Can’t fault them at all. Sold my phone to them and they were very professional and always so quick to reply to emails and questions etc. Used their pre paid postage label and my phone was with them wi... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Products are great although the charger cables were no use as we only have USB plugs but easy enough to buy the cables...stars would have been more stars if it wasn't for repeated calls during high st... Zobacz więcej
Reakcja na opinię
I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... Zobacz więcej
Reakcja na opinię
Very professional service. Sent a new unwanted phone upgrade to them. Was quoted a price through a comparison website. Once the phone was delivered they sent regular emails to keep me updated. Due to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Mobile Direct
Napisane przez firmę
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Dane kontaktowe
85 Bury New Rd, M8 8FX, Manchester, Zjednoczone Królestwo
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4,4
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very happy with my purchase..the…
Very happy with my purchase..the website was well laid out and easy to follow and all the information needed for a second hand purchase. Delivery was speedy and phone was ready to go
29 czerwca 2026
Odpowiedź od Mobile Direct
Hi Aaron,
Thank you so much for taking the time to leave this fantastic review!
We're delighted to hear that you’re very happy with your purchase and found our website easy to navigate with all the information you needed to make your decision. It’s also great to know your phone arrived quickly and was ready to use straight away.
Your kind words and support mean a lot to our team. Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
Mobile Direct Team
Exactly as Described
Described and pictured exactly like what is shown on the website . Thanks for the free cable . The travel adapter. And 2 ping plug will work nicely to my trip to Canada and US . Thank you for the fast shipping and service . No hidden costs and fees . The price you see is the price you pay. Nice light charger exactly what I wanted and needed . Very happy with my purchase
29 czerwca 2026
Odpowiedź od Mobile Direct
Hi M L,
Thank you so much for taking the time to leave such a detailed and wonderful review!
We're delighted to hear that your purchase matched the description and photos on our website, and that you were pleased with the included accessories. It's great to know the travel adapter and cable will come in handy for your trip to Canada and the US. We're also glad you appreciated our fast shipping, transparent pricing, and that the charger was exactly what you were looking for.
Your kind words and support mean a great deal to our team. Thank you for choosing us, and we hope to serve you again in the future!
Best regards,
Mobile Direct Team
Avoid like the plague.
Avoid like the plague.
Offer all products online as in stock and ready for dispatch, to be told they’re not in stock and they’re waiting.
Can’t be given a delivery date and customer service are reading from a script.
Waste of time
2 lipca 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Dear Customer,
We sincerely apologise for the inconvenience caused and are sorry to hear about your experience.
We have tried to locate your order using the details available to us but have been unable to find it under the name provided. To allow us to investigate this properly and work towards a resolution, please contact our customer support team at "support@mobiledirectonline.co.uk" with your order details.
Once we receive your information, we will review the matter and do our best to assist you as quickly as possible.
Kind regards,
Mobile Direct Team
The mobile phone was delivered in good…
The mobile phone was delivered in good condition and is working perfectly fine
22 czerwca 2026
Odpowiedź od Mobile Direct
Hi Sipho,
Thank you so much for taking the time to leave your lovely review!
We're delighted to hear that your mobile phone arrived in good condition and is working perfectly. It's wonderful to know that you're happy with your purchase, and your feedback means a lot to our team.
Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
Mobile Direct Team
Great condition and perfect quality and…
Great condition and perfect quality and Camera fast speed delivery so happy would recommend buying.
26 czerwca 2026
Odpowiedź od Mobile Direct
Hi Donna,
Thank you so much for taking the time to leave this lovely review!
We are thrilled to hear that you are happy with the camera's quality, perfect condition, and our fast delivery speed. Your recommendation means the world to us and encourages our team to keep up the good work.
Thank you for choosing us, and we look forward to serving you again soon!
Best regards,
Mobile Direct Team
good
it dint go as i expected but the process is quick amd got my payment
29 czerwca 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Dear Customer,
Thank you for taking the time to leave your feedback.
We’re glad to hear that the process was quick and that you received your payment promptly. We do, however, appreciate your comments regarding your overall experience.
Our valuations are always based on the actual condition of the device at the time of inspection, and we have photographic evidence available to support our assessment should you wish to review it. We always aim to be transparent and fair in our assessments, and we value customer feedback. We also believe it is important that valuations accurately reflect the condition of the devices received, helping to ensure a fair process for all parties.
