MOTHER ROOT Recenzje 

303
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Love this product. Marmalade is my favourite flavour - I hope they continue to make it. The rhubarb is also amazing. The original ginger was the one that originally got me hooked. All of them have a f... Zobacz więcej

Oceniono na 5 z 5

This whole experience was just simple. I was able to send a message regarding my concerns with my shipment. Within an hour, not only was this person looking into the shipment, but they had already s... Zobacz więcej

Oceniono na 1 z 5

When I saw that Apple Pay changed delivery address I immediately mailed you not more than 2 hours later . I admit I should have looked sooner but it always normally works. Your IA told me somebody wo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having made a mistake with my recurring order and not having the opportunity of amending it in the required window, I contacted Mother Root and I must say the whole team (AI and all !) were extremely... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

303 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(303)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 270

Napisz recenzję
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Oceniono na 5 z 5

Mother root is no my drink of choice

Mother root has completely changed my relationship with wine. I no longer feel the need to drink a glass/bottle of wine at a weekend. I feel so much better for it. Not waking up hungover and exhausted. It tastes incredible and is now my drink of choice :-)

4 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

The rhubarb is absolutely delicious!

The rhubarb is absolutely delicious!

I don’t really drink alcohol at all, Christmas a glass of champagne that’s about it….this is honestly so lovely!
Great flavour not too sweet, refreshing , definitely a repeat order!

Not tried the ginger yet, but will be giving that a go after the rhubarb.
Genius
Thanks
Jayne

2 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

product replacement

I did not initially receive my product, it got lost in the shipping process. I communicated with Renet and was sent a replacement immediately. It just arrived and I am excited to try it this evening! I really appreciate the fantastic customer service!

28 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I absolutely love the flavor of Mother…

I absolutely love the flavor of Mother Root! I've only tried it so far with tonic soda, a slice of orange with some fresh mint. I'm looking forward to trying some of the other recipes. This is a wonderful slow relaxing drink. A great alternative to an alcohol cocktail.

27 marca 2026
Opinia niezależna
Oceniono na 5 z 5

My 1st order didn’t turn up

My 1st order didn’t turn up.

I emailed last night & this morning the replacement arrived. 1st class customer service.

I look forward to trying the Special Edition

24 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Outstanding service offered

I am now on my third bottle of Mother Root and I love it. Unfortunately this time there was a problem with the delivery which meant it wasn’t delivered to my address. I contacted the courier first and they were not particularly helpful and I almost felt they didn’t believe me. I even sent a copy of the photo they had taken which showed it wasn’t even my front door!
However when I contacted Mother Root the experience was totally different they were very communicative with me and offered right away to replace it whilst I’m assuming they will take it up with their courier. This act of kindness was very much appreciated and I received it the very next day. I have followed this company since seeing them on Dragon’s Den. I love their philosophy and ethos. I have also bought some for a friend who also loves it!
It is a great company and provides an outstanding service in my opinion.

10 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Sophie is brilliant

Sophie is brilliant - picks up emails quickly and responds proactive. Clearly knows what she is doing and can sort my little requests out very efficiently. Thank you.

10 marca 2026
Opinia niezależna
Oceniono na 1 z 5

My old address somehow was put in as my…

My old address somehow was put in as my “mailing address” even though my billing address was somehow correct. When I received an email showing the wrong address I emailed right away. They stated they couldn’t change it, so I’m out $45. 🤷🏻‍♀️

They were not helpful, and unfortunately have lost a customer.

1 marca 2026
Opinia niezależna
Logo MOTHER ROOT

Odpowiedź od MOTHER ROOT

Hi there,

Thank you for your feedback, and I’m really sorry to hear about your experience - I completely understand how frustrating this must have been.

It sounds like there was a mix-up with the delivery address, and I’m sorry we weren’t able to resolve this for you at the time. Once an order has been processed, we’re sometimes unable to amend the address before it’s dispatched, but we do always do our best to help find a solution.

We’d really appreciate the opportunity to look into this further for you and see what we can do to help resolve it. Please do reach out to us at hello@motherroot.com, and we’ll do everything we can to help.

Thank you again for bringing this to our attention, and we’re very sorry for the frustration caused.

Warmest regards, The Mother Root Customer Experience Team.

Oceniono na 1 z 5

Mother root disappointing

I bought mine and I’m fed up with all the positive reviews on face book and when you put a negative review it won’t come up so you get pulled in to buying it , I think it’s so disappointing and so overpriced!! If I had seen this I would never have bought it go and get a ginger shot instead

6 marca 2026
Opinia niezależna
Logo MOTHER ROOT

Odpowiedź od MOTHER ROOT

Thank you for your feedback, Clare - we’re really sorry to hear how disappointed you feel.

We want to reassure you that we don’t filter out negative reviews, all genuine customer feedback is important to us and helps others make informed decisions, as well as helping us improve.

At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best apples, undergoing a slow double fermentation process - very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour.

Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.

Thank you again for taking the time to share your thoughts.

Warmest regards, The Mother Root Customer Experience Team.

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