Menzies Aviation Recenzje 

I am writing to file a formal complaint regarding the wrongful denial of boarding for my mother, a passenger on Ryanair flight from Bucharest to Dublin on September 18, 2025. The denial was based on a clear misinterpretation and incorrect application of EU free movement law by your check-in staff.

My mother, a Pakistani citizen, holds a valid EU family member residence card issued under Article 10 of Directive 2004/38/EC. She was travelling with her sponsor, my wife, who is a Romanian (and thus, EU) citizen.

Your check-in agent, Adina Paun, and another unnamed colleague incorrectly insisted that my mother required an Irish visa or residency card to travel. This decision is in direct violation of EU law.

For clarity, I wish to state the legal position that your staff failed to acknowledge:

The Law: Under Directive 2004/38/EC, a non-EU family member holding a valid residence card is exempt from visa requirements for travel to another member state when they are accompanying or joining their EU citizen sponsor.

Our Situation: My mother held the valid card and was travelling with her EU citizen sponsor (my wife). Therefore, she was legally entitled to enter Ireland without a visa.

I explained this legal framework to your staff at the counter, but they refused to consider it. Instead of verifying the regulations, they claimed to have consulted a "Ryanair Immigration department"—which Ryanair's own customer service confirmed does not exist—and refused to provide any written justification for their decision.

As a direct result of your staff’s failure to apply EU law correctly, my mother was unable to travel with us. This caused significant distress and disruption.

I request the following:

A formal acknowledgement that your staff made a legal error in denying boarding.

An investigation into the procedural failings that led to this decision.

Confirmation that your staff will be retrained on EU Freedom of Movement rights to prevent this from reoccurring.

Compensation for the direct consequences of this wrongful denial of boarding.

I expect a substantive response to this formal complaint within 14 days.

Meer dan 2 uur gewacht op bagage

EJU 3855 (Easyjet vanuit Milaan Malpensa) van 8 september 2025 landde om 18.00. Ruimbagage van het gehele vliegtuig kwam pas rond 20.10. Was ergens neergezet en kwijt o.id. Zeer slechte zaak.

En kuffert manglede i går og er i dag blevet leveret
på hjem adressen da vi får kufferten op må vi konstaterer at håndtaget (metal til at trække op) er kun trukket ½ op og kan nu hver kende komme helt op eller ned jeg ringer derfor til Menzies aviation for at forklarer problemet her møder jeg den mest uforskammet dame i telefon som ikke vil hører på mig hvorefter i smækker røret på
Jo det er service

Bagage was meer dan 30 minuten vertraagd, zelfs de volgende vlucht was eerder uitgeladen en dat terwijl de mannen ze echt heel snel uit het vliegtuig haddden. Weet niet of dit aan menzies of aan schiphol ligt, maar aangezien de andere afhandelaars wel op tijd waren..

Rude, obnoxious, unhelpful, uncaring. Indifferent. In other words: USELESS

Vær til stede når du er på job. Vi skal checke 4 stk. bagage ind, de 3 første får bagagetack på den sidste bliver sendt afsted uden. Dette kunne have været undgået hvis personalet ikke havde for travlt med at snakke med kollega og se på sin mobil telefon.
Da vi kommer hjem fra ferien så er der en skade på en af vores kuffertere, går direkte hen til bagageservice. Her får vi at vide at vi skal scanne en QR kode som er til mistet bagage selv om jeg viser personalet at det er en skade og ikke en mistet kuffert. Den pågældende ansatte havde travlt med at få os ud så han kunne komme hjem. Jeg er så skuffet så kan jeg undgå at bruge Menzies vil jeg gøre det fremadrettet.

Cairns has the worst service, staff looks like they don't like what they do, bad customer service skills no proper communication it's like your standing there talking to a wall. Don't know if it's a guy or a girl with Blond pony tail didn't even check the boxes. After leaving the place got a call to go back and pick up the boxes because it had batteries in them. The girl with the pony tail should have checked no they just grab, weight and charge your card. Questions to the aviation how do you employ such lazy poor customer service people. I'm sure there's others out there can do a way better job than the 3 lazy clowns that's seating in that little donga out the airport. 0 start.

GEEN service. Op Schiphol was de balie niet bemand toen wij onze koffers niet op de band vonden. Het track and trace systeem online registreerde onze code niet. Ze nemen de telefoon niet op als je wil bellen. VRESELIJK! Uiteindelijk vonden ze maar 3 van de 4 koffers terug, na 5 dagen mailen, bellen, smeken.

Menzies Aviation baggage handlers at Sydney are pathetic.

Never answer the mobile or landline. Never respond to emails.

Held my baggage for days on end with no word or interest in delivery.

Worst experience ever! It’s really sad that the companies like this are getting such huge contracts when they should be out of business.

Man kan ikke komme i kontakt med dem - når man anmelder sin manglende baggage får man en mailadresse man kan anvende - ingen som i absolut ingen gider svare på mails - telefon nummer en meget godt gemt væk og hvis man får fat i dem kan de ikke gøre noget eller besvare noget - forstår ikke at British Airways kan bruge dem til deres kunder ?

