I ordered a pair of gate bolts which never arrived. Phone calls were met with an automated message saying no-one was available and emails went unanswered. I had to get my credit card provider to reimb... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Avoid at all costs... * Ordered batteries months ago. * Multiple attempts to contact them via phone, WhatsApp, and email were largely ignored. * Received a call eventually saying they had no sto... Zobacz więcej
Needed a hedge trimmer and Monkey Tools were the only supplier that held stock in store. All the other only offer next day delivery at best. The service was fast and easy. Texting directly with a r... Zobacz więcej
Reakcja na opinię
I strongly advise everyone to stay away of this seller. Based on our experience, this company appears to be very unreliable. We placed an order and paid for an online tool, but unfortunately we nev... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Welcome to Monkey Tools, your one-stop hardware store for all your needs! We are located at 5, Broadway Buildings, Boston Rd, in the heart of London W7. We are a point of interest for all those who need top-quality hardware tools for their household or business needs. At Monkey Tools, we understand the importance of having reliable and durable hardware equipment for both DIY projects and other professional endeavors. With a wide range of products and services, we are dedicated to fulfilling your every hardware demand. Our establishment boasts a vast collection of hardware tools, ranging from hand tools to power tools, garden tools, electrical equipment, plumbing supplies, and much more. Whether you're simply looking for that odd screwdriver or need a unique and specialized tool for a particular project, we have it all. Our store is committed to providing the best customer service, and our knowledgeable and experienced staff will help you find the perfect tool for your project. With exceptional product support and after-sales services, you can be assured that your purchase from us will last a lifetime. As a landmark hardware store and point of interest in London W7, we take pride in being a trusted provider of hardware tools, accessories, and equipment. Our commitment to quality, value, and exceptional customer service is the hallmark of our establishment. We warmly invite you to experience the Monkey Tools difference today!
Dane kontaktowe
5 Broadway Buildings, Boston Road,, W7 3TT, Ealing, Zjednoczone Królestwo
- 0207 126 8482
- support@monkeytools.co.uk
- monkeytools.co.uk
2,3
Słaba
103 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Trustworthy and reliable
Trustworthy and reliable, they have a lot of great deals online, would happily recommend.
30 stycznia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Dear Cristian,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found Monkey Tools to be trustworthy, reliable, and offering great deals online.
Ensuring a positive experience for our customers is our top priority, and we're glad to have met your expectations. Your recommendation means a lot to us, and we truly appreciate your support.
If you ever need anything or have any questions, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing Monkey Tools. We look forward to serving you again in the future!
Best regards,
Monkey Tools Team
great service
Great service, Third party courier failed delivery however monkeytools did everything they could to get the parcel sent out as soon as they could
20 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Dear Louis,
Thank you for your feedback, and we're delighted to hear that you had a positive experience with our service, despite the hiccup with the third-party courier.
At Monkey Tools, we understand the importance of timely deliveries, and we always strive to provide the best possible assistance to our customers, even in challenging situations. We're glad that we were able to take swift action to ensure your parcel was sent out as soon as possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you for choosing Monkey Tools. We look forward to serving you again soon!
Best regards,
Monkey Tools Team
Great delivery
Great delivery. I had ordered yesterday and the item has arrived today I will be using you again 👍
18 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Dear Gurcharan,
Thank you for your wonderful feedback! We're thrilled to hear that you received your order promptly and that you had a great delivery experience with us.
At Monkey Tools, we strive to provide efficient service and timely deliveries to all our customers, and we're delighted that we could meet your expectations.
We look forward to serving you again in the future! If you have any questions or need assistance with anything else, please don't hesitate to reach out to us.
Thanks again for choosing Monkey Tools. We can't wait to assist you again soon!
Best regards,
Monkey Tools Team
Did not send my order
Did not send my order, only bothered to update me after I emailed them. Only provided partial refund. Diabolical way to run a business.
