Moto Central Recenzje 3073

Great hard to find item that was very reasonably priced, very pleased with my purchase 😎

Great communication from them, they sorted me out quick and efficiently will definitely use them again

Great item and very quick delivery. Comms was warm, friendly and genuine. Wouldn't hesitate to use these guys again.

10/10 seller. fast delivery, nice communication and 100% accurated item description, nice packaging.

Thanks a lot!!

Excellent seller, had to contact them because i did't recieve my order, but Amy at Moto Central sorted this very fast, and sent a replacement right away, the problem was with Royal Mails tracking system.
Thanks Amy for her fast responce.

Thanks again. Mr. Brian Bates.

Amazing, Quick Delivery! I ordered the AA 02 Pando Moto Bodysuit and it came within a couple of days and the fit is perfect! I wear a 10/12 and the Small fits perfect, it’s rare you find flattering gear for women so this was a nice surprise! 😅
When I sent an email query it was replied to within a matter of hours! (Thank you Jamie!)

So glad I found this place. Many thanks to John who helped my husband and I get the correct fitting helmets for us, rather than us getting ones we liked that felt comfy. This mans knowledge has probably saved lives
Thankyou so much for your help and time. Cant recommend highly enough.

A superb company to purchase from, part exactly as described and delivered on time
5 stars 🌟🌟🌟🌟🌟

I was struggling to find some replacement Dane motorcycle trousers as no one seems to sell them now. Enter Moto Central... I dealt with Jamie who quickly confirmed that they could special order what I wanted and within a week and a bit, they were with me. Refreshing to receive such good service!

I purchased a side stand for my Harley Davidson. A part was missing when it arrived. Amy was very helpful and sorted it without any problems. Thankyou

Really happy I purchased a helmet from motocentral. It was very well
Shipped really quickly. The item
Was great quality and did I mention they did a great price? No dramas at all I recommend

Excellent service from start to finish. Very reliable company, fast dispatch, well-packaged parts and exactly as described. Great communication and genuinely professional approach. Highly recommended for anyone looking for trustworthy motorcycle parts suppliers.

Ordered a nice DMD helmet at a great price. The order was delayed a little but Jamie reassured me it would arrive within 7 days which it did.
Excellent service and customer care...and the helmet is great as well.
Cheers.

Just received delivery of some Show Chrome inner fairing trims for my Honda Goldwing, service, delivery and communication has been great from start to finish!

Needed a retro style jacket other than my Lewis Leather to compliment ride outs in colder weather. Lovely jacket and could double up for out and about other than bikes. Moto Central by far at the top in customer service and would give them 7 stars if I could!!

Great company
Had my order shipped same day quick delivery can't fault them.
Pleasure doing business with you and will be using you alot more
A***************

Best bike bits in the business- super service / prices and delivery - top brand items , and great , helpful staff. 👍

I purchased a pair of Alpinestars Missile V3 leather trousers from Moto Central. Within less than two months of normal use, the trousers developed multiple faults, including stitching coming apart and zip failures. For an expensive, safety-critical motorcycle garment, this is completely unacceptable and deeply concerning.

I contacted Moto Central and followed their warranty process exactly as instructed. They confirmed that the supplier had agreed to replace the item and requested that I return the trousers, which I did. From that point onward, the way this situation was handled was extremely poor.

When I raised legitimate safety concerns and requested a refund rather than a replacement, the tone of communication quickly became dismissive, confrontational, and unprofessional. I was repeatedly told that refunds were “at our discretion”, that they were “bending the rules” for me, and was warned that if I continued to pursue the matter they would revert to sending a replacement instead. I was also advised to “seek advice before my next email” and told I was wrong, which came across as intimidating rather than supportive.

Despite confirming in writing that the supplier had credited them for the faulty item, Moto Central still refused to issue a refund and insisted on store credit only, citing loss of profit as justification. At this stage, I had no trousers and no refund, leaving me entirely out of pocket through no fault of my own.

My safety concerns were repeatedly dismissed, including comments suggesting that leather should not be questioned, despite the fact that my Alpinestars textile trousers, which they described as inferior materials, have lasted over two years of all-weather riding without issue, while this leather pair failed in under two months. For a retailer dealing in motorcycle safety equipment, this attitude is extremely worrying.

Practical considerations such as my work schedule and distance from the store were acknowledged but ultimately ignored. The focus throughout appeared to be on protecting internal policy and profit rather than resolving a legitimate fault fairly, reasonably, or professionally.

I eventually accepted store credit purely to bring the situation to an end, not because I was satisfied with the outcome. I will not be using Moto Central again, and based on this experience, I will be actively sharing it within the motorcycling community and across my social media platforms so other riders can make an informed decision before purchasing from them.

I strongly advise anyone considering Moto Central to fully understand their consumer rights under the Consumer Rights Act 2015 before buying, particularly when purchasing safety-critical motorcycle equipment.

*UPDATE*

Hi Jamie,

I find it difficult to believe that you are unable to identify this case, given how specific the issues described are and the fact that you personally corresponded with me by email throughout the entire process, including making the final decision regarding store credit. The wording and circumstances outlined in my review directly mirror that email correspondence.

For clarity, this was not a case of a simple replacement being offered and accepted. The issue arose from how the situation was handled after a significant fault occurred in a safety-critical product within a very short period of ownership, and how concerns were addressed once the item had been returned and the supplier credit confirmed.

The conclusion regarding consumer law was not reached lightly and was based on the responses I received, including repeated statements that refunds were entirely at your discretion, references to store profit as a deciding factor, and warnings about continuing correspondence. These points are all documented in the email trail.

My review reflects my genuine experience as a customer and stands as an accurate account of how this matter was handled.