MOTHER ROOT Recenzje 

So far, the customer service for a failed delivery has been terrible. I had to chase for an update, and even then, the tracking ID doesn't work. No apology for me having to chase or an explanation for the delay in updating me. My order was for 2x limited edition rhubarb, which got damaged in transit, so it couldn't be completed (not Mother Root or my fault, I can tolerate that), but to just say, "I don't know when it'll be available," isn't good enough. I ordered it whilst it was in stock and I've paid for it. Give me a full refund as the first action, and then we can talk about me replacing the order. Don't leave me hanging, and then I have to do the legwork to find out what's going on. That was very disappointing to see. I love the company's product, but the service has been subpar. I hope to see some improvements, as I've gotten so many people onto Mother Root and I've spent a fortune buying it from local suppliers or online. When I eventually see some positive action, I can update my rating.

It has sugar in it making it much too sweet for my taste. I should have read the ingredients more carefully. I would prefer an unsweetened beverage.

My shipment was undeliverable. After I reached out, the Company staff responded quickly and professionally. Renet promptly arranged a new shipment with expedited delivery. It arrived today. They made good on fixing the situation with minimal effort from me and were very kind throughout.

This is the most delicious drink and definately a substitute for alcohol - it does seem expensive but if you consider the cost of alcohol its worth every penny going to try the rhubarb one next!

Great quality product, nice taste which helps me stay off the booze. Wish I’d discovered this during my pregnancy!
Good customer service has given me trust in the company too.

Excellent customer service

The Mother Root team have gone above and beyond to help me with an order. They always respond to queries really quickly and when I recently had a technical issue with ordering the limited edition Rhubarb they did everything they could to finalise my order. As well as having a great team the drinks they make are absolutely delicious and a real game changer. Thank you to you all

A delicious drink made by an excellent company! The combination of ginger and cider apple vinegar is perfect.
Super quick delivery too!

So far it has not been good. I will review again after
problem is resolved.

It's a nice enough drink, but no where near 27 quid nice.

More like 4.99 a bottle.

Anyway, you had us this time.

But only once.

Very friendly and helpful customer experience. When my parcel went missing they were right on it and made sure I had a replacement Mother Root within a few days. I’m looking forward to trying it now!

I would like to order another bottle of Mother Root.

Horrific. Did not taste good. Tasted like diluted apple cider vinegar

What an excellent delicious non alcoholic cocktail drink! The ginger is warming and the inclusion of capsaicin adds a nice flavor note. We enjoy it with both soda and tonic and find the ginger also helps with inflammation I experience. So unique and enjoyable as our evening cocktail!

Great product, very complex, ginger-y with a kick. Good with almost any sparkling water or soda or tonic. Don’t forget to shake it up. I have tried many nonalcoholic wines and sparkling wines and gave up. This makes a good drink.
Customer service is also great. One of two bottles leaked and FedEx delivered only one, but I should be getting a replacement soon.

Do not order from this company. I placed and paid for an order in good faith which I did not receive and now I see that the company does not have a contact number or email address. The only way it seems to get in touch with them is through their website which I have tried to no avail very poor customer service.

When I first bought Mother root and tasted it I couldnt have been more pleased. Just what i had been looking for , a non alcoholic drink that gives a punch and In the winter it was warming and it was a wonderful alternative to gin and tonic. I cant understand why it is so expensive except i think on Dragons Den they had not at the time made a profit but might be wrong. I have told so many people about this drink and am so looking forward to trying the rhubarb one.

New rhubarb flavour. Never dispatched despite updates suggesting it was on the way. I only found out after chasing it, three days after the expected delivery date, and a full week after it should have arrived. The day after it was required for an import celebration.

Delays happen, but the lack of communication and misleading updates made this far more frustrating than it needed to be. A 15% discount on a future order doesn’t address the issue. I won’t be returning.

The 2 stars are for speedy refund.

Great service. Dealt with my query promptly. Unfortunately my parcel got lost in transit. I was refunded immediately and had excellent communications with customer service team.

I had a shipping issue and Mother Root provided excellent customer service. I appreciated the kind correspondence. From explaining the delay due to the bank holiday, to keeping me informed through the process, I felt there were caring people involved. Renet addressed the issue promptly and well. The experience made me feel that Mother Root is a company I want to support.