MobiCity UK Limited Recenzje 

Terrible service! Paid £15 for express delivery (3-5 days), 2 weeks later still no shipped email! Customer services failed to respond or answer 5 times!! Got a advisor on live chat, they assured me a status email would be sent. Next day still nothing. I got an advisor on live chat again, who told me that delivery would be a further 5 weeks!! I asked for express delivery refund, they refused and offered me £5 gift. So have just cancelled the order. Waiting now for my refund.

I ordered a phone with these folks and was under the impression it would arrive within 5-7 business days. When I received no shipping email after 4 days and my email to them wasn't responded to I got nervous and found the negative reviews on this site. They made me even more concerned so I called the customer service number on the site. I waited 10 minutes on hold and spoke to a perfectly nice and real person who told me that it actually ships in 5-7 days rather than is delivered in that time. However I still felt a bit uneasy and didn't want to be kept waiting (hadn't previously realised it ships from Hong Kong?!) so thought it best to cancel my order. She said the money would take 5 banking days to appear in my account but it actually took 2. I just wanted to reassure people who might have gotten the impression from other reviews that this company is fraudulent! Obviously I can't comment on the quality of the goods but I was happy with my experience.

DO NOT ORDER ANYTHING FROM THESE FRAUDSTERS. I ordered an S7 Edge on April 14, and it said on the website "in stock" After 4 weeks, despite speaking to reps from this so called "company" they NOW tell me it's not in stock , they don't know when it will be, and I need to pick a different colour, but that will take time, and may cost extra. NEVER AGAIN. Seriously, just don't.

NEVER EVER BUY AT MOBICITY UK!
They never have products in stock, always delayes in delivery. Customer service replies very seldom and never provide proper informaton about your order! SCAM company!

Was worried after reading the reviews, but I couldn't be happier with the item and the speed of the delivery. Also accurate tracking feature. Would recommend them to anyone.

If there was an option to rate it 0/5 i would do so.

I ordered a Smart Watch on 10th April, and paid for express delivery (£14.99). They promised to have it deliveres between 3-5 working days. Today is the 28th and still didnt recieve it. Whats frustrating though, is i have sent numerous emails asking for an update, but no one bothers to reply or at least acknowledge they have read my emails. I even started a live chat eith one of their staff, the second i entered my order number, he/she terminated the session, and sent a msg saying that they will respond by email - which they never did.

Digging more into the company Mobicity, there seems to be 2 more companies VentureDirect and OneDigitals,and all 3 companies are listed as part of MilkyWay Group - based in HongKong. Something doesn't feel right about them.

I will complain to the Trade Standards and check if my bank can withdraw the payment under "section 75".

I ordered my item in early March and I still haven't received my item. I have spoken with their 'customer support' and have received multiple excuses with no fix to the problem. FRAUD website do not order from here. I will now try and get a refund which I can only imagine will be another experience in itself ...

the order was made in error and I immediately tried to cancel it (4 emails over 4 days) but the watch was still shipped and I only received a response once the watch was sent out saying it was too late to cancel.

If there was a lower than 1 star I'd select it. Paid via Visa for product and paid extra for fast shipping. That was weeks ago and I have recieved NOTHING. I've rang... always an answer phone... I've emailed direct and thought the website... Nothing. No replies. This is a scam company do not pay by card. Call before you buy and you'll see there is no one there.

Bad customer service. They're good at start when I first messaged them. Later these guys and started ignoring my email. It's been a month now, And I didn't even received a single email from them. Plus they have started ignoring my refund email. Need to report them in consumer court. This is a bogus website.

Delivery took too long 16 days the rest transaction and communication was very good.

I ordered a Sony Xperia X on Monday 17th April. All seemed well and received the emails to say that they processing the order and will email when it has been dispatched. 5 days later, I am still waiting for the despatch email, so I use their chat on the website.
The customer service girl was very polite to start with, until I asked where my phone is, then her attitude changed.
Here is a transcript of what was said:

Winny D - OU (16:34:12): Thank you for contacting MobiCity UK. My name is Winny. Hi Rob.
Winny D - OU (16:35:55): It's been a pleasure to help you.

Rob (16:36:52): Hello

Winny D - OU (16:38:39): Hi upon checking here that the order is still under Checked and Process status.
Winny D - OU (16:39:22): We have sent an email follow up to our Purchasing Team. Once we receive a response by Monday we will inform you immediately.

Rob (16:40:15): it is taking a long time. I would have got it somewhere else if I knew it was going to take this long.

Winny D - OU (16:40:51): We apologize for the delay.

Rob (16:41:44): so you think it might be Monday that it gets sent?

Winny D - OU (16:42:48): By Monday we will know the updates about your order.

Rob (16:43:53): is it normal to take this long to post an order?

Winny D - OU (16:44:45): It actually depends on the availability of the item you order.

Rob (16:46:24): if the item is not available, should it not say at the time 'out of stock'?
Rob (16:48:01): sorry, im just confused at why is takes a long time to dispatch an item. I have ordered stuff from all over the world, and it has never taken this long to dispatch an item.

Winny D - OU (16:50:17): During the time you ordered the item it is available. However, the system was not able to anticipate the high demand of the item.

Rob (16:55:08): Is really in high demand? It was first released last June. I am just worried now that this is a bogus website

Winny D - OU (16:55:53): Our company is bonafide kindly check this link to know more about us at the Mobiciti frequently asked questions.
Winny D - OU (16:58:38): Is there anything else I can do for you?

