Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Absolutely not worth the price and feel this is a scam. They advertise a way to put on these lashes but when you receive them, nothing explains how to put them on this way and instead instructs you to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered a cluster bundle but didn't like the curl on the lashes. I reached out to MoxieLash and asked them for an exchange for some Lashies and their reply was within minutes. My request for an exch... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Danielle was amazing! I don’t think my original survey went through, so apologies if there are duplicates. She was informative, great communication, friendly, KIND, helpful, and professional. Most pe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent lashes, I’ve tried several different brands and this is by far the best quality. The customer service is outstanding. I’ve contacted them on two occasions and they got back to me immediatel... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z kosmetykami
  2. Fabryka kosmetyków

Napisane przez firmę

The official MoxieLash website with the most revolutionary high-tech eyelash solution. Magnetic eyeliners for magnetic eyelashes. No glue. No mess. No stress. We’re committed to being your last-lash-stop. Period.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Top Notch customer service

The nano lashes are my favorite. I have no trouble with them lasting all day, and the eyeliner grip is super easy to use. The customer service is what sets this company apart. It is personalized, smart, and very timely! I feel like I am chatting with a girlfriend! My profile pic is me wearing the baby lashes.

18 grudnia 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Shantel! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️

Oceniono na 5 z 5

Great Service!

Reordered some lashes from Moxielash recently. When I didn’t receive an item, I emailed their support section. I heard back within seconds with an explanation that the missing item is on back order and I was provided a new tracking link. Oftentimes, we wait for days before we hear back from the service desk and even more during the holidays. I’m extremely satisfied with their response and their lashes!

11 grudnia 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Laura! We are so happy to hear that you are loving your lashes and our customer service.❤️ Our team is always working to grow and inspire! Without your feedback, this would not be possible. Thank you so much for taking the time to share your thoughts with us!

Oceniono na 5 z 5

OUTSTANDING CUSTOMER SERVICE!!

OUTSTANDING CUSTOMER SERVICE!!! Thank you so much for all your help with my order when I had to make a change. The Moxielash customer support team (Lucille and Keith) made my exchange so easy. They immediately responded to my questions about the Moxielash products and my order. Moxielash obviously cares about their customers and wants to ensure that each person is happy. I will definitely be ordering again. Thank you, thank you, thank you!!!

10 grudnia 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Wendy! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us! ❤️❤️

Oceniono na 5 z 5

I’ve never worn lashes before

I’ve never worn lashes before, but I decided to try the magnetic moxie lash. I made a mistake by buying the wrong color for my lashes and even though it was my mistake, customer service still replaced all the lashes for free to new lashes that would fit me better! They returned my email with an hour of my question about exchanging and helped me pick out the correct lashes. They are super friendly and helpful, I would recommend 100%
Even though the brown lashes don’t work for me, I still tried the system with the liner and the lashes, and I will say this is amazing, and so easy that I will always be wearing lashes from now on!
Thanks MoxiLash!
Your forever customer,
Candy H.

9 grudnia 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Candy! We are so happy to hear you are loving our products and customer service. Our obsession with beauty, innovation, and creativity are at the core of everything we do. We wouldn’t be able to make these improvements and growth without you! Thank you for sharing with us! 😍 

Oceniono na 5 z 5

I have just received EXCELLENT customer…

I have just received EXCELLENT customer service!
I incorrectly ordered the wrong lashies and Moxielash have given me a voucher at their expense to order the correct ones. Amazing! :) (Thank you Lucy)
By the way, I have smallish eyes and the Baby Lashies are perfect!

5 grudnia 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Wainoni! We are so happy to hear you are loving our products and customer service. Our obsession with beauty, innovation, and creativity are at the core of everything we do. We wouldn’t be able to make these improvements and growth without you! Thank you for sharing with us! 😍 

Oceniono na 1 z 5

Bunch of Hype for Nothing

I am so glad I didn't immediately buy the big tube of the liner along with the first pair of lashes, or the makeup remover stuff they recommend. I'd have been out close to $100 for nothing. Just tried the Lashies for the first time. Either the stuff in the tube is "dead" or dried up or just doesn't work, but the lashes didn't even come close to sticking. I tried putting more of the liquid on, still didn't stick. Certainly not as advertised where it shows sticking the lashes to your wrist and giving it a tug to show how well it sticks. Very disappointed as I waited forever for these to finally arrive. Glad I'm only out the $35.

2 grudnia 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Patti. Hello! We are so sorry that you had this experience with MoxieLash. That is never an anticipated issue we expect or hope from our product. We would love the opportunity to chat with you further to discuss your experience, offer some troubleshooting tips, and to see how we can make this right. Please reach out to us at support@moxielash.com with a screenshot of your posted review. We look forward to speaking with you soon!

Oceniono na 5 z 5

Excellent customer service!

