Love this product. Marmalade is my favourite flavour - I hope they continue to make it. The rhubarb is also amazing. The original ginger was the one that originally got me hooked. All of them have a f... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This whole experience was just simple. I was able to send a message regarding my concerns with my shipment. Within an hour, not only was this person looking into the shipment, but they had already s... Zobacz więcej
When I saw that Apple Pay changed delivery address I immediately mailed you not more than 2 hours later . I admit I should have looked sooner but it always normally works. Your IA told me somebody wo... Zobacz więcej
Reakcja na opinię
Having made a mistake with my recurring order and not having the opportunity of amending it in the required window, I contacted Mother Root and I must say the whole team (AI and all !) were extremely... Zobacz więcej
4,1
Dobra
303 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I’m giving it 1* due to the price
I’m giving it 1* due to the price. I actually really like it but to be honest i think it’s a bit of a rip off costing £28 . I think i’m gonna go back to making my own ginger and apple cider vinegar drinks which cost a fraction of the cost and i’m sure the health benefits are just as good. Sorry Mother Root
3 marca 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Hi Lysanne,
Thank you for your review, we’re really pleased to hear that you enjoyed the taste of Mother Root.
At Mother Root, we only use the best ingredients to ensure a bold and balanced flavour. We source fine vinegar made from the best organic apples, undergoing a slow double fermentation process -very different from standard alternatives. We then macerate our botanicals and allow them to age for several weeks to months, deepening the complexity of flavour.
Instead of sugar, we use honey, which not only enhances the taste and mouthfeel but also adds natural benefits - though it’s a much more premium ingredient. Over 63% of our ingredients are organic, and every step of our process is designed to maximise quality and taste.
Thank you again for giving Mother Root a try and for taking the time to share your thoughts.
Warmest regards, The Mother Root Customer Experience Team.
I did not get a response to my last…
I did not get a response to my last email
15 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you for your review, Alan - we’re really sorry to read this.
We certainly never want anyone to feel that they’ve been ignored. We can’t currently see an outstanding message under your name, so it’s possible your email didn’t reach us or may have landed in spam.
Please would you resend your original message (or contact us again directly), and we’ll make it a priority to respond promptly. We’re always here to help and would very much like the opportunity to resolve this for you.
Warmest regards, the Mother Root Customer Experience Team.
I bought my first bottle from Waitrose…
I bought my first bottle from Waitrose in January and really loved it. So much so I just ordered 2 bottles from the website. However, there seems to be a batch inconsistency? It's nowhere near as fiery as the first bottle I received and that's without changing the measured amounts of mother root and tonic. Otherwise I really love the flavour but preferred it more fiery, I feel like i'm going to need to use more than the 25ml per drink which at the current price, is a bit disappointing.
25 lutego 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for your thoughtful feedback, Phoebe - and we’re delighted to hear you loved your first bottle from Waitrose.
I’m really sorry to hear you were disappointed with your second purchase, we definitely haven’t made any changes to the recipe. Giving the bottle a very vigorous shake before every pour is key, as the ginger and chilli can settle and affect the intensity in the glass.
If you’d be happy to, please do send us a quick photo of the batch number on the back of your bottles - we’d love to look into this further for you.
Thank you again for taking the time to share this - we really value feedback like yours.
Warmest regards, the Mother Root Customer Experience Team.
The customer comes first!
I had placed an order for the Mother Root elixir, but saw that it contained an extract of chili peppers. Since that ingredient plays havoc on my digestive tract,
I contacted the company to cancel my order. They did so efficiently and effectively, so that I was not stuck with a product that I could not use.
Mother Root also informed me that future products will be more suited to my specific needs. Now THAT is what I call excellent customer service.
24 lutego 2026
Opinia niezależna
A non alcoholic winner
I have tried several non-alcoholic aperitif mixes, however Mother Root is by far the most "grown up" flavour! It's delicious!
Mixed with ice and tonic its fiery ginger stands out but with honey and vinegar notes. Sounds odd but, in my opinion, tastes wonderful.
19 lutego 2026
Opinia niezależna
Over powering taste of Apple Cider…
Over powering taste of Apple Cider Vinegar even when over recommended dilute of soda.