14 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Javed,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk. We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Ordered a DeWalt Combi Drill from…
Ordered a DeWalt Combi Drill from Monkey Tools last week and the service was super quick and seamless. Order arrived the very next day. Thank you!!! Will order again for all DIY products
2 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Henna,
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with us and that your DeWalt Combi Drill arrived promptly.
At Monkey Tools, we strive to provide quick and seamless service to all our customers, and it's fantastic to hear that we met your expectations. We're thrilled to have earned your trust and look forward to assisting you with all your DIY needs in the future.
If there's anything else we can do for you or if you have any questions, please feel free to reach out. We're here to help!
Thank you once again for choosing Monkey Tools. We can't wait to serve you again!
Warm regards,
Monkey Tools Team
Fast delivery and great prices thank…
Fast delivery and great prices thank you monkeytools
1 marca 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Dear Tina,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with both the fast delivery and the great prices at MonkeyTools.
Providing excellent service and value to our customers is our priority, and we're glad to have met your expectations.
If you ever need anything else or have any questions, please don't hesitate to reach out to us. We're here to help!
Thanks again for choosing MonkeyTools. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
AVOID
Item ordered a month ago and never received. No response to emails and no refund.
3 lutego 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Susan,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Been over 3 weeks and still not…
Been over 3 weeks and still not received my order . Contacted several times but had no reply
9 lutego 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Aaron,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Unable to contact no response
No item arrived and paid for next day delivery.No response to emails or phone calls avoid.Credit card company in the process of getting my money back but could be weeks.
16 lutego 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Chris,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Do Not Use monkeytools
Do not use they are a scam site. No goods sent, no response to emails or calls. No money returned.
Update 9th April 24 - no change to the above, as no money returned despite response below. Stand by my initial comments
7 lutego 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Tim,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Item didn't arrive
Item didn't arrive. No communication after numerous emails. Don't answer calls. Have got a refund from bank.
9 lutego 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Donna,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
This company is a scam I ordered 4…
This company is a scam I ordered 4 fluorescent lights for my elderly parents that have both had a stroke the money came out immediately I still have not received them and the phone number is fake and I have sent over 10 emails so disappointed and to be out of pocket disgusting you should be ashamed!!!!!
16 stycznia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Natalie,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
I opted for next day delivery for a…
I opted for next day delivery for a specific lightbulb, but they haven't dispatched it. Moreover, they are unresponsive to my emails, calls, and WhatsApp messages. I'm initiating a dispute with the bank as they seem to be a scam company. Avoid purchasing from them to prevent financial loss.
26 stycznia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Hazel,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
So far very poor service
So far very poor service, this company are not replying to emails, cannot be called on the telephone as the telephone number just goes through to an answering machine
and sent products that were incorrect which also took 5 days!
19 stycznia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Peter,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
It's scam
It's scam! All good reviews are fake. I ordered 2 Makita batteries 3weeks ago with next day delivery and it didn't arrive at all. I messaged them and they said parcel has been lost by royal mail but I never received any tracking number. They not responding my emails any more. It's proper SCAM.
23 stycznia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Martyna,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
Not sure they actually exist
Placed order and paid 4th Jan 2024. Order is still showing as awaiting fulfillment as at 21st Jan. My email enquiry was ignored. My phone call went to an answerphone. I managed to get in contact thru their chat facility. They said it had been posted but gave no tracking or other info. I both emailed and used their chat again asking for proof of despatch or an immediate refund. I've heard nothing since. I have now asked my credit card company to obtain my refund. There are other similar reviews which I wish I had checked first. Worst company I have ever dealt with. I'm still not convinced they actually exist. Many positive trustpilot reviews seem to be from family and friends. Beware !!
4 stycznia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Peter,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
DeWalt impact wrench
Good delivery time and the item was as described sadly the packaging was terrible. You pay a lot of money and it's just thrown in a box with no protection. When it was delivered it was almost falling out of the hole in the box.
