Menzies Aviation Recenzje 

I would like to complement Destiny Thulare from Menzies on excellent service at OR Tambo airport on 23 October 2026.My husband has had a back operation and he was compassionate and patient from the plane to the parking.

They didn't show up to my flight with a wheelchair that I reserved making me crutch across the whole airport lest I miss my connection flight. When I flagged someone down they pushed me up to some other workers and walked away. Those people could care less and when I finally got someone, they moved as slow as possible and couldn't mind they would make me miss my flight.
Rude and Incompetent. If I could give 0stars I would

Ce are waiting every Time for luggage with menzies aviation , it’s very bad

Den 12. oktober 2026 ankom jeg med British Airways BA816 fra London Heathrow til København. Flyet var til tiden, og vi blev henvist til bagagebånd 2. Her stod omkring elleve passagerer, inklusive mig selv, og ventede på vores kufferter i to en halv time.

Vi henvendte os gentagne gange for at få hjælp. Kun én medarbejder så ud til at betjene passagererne, mens tre andre tilsyneladende holdt møde i et lokale bagved. Som passager oplevede jeg hverken tilstrækkelig information eller nogen særlig interesse i at få problemet løst.

Min Apple AirTag viste, at min kuffert allerede befandt sig i lufthavnen. Det viste jeg medarbejderen flere gange. Alligevel fik vi blot besked på at udfylde en rapport om manglende bagage.

Efter to en halv time og gentagne henvendelser blev vi endelig sendt hen til et andet bagagebånd, hvor vi fik vores kufferter. Ingen forklaring på, hvad der var gået galt, og ingen undskyldning for ventetiden.

Det var ikke kun ventetiden, der gjorde oplevelsen så dårlig. Det var især manglen på hjælp, information og almindelig høflighed. Jeg sad tilbage med følelsen af, at man helst så, at vi opgav og gik.

En meget utilfredsstillende oplevelse. Man må som passager kunne forvente, at nogen tager ansvar og hjælper, når bagagen ikke kommer frem på det anviste bånd.

I had an easyJet flight which was cancelled and like all passengers went to the EasyJet desk to be handed a leaflet. The member of staff said it wasn't any help and told me she was new so there was nothing she could do. I said it's not your fault. Later I seen her manager Karen and her ad I asked if Karen was the duty manager and what her name was. She aggressively asked my name and proceeded to say did you upset my member of staff in an aggressive fashion. I had assistance at Glasgow Airport and the attendant Mags confirmed I did not upset anyone. This manager needs training as fits the member of staff left to deal with an entire flights passengers. After more than half of the passengers left suddenly there were 4/5 members of the Menzies team. Shocking to say the least and looking at ratings you see how poor they are.

Mohammed at Manchester Airport. Checking in at t2.. .00.45am flight to dalaman
On 5th October 2026
Muhammed went above and beyond for us at Manchester. He retrieved our case from stored baggage as an earlier flight we got we were unable to get .
Muhammed personally went and got it.
Talking to him he was the most pleasant young person I have come across .He is a credit to your company .

I am extremely frustrated with the service from Menzies Aviation at Melbourne Airport in relation to my delayed/lost baggage claim.

For three days, I have repeatedly tried to contact the baggage team responsible for my case as instructed by the initial customer support agent at Melbourne Airport. Calls go unanswered, urgent voicemails are not returned, and I still have not been able to speak to anyone who can give me a meaningful update on where my bags are or what is being done.

This is completely unacceptable for a company responsible for handling delayed and lost baggage. Passengers in this situation are already dealing with significant disruption, and the least Menzies should provide is a functioning contact process and timely communication.

Instead, I have been left chasing unanswered phone lines and ignored messages with no clear point of contact and no proper support.

If Menzies is going to handle baggage claims on behalf of major airlines, it needs to have the staffing and systems in place to actually respond to passengers. Three days without being able to reach the team handling my claim is simply not good enough.

I would not consider this an acceptable standard of customer service.

Subject: Urgent Complaint: Severe Wheelchair Assistance Failure and ACAA Violation at BOS – Sep 19 – Flight EY007 / EY8001Dear Etihad Airways Executive Customer Care Team,I am writing to file a formal complaint regarding a severe operational failure, degrading treatment, and a breach of federally mandated accessibility services that my wife and I experienced at Boston Logan International Airport (BOS) on September 19, 2026.We were traveling on a confirmed booking with pre-arranged and verified wheelchair assistance from Abu Dhabi to San Francisco via Boston (Flight EY 007 arriving at BOS, connecting to Flight EY 8001 to SFO). I am 73 years old, and this mobility assistance is a physical necessity for my wife and me, not a convenience.Upon our arrival at BOS on EY 007, we witnessed an unacceptable and chaotic scene at the aircraft gate. Your contracted ground handling provider (Menzies Aviation) had assigned only a single employee to handle 11 wheelchair passengers. To move our group to the Immigration counter, this lone staff member had to push and pull our chairs in shifts of two at a time. We were left waiting in terminal corridors over three separate stops. This was an inhumane bottleneck that put immense pressure on an overworked employee and compromised the safety of elderly passengers.The situation deteriorated further after baggage check-in. The female agent assigned to us stated she could only push one chair and explicitly requested that I vacate my wheelchair if I was able to walk "a short distance." Left with virtually no alternative, I complied so my wife could remain assisted.However, the "short distance" turned out to be an exhausting trek from our check-in area to gate C29, followed by a lengthy backtrack to gate C25 for our flight to SFO. Forcing a 73-year-old passenger with confirmed mobility assistance to walk these vast distances due to an airline staffing shortage is entirely unacceptable.Under the US Department of Transportation's Air Carrier Access Act (ACAA), airlines are legally required to provide continuous, adequate assistance to passengers with disabilities, including ensuring enough personnel are present to avoid severe delays and forced walking.Given the gravity of this experience, I request the following:A formal investigation into Menzies Aviation's staffing levels at BOS on September 19.An explanation as to why confirmed wheelchair passengers were abandoned or forced to vacate their chairs.Appropriate compensation for the physical distress, exhausting conditions, and loss of services that we paid for as part of our international itinerary.I expect a prompt response detailing how Etihad will resolve this breach of consumer trust. If this matter is not resolved satisfactorily, I will escalate this case directly into a formal enforcement complaint with the US Department of Transportation (DOT) Aviation Consumer Protection division.Sincerely,[Your Name][Your Phone Number][Your Etihad Guest Number - if applicable][Your Ticket / Booking Reference Number (PNR)]