Excellent customer service!! The magnetic lash system wasn’t for me, so I contacted customer service via email and received a speedy reply and a more than generous offer to make it right. Such a great company to do business with!!

29 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi there! We are so glad to hear you are loving customer service. We appreciate all your kind words! 💜

Oceniono na 4 z 5

I ordered my lashies but the liner was…

I ordered my lashies but the liner was dry, it was coming out in clusters :( I was texting with the representative, Luzille, she was very helpful, they are sending a replacement liner :) Hopefully I will be able try my new lashies soon! Thank you for your help

25 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Anna! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️

Oceniono na 4 z 5

The warehouse lost my order

The warehouse lost my order. I emailed with a representative and she was very helpful. She was kind and got a new order placed for me. I will hopefully receive it soon. Can’t wait to try my lashes!

22 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Jessie! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️

Oceniono na 5 z 5

I am in love with these lashes

I am in love with these lashes. At first I only purchased magnetic lashes, but then I tried Lashies and it gets very difficult to decide which lashes I want to wear. If you ever thought applying lashes were a nightmare, I assure you anyone can use these lashes!

18 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Gina! This is so amazing to hear - Thank you for sharing! At Moxie we are always looking for ways to build each other up and boost confidence and creativity with our products! Thank you so much for taking the time to share this with us! We appreciate your support! 💖

Oceniono na 1 z 5

Order not received $165 loss

Cant give a review of the actual product has its not arrived. I ordered 5th November it’s now the 17th and it hasn’t even left the US yet. Shame on you for choosing the most possible cheapest way to send via DHL. You have cost me $165 out of pocket

17 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Angela, thank you so much for sharing your feedback, we will make sure that the team hears your concerns! Shipping timelines do vary but for all international orders, as stated on our website, it can take six to eight weeks depending upon customs. You can review our shipping timelines here:

https://www.moxielash.com/pages/shipping-delivery

We would be happy to look into the status of your order, please reach out to our support team with a screenshot of this review at support@moxielash.com!

We look forward to speaking with you soon!

Oceniono na 5 z 5

I am completely amazed at the level of…

I am completely amazed at the level of customer service from this company. My order was delivered to the wrong address in another town. I notified the company and in a matter of minutes, they informed me a new order was coming. I can't wait to try my new lashes.

15 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Mary! 🥰 We are so happy to hear you are loving our customer service. Thank you so much for such wonderful feedback - We wouldn’t be here without your support!

Oceniono na 4 z 5

I order some lashes for Halloween

I order some lashes for Halloween. They would have been here on time if I had put the right address in. Customer service was fast amazing. Dealt with the issue right away. I’ve tried the product before and absolutely love them I highly recommend.

10 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Jackie! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️

Oceniono na 5 z 5

My fave lashies are the Airy lashies

My fave lashies are the Airy lashies. I'm not happy, however, with the tiny little nano grip liner. I've yet to open one that isn't dry and unusable. I hate that I'm paying extra for not getting to use it. I do LOVE the lashies, and wear them almost daily (I've discovered that I can't wear them when I go to my chiropractor!)

10 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Mozelle! Thank you for sharing your experience with us! We are so happy you are loving your Airy Lash! 😍

Oceniono na 1 z 5

I had a problem getting them to stay on…

I had a problem getting them to stay on and the liner was very visible and it looked like a mess. I send an email requesting an address to send them back for a full refund.

5 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Eileen, we are so sorry to hear about your experience. We took a look into your previous correspondence and we do see we responded back and we are still awaiting a response from you! We do apologize for the inconvenience and we certainly want to get this resolved for you! Please reach out to us at support@moxielash.com with a screenshot of your posted review. We look forward to speaking with you soon!

Oceniono na 5 z 5

Moxielash customer support is very…

Moxielash customer support is very helpful. They got back to me very quickly. And handled the problem very professionally. I no longer have a problem, they took care of it.

3 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Barbara! We are so glad to hear you are loving our products and customer service. We appreciate all your kind words! 💜

Oceniono na 5 z 5

My issue was resolved quickly by…

My issue was resolved quickly by Luzille (I think) and Moxie stood by their promo when I reached out after placing my order and was willing to happily send me the free gifts :)

2 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi there! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️

Oceniono na 5 z 5

I emailed because my lashes were too…

I emailed because my lashes were too full (like butterflies). They got right back to me. They were so happy to help lizelle was the girl that helped me. Thanks so much.

1 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Jeanne! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️

Oceniono na 5 z 5

Awesome Experience

Luzille in Customer service is awesome. Her quick response to your questions or concerns are immediately answered and taken care of!

1 listopada 2023
Opinia niezależna
Logo MoxieLash

Odpowiedź od MoxieLash

Hi Betsy! We are so happy to hear that our customer service team met your expectations and was able to assist you with any questions or concerns you may have about our products. Our goal is always to provide the best service possible and we cannot thank you enough for this review! It truly means the world to us ❤️❤️

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