mostly.
Easy to deal with so we'll done to all ✔️ 👍
21 stycznia 2026
Odpowiedź od MyFuels
Thanks for the review David, great to hear such good feedback.
Odpowiedź od MyFuels
Thank you for leaving us a review! Pleased to hear your experience was so good.
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