I ordered a pair of gate bolts which never arrived. Phone calls were met with an automated message saying no-one was available and emails went unanswered. I had to get my credit card provider to reimb... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Zobacz więcej
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Zobacz więcej
Reakcja na opinię
I strongly advise everyone to stay away of this seller. Based on our experience, this company appears to be very unreliable. We placed an order and paid for an online tool, but unfortunately we nev... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Dane kontaktowe
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Zjednoczone Królestwo
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
2,3
Słaba
103 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Use this company a few times now and…
Use this company a few times now and always had quick delivery on my purchases. When I thought an item was missing Monkey Tools responded straight away and very helpful. Find the website easy to use a and quick check out and receipt emailed straight away with tracking information.
7 grudnia 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Kamal,
Thank you for your kind feedback! We're delighted to hear that you've consistently experienced quick delivery and found our website easy to use. It's great to know that our team was able to assist you promptly when you had a concern and that the checkout process was smooth for you.
At MonkeyTools, we aim to provide efficient service and clear communication to make your shopping experience as seamless as possible.
If you have any further questions or need assistance, please don’t hesitate to get in touch. We’re here to help!
Thank you for your continued support and for choosing MonkeyTools. We look forward to serving you again soon!
Best regards,
MonkeyTools Team
I'm afraid I won't use MonkeyTools…
I'm afraid I won't use MonkeyTools again. Ordered three items and paid extra for next day delivery. Next day, no sign. Phoned MonkeyTools, promised a call back that day; no call. Phoned again to say item had been lost by courier. Promised new delivery and email that evening; no email came. Phoned again next day promised delivery Monday. No delivery Monday, phoned again, given Royal Mail tracking number and 4 24 hours this said that Royal Mail were awaiting the package. Phoned today to request refund today which was agreed to. I ordered items elsewhere and then this afternoon the MonkeyTools items (original ones I guess) arrived. So now I will have bought twice for no good reason.
The person I spoke to on the phone seemed perfectly pleasant but the company seems unable to deliver on its promises (or its deliveries).
Just too unreliable for me to ever purchase with them again.
I haven't received my refund yet, so I suppose in the circumstances that that's just as well.
19 grudnia 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Iain,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
I brought an Christmas outdoor presents…
I brought some Christmas outdoor presents from this company as they were out of stock everywhere else, i was very wary of this company due to alot if bad reviews. I had no problems at all, my item came before expected and I'll definitely buy again from here 😁
15 grudnia 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Leanne,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your Christmas outdoor presents arrived promptly and exceeded your expectations.
We understand that there were concerns due to previous bad reviews, and we're grateful for the opportunity to have provided you with a positive shopping experience. Your satisfaction is our utmost priority, and we're delighted to have been able to meet your needs.
We truly appreciate your trust in us and your willingness to give us a chance. Your satisfaction and confidence mean the world to us, and we're committed to maintaining the highest standards of service for all our customers.
Should you ever need anything in the future or have any questions, please don't hesitate to reach out to us. We're here to help, and we look forward to serving you again soon!
Thank you once again for choosing us and for your kind words. They truly mean a lot to our team.
Best regards,
MonkeyTools Team
Great stuff and really good on price
14 grudnia 2023
Opinia niezależna
Highly recommend
13 grudnia 2023
Opinia niezależna
Wonderful product
22 grudnia 2022
Opinia niezależna
For me they have been really good
For me they have been really good, ordered stuff for my repairing shop. Their delivery time is good.
8 sierpnia 2023
Opinia niezależna
Quality Stuff and arrived on time.
11 grudnia 2023
Opinia niezależna
I ordered a few different tools from…
I ordered a few different tools from ‘Monkey Tools’ and was given quality service! My order was delivered on time + I had a few questions which was answered by there team instantly.
All the tools are good quality and listed at a very reasonable price, I highly recommend ordering from here
12 grudnia 2023
Opinia niezależna
DO NOT USE - JUST OUT TO CON YOU
Following feedback reply. Sent all my details to them on email address supplied. 10 days later still no response. COMPLETE CON AND ALSO LIARS! DO NOT USE. Original feedback was - Did not receive order - refused to answer emails. Chat bot supposedly looking into. Cannot get product or money back. Complete con DO NOT USE
13 czerwca 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Kay,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
CONFIRMATION OF ITEM NOT RETURNED UNDER WARRANTY
CONFIRMATION OF ITEM RETURNED TO SALES PERSON OF MONKEY TOOLS LLC FOR WARRANTY CHECK UP, IT HAS BEEN PAST 5 MONTH AGO OR MORE AND NO RESPONSE WHATSOEVER. IT IS LIKELY UNPROFESSIONAL THAT WE AS LOYAL CUSTOMER TO YOU ALL HAVE TO ENDURE THIS TYPE OF MATTER. CALLS AFTER CALLS AND EMAILS BUT NO RESPONSE AS TO MY BOOST JUMPSTART. AND IF WE DID GET LUCKY WITH AN ANSWER CALL, ALL WE GOT WAS I HAD TO SEND IT BACK AND HAVE NO ETA. I WILL NOT RECOMMEND THIS BUSINESS TO NO ONE. MONEY WAISTED AND THEY HAVE NO CARE OF THERE CUSTOMERS.
6 grudnia 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Hi RPM BODYSHOP,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Great Black Friday deals
Great Black Friday deals. I managed to pick up a drill set for nearly half the normal price. Fast delivery and we had been given a tracking number which was nice. DPD left the parcel under the canopy roof which leaked in heavy rain so the parcel got wet but contents were OK. No note was left in the letter box
20 listopada 2023
Opinia niezależna
Fantastic service
Fantastic service. My item was dispatched very quickly and I received my item today. There was one item in my order thar I will have to wait for but I was told quickly. I will definitely buy from monkey tools if I need anymore items for my home
28 listopada 2023
Opinia niezależna
Not one star
Regret cannot recommend this company. Order not delivered and despite many calls and also e-mails, no response. I am particularly annoyed as I paid extra for next day delivery.
25 października 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Hi D. Reeve,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Happy customer
Friendly, efficient and fast response rate. Will do more business in the future!
Thanks guys
24 października 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Dear Boasty Merchant,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team and that we were able to assist you promptly and efficiently.
At MonkeyTools, we strive to provide excellent service to all our customers, and it's wonderful to hear that we met your expectations. We truly value your feedback and look forward to the opportunity to serve you again in the future.
If there's anything else we can do for you or if you have any questions, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing MonkeyTools. We can't wait to do business with you again!
Warm regards,
MonkeyTools Team
Zero rounded up to one star
Zero rounded up to one star. Never received the item ordered. Never received a reply to my email requesting information about when I would receive it or the possibility of a refund. No delivery was attempted as I have full CCTV access to the shipping address. I still receive promotional emails asking me to place further orders. Strangely I have not been tempted.
2 września 2023
Odpowiedź od MonkeyTools
Hi Buzznox,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
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