Can’t fault them at all. Sold my phone to them and they were very professional and always so quick to reply to emails and questions etc. Used their pre paid postage label and my phone was with them wi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Products are great although the charger cables were no use as we only have USB plugs but easy enough to buy the cables...stars would have been more stars if it wasn't for repeated calls during high st... Zobacz więcej
Reakcja na opinię
I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... Zobacz więcej
Reakcja na opinię
Very professional service. Sent a new unwanted phone upgrade to them. Was quoted a price through a comparison website. Once the phone was delivered they sent regular emails to keep me updated. Due to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Mobile Direct
Napisane przez firmę
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Dane kontaktowe
85 Bury New Rd, M8 8FX, Manchester, Zjednoczone Królestwo
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My experience with the phone
The phone came in wonderful condition. It felt brand new. All parts, including the battery, were professionally refurbished! The screen is flawless, and the body of the phone is scratch-free.
5 maja 2026
Odpowiedź od Mobile Direct
Hi Denys,
Thank you for your detailed and wonderful feedback. We’re delighted to hear that your phone arrived in excellent condition and that it felt like new.
It’s great to know that you’re happy with the quality of the refurbishment, including the battery, screen, and overall condition of the device. Providing high-quality, professionally refurbished products is very important to us, so your comments are truly appreciated.
We thank you for choosing us and look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Hi Richard,
Thank you for your great feedback. We’re delighted to hear that you found the process straightforward, clean, and completely hassle-free.
Providing a smooth and simple experience for our customers is always our goal, so it’s wonderful to know we met your expectations.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
was as described and quick delivery
was as described and quick delivery
only moan didnt supply sim card remover pin but luckly had one
11 maja 2026
Odpowiedź od Mobile Direct
Hi Dave J Hook,
Thank you for your feedback. We’re pleased to hear that the item was as described and that you were happy with the quick delivery.
We’re sorry to hear that the SIM card removal tool was not included in your order. We appreciate you bringing this to our attention, and we’ll make sure this is looked into so we can improve the completeness of our packages going forward. We’re glad to know you were still able to proceed without any major issue.
Thank you for your support and for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Quick trade in
The trade in price was a good valuation and the process was fairly quick and easy. Once the price was agreed, the payment was with me very soon.
Would use the service again.
8 maja 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Hi Peter,
Thank you for your great feedback. We’re delighted to hear that you were happy with the trade-in valuation and found the process quick and easy.
It’s also great to know that the payment was processed promptly once the price was agreed. Providing a smooth and efficient service is always our priority.
We truly appreciate your support and are glad to hear you would use our service again. Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
Mobile Direct Team
Second purchase - another great experience.
This is the second time I've now used Mobile Direct and once again have been very impressed with the value offered, the quality/condition of the handset and the speedy delivery time. On this occasion I was buying a new handset for my elderly mother and she's delighted with it.
4 maja 2026
Odpowiedź od Mobile Direct
Hi Rick McKee,
Thank you for your wonderful feedback and for choosing us again. We’re delighted to hear that your second experience with Mobile Direct has been just as positive as the first.
It’s great to know that you were happy with the value, handset quality, and speedy delivery. We’re especially pleased to hear that your mother is delighted with her new phone.
We truly appreciate your continued trust and support, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Hi R Brooks,
Thank you for your feedback. We’re pleased to hear that your order arrived on time and as described.
We truly appreciate your support and are glad you had a smooth experience with us. Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Perfect service and fast delivery very…
Perfect service and fast delivery very much recommended 👌🏻
29 kwietnia 2026
Odpowiedź od Mobile Direct
Hi MISSRACHELTAPP,
Thank you for your wonderful feedback. We’re delighted to hear that you were happy with the service and fast delivery.
It’s great to know that you would recommend us, as customer satisfaction is always our top priority.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Dear Michelle Banton,
Thank you so much for your wonderful review! We are delighted to hear that you are very happy with your purchase and that the delivery arrived on time as expected. Providing a reliable and satisfying experience is our top priority, and we are glad to know we met your expectations. We truly appreciate your feedback and look forward to serving you again in the future.
If you need any further assistance, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Thank you,
Mobile Direct Team
As always i have been previously…
As always i have been previously trading with mobile direct process was smooth and good .
I Recommend this for new users try once better than others.
7 maja 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Dear Mohammed hamed Hussain,
Thank you so much for your continued trust and for such a wonderful review! We are delighted to hear that your trading experience with Mobile Direct has consistently been smooth and positive. Your recommendation to new users means a lot to us, and we are committed to maintaining the high standards you have come to expect. We truly value your custom and look forward to serving you again in the future.
If you need any further assistance, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Kind regards,
Mobile Direct Team
Good reliable company
Website easy to navigate and I found what I was looking for in no time plus useful information about the item. Company were let down by their choice of courier who informed me that there was a delay in delivery so my item didn’t arrive until after the bank holiday even though originally I’d had notification that it was out for delivery 3 days prior. The item is excellent and to date I have had no complaints at all. Would certainly use this company again and recommend to others also
30 kwietnia 2026
Odpowiedź od Mobile Direct
Dear Liz Terracciano,
Thank you so much for sharing your experience. We are delighted to hear that you found our website easy to navigate and that the item you purchased has met your expectations perfectly.
We sincerely apologize for the frustration caused by the courier delay over the bank holiday; while we strive for timely deliveries, we regret that their service did not reflect our usual standards in this instance.
We truly value your recommendation and your decision to use our company again, and we look forward to the opportunity to serve you even better in the future.
If you need any further assistance, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Thank you,
Mobile Direct Team
Customer service handled my case very…
Customer service handled my case very efficiently and resolved my problem very satisfactorily.
