Moe's Southwest Grill Recenzje 

On May 7th at approximately 845pm, my daughter and I was being serviced by Alana Trauffer and an African American young man. My daughter asked for sour cream for her bowl. The young man squeezed the bottle twice and mainly air came out. He then told Alana that he was out of sour cream as my daughter had asked for additional sour cream for her bowl. Alana proceeds to open a new bag of sour cream and spread this large amount of sour cream in the bowl. At this point the bowl was inedible as it was entirely too much sour cream, so I asked her for a new bowl and expressed that it was too much and that she knew the she put too much sour cream on the contents of the bowl. Alana proceeds to tell me "You are wasting food". The African American gentleman proceeds to get a brown cup to scrape the excessive amount of sour cream from the top of the bowl and was attempting to give it to me. I explained to her that as a "paying customer" I had the right to request a new bowl and not accept nor pay for a bowl that is inedible at this point. She continues to be very mouthy with me and being very disrespectful. I proceeded to ask the Caucasian gentleman in line behind me if he would eat the bowl that she had prepared for me and he verbalized no and because he witnessed the exchange and commented on the lack of customer service skills by this young lady at this point. Because Alana continued to be mouthy and disrespectful towards me, I asked to speak with the manager. A Caucasian young man whose name is Michael Greeson, identified himself as the manager. I asked Michael if he was going to let this employee talk to his customer in this manner. Although Michael apologized, it felt rushed and insincere. Michael did fix another bowl after I requested its again. Alana proceeded to make a call and was telling someone on the phone about the incident, however it was not an accurate account. At the register, Alana stood to the side of the young lady that was tallying my bill and stated that I "cursed her" and that she has the right not to service me and that the entire incident had been recorded. I told her that was great because I did not "curse" at her and I want her management to see how she treated her customer. I am extremely dissatisfied with the customer service I received tonight by your staff. I am sure that this is not the environment that you all are trying to create as other locations always say "Welcome to Moe’s" upon entering the restaurant, however this is not the case with this store location. I am a frequent patron of this establishment, and have witnessed Alana's demeanor and body language on several occasions and she is not friendly and her body language displays that she doesn't want to be there. As of tonight, I will no longer be a patron of this establishment until you all are able to treat ALL patrons equally and respectfully. I sincerely hope that you will take the time to watch the video as this young lady is in dire need of customer service classes. Furthermore, I did not appreciate her making false accusations against me as this can be very damaging to one's reputation, especially when these false accusations are made against African Americans by Caucasians. I am a respectable citizen in the community and expect to be treated as such just like to other patrons that frequent this establishment. This young lady refused to apologize after the exchange. Additionally, I called back to the store to speak with the manger and Alana responded that she was the manager. During this exchange, she still did not apologize when I brought up the importance of apologizing when dealing with customers as it goes a long way. I would like a call from upper management and corporate to discuss this matter further. I have attached a picture of the second bowl with too much sour cream. Additionally, the picture showcases the extra sour cream that was removed from the bowl.

Great experience! Very friendly staff! Especially Melissa from store #338, she was super helpful, as I am legally blind, she made my experience there a great one, with my friends! Thanks again! Jeremy J.

Store on Bartram Park Blvd was dirty. Food bins were mostly depleted. Drink machine was empty for most everything. Will not return to this location.

I've been going to Moe's for years. Awhile back the Cape Coral store got awful. I was put in touch with the district manager and he did get back to me and said he'd handle the situation. He told me to come back and try them again. I waited for several months before I took my family back. When we went back, they had all new employees and everything was great like it was prior to them having all those losers (working?) there. What I'm upset about now is my first and only online order which they screwed up. I would not have written this review except for the fact that I tried 2 times for someone to get back to me from corporate. Evidently, they don't care about their customers. I hope if the district manager is still with the company, that could handle customer service the way he did before. I don't know how to get in touch with him. I could tell that the last 2 people I spoke to weren't going to get back to me. I still like Moe's and will be going back but it's become apparent that corporate doesn't care about good service.

I walked into the Winthrop river view location , today around 2 pm. I was met by two really nice women . A black woman and a white woman . They are really what we need on the food industry and I can’t wait to come back . The first thing I said was extra rice and beans I am a big boy . We both smiled , really I was starving because I am 6”5 In Height and I can eat . I enjoyed myself and I hope they do great things with you guys moving forward .

The South Tampa location is great. Nice food, staff are always friendly & generally very quick service. It is a little bit pricey but everything is nowadays. Never had any issues with the food or service, I’m always happy. Sometimes they are out of a lot of drinks in the digital coke machine, but that’s probably just a small stock issue. The south Tampa location even still says ‘Welcome to Moe’s’!

Moe's in Conyers have literally crashed in their food and service quality. No more "Welcome to Moe's. After seeing their food and service, I see why. Very little portions (How much does rice and beans cost) Very little meat, watered down cheese dip. It was on bottom when we arrived home with no taste. Server gave 1/2 spoon of dip. I asked can you give a little more. She charged Double. Request for additional vegetables was met with a disdain look. At the end, the kicker was about 1/3 bag of chips. Request for more were ignored. This use to be one of the best food experiences. They are so pitiful I had to write a review. The bill for this meager bowl was $16.57 They said it was due to extra cheese dip. This franchise may be tanking with days numbered. I ate at another Moe's in Atlanta. They are still the best. I truly miss the Friendly Spanish experience of cultured food and association. Hope they will send a secret shopper and correct the major deficiency that totally the opposite of the great reputation Moe's is known for,

I generally like the food, as long as they aren't stingy with their cooked peppers, onions & mushrooms, which they are at times. If they had their way, at least near me, they want to load up each item with empty calories, including gobs of rice & unlimited chips, so I try to limit that.

