I recently purchased and fitted 900mm frameless enclosure. I had problems with two of the seals, one was due to my clumsiness fitting it. The second arrived kinked out of the box. I rang Merlyn and... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I contactwd Merlyn regarding looking for a replacement door seal for our Vivid Boost 800 pivot door. I was contacted by a Patrick who was vey helpful and quick in his reponces. We now have a replaceme... Zobacz więcej
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Patrick was really swift in replying to my email regarding an urgent replacement for a bathroom sliding door. He was promptly and didn’t question anything I wrote, his response was extremely helpful a... Zobacz więcej
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Requested price for shower door roller replacements by email as web site for spares being altered. They did better than that!! Sent them for free which wasn’t expected. Patrick Brennan, who dealt with... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At MERLYN we are passionate about design and craft, constantly innovating our range of premium showering enclosures, each of which has been created with you in mind. Every MERLYN shower comes with our built-to-last promise and a genuine commitment to service.
Dane kontaktowe
MERLYN, Unit 8 Purcellsinch Industrial Estate, Dublin Road , R95HP71, Kilkenny, Irlandia
- +353 (0) 56 779 1555
- marketing@merlyn.ie
- merlynshowering.com
5,0
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Honoured the lifetime guarantee and…
Honoured the lifetime guarantee and good communication with tech throughout
Only 1 thing no delivery ETA communication at all failing that brilliant
10 września 2026
Odpowiedź od MERLYN
Hi Scott, we really appreciate you taking the time to share your thoughts. It’s fantastic to know we met your expectations, and we’re always here if you need anything further. Kind regards – The MERLYN Team
Amazing service from very competent…
Amazing service from very competent staff … pleasure to deal with
10 września 2026
Odpowiedź od MERLYN
Hi Joe, thank you for your thoughtful feedback! We’re delighted that you had a great experience with MERLYN. Your support means a lot, and we look forward to serving you again. Warm regards – The MERLYN Team
Great assistance with replacement parts…
Great assistance with replacement parts after nearly 10 years, thanks Patrick Brennan
10 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi Howard, we’re so glad to hear you had a positive experience! Thank you for choosing MERLYN and for sharing your kind words. We’re here whenever you need us. Best wishes – The MERLYN Team
Top notch customer service
Peter was the epitome of excellent customer service. Merlyn was quick and clear when handling the issue and it was resolved quickly and satisfactorily. Highly recommended - especially Peter!
9 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi John, thank you for your review! We’re thrilled that you’re happy with your experience. Your satisfaction is our priority, and we’re grateful for your support. All the best – The MERLYN Team
Andrew was brilliant
Andrew was brilliant. Responded quickly to my initial enquiry and followed up with further assistance as enquiry progressed. Excellent customer service experience. in addition to that it is the first time i have needed to get spares for the shower screens i have been fitting for a number of years.
10 września 2026
Odpowiedź od MERLYN
Hi Derek, thank you for your lovely review! We’re so pleased to hear that your experience with MERLYN was a positive one. Your feedback inspires us to keep delivering excellence. All the best – The MERLYN Team
Purchased shower door
Purchased shower door. Fantastic high quality products. Excellent after sales service.
3 września 2026
Odpowiedź od MERLYN
Hi Lars, it’s wonderful to hear such kind feedback. We’re so pleased you had a great experience with MERLYN. Thank you for being part of our journey! Warm wishes – The MERLYN Team
I contacted the main customer service…
I contacted the main customer service emails for information on spare fittings on an existing shower after moving into a new property. I received an email reply from Patrick Brennan within the hour and the team organised the fittings to be sent to my property free of charge, great service and much appreciated all round.
9 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi Ross, it’s wonderful to hear such kind feedback. We’re so pleased you had a great experience with MERLYN. Thank you for being part of our journey! Warm wishes – The MERLYN Team
Hassle free ,very helpful, fast service
Contacted Merlyn about a replacement seal for a customer, Patrick was on the ball,
Sourced , sent a replacement and updated with an email,
Fast ,very helpful and easy to deal with service
8 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi Bryan, thank you for your review! We’re thrilled that you’re happy with your experience. Your satisfaction is our priority, and we’re grateful for your support. All the best – The MERLYN Team
We had a small problem with a seal that…
We had a small problem with a seal that had split on a new Merlyn 8 bifold shower door because our plumber had fitted it wrongly.
I contacted Merlyn and spoke to Andrew Kehoe who promptly arranged for a new seal to be delivered free of charge. Andrew could not have been more helpful.
Excellent service.
3 września 2026
Odpowiedź od MERLYN
Hi, thank you for your lovely review! We’re so pleased to hear that your experience with MERLYN was a positive one. Your feedback inspires us to keep delivering excellence. All the best – The MERLYN Team
Excellent service…..very professional…
Excellent service…..very professional and friendly, responded immediately to my request, a big thank you to Paul for being so helpful.