If you would like to discuss your case further, we would be happy to review the inspection findings with you and share the supporting evidence.
Kind regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Hi Ayshea,
Thank you for your wonderful feedback. We’re delighted to hear that you found the ordering process easy and that your delivery arrived so quickly.
It’s fantastic to know that you had such a great experience with our service. Your kind words mean a lot to us and motivate our team to continue providing the best possible experience for our customers.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Hi Banna,
Thank you for your kind review. We’re delighted to hear that you’re enjoying your new phone.
We’re glad we could provide a device that you’re happy with, and we hope it continues to serve you well. Feedback like yours is greatly appreciated and encourages us to keep delivering the best products and service possible.
Thank you for choosing Mobile Direct. We look forward to welcoming you back in the future.
Best regards,
Mobile Direct Team
It is not suitable for what I need
Not suitable for my needs. Good communication from the staff and in the process of returning.
23 czerwca 2026
Odpowiedź od Mobile Direct
Dear Customer,
Thank you for taking the time to leave your feedback.
We're sorry to hear that the product wasn't suitable for your needs. However, we're pleased our team was able to provide clear communication and assist you with the return process. We appreciate your understanding and hope we'll have the opportunity to help you find a product that's a better fit for your needs in the future.
Kind regards,
Mobile Direct Team
Very good service did everything right…
Very good service did everything right I would recommend them a love iPhone
22 czerwca 2026
Odpowiedź od Mobile Direct
Hi Miss Davies,
Thank you for your wonderful review and for recommending us. We’re thrilled to hear that you had such a positive experience with our service and that everything went smoothly from start to finish.
It’s especially great to know that you’re loving your new iPhone. We’re delighted we could help you find a device you’re happy with, and your kind words are truly appreciated by our team.
Thank you for choosing Mobile Direct. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
They give you a high price for your…
They give you a high price for your trade in, I bascially gave them a brand new phone, as in still has the stickers on and they cut it down by half as it does not have warranty + not as decribed (not a blemish on it)
What a waste of time
23 czerwca 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Hi Pardeep,
We sincerely apologise for the inconvenience to you and thank you for reaching out and sharing your concerns regarding your trade-in valuation.
We strive to provide fair and accurate offers based on the specific, verifiable history of each device. While we appreciate that the device appeared physically new and had its original stickers intact, our system diagnostics identified it as a twice-replaced unit. Because replacement devices carry a different valuation than standard retail units and because the manufacturer’s warranty status is only fully confirmed upon activation we had to adjust our initial offer to reflect the device’s actual history.
As you chose not to accept this revised valuation, we have processed the return of your device to you. We understand this may be disappointing, and we appreciate your time in working with us. We wish you the very best.
Kind regards,
The Mobile Direct Team
Odpowiedź od Mobile Direct
Hi Redouan,
Thank you for taking the time to leave us a 5-star review. We’re delighted to hear that you’re pleased with the quality of your purchase.
Providing high-quality devices and a great customer experience is always our priority, so it’s wonderful to know we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible.
Thank you for choosing Mobile Direct. We hope to serve you again soon.
Best regards,
Mobile Direct Team
I have emailed this cimpany over
I have emailed this cimpany over. 10 times to return the phone I ordered I ordered the wrong phone and asked them to cancel my order. I am now going to to report them to trading standards. As still no reply from them. Disgraceful
15 czerwca 2026
Odpowiedź od Mobile Direct
Dear Customer,
Thank you for your feedback.
We are sorry to hear about your experience.
After receiving your review, our team immediately checked all of our communication channels, including our customer support inbox and other contact platforms. We were unable to find any emails from you at that time.
Our team then contacted you directly by email to investigate the matter further. During our conversation, we established that your emails had been sent to no-reply@mobiledirectonline.co.uk, which is the automated email address used to send order confirmations.
Please note that this is a system-generated no-reply email address and is not monitored by our customer support team, which is why we did not receive your messages. This is clearly indicated by the email address itself.
Once we became aware of the issue, our team contacted you promptly and assisted you in resolving your request.
We sincerely apologise for the misunderstanding and appreciate the opportunity to clarify what happened.
