Mrskicks UK Recenzje 

140
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

So excited to give these latte custom Jordan’s to my daughter for Christmas! They look exactly like the picture we found online! The folks at the co were amazing at communicating and letting me know t... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

How is this lady so popular and has so many followers on social media?? Went to sneakers show in London on 30th of September paid for a custom made shoes received the confirmation on my phone and... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Would highly recommend this company. Amazing bespoke design . Not only great craftmenship but offered help with such amazing unusual ideas . The whole turnover was exceptional from start to finish . A... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Mrskicks UK is 10/10. I highly recommend collaborating with them on roadshows, events and bulk orders. I recently worked with the company on a UK and Ireland Roadshow. This was a important collab with... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z butami
  2. również w kategorii:
  3. Artysta
  4. Projektant mody
  5. Sklep z dodatkami

Napisane przez firmę

Mrskicks is a UK leading custom sneaker & restoration brand creating and sourcing the best 1 of 1 products you’ll find within the creative market today! - If we need to clean your shoes to the best ability or design you a very unique pair of sneakers we got you! Originally founded in 2020 we’ve expanded globally offering a unique and more identifiable way of being your best self! Combining art and fashion together! We’ve shipped our shoes all over the world including the USA, UAE and even Australia! Also working with reputable brands such as JD sports, Netflix, Channel 4 & many more! Hop on our wave now and get yourself a pair of bespoke made custom sneakers, or send us your old pairs of shoes and we will completely revive them to life!


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

140 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,1

Wszystkie recenzje

(140)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

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Oceniono na 1 z 5

Unhappy

Delivery of item was extremely slow my daughter’s birthday passed and I had to go out and purchase another pair of air force trainers. I received 1 notification apologies for the delay, I asked for a refund only to be told on their website it states no refunds. Would never purchase from here again.

1 maja 2023
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hello,

You haven’t once emailed us regarding a refund for your order, the shoes was shipped out within the estimated time frame, you also never mentioned about the sneakers being low quality or wasn’t initially happy with the order, we find it very unpleasant to leave such a false statement on our service considering you loved the sneakers that you received but your just disappointed with the longer ETA which is stated before purchase , this is Becuase all of the shoes are custom, we can’t ship orders , work really hard on the order to be fulfilled for you to then just ask for a refund.

Can you please contact us and we can come up with a resolution to your problem, however in this case we do believe this is a false accusation against our company.

Kind regards

Oceniono na 5 z 5

Hi everyone

Hi everyone,
I brought from them pair of sneakers. They have a really good customer service. They answer you if you ask any question quickly.
And high quality work on the sneakers….
Koo

2 maja 2023
Opinia niezależna
Oceniono na 5 z 5

I loved my personalised shoes

I loved my personalised shoes! Exactly what I wanted. I will definitely be ordering again. Customer service was excellent too, they kept me updated with everything.

8 kwietnia 2023
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hello,

Thanks for your review Dion,

We appreciate your kind feedback and can’t wait to work with you again on some more crazy and unique customised footwear.

Kind regards

Oceniono na 5 z 5

Excellent 5*

Ordered for my daughter she is in love with them. Excellent customer service and product is A* and 100% genuine. Well recommend to anyone and will be ordering again

11 marca 2023
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hello,

Thanks for your review Michael, we highly appreciate your kind thoughts on our service and can’t wait to see you back to enjoy more special moments!

Have a superb evening,

Kind regards

Oceniono na 5 z 5

Excellent all the way around!!!

The customer service was nothing short of spectacular! Delivery was ahead of schedule. Communication was effortless I didn’t have to wait days for a response. Everything was immediately! And the product was A1 100% authentic. I’m a new customer for life now!

9 marca 2023
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hey,

This is truly a sweet review! Thanks ever so much and we can’t wait to accommodate you in the near future, we was happy that we managed to fulfil your order at the speed you needed!

Kind regards

Oceniono na 5 z 5

Great customer service and product

Great customer service from pre and post sales.
Communicative at all times and the sneakers look great 10/10

28 lutego 2023
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hi,

Thanks for this review, we aim to support our customers in the best way possible! We are pleased that you enjoyed your experience at mrskicks!

Kind regards

Oceniono na 5 z 5

I'm obsessed with the sneakers

I'm obsessed with the sneakers! They turned out even better than I expected! Thank you very very much for your collaboration!

24 lutego 2023
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hello,

We was glad that you love your custom order, we can’t wait to see you back!

Kind regards

Oceniono na 1 z 5

Took over a month to arrive, Faulty. Don’t do refunds.

Took over a month to arrive.
We receive a faulty / substandard item (with glaring manufacturing defects on the stitching on both shoes) and then get accused of having ‘aggressively worn them’ to have caused it! Even when it’s clearly obvious from the photos that they have NEVER been worn and it is not a wear issue.
They actually custom painted over the faulty / missing stitching! So, that means they must have received them like that from Nike…..Still customised them and then sent them onto us!!
Offered a partial refund, but flat refused to give us a full refund on return (on the basis that they were a ‘custom one off’ and it’s ‘their selling rules’). Clearly haven’t heard of distance selling rules or have any intention of abiding by them. We refused the partial refund out of principal, not to mention the immediate accusatory approach coming from the seller.
The faulty Nikes cost us £170.
Don’t expect PayPal to help you out either, as they sided with the seller. Basically saying that it’s perfectly ok for a seller to send trainers with damaged / missing stitching on them (as it’s kinda close enough to what was originally advertised). PayPal, you should be utterly ashamed of yourselves.
Tempted to take these to an official independent third party and have them properly authenticated, as well as evaluated for the standard (or lack of it) of their manufacture.
Been a total waste of time and money.
Buyer Beware…..

