MODE Auto Concepts Recenzje 307

I ordered an M4 CS style bonnet which took four weeks to arrive and when it did the box was severely damaged. I notified them the next day of the damage, I then had to email them a further three times before they finally replied four and a half weeks later!
Because it took them so long to reply to my email the courier's insurance wouldn’t cover the damage. They have refused a refund/return and haven’t offered any compensation to have the damage repaired by a panel beater. They did offer me a replacement bonnet but I would have to pay for and organise my own courier and assume all responsibility after I had already paid for this.
I would highly recommend taking your money elsewhere and with 43 other 1-star reviews I’m not the only one!

Fast service and quick response to communication.

Still haven’t received one of the 3 items , company has no contact number to follow up where my item I paid for is, emailed at least 6 times over last 4 days with zero correspondence, massively poor communication for customers paying with hard earned money

Easy to order, ready in minutes!

I messed up my order by ordering the incorrect lug bolt size and also ordered 5 sets instead of 4.
I quickly sent an email to their customer support and within a week my issue was resolved and also got the refund for ordering the extra set.
I was very happy but if there is something they can improve is to respond to the email. When I raised the issue, i didnt received any confirmation. The issue was resolved within a week but there was not much communication.
Love the product and their advises. Cheers

Online stock status is a lie to take your money and combined with their strict "no refund" policy to keep your money even though they cant promise when you'll get your purchase.

No aftersales care at all, a bunch of indoorsman sitting at home being keyboard warriors, no knowledge about their product, customers: Find yourselves a real store rather than this online sh t, you simply have nowhere to claim your losses!

It's a very stupid anti-fraud system. I haven't experienced online shopping I need to provide customers with a photo ID. What’s matter about 2 name. Why does my username need to be the same as my driver's license? You are just an online merchant. What qualifications do you have to force customers to provide proof of identity? (if I don’t provide photo id they will hold my order until I send photo id to them )It's really outrageous. really bad service.

The tune that I bought was amazing and it worked perfectly with my BMW.

The only thing is it took a bit longer than I expected to get my activation key and communication with the company wasn’t that fast as it was hard to get a hold of them.

Bought a glc 43 cold air intake
Car sounds like crap
Runs like crap
Filters are bunch of junk I was told by the mechanic
No information on how they found before you buy the product so I just threw $800 down the drain
Don’t buy glc intakes they are crso

I raised a fitment issue, and got brushed off. When I pressed, they ghosted me for 9 days until they got a dispute case via Afterpay. Even then, they chose to ignore Australian consumer law; notably the ácceptable quality guarantee'which is an onus on the seller, not the manufacturer. It would have cost them nothing to make a warranty claim upon the manufacturer on my behalf; but they instead chose to trash their reputation. They're about to find out why doing this to a guy as connected in the car community as me, will cost them dearly. I pity them for failing to see how their response to an issue could have been an opportunity to fortify their brand. Rather than to make an enemy out of me, they could have instead made me an ally, singing their praises amongst my car enthusiast friends. More the pity, that I now tell my contacts to avoid Mode Auto like a disease.

Sent a stop/start button with the text misaligned. Ignored requests to exchange or refund.

Edit- after submitting this review, Mode have reached out and responded, and refunded me. Upgraded from 1 to 2 stars on this basis, but it’s a shame it took this review for them to respond.

The quality of the item is god awful. They did not include any of the things in the kit for installation that they were supposed to, and are now telling me the suede I ordered is low quality because I did not get alcantara. Absolutely horrible do not buy from here

Great experience, easy pickup and the boyz gave great info on the product that I was buying and well mannered. Thank you again!

I emailed a question to confirm I’m ordering correct springs for my application, Mason got back to me with part number quickly , I placed order , confirmation and tracking details sent to me , 2 days later arrived in Brisbane , just fitted them today, and are exactly what I wanted.

All fine.. shipping to Germany within 5 days. 👍👍

Great store,bfast shipping and awesome customer support. Thank you

Super fast delivery (3days) best prices and knowledgable. 💯 Recommended