7 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi, we really appreciate you taking the time to share your thoughts. It’s fantastic to know we met your expectations, and we’re always here if you need anything further. Kind regards – The MERLYN Team
Jamie was fantastic
3 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi, thank you for your thoughtful feedback! We’re delighted that you had a great experience with MERLYN. Your support means a lot, and we look forward to serving you again. Warm regards – The MERLYN Team
4.
Top class after sales service from…
Top class after sales service from Merlyn, as I have now come to expect. Rare to find these days! Other companies should take note.
3 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi, we’re so glad to hear you had a positive experience! Thank you for choosing MERLYN and for sharing your kind words. We’re here whenever you need us. Best wishes – The MERLYN Team
Fantastic customer service
Fantastic customer service - providing a part for a 10yr old shower based on a photo
1 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi Joe, it’s wonderful to hear such kind feedback. We’re so pleased you had a great experience with MERLYN. Thank you for being part of our journey! Warm wishes – The MERLYN Team
Absolutely superb service from Patrick…
Absolutely superb service from Patrick Brennan.
Patrick responded quickly to my request and facilitated a quick resolution so that I received the part that I needed.
All companies should act this way.
PS we have three of their showers and that are excellent.
2 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi Keith, thank you for your lovely review! We’re so pleased to hear that your experience with MERLYN was a positive one. Your feedback inspires us to keep delivering excellence. All the best – The MERLYN Team
Outstanding customer service from Merlyn
I already have a Merlyn shower at home and have always had outstanding customer service when I needed to replace wear and tear items like door seals etc.
Currently, we are refurbishing a bathroom and shower room and had no hesitation in buying two Merlyn frameless shower enclosures. Our plumber had some minor installation problems so I contacted Merlyn for replacement parts. Aidan at Merlyn had replacements on their way to us within a few hours. Another fine example of great customer service from Merlyn.
1 września 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi Gordon, thank you for your review! We’re thrilled that you’re happy with your experience. Your satisfaction is our priority, and we’re grateful for your support. All the best – The MERLYN Team
Andrew in technical was extremely…
Andrew in technical was extremely helpful and sorted our problem without any fuss. Excellent service
2 września 2026
Odpowiedź od MERLYN
Hi Tim, we’re so glad to hear you had a positive experience! Thank you for choosing MERLYN and for sharing your kind words. We’re here whenever you need us. Best wishes – The MERLYN Team
The person dealing with my query knew…
The person dealing with my query knew instantly what I needed and responded within a couple of hours. I had a further question to ensure I had the right parts and they were able to forward a parts list and construction diagram. Marvellous! Couldn't have been more helpful.
25 sierpnia 2026
Odpowiedź od MERLYN
Hi, thank you for your thoughtful feedback! We’re delighted that you had a great experience with MERLYN. Your support means a lot, and we look forward to serving you again. Warm regards – The MERLYN Team
Very satisfied!
I was impressed by the service offered by the technical support team. Patrick was extremely helpful, understood the issue perfectly and offered a replacement item at no cost. Great service and a great product too. This was a new purchase, but I have had a Merlyn shower door installed 20years ago and, with the right maintenance, still looks as new! A very satisfied customer.
31 sierpnia 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi Ms P Camusso, we really appreciate you taking the time to share your thoughts. It’s fantastic to know we met your expectations, and we’re always here if you need anything further. Kind regards – The MERLYN Team
Excellent customer service from…
Excellent customer service from Patrick.
I contacted Merlyn about replacement rollers and a seal for a shower enclosure I purchased back in 2019. I wasn't sure whether the parts would still be available after seven years, but Patrick responded incredibly quickly and immediately offered to send out the replacement parts.
It is increasingly rare to receive this level of after-sales service, particularly so many years after the original purchase. The shower enclosure itself has also been excellent, so much so that I bought another one for my daughter's bathroom a couple of years ago.
A very positive experience and a company that clearly stands behind its products. Many thanks to Patrick for the friendly, professional and exceptionally efficient service. Highly recommended.
31 sierpnia 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi, thank you for your lovely review! We’re so pleased to hear that your experience with MERLYN was a positive one. Your feedback inspires us to keep delivering excellence. All the best – The MERLYN Team
Great shower doors/frame
Great shower doors/frame. Well priced, lovely quality and instructions/video made fitting really easy. Shipping was quick, lots of updates, well packed and great customer. What a great company! ❤️
12 sierpnia 2026
Opinia niezależna
Odpowiedź od MERLYN
Hi, it’s wonderful to hear such kind feedback. We’re so pleased you had a great experience with MERLYN. Thank you for being part of our journey! Warm wishes – The MERLYN Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.