My first purchase/taste will definitely be my last. I only wish I could get a refund on the 29.00 paid
14 lutego 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you for sharing your feedback, Rosemary - we’re really sorry to hear your first taste wasn’t the experience you’d hoped for.
Mother Root is intentionally bold, fresh and fiery but we completely understand that it won’t suit everyone. Taste is very personal, and we genuinely appreciate you giving it a try.
We’re unfortunately unable to offer refunds unless the item is damaged, faulty, or there is a product issue, but we do always want customers to feel heard. If you’d like to contact us directly, we’re very happy to continue the conversation and help however we can.
Thank you again for your honest feedback.
Warmest regards, the Mother Root Customer Experience Team.
Efficient and friendly
Quick, helpful and friendly help from Prue at Mother Root in sorting out my subscription problem. Thank you!
10 lutego 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for your kind feedback, Nick. We’re really pleased to hear your subscription issue was sorted quickly and smoothly - that’s exactly what we aim for. Thanks again for taking the time to share your experience, it means a lot to us.
Warmly, the Mother Root Customer Experience Team.
Shipping Address Error
I had placed an order to be sent to my son in AZ. Unfortunately, I did not double check the shipping address which as his street address but my city, state and zip. I sent an email once I noted the error and very promptly I received a reply advising me that it would be taken care of and shipped to AZ. I WAS THRILLED,
8 lutego 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for taking the time to share this. We’re really pleased we were able to spot the issue quickly and get everything redirected to Arizona for you. It’s lovely to hear how smoothly it was resolved, and we’re delighted you were thrilled with the outcome. We hope your son enjoys Mother Root just as much!
Warmest regards, Team Mother Root.
Sorted my problem very effectively.
Sorted my problem very effectively.
3 lutego 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for your kind feedback, Denis. We’re really pleased we could resolve things for you quickly and effectively. Don’t hesitate to reach out if you ever need anything in future - we’re always happy to help.
Warmest regards, Team Mother Root.
Pleasantly surprised…
My wife and I were pleasantly surprised with this product and as we have both been enduring Dry January! We found Mother Root, to be a really good distraction from alcohol. The intense ginger and chilli 🌶 made the drink sophisticated to the palette. I enjoyed it with soda water and my wife preferred it with lemonade. The only recommendation for improvement would be for the bottle lid to be the reccomended 25ml measure, as im not sure everyone has one to hand.
25 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Hi Rob, Thank you so much for taking the time to share this - we’re really glad Mother Root has been part of your Dry January and helped fill that evening aperitif moment so well.
It’s lovely to hear how you’ve each enjoyed it differently, and that the ginger and chilli hit the mark in terms of depth and sophistication. Thank you again for your thoughtful review and support - it really does mean a great deal to us.
Warmest regards,
Team Mother Root.
Love it
My bottle arrived quickly, well-packaged and in excellent condition. I was surprised by how pleasant it tasted. The apple cider vinegar gives it a 'kick' I found quite unique. I am mixing it with Mexican Lime Soda and loving it.
24 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for your lovely review - we’re delighted to hear you enjoyed both the delivery experience and the drink itself.
It’s great to know the apple cider vinegar “kick” worked for you and that you’ve found a mix you love - Mexican Lime Soda sounds like a fantastic pairing. Thank you for sharing and for your support, it truly means a lot to us.
Warmest regards,
Team Mother Root.
Delicious alternative to booze
I never usually write reviews but felt I should give mother root the praise it deserves. I’m often looking for alternatives to alcohol and have tried many over the last few years but this stands out by a long way. It’s delicious and feels like a proper treat. It’s giving me the same ‘ahhh, relax’ feeling at the end of the day that a gin and tonic gives. I’m looking forward to the rhubarb coming back into stock - I’ll definitely be trying it. Great work mother root - my easiest dry January to date!
20 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for your wonderful review.
We’re thrilled to hear that Mother Root has made Dry January easier and that it’s providing that same relaxing treat moment as your usual G&T. It means a lot to us that it stands out among other alternatives you’ve tried.
We’ll be sure to let you know as soon as Rhubarb is back in stock - we can’t wait for you to try it! Thank you again for your kind words and support.
Warmest regards,
Team Mother Root.
