MobiCity UK Limited Recenzje 

Tried to claim warranty they just blame customer and don't honour their warranty

I ordered a Google headset on the 8th September. Website said 6-8 working days for delivery. 9 working days later (13 days in total) I'm getting stressed because I ordered this product for a birthday which has now passed. I send them an email asking where it is and they don't respond. I try the live chat feature on their website and they ignore that too. So I phone and finally get through and the lady tells me they have to ship the products in from Hong Kong which takes 3-7 working days, then they have to process the order which takes 24-48 hours, then it's 6-8 business days for delivery. Now I'm annoyed at having been misled and annoyed that the product might now just be a cheap knock-off made in Hong Kong. I send an email to check the product is genuine. The lady doesn't respond for four days, and I'm still not sure I trust her when she does. It's now gone past the maximum time it should take to have shipped the order in and process it and I still haven't received a dispatch email. It's now a week after the birthday it was for and I had to buy something else instead. I emailed asking for them to cancel my order and they ignored that too. So now I'm in the situation where if this thing ever shows up I'll have to use it as a Christmas present instead. I only used this site because I couldn't find the product anywhere else, and it was a UK company (I didn't want to buy the cheap knock-offs from China and Thailand that were all over eBay). Their returns policy doesn't really benefit the customer either as returns are at the company's discretion at a 30% charge unless the product is broken. So I'm thinking now I can't even return it if it turns out to be a cheap knock-off. Definitely won't be using this company again. Steer clear.

I purchased a DJI Mavic Pro at a very low price when compared to a lot of websites. The website showed that they had the Mavic Pro in stock so I ordered (this was a few months ago). The website, the payment and the confirmation emails all were very detailed and seamless. That's where the good experience stops.
The order did not move from Processing for a few days. So I emailed them and they said they did not have the drone in stock and won't be for a few months. I questioned about the website and they said it was a technical error and will be rectified the same day. Even after 3-4 days it still said in stock.
+ I had no patience to wait anymore so I requested a refund and after a few days, they processed it in a few days.
- They don't take PayPal too.

+ I strongly recommend, emailing them to confirm if they have stock and by when will they post it if paid today before buying.
+ Always use a Credit Card.

Lies And Failure to deliver. ordered one plus 5. the following are he lies they tell.

1. The Item is In Stock (12th AUG)
2. no stock - lead a processing time of 3-7 business days then it would take 24-48 hours to prepare the item for shipping then 6-8 days delivery time(13th AUG)
3. expect stock in 1 week (Online chat , 5th sept)
4. expect stock in 1 week (email from them, 12th sept)

ordered on 14th august. nothing shipped by 17th, cancelled and awaiting refund

Dreadful Experience, do not use them, they charge your card, don't ship the goods, and do not respond to information on shipping requests.

bunch of fraudsters... please do not be fooled by their attractive prices. I ordered an expensive phone from MobiCity.co.uk and a few days later these guys requested note(!): a photocopy of my credit card and my passport saying that they need it to authorize the payment and to make sure that the item will be delivered to the right address. It sounded like a fraud to me so I asked to cancel the order. Order was cancelled but the money were taken from my account.This did not fit their initial story at all. Now they became unresponsive to any requests from my side. Will be waiting for two weeks before I can initiate a chargeback through my bank.

In april I purchased a xperia z5 phone. It straight away had issues switching itself off and the screen going grey, i sent them pictures, it is now almost september and they have not issued a refund or replacement, they respond to my emails saying soon they will and then send emails saying the case is closed, i email again and they say its not really closed but just automatically closes if no one says anything for 14 days.... I have had multiple of these and when I pester them again about it they still say soon, it has been several months. Its a disgrace.
As well as this I have cancer, I have let them know the importance of me having a working phone to talk to doctors. They still just string me along saying they will soon get to my case but then not doing anything at all!

Awful service, ended up canceling the order as no one knew what was going on or could give me a delivery date. Been waiting 2 weeks already. Lets hope the money comes! 10 days for it to reach me - never heard of waiting that long.

Not entirely satisfied with my experience, ordered a Samsung Galaxy s7 edge, took payment then received email saying not in stock but could offer me other version of same model phone. All good , so said go ahead, received email 3 days later to say that phone not in stock either and would take between 1 and 2 weeks to come in from supplier, then 48 hours to prepare then another 6-8 days to deliver. Cancelled order via telephone and requested refund. Pretty good communication and refund received the following day, disappointing not to get phone though.

Avoid.