5 maja 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Dear Tee Byera,
Thank you so much for your wonderful review regarding your recent experience with our customer service team.
We are delighted to hear that your case was handled efficiently and that the initial issue you experienced with your device was resolved to your complete satisfaction.
Providing a supportive and effective resolution for our customers is our top priority, and we truly appreciate you taking the time to share this positive update.
We value your business and look forward to the opportunity to serve you again in the future. If you need any help, please contact us at Support@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Phone condition could not be better and…
Phone condition could not be better and from order to delivery only21 hours price very good it does not get better than this great thank you
23 kwietnia 2026
Odpowiedź od Mobile Direct
Hi Mr G Preen,
Thank you for your fantastic feedback. We’re delighted to hear that the phone’s condition exceeded your expectations and that you received such fast delivery along with a great price.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Hi William Findlay,
Thank you for your fantastic feedback. We’re delighted to hear that you love your purchase and had a very good experience with us.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
AVOID the experience
i sent my phone back after the phone was faulty with the screen being the major issue and was under the illusion its under warranty and that would be that.. i was then told it was going to cost me 125 for a new screen as suprise suprise it isnt covered by a warranty.. the phone was supposedly an excellent condition with visually i agree but obviously not in excellent condition elsewhere.. my emails are just currently being ignored aswell as being hungup on when i tried to call in terrible customer service wouldnt reccomend this site atall theres so many bettter ones out there AVOID
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Dear Gary Challis,
Thank you for sharing your feedback regarding the device you purchased in January. We understand your frustration concerning the screen issue and would like to clarify the findings from our technical team.
Upon receiving and inspecting your phone, our technicians confirmed that the screen has sustained internal damage. This type of issue is typically caused by a physical drop or significant pressure being applied to the display. Unfortunately, internal fractures caused by physical impact are classified as accidental damage and are not covered under our standard warranty, which is why a repair fee was quoted.
Regarding your concerns about our communication:
Email Correspondence: Our support team is available Monday to Friday from 10:00 am to 5:00 pm, and our records indicate that we have responded to all of your emails during these hours.
Phone Support: We have looked into your claim regarding being hung up on. Our internal investigation has not found any record of such an occurrence. If you have a specific call reference number or the exact time of the call, please provide it so we can investigate this further with our provider.
We strive to provide professional and transparent service to all our customers. If you wish to proceed with the repair or have further questions, please feel free to reach out to us at support@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Dear Kathleen Anderson,
Thank you for your feedback. After receiving your feedback, our team investigate regarding the issue and our records show that an email containing the necessary instructions was sent to you on April 30th, and we have forwarded this message to you again today to ensure you have all the details needed to proceed.
Please check your inbox and your spam folder to ensure you have received it.
We are fully committed to assisting you and look forward to processing your return as soon as the item is received.
Kind Regards,
Mobile Direct Team
seemingly new but not working ok
Phone arrived without box and had no charge at all. Otherwise the condition was as described. However, I've not been able to successfully customised ringtones and alerts (the phone erratically reverts to other sounds with no clear reason. It also changes loudness without any input). I contacted pixel and a phone specialist for help but nothing has changed so it looks like I need to send the phone back. Finally, buying from a reputable UK seller I was under the impression I would get a refurbished UK model, not a Japanese one, with 1 year guarantee not only 90 days as the seller seems to suggest..
17 kwietnia 2026
Odpowiedź od Mobile Direct
Dear Lily Markiewicz,
Thank you for your feedback regarding your refurbished Premium device. We would like to address the points you raised and clarify the details provided on our product page.
Packaging: As mentioned in the product description, all devices other than those sold as "Brand New" are supplied in a generic box rather than original manufacturer packaging.
Model: We specify in our descriptions that these are international models of the device.
Warranty: We want to reassure you that you are covered by a "13-month seller warranty" and a "30-day return policy", which is far more extensive than the 90-day period you noted.
We are very sorry for the technical issues you are experiencing with the phone's charging and sound settings. We're doing our best to help you and resolve this issue as quickly as possible.
We hope our team will resolve this issue for you as soon as possible.
Kind Regards,
Mobile Direct Team
Overall a good experience with Mobile…
Overall a good experience with Mobile Direct. The process was quick and straightforward for the sale of a brand new iPhone. Communication via WhatsApp is helpful. There was some initial back and forth about the price which was odd as I’ve used before. But in the end original offer price was confirmed. Thanks again
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Hi Kris Flynn,
Thank you for your fantastic feedback. We’re delighted to hear that you had a good overall experience and found the process quick and straightforward, as well as our WhatsApp communication helpful.
We also appreciate your patience regarding the initial price discussion and are glad everything was resolved to your satisfaction in the end.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
was very quick delivery.well done.thank…
was very quick delivery.well done.thank you.
22 kwietnia 2026
Odpowiedź od Mobile Direct
Hi Rpio,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the quick delivery and overall service.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
love the phone
love the phone, absolutely spot on, delivery in time just lacking charger and cable otherwise can't fault anything
21 kwietnia 2026
Odpowiedź od Mobile Direct
Hi Belhir,
Thank you for your fantastic feedback. It’s great to hear that you’re happy with the phone and that the delivery arrived right on time.
We also appreciate you pointing out the missing charger and cable, and we’ll certainly review this to improve the overall experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Delivered in time and quality phone…
Delivered in time and quality phone .happy with my 2nd purchase
13 kwietnia 2026
Odpowiedź od Mobile Direct
Hi Nancy,
Thank you for your fantastic feedback. We’re so pleased to hear that your order arrived on time and that you’re happy with the quality of your phone, especially as a returning customer.
It’s always great to have you back, and we’re glad your second purchase was a positive experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.