Kind regards,
Mobile Direct Team
Very pleased with my Apple iPhone quick…
Very pleased with my Apple iPhone quick delivery,⁹ will definitely order again
17 czerwca 2026
Odpowiedź od Mobile Direct
Hi Julia,
Thank you for your fantastic review. We’re so pleased to hear that you’re happy with your Apple iPhone and that it arrived quickly.
It’s wonderful to know that you had a great shopping experience with us and that you’d choose to order from us again. Your support and confidence in our service mean a great deal to the entire team.
Thank you for choosing Mobile Direct. We look forward to welcoming you back for your next purchase.
Best regards,
Mobile Direct Team
Great experience very quick delivery…
Great experience very quick delivery can't complain 😁
10 czerwca 2026
Odpowiedź od Mobile Direct
Hi Paul,
Thank you for your fantastic feedback. We’re delighted to hear that you had a great experience with us and that your order was delivered so quickly.
It’s always our goal to provide fast, reliable service, so it’s wonderful to know we got everything right. Your kind words and support are greatly appreciated.
Thank you for choosing Mobile Direct. We hope to have the pleasure of serving you again soon.
Best regards,
Mobile Direct Team
Delivered as promised.
Said what you would do, did what you said you would do. Job done. Simples!
10 czerwca 2026
Odpowiedź od Mobile Direct
Hi Alan,
Thank you for your great feedback. We’re really pleased to hear that everything went exactly as expected and that you were happy with the service from start to finish.
Delivering on our promises and keeping things straightforward is exactly what we aim for, so it’s great to know that reflected in your experience. Your kind words are truly appreciated.
Thank you for choosing Mobile Direct. We look forward to helping you again in the future.
Best regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Hi Nkosinathi,
Thank you for your kind feedback. We’re really glad to hear that you’re happy with our service.
Your support means a lot to us, and we’re always here to make sure you have a smooth and positive experience every time.
Thank you for choosing Mobile Direct. We look forward to serving you again.
Best regards,
Mobile Direct Team
Great Products and Great Service
Having been an Apple user for a long time I wanted to swap to Android after reading different reviews.
I purchased a Google Pixel 10 which arrived promptly and was in perfect condition. After a couple of weeks I decided I wasn't getting on with Android and contacted Mobile Direct and asked if I could swap the P10 for an iPhone 16 which they promptly agreed to so I bought a iPhone 16 first so I could txfr my data from the Pixel 10 to iPhone and then returned the Pixel 10 and Mobile Direct promptly refunded me for the Pixel 10.
All the way through this process the communication and advice was brilliant from their support team and made me feel that it was no trouble at all to do what I wanted to do.
Hence 5 stars for both Product and Service.
Thankyou Mobile Direct for great service.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Mobile Direct
Hi Chris,
Thank you for sharing such a detailed and thoughtful review. We’re really pleased to hear that your experience with us was smooth from start to finish and that both the initial delivery and the exchange process met your expectations.
It’s great to know that our support team was able to assist you throughout and make the process of switching devices and handling the return straightforward and hassle-free. We always aim to provide clear communication and helpful guidance, so your feedback means a lot to the team.
We truly appreciate your kind words and your 5-star rating for both product and service. Thank you for choosing Mobile Direct, and we’re glad we could help you find the right device.
Best regards,
Mobile Direct Team
Odpowiedź od Mobile Direct
Hi Marie,
Thank you for your kind feedback. We’re really pleased to hear that you found our pricing reasonable and that your order arrived quickly.
It’s great to know you had a positive experience with us, and we truly appreciate you taking the time to share your thoughts. Your support means a lot to the team.
Thank you for choosing Mobile Direct. We hope to serve you again in the future.
Best regards,
Mobile Direct Team
Refurbished galaxy s24 fe
The phone was delivered promptly. I choose the phone condition of excellent & it was like new. This is the first time buying a refurbished one & the experience was seamless. Would recommend this company. The price was also good. Will buy a phone from here again without a second thought.
15 czerwca 2026
Odpowiedź od Mobile Direct
Hi Lesley,
Thank you for your lovely and detailed review. We’re really pleased to hear that your first experience with a refurbished device went so smoothly and that your Galaxy S24 FE arrived promptly in excellent, like-new condition.
It’s great to know you’re happy with both the quality of the phone and the value for money, and we’re especially glad the whole process felt seamless for you. Your recommendation means a lot to us.
Thank you for choosing Mobile Direct. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.