Midlandvanlines Recenzje 

If I could give this company zero Stars I would. First of all Adrian at Midland Van lines was not honest when he booked the move he booked for half the space then they use the company called ASAP Van lines who charged twice as much on the day for a move that I had done previously for $7000 less. They also forced me to pay $1,000 for a shuttle. They broke off my stuff and did not deliver most expensive items including expensive equipment. They promised to deliver it the day after and I was forced to keep calling customer service to no avail.
This is not a company that could be trusted for moving as they destroy your most expensive items and do not deliver the rest. They care only about money not about the customer.

Midland Van Lines has only delivered 1 of 2 trucks with our belongings, and will not give us an ETA for the delivery of the remaining items. We have paid in full for pickup and delivery, for both truckloads. It has been 3 weeks past the agreed upon delivery date. Customer Service says they have to get the ETA from Dispatch, and Dispatch will not return calls or emails (nor answer the phone).

Read there reviews before hiring, they are a rip off company

So disappointed! I feel like I just experienced the old bait and switch. I explained what I wanted to move. Why has that cost more than doubled today after speaking with the £quality assurance team? I trusted Midland to give me an adequate quote. They are supposed to be the "experts". Now it's 6 days out, the cost skyrockets and they refuse to give my deposit back, not even a partial refund. Bad business! Shameful!

I am only giving 1 star b/c there isn't an option for 0. This is the worst company, let alone moving company, I have ever had the misfortune or working with in my life. The business practices are the most blatant and shady I have ever seen. They increased my quote twice (from $5500, to $8300, then to over $11k, including on the moving day, forced me to pay cash, fraudulently charged me a redelivery fee (refused to deliver my belongings unless I wired them the money even though fee was completely bogus and overcharged me for that too, another $1568, OVERCHARGED me almost double the amount of cubic footage I actually used (which I was told multiple times I would only pay for what I actually used), initially promised to refund me the amount for the overcharged cu. ft. and then just cut off communication. I have photos of the truck, the measurements of the truck showing the cu. ft. I used, a video of the driver agreeing with me on those measurements, text messages from the company saying they would refund me, and then just nothing. They owe me an absolute MINIMUM of $3750 and I haven't seen a DIME of it. Absolutely horrific experience. And also SO UNFAIR - it is mind boggling how they can just continue to get away with this.

I contacted Midland Van Lines in May 2024. James (Jimmy) was so friendly, answered all my questions, and booked my move from WA to TN. He assured me that my belongings would be picked up and delivered by Midland Van Lines in trucks marked as such, and would not leave the truck. The first available delivery date to TN was 6/22/24, and he said they should be able to do that. James provided email and phone info stating that he would be available to answer questions. He was never available. No response to emails, phone calls or texts. The truck that picked up our belongings on June 16, 2024 was an Enterprise rent a truck. The crew that picked up were all nice and careful with belongings. Once the truck left I never heard a word. I did call in July asking about my stuff and was told they don’t update customers and a driver will call with delivery. My belongings were delivered on July 28, 2024 which was longer than it should have been - outside of the window of 21 days from pickup less weekends and holidays. A team of two brothers delivered my belongings. It was in a truck that said Van Lines only. No company name. That was blanked out. The two hired someone from the area to help unload and he stayed a few hours. They were not careful with the belongings. They used a pole to knock the boxes down breaking kitchenware. All of my boxes that held breakables were marked with red fragile labels in several locations. They didn’t seem to care. One guy tried bringing an antique dresser up the front steps by himself. He dropped it down the stairs chipping a piece of the ornamental wood off the bottom drawer. My coffee table has deep gouges in it. A floor lamp was bent, an antique coat tree was broken on two sides at the base, a 30” mercury glass Christmas tree was broken in half, just to name a few. In September I was offered 150 for my inconvenience. I emailed recently to ask if I took that could I still file a claim. Immediately a man called and very rudely asked if I filed a claim. I said no and told him I needed him to read my email and answer my questions. He hung up on me. I think they don’t like talking to women at this company except to secure your business. This company does sell your load even though they assure you that they don’t. I too paid more than my estimate. I understand that it comes down to space and weight. I just feel there is no transparency in this business. I have tried filing a complaint at moving claims.net. They require you to include all copies of your paperwork front and back and pictures of all damage. However the file size they accept doesn’t allow for all that to be included. Seems somewhat shady to keep you from getting paid. I would just say that you need to know what you are getting with this company. It definitely won’t be what they tell you. I don’t think any movers will be 100% honest. My furniture was delivered well outside the window - 21 days from first available date minus weekends and holidays - with no courtesy call or explanation. Had I been told this is what could happen, I would have brought some kitchenware and pots and pans so we could cook and not have to eat out for all those days. This move was almost $12,000. I expected more.