Appalling. 2 hour delay to pick up luggage. Their answer is that they are understaffed…

We had to wait almost 2 hours on our luggage from Corfu with EasyJet. No updates, no information. What a terrible poor service.

On Saturday, September 19, I had to wait a full two hours for my luggage at Schiphol. What ridiculously poor service. Nowhere is it as bad as at Schiphol Amsterdam.

No recomiendo trabajar con ellos. Entrevista grupal donde eres una mas, condiciones laborales de contrato de 10h con turno partido, formaciones de 15 días y 60 cursos de 4 horas cada uno sin remuneración, todo antes de empezar, sin alta en la seguridad social…

Very rude and helpful.

Menzies Landvetter ger dig felaktiga mailadresser, förhalar ärenden och tar inte ansvar för sitt agerande eller skadade föremål. Det är tragiskt att man är beroende av ett sådant uruselt företag när man flyger.

Horrible company, incompetent. They didnt manage to board fhe luggage of the whole flight. Ruining dozens of peoples holiday. Also they didnt manage to deliver it for a week, hope they go bankrupt soon

This company needs to look at and properly vet those that they employ, especially those, like Mr M Anderson that they think its ok for a man to be kicked in the face by some scum in an open public place.

Dear Menzies Aviation Management / Customer Relations,I am writing to formally lodge a complaint regarding the unacceptable and unprofessional behavior of your ground handling staff during the Wizz Air flight from Barcelona (BCN) to Podgorica (TGD) on August 28, 2026, which departed at 19:50.Your on-duty employee unfairly processed transactions solely to extract extra fees from passengers. This conduct caused an already delayed flight to depart even later and severely ruined the overall travel experience. Furthermore, without listening to numerous passengers whose baggage was completely compliant with regulations, your employee threatened people by stating they would not be allowed on board unless they paid a €73 fee. Due to your employee's aggressive behavior and the stressful environment created, I suffered a severe panic attack during the flight.I was traveling with a standard backpack measuring 40x30x20 cm, which strictly complies with free cabin baggage rules, along with a small personal women's handbag used only for my passport and money. Your employee forced me to pay €73, falsely claiming that I was not allowed to carry two bags. Interestingly, I have previously traveled from Tirana and Athens airports with Wizz Air using the exact same items without facing any issues. It is completely unacceptable that your local staff enforces arbitrary rules to penalize passengers.This employee displayed a demeanor contrary to human rights and caused me significant psychological distress. I demand a thorough investigation into this incident and the conduct of the staff member involved. Additionally, I request a full refund of the €73 fee unjustly charged to me. Should this matter not be resolved promptly, I will pursue all my legal rights through civil aviation authorities and consumer courts, supported by all available evidence.I look forward to your prompt response and a resolution to this matter.Sincerely,

Mijn koffer is tijdens mijn reis naar Schiphol achtergebleven in het land van vertrek. Bij aankomst op Schiphol was mijn koffer niet aanwezig. Menzies was telefonisch niet bereikbaar en er was ook niemand van Menzies aanwezig op Schiphol. Daarom heb ik via de QR-code een lost baggage report ingevuld. Daarbij werd per e-mail aangegeven dat er binnen 24 uur contact met mij zou worden opgenomen. Dit is uiteindelijk niet gebeurd.

De volgende avond gaf mijn AirTag aan dat mijn koffer inmiddels wél op Schiphol was aangekomen. Menzies had nog steeds geen contact met mij opgenomen, dus heb ik besloten zelf te bellen. De medewerker stelde zich niet voor, deed lacherig, nam mij niet serieus en bleef volhouden dat mijn koffer nog in het land van de overstap was. Dit kwam zeer onprofessioneel over.

De volgende ochtend werd ik uiteindelijk gebeld met de mededeling dat mijn koffer tussen 16.00 en 21.00 uur zou worden bezorgd. Uiteindelijk werd mijn koffer pas rond 23.00 uur afgeleverd. Gedurende het hele proces was er nauwelijks communicatie en werden er geen updates gegeven.

Ook werd er totaal niet meegedacht. Als je tijdens het aangegeven tijdsframe niet thuis bent, wordt je koffer teruggebracht naar Schiphol en moet je deze daar zelf ophalen. Er werd geen enkele coulance geboden.

Een vertraagde koffer kan gebeuren, maar de manier waarop hiermee is omgegaan, slechte bereikbaarheid, geen communicatie, onjuiste informatie, afspraken niet nakomen en onprofessionele medewerkers vind ik ronduit schandalig

Menzies staff basically tried to make me feel uncomfortable through the whole process, checking any possible type of fault they can use against you. No reason from their side to behave like that...

Daniel in Gatwick was unbelievably helpful to me after an awful interaction with a crew member from an airline. He was so kind and made a point of coming up me and reassuring me that the situation was uncalled for. Thankyou Daniel, you made a terrible interaction softer. We need more common sense like yours. Thank you again.