Moore Barlow LLP Recenzje 126

We were involved in a serious car accident in June 2023, and whilst admitted to hospital a representative from Moore Barlow approached us to assist us with our compensation claim. We were contacted by Anna who would be dealing with our claim, she was kind enough to visit with her colleague Connor who were so understanding and explained what was involved. Anna kept us updated regularly with how our case was progressing, setting our expectations and arranging for a case manager to help our recovery through various appointments with health professionals. We could contact Anna at any time to discuss any concerns and found her very empathetic and she reassured us. We are so grateful for all her help along this journey, with a positive outcome to our claims. Thank you

Absolutely amazing. Very helpful and made things very easy and clear, have recommend to others.

Having used this company previously (as part of a different LLP), I was keen to return to Moore Barlow as they had provided an excellent service before.
I was not disappointed and from the initial discussion back in May 2020 to the end of the personal injury case in Feb 2025 they were there every step of the way providing clarity and excellent advice on what was going on previously, now and any next steps. Our day-to-day contact was through Niamh Glackin-Brown who is absolutely amazing at her job and her knowledge and skill-set are not frequently found in her rank. There was nothing to much for her and she really put in a lot of effort to get to know everyone in the case personally so that she could provide the best advice. This was really put to the test when ensuring that people attended meetings that were important and that they understood exactly what was going to happen. Michael Hayward is dedicated and provides a scrutiny to all matters that is very reassuring and Damian Horan brings a high level of experience as a Partner to the overall running of the case and to provide services when it came to actual meetings. The outcome was exactly as we wanted and the aftercare and advice for what to do next was also swiftly forthcoming. We are still using them for further work as well - there can be no greater recommendation than returning.
In all a great team and some fantastic individuals who I cannot thank and recommend enough.

We recently used Kathryn Rhodes at Moore Barlow lawyers for both the sale of our old home and the purchase of our new one, and we couldn’t be more pleased with the service. She was very professional, responsive, and thorough throughout the entire process. Communication was clear and timely, and any questions we had were answered with patience and clarity. Kathryn went above and beyond to ensure exchange and completion was facilitated before the stamp duty changes which was a very short timeframe. Buying and selling can be stressful, but they made everything feel straightforward and manageable. We truly felt in safe hands and would highly recommend their services to anyone looking for a reliable and efficient solicitor.

Barlow Moore made the sale of my property as smooth and stress-free as I could have hoped for. Communication was consistently clear, timely, and helpful. Kathy was brilliant: calm, flexible, and always willing to put in the extra time when needed. She gently but effectively kept the buyers’ solicitor on track, and the professionalism throughout was quietly reassuring. The reception staff were a genuine pleasure to deal with too. I’m really grateful to the whole team.

Verity Mount of Moore Barlow provided an exceptional service to us for the purchase of a flat in Woking. From our first discussion she set out the fees in a clear way and what we could expect from her as a personal and comprehensive service. I am so glad we found her. She was always so accessible, responsive, proactive in driving the process forward and always kept us informed. Verity and the team at Moore Barlow supporting her did a brilliant job and I would thoroughly recommend them to others looking for a conveyancing solicitor.

Very straightforward & professional fees exactly as quoted.

Moore Barlow, particularly Matthew Claxson and Olivia Smith, have been the most fantastic support throughout my long major trauma claim and secured a very good settlement for me to help me in my future. From my very first phone call when I didn’t have a clue what I was even really asking for help with, they made me feel cared for and not stupid for not knowing what I needed; they were patient, helpful and unwaveringly knowledgeable throughout the whole process. Matthew came to visit me in person very soon after I first contacted Moore Barlow, he didn’t judge me in my very weak and vulnerable state of recovery and he got the ball rolling quickly on the lengthy process, always keeping me informed at every development, always there to answer any queries I had and always listening to, and reassuring me, on all my worries. From having the knowledge and unquestionable skill to guide me through the entire process, to always making me feel cared about and supported in getting the best outcome for my future, to building the most amazing team of experts for my case, Matthew and Olivia are worth their weight in gold. I couldn’t have asked for better support throughout the worst time in my life, and would recommend them to anyone who needs their unfaltering pillar of strength through theirs.

Jonny - thank you for responding to my complaint. I’ve just received a letter from your client service team that appears to sweep all concerns regarding victorias behaviour and Karen’s lack of delivery under the carpet.

On the previous calk I requested a call or meeting with a senior partner of the firm. I also called Victoria on two occasions after the disastrous initial complaints call with her and Karen and asked to be called back. I was told my calls would be returned. Still to this day they have not been.
Please could you speak to your client service team and arrange in in person meeting to discuss in my complaints in detail.

I note that the letter received confirms that Karen has lied to protect herself and this will now need the input of the ombudsman.