Ordered Nikon binoculars. 3-7 day delivery. 10 days later no delivery and no message from Mobicity. But they had my money. I used online chat and was told the order was going to be 2 more weeks. I asked for a refund and was told I could have a refund and it would be auctioned internally in 10 business days.

I have just spent some time researching the cost of a Casio Watch.

Three web sites stood out for having a price well below that of their competitors.

Venturedirect.co.uk
OneDigitals.co.uk
Mobicity.co.uk

I read reviews on Trustpilot for each site, and appalling reading it was.

Intrigued, I revisited each site to see if there were any connections.
Immediately I noticed that each site offered you the chance of an offer, which turned out to be £5 off your purchase if it was over £100 and you enrolled for their newsletter, and a chat facility is offered, with the same picture of a woman telephonist on each.

All three sites, in their " About us " section, say that they were established early 2011 by a team of passionate gadget geeks .........
Venturedirect use a telephone number +44 1290211171
Onedigitals uses +44 1290211101
Mobicity uses +44 1143031515
I have telephoned each number.
A voice recorded message is encountered on each number, and the message to the caller is exactly the same.
I am no voice recognition expert but the female voice sounds very much alike in each instance.

Onedigitals address is
MilkyWay Distribution Ltd.
9 A & B, Ka Ming Court,
688 Castle Peak Road,Kowloon, Hong Kong

Venturedirects address is
Milkyway Distribution Ltd.
9 A &B, Ka Ming Court, 688 Castle Peak Road, Kowloon, Hong Kong.

I could not locate an address for Mobicity.

MilkyWay group say that they acquired Venturedirect and Mobicity in 2016. They describe themselves as a group of geeks who love gadgets and say they were formed in 2010.

As Onedigitals share the same address in Hong Kong as Venturedirect I am certain that they too are part of this group.

Many of the reviewers of each of the three aforementioned sites mentioned difficulties in obtaining their goods or a refund of their payments.

Something very untoward is going on
here and reviewers are obviously suffering stress from their experiences.

Don't be fooled by the nice website. Item out of stock after taking the money. No communication on getting a refund after two emails and calls to an answer phone. Organising a chargeback with my bank.

I purchased a Canon Speedlite 430EX III-RT from
This website on 17/07/2017 and they keep on telling me that they are out of stock but I already paid in full
So far even their latest deadline which was 04/08/2017 has passed, the order has eventually been cancelled but I did not receive a refund yet, it looks like I will have to raise a chargeback with my credit card company

Very good service. Kept well informed throughout and very pleased with delivery which was easy to track and one day earlier than predicted.

I ordered a phone from them nearly a month ago, it was supposed to be on a 6-8 day delivery, my order has still not been sent, I had to email them twice before I eventually got a response 5 days later telling me some story about warehouse delays, but promised to get back to me, another week later still nothing its all just excuses.
Do not use these people, they clearly don't have the stock to sell. Save yourself the hassle, pay more money and buy from someone else who CAN supply your order.

Misleading website and poor customer service - Order a phone based on the promise of 6 to 8 days delivery, after 5 days chased by e-mail with no response. 2 days later phoned customer service to be told I would be updated by e-mail of a delivery date by the end of the day. No e-mail arrived and when I phoned the next day was informed there are out of stock for at least 10 days. On cancelling my order I was informed it would be 10 working days to receive my refund, despite having already held my money for 10 days.

I ordered and paid for my camera ,,,then read the reviews!, ! Omg,,,, I was so worried that I had been scammed,, most of the reviews were terrible.
But I can not fault Mobicity one bit,,,, I had a date of delivery for 11th July,,, but no parcel,,,so on the morning of the 12th I rang their customer services,,,got straight through and was told my package had left the warehouse on 5th July, so if not received in x2 days to call back. Anyhow my camera arrived this afternoon. All I perfect working order. Thank you

Glad to hear they actually exist! I ordered a camera 3 weeks ago and they haven't even sent it out yet, despite delivery time of 6-8 days. Impossible to get in contact - their phone has an answer message that tells you to phone back in working hours, even though it's working hours when I phone them!

First of all, my Galaxy S6 Edge phone arrived after 15 days and not standard shipping (arrives with you within 6-8 days after departure from our warehouse.
Secondly, my phone died after 7 months.
I have been fighting with technical support for 10 days to get it repaired/replaced.
They keep asking to send pictures of the dead phone.
Now they are asking to unlock the phone and to provide the password.
What type of support is this?
I have never seen this in my life.

Conclusion, pray for your product to work, make sure you take an extra warranty, or simpler, do not buy with MOBICITY...

Cheap price (£60.00 less than RRP) , good quality and moderate delivery speed (1 week).