Started off friendly enough. Charge by cubic foot moved, went through detailed estimation process. Then after they loaded my stuff, and driver told me bill would be 55% higher (44% on 'volume' 890% packing materials), and asked for a $5,300 check to continue the move. They have you! Tried to get answers on the discrepancies but they never returned my calls or emails. Stuff showed up in a different truck worse for the wear. Mirror smashed, chair missing, glasses broken. Offered $50. And funny, no customer satisfaction survey afterwards. Who doesn't do that? People who don't care, that's who!

Do not hire this company, they give lowball quotes to get your deposit and at the time of the move they they double the price on me and it was to late to hire someone else. They also lost and damage things of mine and are making me go throw hoops to file a claim. They tell you lies to get your money. Very deceptive company. BEWARE

If there were a 1/2 Star rating, I would use that!!!
Pros:
Steve Graf seemed very helpful when booking our shipment and it appeared he applied as many discounts as could be applied (shipping cost was in excess of $5000 for non-premium add on shipping).
Customer service/QC Frank was as helpful as possible with the service information available, and he did call us back twice once we were finally able to talk with a human being.
CONS:
1. Upcharge at pickup due to under estimation during initial setup of contract ($600+)
2.. Difficulty in contacting a human being to discuss delivery of household goods (finally we got in contact with Gary from customer service who was rude and was unable to tell us where our goods were or delivery date). We were told by the pickup team leader the HHGs were being immediately transferred to a delivery driver and would be delivered in 4-6 days).
3. Tied our two mattresses onto the back of their completely filled box truck (which did not have the agreed upon spacing due to overfilling prior to our pickup).
4. Midland uses contract personnel for outsourcing on pickup and delivery who care about being paid, but not overly concerned about your items.
5. Packing of boxes by Midland resulted in one box containing our small appliances being packed without cushioning (all appliances broken).
6. Delivery was 12 days after pickup and there was an upcharge for delivery ($285).
7. As a NON PREIMIUM shipment, you are not guaranteed a pickup date, delivery date, a location of your goods, and damages are based on 60 cents per pound of each damaged item.
8. The Damage to furniture was minor and we were able to repair ourselves (they don't care).

Bottom Line
Search for a reliable and reputable shipper who is BBB certified and who won't take advantage of you - Midland Van Lines is not BBB certified and really doesn't seem to care.

Midland Van Lines is the worst moving company I’ve ever dealt with. While the sales rep, Steven, initially reassured us with reasonable pricing and delivery promises, everything fell apart after that. Frank, another representative, was shockingly rude—accusing me of being a fraud and dismissing issues as a "language barrier." Delivery, initially promised between November 22-24, was delayed to the 26th, and they called at 11 PM on the 24th with no explanation.

When the movers finally arrived, they demanded an extra $2,000, claiming their "eye measurement" was better than the dimensions we had carefully provided. To top it off, the lock on the truck was frozen due to the cold.Customer service was equally unhelpful and rude. The delivery process dragged on for a month, with constant delays and hidden fees—charges for walking a meter, packaging, long rides, and more. It felt like they intentionally added costs at every step.

To make matters worse, every person I dealt with was horrible: Steven, Chris, Frank, Jared W., and Mike provided the worst customer service imaginable. They were rude, unprofessional, and completely unhelpful.

And the cherry on top—they broke most of the furniture!

This company is nothing but a scam with deceptive practices and incompetent staff. Avoid Midland Van Lines at all costs!

My wife received an estimate from Midlandvanlines for our move from Kansas, KS to Nashville, TN. James Lista was our contact person and asked for detailed information about our moving items over the phone. My wife provided a comprehensive list. After confirming the details, James called my wife around 9:00 pm on November 25, 2024, informing her that we needed to pay a deposit of $3,065 to reserve a truck. He emphasized the urgency due to the end-of-year and Christmas season, prompting my wife to immediately pay the deposit by photo check.
During the estimation process, James focused solely on the detailed item list and quantities. He sent us a document for signature, which we reviewed without noticing the total estimated volume of 1,127 CuFT. Trusting the moving company's experience, we assumed this volume was accurate and signed the document.
On December 7, 2024, just five days before our pick-up date, Gary Parker, who claimed to be James Lista’s boss, called to discuss the inventory list. He stated that the estimated volume of our moving items was significantly lower than normal for our 5,000 sqft house and asked us to pay almost three times the contract amount. Despite our assertion that the volume was calculated by James Lista, Gary repeatedly pointed out that we had signed off on the 1,127 CuFT estimate.
Feeling upset, we requested a refund, but Gary insisted that refunds could only be issued if we cancelled the move seven days before the pick-up date. Since he had called us just five days prior, cancelling was not an option, which made it seem like a planned fraud. Unable to reach James Lista, we contacted Midlandvanlines' customer service. Gary called us back, stating that contacting customer service was pointless as he was the sole decision-maker in the company.
On moving day, December 12, 2024, the moving truck arrived at 1:00 pm. The movers checked all our items against the list and demanded we pay three times the original contract amount, threatening to leave if we didn't comply. This turned our moving day into a nightmare.
My wife and I felt this was a pre-planned fraud. We suspect that James Lista might not be a real person and that Gary Parker could be acting both roles. Their business model seems to involve: 1) proposing a low price with a virtual name, 2) getting the shipper to sign the contract and to pay the deposit, 3) contacting the shipper after the cancel grace period to demand a higher price, and 4) keeping the deposit without providing moving services if the shipper doesn’t agree to pay more.
We WILL take LEGAL ACTION to recover the deposit, and any financial losses incurred if refunding and proper compensation is not made shortly.