Rob (16:59:08): No thanks, I will read the link and see what happens on Monday

I'm still waiting for it to be despatched..

Still want to order something from here?
Thought not.

Absolutely useless, their system doesn't update to reflect current stock, in fact nine times out of ten the item you order isn't in stock and they make you wait.

Twice I was told a product was In stock, only to find that upon chasing the order, that it was out of stock the whole time and "their system didn't account for demand"

The customer service team have no real power to help you beyond reading whats on the screen. I was lied to on at least 4 occasions, given incorrect timescales and they even attempted to give me a £5 coupon by way of apology, but you get that just from signing up with them so it hold no real value.

I was promised call backs that were missed, I was given Incorrect information about billing and charges and even quoted incorrect prices.

All in all a horrible service, I would 100% avoid, they have no ability to provide any level of customer satisfaction and have still to this date failed to even respond to my complaint email.

A terrible company and not worth any potential saving you may make.

OMG this guys are so bad, Their online chat and customer service is simply the worst.

MobiCity, what a shambles. I paid for an "Instock" iPhone 7 and 3 weeks later it still had not arrived, although I was now getting a considerable amount of junk mail from them. I contacted their customer services, which take days to respond, and was told there was a delay and it would be with me within the next week. Well it didn't arrive, it didn't arrive after the next estimated slot or the one after that. At no time did anybody contact me about the delay, it was left to me to chase them. You simply can not get anybody on the phone, its an answer phone message that says send an e mail.

I expected better when I had handed over £650, but clearly they care little for customer satisfaction. I have requested a refund after 8 weeks waiting. Which, in all fairness they appeared to be happy with the refund request. Its a shame as their prices were really good, shame their customer service doesn't match.

In summary, tread carefully as customer service is dreadful.

Ordered a Samsung Galaxy S7. It was an unlocked version as I needed to change networks and have been let down badly by EE and CPW couldn't get me the tariff I wanted. Had a little time before I needed the phone so tried Mobicity as prices are very competitive and by using a credit card I had the extra assurance that if anything did go wrong I could get my money back (chargeback or section 75).
I have given 4 stars purely because the delivery took a little longer than I expected and hoped, though not by much (2 days). That said, the tracking information, once it became available, was very helpful.
I am very happy with the phone. It came with an extra plug adapter that wasn't needed as the plug in the box was a UK plug.

Bought as a Christmas present from day 1 nothing but trouble with the samsung j3 pro .There was a security alert on it all the time .The date and time would not work and stay the same date or time all the time.The instructions were in Indian and one of the apps was UC Indian news.
Got in touch with them and was asked to photograph the faults and was ask to do a factory reset ,still had the same problems.I returned the phone on the 1st Feb by special delivery and heard nothing.I emailed them and they did confirm they had received the phone. after several emails. On the 2nd Feb it was received by them as I had tracked the phone..eventually it was sent to Hong Kong ,they are telling me there is nothing wrong with the phone and they want me to pay £29 to have the phone returned.
Firstly why would I say there is a problem with the phone ,I have the same model which I bought from a reputable phone shop in the UK and I have no problems with my phone.
I have looked on Companies house register and it is stating the Mobicity UK ltd was DISSOLVED in June 2016 and I ordered this phone in December 2016. TO ME THAT IS MISLEADING THE CONSUMER.
Just had a reply from Milky Way they will not refund my money because they say there are scratches on it ,as soon as we got the phone it was put into a sealed cover to protect the phone so what they are saying because it is scratched THAT'S WHY THE PHONE DOES NOT WORK IN THE UK. ,SO THERE YOU GO ,WHAT A PATHETIC EXCUSE!!!!

The product was 2 days passed the expected date. However on saying that I cannot blame the company as the postal service had it on their premises longer than expected. The product was as good as advertised and I would definitely recommend Mobicity UK to all of my friends and will be using them again.

I purchased a mobile. Lead delivery time was 2 weeks. After 18 days of selling they are still waiting for the manufacture to confirm availability of goods. This is prohibited to sell according to EU/UK regulations. They can only sell once they got in their Warehouse.

I am very disappointed. Now they asking me whether I want to Cancel the order? How dare it is. So ridiculous.

Also they are not trading in UK. So why are they using .co.uk website and misleading customers. We have to raise this concern

The service from this Hong Kong based company has been disgraceful, and still I wait for a refund for an item I never received. The process and service has been terrible from start to finish.
The delivery lead times on the website are misleading, saying 8 days, but note that this is 8 days following dispatch! It takes them 3 weeks to dispatch the item.
The sequence of events are as follows:
a) I ordered a phone on 27 January 2017. I also paid for the additional lost/damaged insurance for a cost of £5. They processed the payment immediately.
b) 9 February, I still not had a dispatched notification, so I contacted Mobicity and asked to cancel the order.
c) The service desk said that I could not cancel because it had already been dispatched. On 10 February I received a dispatch notification. Coincidence?
d) 23rd February, still no item, which was supposedly delivered by Royal Mail and tracked. I contacted Mobicity service desk.
e) After continuous chasing, Mobicity confirmed the item as lost on 3rd March.
f) 21 March - I am still chasing for a refund for the lost phone. I have since needed to purchase another phone from a local highstreet store. Mobicity are claiming that they are still filing for a refund with the courier. However, I do not understand how this is relevant to me, considering I paid extra for insurance!!!

The only conclusion I can draw from this episode is that Mobicity are incapable of fulfilling orders and providing bog-standard level of service, and the additional insurance they sell you is a con!

Do not buy from Mobicity. Pay extra to buy from a reputable local supplier.