I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpf... Zobacz więcej
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Zobacz, co mówią recenzenci
I would like to just say the Willesden branch is my favourite branch Alex in the warehouse. It was his first day and still knew where everything was helped me a lot also. Terry Sullivan that served me... Zobacz więcej
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Paid for next day delivery on Wednesday so far no sign of delivery or notification I have employees waiting to do work which is costing me money due to your professional inadequacies in deal wit... Zobacz więcej
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Zobacz więcej
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Informacje dotyczące firmy
- Dostawca materiałów budowlanych
- Artykuły elektryczne
- Sklep z materiałami izolacyjnymi
- Sklep z materiałami architektury krajobrazu
- Sklep z drewnem
- Sklep z artykułami hydraulicznymi
Informacje o MP Moran
Napisane przez firmę
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Dane kontaktowe
London, Zjednoczone Królestwo
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4,4
Doskonała
3 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Bad experience with a order
I have ordered back plate extension on Munson ring 50pieces. I have paid £7.00 for shipping and handling!
As I have not received the items I have calling them to find out what has happen with the order and when I will received it. After waiting on line few minutes the person has told me that he need to find out and will call me back. After 4 days not hear from them I have call them again and was speaking with some senior role manager to my understanding. He has apologised and informed me that they have not get the stock of the ordered items so they will issue a full refund. Another week passed and no refund, no credit note, no email, nothing! That already tried me to leave a review so they understand how they operating and how is my frustration. Will wait for a phone call and for a refund if not will report them to bank as a fraud.
Placed order on 7th March 2026 order number 000094689
7 marca 2026
Opinia niezależna
Odpowiedź od MP Moran
Thank you for your review, and we’re very sorry to hear about your experience.
We sincerely apologise for the lack of communication, the delay in resolving your order, and the inconvenience caused by not receiving your items. We completely understand your frustration, especially after having to chase updates multiple times and still not receiving your refund as promised.
This is not the level of service we aim to provide, and we acknowledge that we have fallen short here—both in stock availability and in following through on our commitment to contact you and process your refund promptly.
Please be assured that this matter is being treated as a priority. If your refund has not yet been received, we kindly ask you to contact us directly at Customersupport@mopmoran.co.uk with your order details so we can urgently investigate and ensure this is resolved without any further delay but I do believe this refund has been processed,
Very poor service
Made an order for collect from the store, haven’t received any info that I can collect it. So had to call in few days myself and I was instructed by phone that my item is waiting for me in the store, it’s just that I haven’t received an email. Ok, went to the store and you know what? The item was not there, and they don’t have it, so I was told that the order will be cancelled. Which I suppose they didn’t do, because I haven’t received any email nor money back. Very poor service
15 marca 2026
Odpowiedź od MP Moran
Hi Tamara,
Thank you for your feedback, and we’re very sorry for your experience.
We sincerely apologise for the confusion and inconvenience caused with your click and collect order. Being advised that your item was ready, only to arrive in store and find it unavailable, is extremely frustrating and not the level of service we aim to provide.
We also apologise for the lack of follow-up regarding your cancellation and refund. You should have received clear communication and a prompt resolution without needing to chase this yourself.
Please be assured that we are reviewing this situation to understand how this breakdown in communication and stock accuracy occurred, and to prevent it from happening again.
If you have not yet received your refund, please contact us directly at Customersupport@mpmoran.co.uk with your order details so we can urgently investigate and resolve this for you but I believe this refund has been done,
Very good service
4 marca 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Helpfull staff
15 marca 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Bought item for click and collect…
Bought item for click and collect online. When come to collect find out they don’t even sell that item. Waist 1,5 hour of my time , petrol, can’t finish job. Refund was funny to. Not happy at all.
15 marca 2026
Odpowiedź od MP Moran
Hi Aleksandrs,
Thank you for your feedback, and we’re very sorry for your experience.
We sincerely apologise for the inconvenience caused with your click and collect order. It’s extremely frustrating to arrive and find that the item isn’t even stocked at the branch—especially after spending your time and fuel travelling, and being unable to complete your job as planned.
This is clearly not acceptable and not the level of service we aim to provide. Your comments regarding the refund process are also concerning, and we apologise if this added further frustration.
We are reviewing how this happened to ensure better stock accuracy and clearer communication between our website and branches, so situations like this can be avoided in future.
Placed a few orders with them now
Placed a few orders with them now. My go to place to buy all my supplies now (DIY/ self renovation) would recommend
3 marca 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
No stock of an item that was instock…
No stock of an item that was instock rang me on day of delivery
14 marca 2026
Odpowiedź od MP Moran
Hi Paul,
Thank you for your feedback, and we’re very sorry for the inconvenience caused.
We apologise that you were informed about the stock issue on the day of delivery. We understand how frustrating this must have been, especially after expecting your order to arrive as planned. This is not the level of service we aim to provide.
Unfortunately, stock discrepancies can occasionally occur, but we recognise that this should have been communicated to you much sooner. We are reviewing our processes to ensure better accuracy and more timely updates going forward.