Committed fraud. Sales rep lied and now company will not refund deposit. Stay away from this company!!

DO NOT USE THIS COMPANY!! If I could give zero stars, I would. I was given incorrect information from the beginning of this process in June, all the way to the very end in November. This company is completely incompetent in doing anything correctly.

This entire thing was a headache. I could rarely get ahold of people. I dealt with Caleb, Gary, Thalia, and Frank. It would take multiple calls, emails, and texts to each person to even get a response days later.

Eli, the foreman was nasty and aggressive when he arrived. He added $1k onto my price with cubic feet AND packing supplies which I had already provided. When I spoke with Frank at customer service to see why it was so much he kept talking over me rudely and repeating to me to read my contract and the fine print. He also kept asking me why I signed if I didn’t understand correctly.

Eli asked me when I want the items to arrive. I said Friday 11/8, but then I also mentioned how I thought it takes up to 14 days. He said “No, I will get it there on this date.” When Friday came, I called customer service and was advised my items were in storage until 11/8 and how it takes 14 days from that date to arrive. I asked why I was told something else and he had nothing to say.

When we finally got our items, we were charged an extra $16, even though we already paid during the first pickup. I understand it’s only $16, but it’s principle that this company will take and take and take any chance they get. They didn’t communicate it was already handled with Eli. The driver wouldn’t start until we paid it and no one from midland vans was answering numerous phone call attempts.

Moving is stressful to begin with, and moving out of state is even worse. I highly recommend you do NOT use Midland Van Lines, it’s a complete crock, ran by crooks. They aren’t a moving company-they are a broker who sub out to others drivers, they do not own their own vans or have their own truck drivers. They claim they aren’t brokers, but they 100% are. Save the time and money and do yourself a huge favor and use another company!

After my mom passed away I had to move her things from her house in Dallas to my place in Phoenix It was an emotional time but Midland Van lines was incredibly kind and professional throughout the process. they treated my mom's belongings with such care packing everything securely and being respectful during the move.

Midland van lines is a crap company it's a scam don't trust this company'/.

MIDLAND VAN LINES COMPANY IS A VERY BAD COMPANY. They defrauded me of $16000 and did not properly shift my belongings it is better to avoid them under no circumstances should anyone work with them giving them 1 star is even to much for them.

AVOID MIDLAND VAN LINES AT ALL COSTS! We have an attorney, contacted the Attorney General's Office, and filed a complaint with FMCSA/BBB. A $16,500 move became a $34,500 move with wire transfers, Zelle/Venmo payments to Russian bank accounts. Derek from Midland offered a contract for $16,500 (partial pack move). Midland Van Lines is not your mover. They broker vendors to negate ownership of their failures. Two days before our move, Midland requests full assessment of our items to assure the right size truck. We are told our contracted quote of $16,500 was incorrect. We owe $26,500. We paid it. On moving day, Deluxe Express (vendor) arrives. They refuse to honor the partial pack as contracted for. We owe them $2500 via wire transfer for service. Upon completion, they inform us, "if we want our belongings to arrive safely and on time, we owe a 20% tip, $2500, to them via Zelle. Two days before arrival at our new home, our driver from AJ Express Inc (vendor) calls. They will not be able to get their truck in our driveway. We owe them $2500 for delivery via wire transfer. If we do not pay the $2500, we must unload their truck & move our belongings ourselves. The night before delivery AJ Express Inc demands full payment via Zelle. They arrive at our home and demand $2500 to unload our belongings off their truck. Our items are damaged / broken. Devastating.
Midland Van Lines uses Carrier Global Inc to transport cars. A man arrives to pick up our truck with his own Ford Explorer and Home Depot trailer. His wife communicates with us, angrily, when we ask for written documentation of transport. They refuse. They deliver our vehicle at midnight and were aggressive when we were not available. Midland/Carrier offered no help. All payments were made to the personal Venmo of the wife of driver. Rapid Auto Group LLC transports my Lexus SUV. My Lexus is lost with no communication from the driver or Carrier Global. We are filing a police report to report my Lexus as stolen.

We recently just moved and the Midland Van Lines crew did an outstanding job with our items! They were stellar they arrived on time ready to go and had all the tools and supplies needed to do the job properly.