I ordered a pair of gate bolts which never arrived. Phone calls were met with an automated message saying no-one was available and emails went unanswered. I had to get my credit card provider to reimb... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Zobacz więcej
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Zobacz więcej
Reakcja na opinię
I strongly advise everyone to stay away of this seller. Based on our experience, this company appears to be very unreliable. We placed an order and paid for an online tool, but unfortunately we nev... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Dane kontaktowe
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Zjednoczone Królestwo
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
2,3
Słaba
103 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
This is the first time I have used…
This is the first time I have used monkey tools and I found the service to be excellent with fast delivery
23 czerwca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Nick,
Thank you for your positive feedback! We're thrilled to hear that your first experience with MonkeyTools has been excellent and that you were pleased with our fast delivery service.
At MonkeyTools, we strive to offer a wide range of quality products at competitive prices and ensure timely delivery to meet the needs of our valued customers like you.
If you ever need assistance or have any questions about our products or services, please don't hesitate to reach out to us. We're here to help!
Thank you for choosing MonkeyTools. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
Very simple process and good value
6 lipca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Mark,
We appreciate your kind words! We're delighted to hear that you found our process simple and our products to be of good value.
At MonkeyTools, we strive to make your shopping experience as straightforward and affordable as possible. Your satisfaction is important to us.
If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help!
Thank you for choosing MonkeyTools. We look forward to serving you again soon!
Best regards,
MonkeyTools Team
Best price on the internet and fast…
Best price on the internet and fast delivery
2 lipca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Nigel,
Thank you for your positive review! We're thrilled to know that you found our prices unbeatable and our delivery speedy.
At MonkeyTools, we strive to offer the best value and quick service to our customers.
If you have any questions or need assistance, don't hesitate to get in touch. We're here for you!
Thank you for choosing MonkeyTools. We look forward to your next visit!
Best regards,
MonkeyTools Team
Excellent
Excellent, great product, terrific price. Arrived on time. I couldn’t ask for more.
28 czerwca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi David,
Thank you for your fantastic feedback! We're thrilled to hear that you found our product excellent, the price terrific, and that it arrived on time. It’s wonderful to know that we met your expectations.
At MonkeyTools, we aim to deliver top-quality products and exceptional service to our customers.
If you need any assistance or have further questions, please feel free to reach out. We’re here to support you!
Thank you for choosing MonkeyTools. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
DeWalt drill box
Good price,prompt delivery top quality product
very happy.
6 lipca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Mike,
Thank you for your great review! We're thrilled to hear that you were very happy with our pricing, prompt delivery, and the products you have received.
At MonkeyTools, our goal is to provide excellent value and service to our customers.
If you have any questions or need further assistance, please feel free to contact us. We’re here to help!
Thank you for choosing MonkeyTools. We look forward to serving you again!
Best regards,
MonkeyTools Team
Small business great personal service.
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a real person who provided a great product package at the same price as competitors. Highly recommended small business.
22 czerwca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Ben,
Thank you for your wonderful review! We're delighted to hear that you found us to be the supplier with the hedge trimmer you needed in stock and that our service met your expectations.
It’s great to know that our service, communication and competitive pricing, made a positive impression.
At MonkeyTools, we pride ourselves on offering excellent products and personalized service.
If you have any further questions or need assistance, please don’t hesitate to get in touch. We're always here to help!
Thank you for recommending us and for choosing MonkeyTools. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
Good customer service
Best Company and best customer service
Offer guarantee 1-3 years
Highly Recommended
23 czerwca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Dear Abdallah,
Hope all is well,
It appears there has been some confusion regarding your recent purchase of safety boots.
We believe you may have intended to contact ToolMonkey, as we are MonkeyTools, and we do not have you on our system and we do not see any safety boots that cost £70. We have had recent interactions with customers of ToolMonkey as they get the name confused as it is similar to ours, they specialise in WorkWear and PPE Such as boots etc...
We understand your frustration and encourage you to reach out to ToolMonkey directly for assistance with your issue.
