I called the Tottenham branch of MP Moran yesterday in desperate need of an oddly sized shower tray I could actually pick up same day. The phone got answered quickly by Ryan. He was friendly and helpf... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I would like to just say the Willesden branch is my favourite branch Alex in the warehouse. It was his first day and still knew where everything was helped me a lot also. Terry Sullivan that served me... Zobacz więcej
Reakcja na opinię
Paid for next day delivery on Wednesday so far no sign of delivery or notification I have employees waiting to do work which is costing me money due to your professional inadequacies in deal wit... Zobacz więcej
This company provides some of the greatest customer service in the UK. Luke who answered my call was totally professional and helpful. If all companies were this efficient the world would be a mu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca materiałów budowlanych
- Artykuły elektryczne
- Sklep z materiałami izolacyjnymi
- Sklep z materiałami architektury krajobrazu
- Sklep z drewnem
- Sklep z artykułami hydraulicznymi
Informacje o MP Moran
Napisane przez firmę
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Dane kontaktowe
London, Zjednoczone Królestwo
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4,4
Doskonała
3 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I ordered a defender extension cable 50…
I ordered a defender extension cable 50 meters, a week has passed, but I still haven't received my order. They didn't reply to my email asking why I didn't receive my order. I found their website and contacted them via chat. They said that this product was out of stock. They refunded my money and I'm grateful for that, but I'm still angry because I didn't get what I really needed and that no one even contacted me.
27 lutego 2026
Odpowiedź od MP Moran
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for your order without any communication from us.
You should have been informed much sooner that the Defender extension cable was out of stock, and we apologise that this was only clarified after you contacted us through live chat. We also regret that your earlier email was not responded to — this is not the level of service we aim to provide.
While we’re glad we were able to process your refund, we completely understand your disappointment in not receiving the product you needed. Your feedback is important to us and will be shared with the relevant team to help improve our stock communication and response times going forward.
I ordered a paint with the next working…
I ordered a paint with the next working day delivery. I waited for a week, then they told me it is out of stock. At least receive refund.
27 lutego 2026
Odpowiedź od MP Moran
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to wait for a next working day delivery, only to later be informed that the item was out of stock.
This is certainly not the level of service we aim to provide, and we apologise for the inconvenience and delay caused. While we’re glad to hear that you have received your refund, we appreciate that the situation should have been communicated and handled much better from the start.
We had 100% attention for the duration…
We had 100% attention for the duration of bathroom queries
5 marca 2026
Opinia niezależna
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Odpowiedź od MP Moran
We are sincerely sorry for any frustrations caused,
Please can I ask you contact customersupport@mpmoran.co.uk so we can discuss your experience and see if there's anything we can do to resolve this situation for yourself
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very disappointed with the service from…
Very disappointed with the service from MP Moran. I ordered a pair of safety shoes but received a completely mismatched pair. When I contacted them about the issue, they acknowledged the mistake and promised to send the correct replacement.
Unfortunately, the replacement never arrived. Since then I have sent multiple emails trying to follow up, but I haven’t received any replies at all. The lack of communication and failure to resolve such a simple issue is very frustrating.
I expected much better customer service. Based on this experience, I cannot recommend ordering from them.
20 lutego 2026
Opinia niezależna
Odpowiedź od MP Moran
Thank you for bringing this to our attention. We’re really sorry to hear about your experience and the frustration caused by receiving a mismatched pair of safety shoes and the delay in resolving the issue. This is certainly not the level of service we aim to provide.
It’s disappointing to hear that your replacement hasn’t arrived and that you haven’t received a response to your follow-up emails. We understand how frustrating that must be, especially when the issue should have been resolved quickly.
Please could you contact us directly at Customersupport@mpmoran.co.uk with your order details so we can investigate this urgently and make things right for you. We’re committed to resolving this as soon as possible.
Great Service
I ordered a material from MP Moran and needed the delivery to happen fast for an up-coming installation. Csaba (customer service rep) was very informative and helpful. I received delivery updates and had the material delivered 2 days later and we were all set for the installation. Wonderful. Thank you!
25 lutego 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Odpowiedź od MP Moran
Hello,
We are sincerely sorry for the frustrations caused,
Our stock levels do vary as we supply these orders from the shops,
And we are working on a way to get around these stocking queries,
Many Thanks,
Luke
Odpowiedź od MP Moran
Hi Kevin, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Odpowiedź od MP Moran
Hi Anita, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good Service
Good Service.
Good Price,
Fast delivery,
Good communication prior to delivery.
27 lutego 2026
Odpowiedź od MP Moran
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Easy online purchase, fast delivery
Easy online purchase. Paid for 2-3 day shipping as it wasn't urgent, but order still arrived the next day!
23 lutego 2026
Odpowiedź od MP Moran
Hi Rachel, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Scam of a company
The package came in good condition, however the item was no longer needed. The return process isn’t as easy as you’d think. (Still going through it). I’ve been trying to create a return for 3 days with 3 days left to return (there’s a countdown), but they won’t send a shipping label. So I called and a support member with attitude told me the return is 10 Great British Pounds. And he insisted I go to a store which is inconvenient as I live far.
Make sure you 100% know you will keep the product. This company is a scam when it comes to returns. Also. Get some new customer service teams.
2 marca 2026
Opinia niezależna
Odpowiedź od MP Moran
Good Morning Yamin,
I am so sincerely sorry for any frustrations caused,
I believe the gentleman you spoke to has now left the company,
We are investigating into our Returns Portal but our returns portal does not need a label, to return good the goods just need to be taken to your local DPD drop off box and you scan your QR code which then tells DPD to ship goods back,
Any return of goods no longer need there will be a charge for the return of the goods but you should not have been charged as the delivery was delayed,
If you have any further queries please feel free to contact customersupport@mporan.co.uk and ask for Luke as this is the manager of our customer support Department,
Many Thanks,
Luke
Odpowiedź od MP Moran
Hi Jasper, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good product
Good product. Efficient reliable service and delivery. Price was reasonable.
16 lutego 2026
Odpowiedź od MP Moran
Hi Jason, thank you for the 4-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
90mm pipe and fittings - fast delivery
One of the few companies stocking 90mm waste pipe and fittings, compatible with European wall hung toilets. Excellent range. Quick delivery
20 lutego 2026
Odpowiedź od MP Moran
Hi Andrew, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Odpowiedź od MP Moran
Hi Brian, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I purchased some tubs of beeline…
I purchased some tubs of beeline wallpaper paste. One of the tubs was split (looked like the delivery people were heavy handed). I reported it and sent a picture to MP Moran who sent a replacement on a next day delivery.
19 lutego 2026
Odpowiedź od MP Moran
Hi Jason, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good,friendly service
Good,friendly service, affordably priced stock
A bit long wait in a queue,but worth it
18 lutego 2026
Odpowiedź od MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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