Beställde 3 st Portable Microsoft till barnbarnen. Det skulle bifogas en "Base" att ställa det på. Dessutom i den lilla bifogade foldern står det "Compact storage Easy to carry". Det bifogade inte!!!... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I haven't received my microscope (bought for my son as a gift) yet, but I am really impressed by the customer experience at MiniLabsters! I made my purchase but then got targeted with an email contain... Zobacz więcej
I ordered and then realised that my grandson was getting the microscope from his other grandparents so I emailed before it was sent out. Francis responded immediately and refund made without any hassl... Zobacz więcej
I bought the pocket microscopes for my nieces birthday but neglected to find the postage times. After discovering that they take a little longer than I'm used to, I decided to pursue a refund. Custo... Zobacz więcej
Informacje dotyczące firmy
- Sklep z zabawkami
- również w kategorii:
- Mikrobiolog
- Producent zabawek i gier
Napisane przez firmę
At MiniLabsters we want to show kids how much fun learning can be, with interactive and educational toys!🔬🌏
Dane kontaktowe
Stany Zjednoczone
- info@minilabsters.com
- minilabsters.com
3,9
Dobra
264 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Amazing Product and company!
I was so excited to order these for my nephews and watch them explore everything inside and out, but come to find out they already had this amazing product. I contact Minilabsters and they were so kind, helpful, and friendly as they canceled my order, refunded my card, and were so personable to speak with. Thank you so much Minilabsters!
9 grudnia 2023
Opinia niezależna
Amazing customer service!
Amazing customer service!
Without hesitation, my order was resent when my original order did not make it to my doorstep. I am very pleased at the fast response and communication with MiniLabsters. Thanks again!!
8 grudnia 2023
Opinia niezależna
Speedy response to query
Great customer service. Quick response to my email. Very helpful and sorted my problem straight away. No issues at all.
8 grudnia 2023
Opinia niezależna
Courteous and solutions focused!
I finally found the perfect gift for a special little girl and ordered the MiniMicroscope in such a hurry I forgot to check Christmas delivery times. When I realized I would not be able to deliver the gift I contacted the company and they offered to cancel the order immediately . We decided to just change the delivery address and she’ll have it for Christmas !
me . Top notch when it comes to helpful, courteous service.
💥💥💥💥💥
7 grudnia 2023
Opinia niezależna
Great customer service!
8 grudnia 2023
Opinia niezależna
When the tracking no
When the tracking no. said order not found I contacted the company and was given another way to track the parcel, this arrived two days earlier than the expected date with the goods well packed - they look good but haven't tried them.
4 grudnia 2023
Opinia niezależna
Fast response to fix an error I made…
Fast response to fix an error I made while ordering! Highly recommend and can’t wait for my niece and nephew to receive their mini labsters!
5 grudnia 2023
Opinia niezależna
5 STARS CLIENT SERVICES
I ordered the MiniLabsters but I put the wrong delivery address. I email the business and got an answer super fast. They shipped the package the next day. AMAZING client services! Definitely recommend!
7 grudnia 2023
Opinia niezależna
Great customer service!
I ordered two mini scopes in mid-November and was anxious to get them in time for Christmas. When I wrote an email to inquire about my order, I received a very quick reply back from Marc to update me on my shipping and my order in general. He was very reassuring and genuine in his communication with me. I would recommend them without hesitation.
5 grudnia 2023
Opinia niezależna
Shipping was fast
Shipping was fast! (mind you I live in Alaska) excited for my kids to open their stockings on Christmas eve 💝
6 grudnia 2023
Opinia niezależna
Excellent Service
They responded to my inquiry very quickly and helped me with my problem. They were kind, honest, and helpful.
6 grudnia 2023
Opinia niezależna
Great support and communication when I…
Great support and communication when I emailed them about changing the shipping address for an order. Also love their products!
6 grudnia 2023
Opinia niezależna
Customer service was very helpful
Customer service was very helpful- I had accidentally shipped to wrong location and they changed it immediately for me.
5 grudnia 2023
Opinia niezależna
Good customer service
Good customer service. Unfortunate postage issue, resolved quickly and efficiently.
6 grudnia 2023
Opinia niezależna
Product reviews very good…
When I read some of the reviews of the product I cancelled my Amazon order and ordered from minilabsters instead. 😊 It seems children are loving the miniscope.
4 grudnia 2023
Opinia niezależna
Our package got lost in the mail
Our package got lost in the mail. I reached out to their support team and they were WONDERFUL. They were so kind and immediately dispatched a replacement package so my girls wouldn’t miss such a cool Christmas present. What a wonderful group of employees they have! Definitely shopping with them again!
4 grudnia 2023
Opinia niezależna
Ordered a microscope for my daughter
Edit: The company has sent me a microscope free of charge for my inconveniences mentioned below.
Ordered a microscope for my daughter, the order confirmation is apparently something completely different and i only noticed upon receiving the product and complaining. The product which i have received an order confirmation on, is something i have never seen or ordered. Fortunately it was about only 200 DKK - suspicious company.
Since I left a bad review, now 2 days later, the website has tried to remove my review from trustpilot, since it is a bad one.
4 grudnia 2023
Odpowiedź od MiniLabsters
Hey Joakim,
Thank you for your feedback. I wanted to start off with that there might have been a miss understanding.
We don't try and remove negative reviews, but we did request more information. Usually 3 days are given to send in information such as email and order number. This is in order for us to be able to investigate the situation better. If no response is given it's possible Trustpilot removes the review, as it could not be confirmed. However, that's Trustpilots policies to try and keep only authentic reviews on the platform, not ours.
Trustpilots review verification process aside. I've checked the order and I can confirm the order was for "The Minisystem" and not "The Miniscope". Which is a different product.
We're not able to add any product to a cart which, was not added manually by the customer, nor do and we have any way of charging for a product which was not agreed to by the customer at checkout. It seems you did receive the correct product for your order, which in this case was "The Minisystem". However, I do see that they two products can be mixed, and you seem to have ordered the incorrect product by mistake.
We'd happily resend you a Miniscope, free of charge, to try and sort out this situation. I've sent you an email, we'll keep in touch!
Best Regards,
Marcus | MiniLabsters
Amazing customer service and thoughtful…
Amazing customer service and thoughtful products. Francis is awesome, prompt and courteous.
4 grudnia 2023
Opinia niezależna
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