18 stycznia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Scotty,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you received your order promptly and that the item met your expectations in terms of quality.
However, we're truly sorry to learn about the issue with the packaging. Providing a positive and secure unboxing experience is just as important to us as delivering high-quality products. We understand how disappointing it must have been to receive your item in such a condition, and we sincerely apologize for any inconvenience this may have caused.
Rest assured, we take your feedback seriously and will address this matter with our packaging and shipping teams immediately. We're committed to improving our processes to ensure that all orders are packaged securely to prevent any damage during transit.
We value your business and appreciate the opportunity to make things right. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk.
Once again, we apologize for any inconvenience caused, and we thank you for bringing this to our attention.
Best regards,
MonkeyTools Team
Had a great experience with everything
Had a great experience with everything, customer service , packaging , shipment and product quality. Great customer service had a good experience overall. Definitely will be ordering from here again. Would highly recommend.
12 stycznia 2024
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Josh,
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience with every aspect of your order, from customer service to packaging, shipment, and product quality.
At Monkey Tools, providing top-notch service and ensuring customer satisfaction are our top priorities, and we're delighted to hear that we hit the mark with your recent purchase. Your recommendation means a lot to us, and we're grateful for your trust in us.
We can't wait to serve you again in the future! If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help!
Thank you once again for choosing Monkey Tools. We look forward to your next order!
Best regards,
Monkey Tools Team
Avoid!!
Bought an item on the 9th of December for a Christmas present. Never turned up. Sent emails and called their custom service number and didn't get a response from either. After I kept chasing them up via email I finally got a reply stating that their emails go into "junk" (what a load of lies) and they've ran out of the item so will have to refund me even though that's what I wanted anyway. Also said they'd send a free gift ( from other reviews I've seen, they always say that and then never send you anything ) been 2 weeks now and still haven't got a refund and now not replying to my emails again. Also make 5 star reviews themselves to make the company look better. Would avoid unless you want hassle of getting your money back.
9 grudnia 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Nick,
Thank you for bringing this issue to our attention. We're truly sorry to hear about the trouble you've experienced with your order. Please know that your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
In response to the recent surge in demand for our services, we've taken significant steps to bolster our customer support team and refine our processes. We've doubled the size of our support team to ensure that we can effectively address any concerns or issues that our valued customers encounter.
If you're facing an issue with your order, please don't hesitate to reach out to us at aftersales@monkeytools.co.uk We guarantee to address your concerns within 24-48 hours. This offer extends to all orders, including those that have been refunded over the past six months. We're dedicated to providing you with a resolution and a gesture of goodwill as a token of our apology for any inconvenience caused.
For any general inquiries, please feel free to contact us at support@monkeytools.co.uk, and we'll be more than happy to assist you.
Once again, we apologize sincerely for any inconvenience you may have experienced. Your satisfaction is our priority, and we're committed to ensuring that you have a positive experience with MonkeyTools.
Thank you for your understanding and patience. We look forward to hearing from you and resolving this matter promptly.
Best regards,
MonkeyTools Team
A huge range of tools to choice from with the best prices
Great service, a huge range of tools to choice from with the best prices. I brought a Milwaukee drill set and a few add on’s. Delivered on time and could track my parcel from the moment of dispatch. Highly recommend!
23 grudnia 2023
Opinia niezależna
Odpowiedź od MonkeyTools
Hi Mani,
Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic shopping experience with us and that you found exactly what you needed in our wide range of tools.
We take pride in offering competitive prices and ensuring that our customers receive their orders promptly and with ease. We're delighted to hear that you were able to track your parcel every step of the way, providing you with peace of mind throughout the delivery process.
Your recommendation means a lot to us, and we're grateful for your support. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out to us.
Thank you once again for choosing us as your trusted tool provider. We look forward to serving you again in the future!
Best regards,
MonkeyTools Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.