What brought me here is their tech/app. Most recently they sent me an in-app savings offer which was enough to get me there. But as has happened at times in the past - - it didn't fly at the check-out counter & I've paid full price when I was expecting a discount. This time a manager discounted my meal. But the receipt would not allow itself to be copied by the app, so that I could also claim my loyalty points.
I then attempted to e-mail a copy of the receipt to their customer service but it bounced back with a message that the e-mail box is full, which I have never heard of an e-mail box being full in the brief history of e-mail, unless they can set a limit on it.

I only go there if I have a discount, so if it doesn't work at the counter, I'll simply leave my custom item there & walk out. If they're going to make these offers, then they better be able to be claimed.

I had the oddest of poor customer service at Moe's corporate. After my order was canceled with no explanation, I emailed their customer support line to get back the reward I had spent on my order. The customer service agent, for reasons I cannot fathom, told me my reward had been used and there was nothing she could do. Then closed the case.
I'm perplexed who instructed their staff, outsourced or not, to be churning through tickets at this speed.

I used to eat at Moe's Southwest grill two or three times a week. I stopped going to Moe's because of all the plastic this company uses. For the past two years I've been eating at other restaurants next to Moe's but not at Moe's. I've seen the other restaurants change out their plates and bags from plastic to paper and cardboard recently, so I thought I would give Moe's another try. Unfortunately Moe's is still serving everything in plastic. For to go items they're serving in a big bowl with a plastic lid which is completely unnecessary. Salsas are now in plastic instead of self-serve, and the forks are now in plastic. Plastic plastic plastic! I will not be eating at Moe's anymore.

Stopped into the Cortland , Ny #3691 for lunch with my daughters and granddaughters. Was so disappointed in every aspect of my visit , Terrible food , terrible service, rude staff , overpriced . From the minute we entered it was a turnoff , we should have turned around and left . A half hearted Hello welcome to Moe’s . So to put it simply I WILL NOT BE A REPEAT CUSTOMER !!!!

Absolute rip-off
USD18 for 3 leaves of “Caesar Salad”.
Don’t order

Horrible experience at the 181 Brockton Circle , Myrtle Beach location. Placed an order thru a delivery service. Ordered quesadilla and the Homewrecker bowl. Been to this location numerous times and had a great e experience however this time was a nightmare. Made sure to note no beans as I am highly allergic. Didn't realize that the steak Homewrecker had Guacamole on it. There was no option to not have Guacamole in the bowl. When I got my food and started to eat the bowl I noticed a funny taste. I called the store and was informed that Guacamole was in the bowl. Again I am highly allergic to that. Luckily I only had a few bites and took Benedryl right away. This happened on 2/2 and I have left numerous messages for the manager Kevin to call me to discuss this. His response was so but there is nothing he can or will do. He keeps dodging my calls and ignoring me. His assistant manager can only tell me someone named Gary is the actual owner of the franchise but has no contact information for him. Everything has to go through Kevin who is an uncaring wuss of a manager. Please do not go to this location. Horrible customer service. If I acted the way this manager did I would be fired. He needs to go back for more customer service training and learn that without customers he would be out of a job!!!!

Went into moes Warner robins ga and the place was disgusting. It was 3pm and one lady was just standing there and the other was sitting in the dinning room eating jimmy Jon’s. The salsa bar was so gross there were knats gathering….had a guy working on the soda machines and his hand truck was in the way of the bar and wouldn’t move… the smell of the bar was so nasty I almost threw up….I never write a review but that was crazy.

I asked for there to be no lettuce on my food but yet there’s lettuce I’m so tired of ordering food they way I want it and you continue to make it the way you it. It’s sad when ppl have to get on here and leave a review down your establishment because you can’t get an order correct. If you can’t get customers orders correct or you can’t read then you need to find a different career and fast

Order was completely mixed up. We ordered four meals and received one half bag of chips. One person ordered jalapenos and all four orders had them. Very unfriendly/unprofessional service when items were not available. I wish I had read some reviews before I ordered.

Customer service is complete garbage. They do not care about their customers and completely ignore issues with their app and coupons they provide via email. Even after providing proof they basically tell you too bad.

Spanish Fort location: there was a guy trying to clean the serving area while they were filling bowls. He would wipe spilled food back into the containers with a dirty wet rag...barf. They were very low on some items so portions were small...maybe a blessing. Not going back.

Extremely slow, staffed with young children with no experience. Never will eat here again....

This place is terrible. I placed an online order for the Hamden Moe’s last night, got there after it was supposed to be done and still had to wait for it to be made and packaged. Then when I got home I was missing half my order. I called and was told that they would get me a refund and give me a call back…24 hours later and I still don‘t have a refund or a call back. Order # 10272004785930240