I would highly recommend Moore Barlow from our experience with Sally Rolton in selling our father’s home. My father has used Moore Barlow for many years and after he moved into a care home she helped us sell our family home, always coming back to us straight away with answers to any questions we raised. She was extremely personable and sensitive to the difficult circumstances we faced with my father’s health. Because of our experience with Sally we would recommend Moore Barlow to anyone.

As their client I did not feel they are defending my rights and interests at all .

I was referred to Moore Barlow as I was looking for a solicitor who would be quick, proactive, thorough and practical. My completion date was up against the deadline for stamp duty increases for first time buyers and so I needed to complete before the deadline. I'd heard of challenges faced by friends who used other solicitors which caused delays to their purchases and I didn't want to be in the same position.

I was helped by Verity at MB who was fantastic. She was really reliable and responsive, practical and kept the whole process moving without any intervention needed from me. She chased up delays with the other side and kept me informed throughout. Thanks to Verity's work we were able to complete ahead of the deadline.

A few examples of why the experience with MB was so positive:

- Fee transparency - Very clear up front pricing - covering fees, searches, disbursements etc. While slightly higher than other quotes, I wanted a service that removed as much admin as possible and so felt like very good value for money

- Proactivity - Verity sent updates throughout the process to give me the assurance that it was progressing, and was also regularly following up with the sellers' solicitors to keep the process moving. I didn't need to worry that it was progressing or to send chasers due to the proactivity.

- Clarity - Communication was very clear, and where there were things that I didn't know Verity explained everything either over email or on the phone

- Protecting my interests - A couple of snags were identified during the process, including building works that didn't have the right certification and the lease plan not accurately reflecting the demise of the property. These were identified by MB and then MB ensured that indemnity policies were taken out to protect me and were paid for by the sellers.

We recently used Moore Barlow for the sale of our existing home and the purchase of our new one. I knew from the outset that our sale was going to be complicated, so I was keen to use a local company with strong knowledge of the area.

Kathryn took on our case and was amazing from start to finish. Her communication was consistently clear and prompt, and she kept us informed at every stage. Efficiency is one of the most important things I look for when choosing companies to work with, and Kathryn absolutely delivered.

She made a potentially stressful process feel manageable, and I always felt confident that everything was in hand. I wouldn't hesitate to recommend Moore Barlow—and Kathryn in particular—to anyone buying or selling in the area, especially on the Kingsmoor Park/Moor Lane estate, where there are management companies and other parties involved. Now that we’ve worked together to define the process and contacts specific to this estate, Kathryn is in a knowledgeable position to help others navigate similar sales with confidence.

Excellent advice, efficient service, great communication

We had the absolute pleasure of working with Verity Mount at Moore Barlow during the purchase of our first home, and we couldn’t be more grateful for her support throughout the process. From the start, Verity was efficient, knowledgeable, and incredibly responsive—making what could have been a stressful experience feel smooth and straightforward.

She kept us informed every step of the way, explained everything clearly, and always had our best interests in mind. Thanks to her diligence and expertise, we completed in under two months—something we never imagined would be possible!

We wholeheartedly recommend Verity and Moore Barlow to anyone looking for a reliable, professional, and personable solicitor. Thank you again for everything!

Hardeep from the Richmond office handled the sale of our flat. Her communication and dilligence was excellent meaning we were able to sell the flat within 9 weeks of the offer being accepted. I would definitely recommend Hardeep to anyone selling their property. Thank you

Moore Barlow LLP provided a decent service overall, though not without some hiccups. Communication was consistent, and the staff seemed professional and knowledgeable. While the experience had some positive outcomes, certain areas could benefit from greater efficiency and clarity. This firm shows promise but may need refinement for a smoother customer journey.

This is my 3rd time using Moore Barlow for property transactions and the service has been excellent verity in the Woking office is really thorough updating me on everything and I would highly recommend her and will definitely use her services again.

I found the task of drafting my will daunting, but I need not have worried. When I met with Saima Hameed, she listened to my concerns and came up with a clear plan.
My will is drafted professionally and reflects my wishes and circumstances exactly. She was very knowledgeable and dedicated. I would highly recommend her.

I was disappointed with my experience with Moore Barlow. Rather than being upfront about any limitations in their knowledge regarding my case, there was a lack of transparency. I was even met with doubt regarding my version of events, which made it difficult to trust the process—especially when the solicitor mentioned they would need to Google what I had told them. This came across as unprofessional and did not inspire confidence.

I expected a more open and client-centered approach, particularly when dealing with complex and sensitive matters, as I have experienced with other firms I have consulted. Unfortunately, this experience left me feeling unheard and unsupported, compelling me to share my concerns.

I encourage others to carefully consider their choice of legal representation, as my experience with Moore Barlow was not reflective of the professionalism and diligence I would expect from a firm of their standing. While I anticipate a standard response, true client care should be demonstrated in the service itself, not just in damage control after a negative review.