3 lutego 2023
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hi,

We apologise that you haven’t had a great experience with your order, however as explained the shoes wasn’t faulty, PayPal would’ve also given a refund if they had decided that they were, we explained a few valid reasons and a full explanation to your concerns, however i feel as if there’s been some misunderstanding… The shoes are authentic, we only source them from UK retailers such as footlocker, JD , Nike ect, we don’t get the shoes at any other cheaper rates. The sneakers have been purchased from a store then customised to the design that we sell on our website, you had also purchased within the Christmas period so delivery schedules had been pushed back for all customers, we’ve been customising for a while now and we take feedback seriously , however in this case we do not feel your review you’ve written about us it totally accurate of our services.


Kind regards

Oceniono na 4 z 5

Ordered the Dior Airforce 1s

Ordered the Dior Airforce 1s. Took a while to arrive due to delays in delivery, miscommunication and holiday season (ordered in October, than was re delivered and received the second time on 4th of February). Was worried with my order along the way but they reassured me at all times. Was quite satisfied with the level of communication from the other end. Once received my parcel, I absolutely loved it. No damage and spot on with the intricacy and detailing. It was exactly how I imagined it to be. Will definitely be purchasing custom sneakers again.

4 lutego 2023
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hey Selina,

We apologise about the delays, but glad we sorted everything in the end! , We are happy you re purchased with us and can’t wait for you to receive the end results, Thanks for the support and the honest feedback, me and the team truly appreciate this! - have a great day!

Kind regards

Oceniono na 5 z 5

Dior AF1

Ordered “Dior Airforce 1’s” end of November, they did take a while to arrive
(delivered 12th January), and I was quite worried with my order, but I was quickly reassured that my order was going to arrive, they even put a small free gift in to apologise for the delay.

The shoes arrived, and they are top quality, my partner absolutely loves them, and I will be purchasing from this company again. Definitely recommend💯

29 listopada 2022
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hi,

We appreciate your kind and honest review Sophie! , We can’t wait to see you back :)

Kind regards

Oceniono na 5 z 5

🙌🏻

Excellent service, MrsKicks were very quick in responding to my query, and accommodated my request for the toe cap to be customised also.
Received my order yesterday and the trainers look amazing. I would highly
Recommend 🙌🏻

10 grudnia 2022
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hello Neil,

Thanks ever so much for your feedback, it was lovely accommodating you with this order! - we wish to see you back in the new year.

Kind regards

Oceniono na 5 z 5

Rope Airforces

The shoes look really nice, I got the ROPE AF1! material was super soft, I’m very happy with the outcome… 1000% recommended

26 listopada 2022
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hello,

We appreciate this review!

Me and the team are super happy with outcome on your rope airforces! We really hope to see you again soon.

Kind regards

Oceniono na 5 z 5

great experience with Mrskicks

I had a great experience with Mrskicks and there A star treatment… I purchased the Latte cream Jordan’s and they’re absolutely stunning , the neutral colours go really well with my outfit and the shipment to Switzerland was very quick! I’m most likely to be returning within the new year, Merci!!

25 listopada 2022
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hello,

We appreciate this amazing feedback.

Thanks again!

Kind regards

Oceniono na 1 z 5

Colour cracks after wearing them twice

It took 2 months to get the sneakers! Once I receive them I put right away waterproofing on them in order to fix the colors.
My daughter wore them twice and the color is already cracking! this is unacceptable! And I paid GBP 275 for the Jordans sneakers, for this price I thought the quality would follow.

In their reply below they claim to have offer a refund which is untrue!
The waterproofing spray I used on the sneakers is the one I use on all my shoes and my sneakers and it never made the paint peel off! They are lying on everything in their reply below. This company is a scam!

15 listopada 2022
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hello,

Thanks for your review, We apologies about the inconvenience caused to you but we did email you multiple times with an explanation, you used a product that should’ve been authorised through us first as this May of had a chemical reaction to the promoters we use in our paints.

We explain to all customers that the shoes you buy is a specialty item and will need the extra care due to them being custom. We’ve offered advice in your order with the package and it should’ve been followed accordingly which hasn’t been the case… You have stated you used a water spray to change the colour of paint?, we have contacted you to resolve the problem and issue a refund if needed (please check spam) , we haven’t heard anything back, as explained previously the prices are matched with every other Custom shop and is also followed by Nike as we source all of our products from the retailers themselves we try our hardest to make them as convenient as possible for the customer and the brand.

Have a great day! X


Kind regards

Oceniono na 5 z 5

Very professional service and great to…

Very professional service and great to detail on design I askd for. I was delighted with my trainers and the quality they look fantastic.
I would highly recommend

1 listopada 2022
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hi Andrea,

Thanks so much for your review, we are glad your happy with the items you received…

Kind regards

Oceniono na 5 z 5

More than 5 stars x

Mrskicks has assisted me from start to finish, she has been absolutely amazing, the shoes came within the suggested eta time, when I received and opened them the packaging was presentable and the details on the shoes were exactly how I expected.I rate this company more than 5 stars.

20 października 2022
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hi Az,
Thank you for your lovely feedback we really do appreciate this…

Have an amazing day!

Kind regards

Oceniono na 5 z 5

Bespoke Jordan 1’s

Ordered a custom pair of Jordan 1’s (Mids) for my boyfriend who is obsessed. He has literally every pair available so he was so happy to get a pair that no one has.
The design process was fun and fast and Mrs Kicks had some really cool ideas to make them bespoke.
They were beautifully made and I’ll definitely be ordering another pair soon.

30 lipca 2022
Opinia niezależna
Logo Mrskicks UK

Odpowiedź od Mrskicks UK

Hi Rachel,

Thanks so much for your order and your lovely words we really appreciate the feedback.

Kind regards

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