Delicious, good customer service
I find the product very delicious. They clearly advertise that Apple cider vinegar is an ingredient, so if that's not for you, be advised. The initial package was misdelivered and stolen, and customer service was excellent and shipped me a replacement very quickly.
11 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for taking the time to share your experience.
We’re delighted to hear you’re enjoying the drink and that our team could quickly resolve the delivery issue. It’s great to know that Mother Root and our service left a positive impression - your kind words mean a lot to us!
Warmest regards,
Team Mother Root.
Very clear support
Very clear support. Listened and understood. Was polite and efficient to resolve the product problem
15 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for your kind words. We’re really pleased to hear that you felt supported and that everything was resolved smoothly. We truly appreciate you taking the time to share your experience.
Having read some of the reviews…
Having read some of the reviews regarding the delivery, I was pleasantly surprised that it arrived within 4 days of my order ( this is very good for anything coming to Northern Ireland). I love Gin and Ginger, so I know that unless you like Ginger don't even think about trying it. It's got quite a kick and it definitely tastes better than it smells ( slight vinegar scent from the cider vinegar). I have decided to reduce my weekly alcohol intake and this is really helping. I've tried my favourite Gin ( Tanqueray Sevilla) in no alcohol form and it was truly dreadful. Mother Root has a real zing to it and it is also helping to use up the little tins of tonic I overbought for Christmas. The best non alcoholic product I have tasted. The first sip gives you that little head shudder you usually get when you have mixed your spirit drink with not enough mixer. Excellent stuff
14 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for such a thoughtful and detailed review, Gavin. We’re delighted to hear your order arrived quickly and that Mother Root has become a genuinely enjoyable part of reducing your alcohol intake. We really appreciate you taking the time to share your experience and are so pleased you’ve found Mother Root to be the best non-alcoholic option you’ve tried.
Love the product, not the price.
Love the product and on my second bottle. Now with Steven Bartlett’s help they need to get to a more accessible price point. Under £20 and it will fly off the shelves would be my thought.
1 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for taking the time to share this feedback, and we’re really glad to hear you’re on your second bottle! Thank you again for your support and for being part of the Mother Root journey.
Prue was terrific
Prue was terrific. She dealt with my problem very efficiently.The problem was not of The company’s doing but she accepted my concerns quickly with no fuss.
A replacement order arrived just as she said it would this morning.
I can’t praise her enough.
9 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for your kind words, Diane.
We’re delighted to hear that your issue was resolved quickly and efficiently, and that your replacement arrived as promised. It means a lot to us that you felt supported, and we truly appreciate you taking the time to share your experience.
Warmest regards,
Team Mother Root.
Not as nice as I expected it to be
I ordered a bottle, after seeing all the advertisements, in an effort to replace a gin & tonic or a glass of wine every evening. I love ginger but I really don’t like the overwhelming horrid apple vinegar smell & flavour. I’ll be sticking to a ginger shot mixed with apple juice & soda in future.
8 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you, Sarah, for sharing your experience. We’re sorry to hear that Mother Root wasn’t what you were hoping for. The bold aroma and flavour of raw apple cider vinegar are central to the drink, and we understand that they can be a little bold for some people, even for those who love ginger. We appreciate you giving it a try and taking the time to leave your honest feedback, and we wish you all the best in finding an alternative that suits you better.
Lovely, different, healthy and took my mind off wine!
Embarking on dry Jan is always so difficult. I tried Sentia which was awful. I saw that Mother Root had backing from the Dragons which is why I ordered it. I love it. I don't mind the tang of the apple cider vinegar as it feels I am drinking something good for my health. I tried it with lemonade and it was too sweet but it is perfect with tonic. I will buy again although I wish it had a little more chilli and a little more heat. It would be good to have a blow your socks off version. Super fiery please.
7 stycznia 2026
Opinia niezależna
Odpowiedź od MOTHER ROOT
Thank you so much for your lovely review, Karen-anne. We’re really pleased to hear Mother Root helped make Dry January more enjoyable - and that it successfully took your mind off wine. Your suggestion for a “blow-your-socks-off” extra-fiery version made us smile, and feedback like this is genuinely invaluable. Thank you again for taking the time to share your experience, and for supporting Mother Root.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.