If I could give Menzies 0 stars I would. We recently travelled with our dog to Prague. We went to the Menzies office to collect her and were met with the rudest woman on earth. She was confrontational and laughing at us as we couldn’t speak Czech. We asked if someone could speak English but she just kept shouting at us in Czech. We eventually were helped by a random person who was familiar with the place so we were directed to the office where you pay. Of course the people in here could speak English to take our money. We were told to stand outside and get a ticket which we did. Our ticket came up and a man again started shouting at us in Czech. We said we don’t speak Czech to which he replied you’re in the Czech Republic speak Czech. He fobbed us off to another section where we met another delightful person at this point we are almost an hour waiting for our dog. In the import office the clerk had his feet on the desk and scrolling on his phone. We told him we are there to get our dog and he said we don’t have a dog, this obviously made us even more panicked because now we think our dog is missing. He sends us off to the vet (which we knew wouldn’t know as this was an EU-EU flight). The vet who has nothing to do with Menzies was very nice and understanding. The receptionist called Menzies cargo who said they do have a dog so we went back to the person who again had his feet on the desk and told him our dog is there. He laughed again joked with his colleagues and said we don’t have a dog. I demanded him to check and showed him the invoice so he eventually done a dramatic sigh like a child and made a phone call. He got off the phone laughed at us and said ‘oh we do have a dog’. At this point I was livid but knew escalating the situation would make matters worse. The guy told us to meet him at a certain door so we went there and he brought our dog out on a forklift, put the forks down and just gestured us to remove the crate. Our dog had no water and was panting like crazy after being through a stressful flight and being locked in a cage in a hot warehouse for 2 hours. We took the crate off and he just drove off leaving the cage cable tied closed. Another worker was standing there who assisted us with a cutters. Overall it was a horrific experience which just made an already stressful day one of our worst yet. Shameful carry on from Menzies staff

lost my luggage from copenhagen to amsterdam, filed a report with them, gave me an email and a phone number that were unreachable. now they’re sending my luggage to the wrong airport, so to talk to them i had to pay 80€ of taxi just to have told that they couldn’t answer because they were “busy” (i tried to call them from 5pm to 8:30pm and also sent them 4 emails). on top of that when i arrived, after they had conceded me 10 minutes of they’re precious time they just closed the information desk, despite the fact that it was 9:30pm and they were supposed to remain open until 11pm (as they stated)

Worst ever company for ground service.
They gave us a reference number for a lost bagage in Lisbon, supposedly found but when I reached them they told me that this piece of luggage wasn't in their system... And the difficulty to reach them by phone or email was unbelievable

Shambolic! Shame on Glasgow airport to out sourcing the most disgusting and I say that with spit and venom!
I hope whoever the senior management never allow your mothers to encounter! Shame on you to the point of get rid of big bird that thinks she runs the airport! I mean in this day an age! What’s is your interview process? Big lassie no self control yup she do fine! Disgusting

Would give 0 if I could.

Our flight was delayed and arrived in Edinburgh 40 minutes later than scheduled, and right after a couple of other flights. Menzies aviation are the baggage handlers.

Things I give Menzies grace for:
1. Its not their fault our flight was delayed.
2. It’s not their fault a load of flights arrived at basically the same time.

Reasons for 0 rating:
1. Our flight was the next one listed (and only one!) listed on the luggage carousel to get our cases.

2. We had to wait 1 hour, 15 minutes for our bags. 2 flights got their bags before us (managing to jump the queue, which doesn’t upset British people at all…). Our flight also just disappeared off the screen. Twice.

3. There was not a single person who could help us:
* empty enquiry desk.
* QR code to use if no one is there takes you to an online claim form.
* no phone number exists in the internet to get through to someone.

I’m now getting home 3 hours late as we missed all the buses, and I’m incredibly angry and the entirely lacking service.

Zeer traag, als je dit bedrijf kan vermijden, doe het!

Would give 0 stars if possible. Had an extremely unpleasant experience flying from Amsterdam to Malta. The lady at the check in desk was extremely rude, arrogant and unprofessional. Would not let me take my hand luggage with me on the plane even though my ticket was specifically issued so that I can have it with me.

⭐⭐⭐⭐⭐

A heartfelt thank you for the outstanding assistance service for disabled passengers in Cyprus (Larnaca & Paphos)!

We would like to sincerely thank the team providing the special assistance service for passengers with reduced mobility at Larnaca and Paphos airports. Compared to our previous experiences – especially at major airports like Munich, Frankfurt, or Zurich, where our relative was once forgotten and left standing on the roadway – the service in Cyprus is truly exceptional and impressive.

The staff were friendly, attentive, respectful, and efficient – calm yet highly professional. The entire process was well-organized, and our relative felt safe, well cared for, and genuinely welcome.

This service sets a shining example and deserves the highest praise.
We have no personal or family connection to the provider, nor are we Cypriot citizens – this review comes from genuine appreciation.

Thank you so much – and please keep up the excellent work!
Experiences like this make travel possible and pleasant again.

I had taken a flight from Zürich to Lisbon on Friday evening (27th of June). After landing and taking the bus from the plane to the airport (LX2080 - Seat 31A - 21:20 to 23:20), I noticed that I had forgotten to take my wallet from the pocket in front of the seat where I was seated. After talking with a lady from security, she mentioned that I could not go back, and that I had to go to the lost and found, to ask for my wallet back.
At the lost and found, I talked with an agent. She went away to perform some checks and came back to me. She confirmed to me that my wallet was found, but that it was too late (it was almost midnight) for somebody to bring back my wallet. She advised me to give my contacts, so the company (Menzies Aviation) could contact me the next morning, for me to pick it up.
Not having received any call in the morning, I decided to come back personally to the airport in the afternoon, to ask about my wallet. The answer from the agent at the counter was : "who said that your wallet was found, because I have nothing in the system". He then advised me to go to the police because nothing had arrived.
Now 4 days have passed and I have changed my declaration to theft. Unbelievable, that the company could not give me more support than that and did not try to understand what happened in the meantime. Poor service for that matter and I remain without documentation to fly back.