We apologize for any inconvenience this misunderstanding may have caused and would appreciate if you could remove this review off our TrustPilot and please find them on TrustPilot,
Best regards,
MonkeyTools Customer Service Team
I have used monkey tools a few times…
I have used monkey tools a few times now and never had an issue. Great deals and fast delivery. They sent me a free hat with my order which was nice. Will use again 😁
17 kwietnia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Jake,
Thank you for your continued support and positive feedback! We're thrilled to hear that you've had a smooth experience with MonkeyTools each time and that you appreciated the great deals and fast delivery. We're also glad you liked the free hat we included with your order!
At MonkeyTools, we aim to make every purchase a positive experience and offer value that goes beyond just our products.
If you have any questions or need assistance in the future, please feel free to reach out. We’re here to help!
Thank you for choosing MonkeyTools. We look forward to serving you again soon!
Best regards,
MonkeyTools Team
Crooks
I picked up a Milwaukee combo deal at 20% off, only 5 days later to receive a refund, without explanation and to go back on their website to see that they still have 11 in stock but not on offer anymore, I have bought it for 688 and now is over 800... That's a nasty way to do business, very unprofessional.
17 kwietnia 2024
Opinia niezależna
Placed my order on the 21st march and…
Placed my order on the 21st march and received it the next day, got a call from the business to make sure everything was satisfactory. couldn't recommend more
21 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Raj,
Thank you for your fantastic feedback! We're thrilled to hear that your order arrived the day after you placed it and that you appreciated our follow-up call to ensure your satisfaction.
At MonkeyTools, we strive to provide quick and attentive service to our customers, and it's great to know that we hit the mark.
If you have any questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Thank you for your high recommendation and for choosing MonkeyTools. We look forward to serving you again!
Best regards,
MonkeyTools Team
Bought a Makita drill set from Easter…
Bought a Makita drill set from Easter deals for my husband and it was cheaper than any other website I have seen. The delivery came today and I’m very happy with the service. I will use you again! 👏
27 marca 2024
Opinia niezależna
Good communication
Odered a milwaukee power tool, I phoned before placing my order to check item was in stock as was needed quick.
Item was despatched with no tracking so called no answer but received call back in 10 minutes then received an email and another follow up call with tracking details as there was a change in courier to DPD.
Item was delivered next day just when needed so all good.
26 marca 2024
Opinia niezależna
Had to involve my bank to get the money back
Took the payment but never sent the order out. Tried to contact them via email, whatsapp and phone, to no reply. Finally some child answered the phone after a week and assured me that they will immediately send it out. A month later, still not sent, no refund and no reply. Had to contact my bank, which clawed the money back. Steer clear of these guys, all their stock can be found cheaper elsewhere in other shops which send overnight delivery not months to arrive. Save yourselves the trouble, avoid like the plague
15 lutego 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Perplexed,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
We're deeply sorry to hear about the difficulties you encountered in trying to reach us and the delays in receiving your order. This is certainly not the level of service we strive to provide to our customers, and we understand the frustration this situation has caused. Please know that we're committed to rectifying this matter and ensuring that it doesn't happen again.
Rest assured, we take your feedback seriously and are actively investigating the issues you've raised to prevent similar occurrences in the future. We apologise for any inconvenience caused,
Please reach out to us at aftersales@monkeytools.co.uk. We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience.
We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Odpowiedź od MonkeyTools
Hi Joshua,
Thank you for your positive feedback! We're delighted to hear that you're pleased with our selection of products and find our prices affordable.
At MonkeyTools, we strive to offer a wide range of quality products at competitive prices to meet the needs of our valued customers like you.
If you ever need assistance or have any questions about our products or services, please don't hesitate to reach out to us. We're here to help!
Thank you for choosing MonkeyTools. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
Hassle free with good packaging but I…
Hassle free with good packaging but I would recommend to change their courier company from royal mail because my item was delayed to the next day and was lucky someone was home otherwise and I can see similar issues on the other reviews
22 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Daljeet K,
Thank you for your valuable feedback! We're pleased to hear that your shopping experience with us was hassle-free and that you were satisfied with our packaging.