Great company to deal with
Great company to deal with. Good communication and knowledgeable staff.
14 marca 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
After ordering and paying for items…
After ordering and paying for items received an email only to say product was not in stock only to see the same item on your website for double the price very poor customer service
14 marca 2026
Odpowiedź od MP Moran
Hi Brian,
Thank you for your review, and we’re very sorry for your experience.
We apologise for the frustration caused by your order being cancelled due to stock availability, especially after payment had already been taken. We also understand how concerning it must have been to then see the same item listed on our website at a higher price.
This is certainly not the experience we want for our customers. Stock discrepancies and pricing issues can occasionally occur due to system updates or supplier changes, but we appreciate that this does not make the situation any less disappointing.
We are currently looking into this matter to understand exactly what happened and to ensure it is addressed properly. If you would be happy to contact us directly at Customersupport@mpmoran.co.uk with your order details, we would like the opportunity to investigate further and put things right where possible.
Excellent service
Your customer service is excellent
From ordering to unfortunately
Having to take back our order
To your Tottenham Branch.
On 20/3/2026
As it was not compatible to
The boiler.
We spoke To and had e-mail’s from A few people in your company.
And we’re delt with efficiently
And quickly.
We will deal with your company again.
Thank you
12 marca 2026
Odpowiedź od MP Moran
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Placed an order on the Saturday which…
Placed an order on the Saturday which was meant to be dispatched monday according to the website.
Didnt hear anything till the Wednesday when I phoned up enquiring whats going on?
They told me it was meant to be delivered that day but due to a delay with a driver it wouldn't be delivered till the thursday.
The delivery came but missing the pipe bender item . Tried calling and calling no answer.
Following day (Friday) I managed to get through to which I was told they would enquire and give me a call back within the hour. NOTHING!
Called back to see what was happening i was then told they didn't have any in stock anywhere and its been discontinued they would send me a refund and a courtesy call back to let me know. STILL NOTHING
I have a load of pipe without the tool to install it.
I now have to wait for delivery elsewhere and fork out whilst waiting for my refund.
So all in all NOT GREAT!
13 marca 2026
Odpowiedź od MP Moran
Hi Ian,
Thank you for your feedback, and I’m really sorry to hear about your experience.
We sincerely apologise for the delays, lack of communication, and the inconvenience caused by the missing pipe bender. This is not the level of service we aim to provide, and we completely understand how frustrating it must have been—especially being left without a key tool needed to complete your work.
There were clearly multiple points where we fell short, from dispatch updates to follow-up communication, and for that we take full responsibility. You should not have had to chase us repeatedly or be left without clear information regarding your order.
We are currently reviewing what went wrong here to ensure this doesn’t happen again. In the meantime, your refund for the pipe bender has been processed. If it hasn’t reached you yet, please contact us directly at Customersupport@mpmoran.co.uk, and we will make sure it is resolved immediately.
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Zero stars.
Zero stars.
Ordered 2 small items. On web site reduced to clear. Ordered and paid on 5th March.
On the 16th of March still no news.
Very poor customer service. Problem very quickly sorted once I had posted a negative review.
5 marca 2026
Odpowiedź od MP Moran
Hello,
We are sincerely sorry for the frustrations caused,
We were never updated by the branch to state this was out of stock and you should of been contacted immediately to be informed this,
We do not accept this type of service at MP Moran and we are having the necessary departments corrected so these things will no longer happen,
We are truly sorry for the experience you've received and your refund has been processed in full for yourself,
Great delivery service
Great delivery service.
Delivery was left in a safe place with a note. Many thanks.
11 marca 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Easy to order online and delivery…
Easy to order online and delivery speedy and efficient and s very helpful delivery man
11 marca 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Excellent customer services!!
27 lutego 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Nearly Three Weeks for a 2–3 Day Delivery
We recently ordered a slab on 27 February, with a quoted delivery time of 2–3 days. In reality, the item was not delivered until nearly three weeks later.
Prior to ordering, we contacted the company to ask about availability and were advised that only one item remained in stock, so it is unclear why there was such a significant delay in dispatch.
We had to send multiple follow-up emails and were unable to get through by phone, and communication throughout the process was limited. Updates were only received after chasing.
The delay impacted our ability to complete an ongoing customer job, which was frustrating given the high delivery charge of £86.
The item did eventually arrive, and we appreciate the final delivery, however clearer communication and more accurate delivery expectations would have made a significant difference to the overall experience.
27 lutego 2026
Odpowiedź od MP Moran
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in delivering your recent order and for the frustration caused throughout the process.
We understand how important timely delivery is, especially when you are working to complete a job for your own customer. The extended delay you experienced, particularly after being advised the item was in stock, is not in line with the level of service we aim to provide. We are also very sorry that you found it difficult to reach us and that updates were only provided after you had to follow up—this is something we take seriously.
While we are pleased that your order has now been delivered, we fully appreciate that the experience fell short of expectations, especially given the delivery charge. Your feedback has been shared with our team so we can review what went wrong in both dispatch timing and communication, and make the necessary improvements.
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