We understand the importance of reliable and timely deliveries, and we apologize for any inconvenience caused by the delay in receiving your item. We appreciate your suggestion regarding our courier company, and we'll certainly take it into consideration as we continuously strive to improve our services.
If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us. We're here to help!
Thank you for choosing MonkeyTools. We hope to have the opportunity to serve you again in the future!
Best regards,
MonkeyTools Team
Excellent prices and fast delivery
Excellent prices and fast delivery, i would recommend them 😀
20 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Jitty Kanda,
Thank you so much for your positive feedback! We're thrilled to hear that you found our prices excellent and that our delivery service met your expectations.
At MonkeyTools, providing competitive prices and efficient delivery is our priority, and we're delighted that we could deliver on both fronts for you.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything or have any questions in the future, please don't hesitate to reach out to us. We're here to help!
Thanks again for choosing MonkeyTools. We look forward to serving you again soon!
Best regards,
MonkeyTools Team
Royal Mail finally delivered!
It’s fair to say that my order arriving wasn’t smooth, I personally didn’t have any issues with contacting the seller lots of messages forward and back. It does seem that Royal Mail were the problem here. My order finally arrived today despite taking over a week to arrive when next day delivery was chosen and paid for. The seller has refunded me and as a good will gesture given me the item. It’s a shame that Royal Mail has let them down.
13 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Dear Tim,
Thank you for your feedback, and we appreciate your patience as we address the issue with your order.
Upon further investigation, it appears there was a discrepancy in the tracking information provided by Royal Mail's website. Rest assured, your item was dispatched via a 24Hour Courier service, and we recommend contacting Royal Mail directly with the tracking information to verify the status of your shipment.
We understand the frustration this delay has caused, and we want to assure you that we are actively monitoring the situation. Your order will still be delivered and we will be arranging the collection of the item from your premises once it is received.
We had also sent you an email with the Royal Mail Tracking number: MZ166572324GB which was on the Original Order Fulfilment email and it states that the item had been Dispatched to you on the 19th of March @14:26PM which can be confirmed by calling Royal Mail directly.
However:
Additionally, we have issued a refund as a gesture of goodwill for the inconvenience you've experienced.
Please accept our sincerest apologies for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Thank you for your understanding and cooperation.
Best regards,
Monkey Tools Team
Odpowiedź od MonkeyTools
Dear Julie,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our company.
At Monkey Tools, we strive to provide excellent service and quality products to all our customers, and we're delighted that you found us to be a good company to work with.
If you ever need anything or have any questions in the future, please don't hesitate to reach out to us. We're here to help!
Thanks again for choosing Monkey Tools. We look forward to serving you again in the future!
Best regards,
Monkey Tools Team
Odpowiedź od MonkeyTools
Hi Aaron,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service.
At MonkeyTools, we aim to provide top-notch service to all our customers, and we're delighted to know that we've earned your trust and loyalty.
We look forward to serving you again in the future! If you ever need anything or have any questions, please don't hesitate to reach out to us. We're here to help!
Thanks again for choosing MonkeyTools. We can't wait to assist you again soon!
Best regards,
MonkeyTools Team
Easy to use website with extremely well…
Easy to use website with extremely well priced products. There was some initial confusion when the downloaded app suggested my order had been delivered when it had not but the parcel turned up a couple of days later so no problem. Products are good quality and work well. Thank you. Chris
4 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Dear Chris,
Thank you so much for your kind words and for choosing Monkey Tools! We're delighted to hear that you had a great experience with our service.
Customer satisfaction is our top priority, and we're thrilled to know that you'll be using our services again in the future. We look forward to serving you with the same level of excellence every time.
If you ever need anything or have any questions, please don't hesitate to reach out to us. We're here to help!
Thanks again for your feedback and for trusting Monkey Tools. We can't wait to assist you again soon!
Best regards,
Monkey Tools Team
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